Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.3  
Friendliness
3.6  
Overall Experience
3  
Price
3.2  
Quality of Work
3.5  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Customer Service

By DED6 on 7/18/2018 at 11:17 AM. Helped by Muin Ahmed.

I purchased a vehicle from Robbins Chevrolet in October 2017. My salesman was Muin Ahmed. He did a great job and sold me the vehicle I requested. On July 13, 2018, I contacted Mr. Ahmed advising him I was interested in trading in my vehicle for another vehicle. He responded that day by emailing, "Happy and honored to hear from you, will get on it right away and let you know" Did receive an email requesting mileage on my vehicle. Since that day never heard another word from him and my emails ignored. FYI... I highlighted 1 star because that is required to continue. Finally, I will not comment on any other associate or service at Robbins, only Mr. Ahmed's failure to communicate.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Bad sales. Even worse after sale service

By Richard17 on 6/2/2018 at 10:46 PM. Helped by Christian.

They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck before we came to an agreement. Then I schedule warranty/recall work and they didn’t even have the parts to do the repair and I live an hour and a half away. They closed early on me so I lost all my travel time as well as now I’ll have to take off work to drop off their rental to get mine back, and still have to come back to get the work done.

I would not recommend this dealer.

Overall Rating

3.2  

4   Customer Service
4   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

I think I got the shaft

By Jacktucker on 5/2/2018 at 10:53 PM. Helped by Johnny Martinez.

A/C went out again first time was in 2016 was the compressor. Was not charged a dollar it was under warranty. 2 days ago a/c went out again. Was told it had a leak in the a/c condenser coil was told it would cost $1300 xxx I think I got robbed. Will never go back for repairs again big mistake on my part. Don't ever take your car there if it's out of warranty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A million thank yous!

By Whaley1983 on 3/23/2018 at 12:56 PM. Helped by Marcus Lofton, Ricky Bishop.

Marcus Lofton and Ricky Bishop are hands down the most helpful and friendly faces in the dealership industry. If you want to go somewhere you can trust, go see them at Robbins Chevy/Nissan. Thank you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marcus Lofton IS THE BEST

By TERRY PYE on 11/1/2017 at 8:04 PM. Helped by Marcus Lofton.

My name is Terry, I am a first time buyer totally new to the process and Marcus walked me through the entire ordeal step by step. Ricky Bishop and the Whole Robbins Team really made it a enjoyable experience and they've gained a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service at Robbins Chevrolet

By Bill & Gail on 10/13/2017 at 12:11 AM. Helped by Muin Ahmed, sales representative. & Henry in finance dept..

We want to thank Muin Ahmed & Robbins Chevrolet for the great customer service that they provided. This is the 3rd Chevrolet we've bought at Robbins Chevrolet with Muin Ahmed. Muin was so nice to give us leather seats for the price without leather seats & free pin striping on the car. Robbins also matched our Credit Union finance rate so we didn't have to refinance. We wouldn't go anywhere else. When it's time to buy next vehicle, we will go back to Muin Ahmed at Robbins Chevrolet. Bill & Gail

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fully Satisfied!!!

By Carguy on 10/10/2017 at 6:58 PM. Helped by Marcus Lofton.

I was extremely please with the attentive and professional service provided by my salesman Marcus Lofton. Mr. Lofton is very knowledgeable of his job and made me feel very comfortable. I have limited finances and credit and he made magic happen for me. I will refer people to Mr. Lofton anytime and i will most definitely be a return customer. He also was a tremendous help to me when I needed to get my first all change. He was able to assist me in getting my car services very quickly. I was in and out before I went to work. Mr. Lofton has my stamp of approval for professionalism and knowledge of cars. He goes above and beyond his call of duty.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Their Dishonesty & Games will leave your head spinning

By jelmel82 on 2/24/2017 at 12:37 AM. Helped by Angel Bautista (Manager), Ben Hall (Sales), Henry Waller (Finance).

Worst sales experience ever. I had a pre-approved Capital One offer, they ran my credit over 12 times and even running it as my maiden name with punctuation and my full middle name, when I never even gave them my maiden name! Never once coming and saying I had a great deal already from Cap One but actually saying it wasn't real with a sheet they printed that I later found out from Cap One that they entered in random info to get to print out! You can believe that I was educated as to the numbers I wanted but never expected to be handled as we were or was I prepared for the plays they were throwing at us but it took us walking away and going to another dealership to truly see the fraud and scam they were playing. When I look back who could prepare themselves for this? Don't buy into the "manager" calling to check on you either; it's a ploy to get the final sales pitch in with promises. Don't buy into all their shiny deals and free stuff they push when they see you ask too many questions on the hard numbers. Demand black and white and when they won't show it, leave. When I asked I was made to feel stupid and told they just didn't have they spaces on the paper to show our GM Family discount or rebates. Sad to have been a GM family customer on top of it all and be treated as such. I have only begun my voice on this because now after working so hard to keep my credit clean they have bombarded it. Save your money and your respect and go outside our city limits to people who don’t have to tell you they are honest, “straight shooters” as we heard. We went to Conroe, Buckalew Chevrolet, and drove out with a brand new 2017 Tahoe with only 2 miles on it, in less than 3 hours ...nothing like the 216 mile one they were pushing on us that they drove around town, but hey they "promised" us free leather, not, even then it wasn't free. Be smart and if you are feeling disrespected trust your gut, walk away, and really evaluate the situation. They may do this to everyone and maybe not but being that so many walk through their door; it's nothing to lose a few if they can't make a large profit. Horrible way to handle anybody and ruined my new car buying experience but it made me appreciate the buy from Buckalew even more so I guess I can thank them for that. I will never ever buy from or use Robbins to service my new Chevrolet vehicle and will be sure I tell everyone who asks my opinion.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience!!

By RobbinsNoGood on 12/3/2016 at 1:45 AM. Helped by Alex, Robert, Dept. Director.

Had my vehicle repaired and done quickly! Why? Because they just want to make a buck and don't perform quality tests that find the cause of the problem. "We replaced your sensor and the service light went off." What caused the sensor to fail? They replied with "likely" and "generally". What testing did y'all perform? Can I see what was done so this isn't a reoccurring problem? "Uh we don't keep track of that and cannot provide any paperwork on it." 2 DTCs turned into 5. What does P0121 refer to? Is that the Throttle Position Sensor? "No."....Called another dealership and it IS in fact due to the TPS, which they did not test because they want a quick buck! Well my "bad" sensor is on it's way to have microscopic diagnostics performed from a 3rd party. Better cross your fingers Robbins! "We stand behind the work we do." - Service Department Director. We will see....Update will follow!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible!!!!

By ehayday on 11/8/2016 at 11:16 PM. Helped by Charlie.

Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i dropped it off. Recently I had it at the body shop and when i got it back there was wet sand residue all over my interior and it is still there, my fuel door wasnt flush with the body, a trim panel was hanging off, my door wasnt aligned correctly and the rubber cover for the door witing to the body was broken. They fixed the majority without issue but i should not have got it back in that condition. They didnt want to replace the plastic piece to hold the wire cover to the body until i asked to speak to the general manager and they just took it off of a totaled car and put it on mine. With this and previous service that was about the same, i would never recommend anyone go to this dealer for service. Car buying experience was top notch.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team

By ehayday on 11/8/2016 at 11:16 PM. Helped by Meh.

Awesome sales team, General Manager was nice and gave me a great deal on my car! Will buy from here again and recommend to others!

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Improper door panel installation caused further door damage.

By Dent1948 on 7/17/2016 at 3:38 PM. Helped by A female service advisor, Service manager.

I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Black Diamond which I purchased from Robbins Chevrolet I will purchase the High Desert from another dealer. Robbins service department is less than forthright. With BBB rating of F, I should have been leery. But I chose Robbins because they were very near my home and thought servicing my vehicle would be convenient. I was wrong. The service department rep misled me into thinking their repairs didn't cause the other problems with my vehicle. First the driver side inside door closing handle molded into the door panel broke. The service department repaired it by replacing the entire door panel at no cost to me (repair was under warranty). The new panel was not properly installed and caused damage to the rubber strip below the door. Robbins would not fix it without cost because the strip was not in the scope of work to repair the broken panel handle. Second the driver side exterior plastic door handle opening mechanism stopped working. I informed the service rep that it was working properly before they changed the door panel. Again I was told the panel replacement had nothing to do with the door opening mechanism. So I paid to have the mechanism repaired. The next day I brought the Avalanche back because the driver side door was not opening and closing properly. I was told it was the door hinge and it would cost $200 + parts. The manager refused to believe it was connected to the door panel. Frustrated I left the service department and on a whim stopped at a local mechanic shop. Within literally one minute the mechanic said the panel was not installed properly as evident with the damaged rubber strip. Within the next five minutes he adjusted the panel clips. Afterwards the door was opening and closing properly. Cost for repair $5.00. The local mechanic said if the door panel is not properly installed it would cause problems with the door moving parts (door opening mechanism). I concluded either the service reps are not qualified to assess required repairs, or the mechanics at Robbins are not qualified mechanics, or the service reps deliberately misled to milk more money from customers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department is Awful !

By lalittle13 on 7/16/2016 at 2:05 AM. Helped by Canda and Wayne the manager..

I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and window trim. All under warranty my truck is 4 months old.I called the next day at noon to see if it was done Canda was my consultant she apolized she never entered me in the system and we were leaving the next day on a trip. So she said she would a least have the oil changed and tires done came to pick up my truck and they had not done 1 thing to it! Awful Service Department!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest

By Hulu on 6/23/2016 at 11:31 PM. Helped by Leal.

Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional and would not recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"STAY AWAY THEY WILL ROBBE YOU ,VERY UNETHICAL "

By samy rezk on 5/9/2016 at 11:03 PM. Helped by LONZE.

I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR TIME WENT UP, THE HOURLY RATE WENT UP, SIMPLY THIS A ROBBERY AND WHEN I COMPLAINT ABOUT THE PRICE THEY PUNISHED ME BY LETTING ME WAITING IN THE WAITING AREA 4 HOURS , WHILE THE JOB WAS ONLY ONE HOUR

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY !!!! LIARS..VERY UNETHICAL

By ps123 on 1/11/2016 at 9:27 PM. Helped by Jeff , Chris, Ricky Bishop -all in management.

STAY AWAY !!!! LIARS..VERY UNETHICAL " This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor(Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering , 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (????) REALLY??? I was almost killed on 249 when the engine THAT YOU "JUST" PUT IN DIED while I was on the road way!!!!! And you want me to wait 10 days????? that’s when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didn’t have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT????? I called Ricky Bishop (the General Manger )to let him know about the issues and about accountability -he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins , one of the owners , he would not even talk to me- he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation(previous conversation) I told him that I had missed work he said that’s not his problem….After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues!!!!!. They are horrible, unethical liars, BE AWARE AND PLEASE , PLEASE STAY AWAY!!!!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

2016 Camaro

By Scott on 12/16/2015 at 6:16 PM. Helped by Angel and Marcus.

I recently inquired about a 2016 Camaro Robbins Chevrolet had received. I called to make sure they had it in stock and was directed to speak to Marcus. He told me they are asking above sticker price by 2k ( I saw it listed 8k OVER sticker from them on another site) and I said I would not pay over sticker. Marcus understood and we hung up only to have Angel Call back in minutes.We NEGOTIATED but stopped over the phone down to $400 over sticker Angel suggested I come in tonight to make sure it is the "one". It was until they gave me a ridiculous low ball offer on my 2013 Camaro that was obviously to make up the difference in the price. We all know dealers prices can be low but not 8k low AND on the buyers order the new car price was well over what we had had stopped negotiating at.They said the low price was because "on that Camaro they did not know I was going to have a trade in" They did not allow a counter offer nor were they willing to reduce any of their numbers. Angel, that recommended me to come out NEVER came to greet me. Marcus even mentioned " I stayed here 3 extra hours waiting on you and we had cash offers on this car" I told Marcus "tell Angel thanks for wasting my time" as I hurried home and drove an hour myself just to see this car and to be treated this way. This Dealership is the exact reason you should shop around. If more people shop around they will avoid Robbins Chevrolet for lack of customer service and poor sales knowledge.. A Chevrolet is a Chevrolet but customer service is what sells the cars. They failed horribly, Skip Robbins Chevrolet on your list and go ANYWHERE ELSE. WHAT A JOKE THIS PLACE IS

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor dealership

By thepeople15 on 9/16/2015 at 1:29 PM.

Poor customer service, poor communication, poor call back. Manager never returned call. .Don't waste your time. There was no cohesion among Salesmen staff. They would spit all over the ground, infront of us. No professionalism, no class, poor business ethics. Completed an application and was never shown credit report. Went there again and manager wanted 4 k, in trade ins. Went to toyota traded both of my vehicles with nothing down and bought two new vehicles.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Service nightmare - do not trust

By Teresa D. on 7/10/2015 at 5:18 PM. Helped by Scott Ross.

We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel and clutch plate. 10 days ago, the car stopped shifting altogether and began smoking. This turned out to be because the flywheel came apart. That part was covered too, but they said that we needed a starter and had to have it immediately, because the one in there was "weak"and it would ruin the new flywheel. A price was given and we agreed, asking them to save the part. When we went to pick it up, the amount was $100 over the phone estimate, with no explanation. It was taken off when my husband challenged it. I think this was a "girl tax" where they saw a female name (my niece) on the invoice and figured they could get away with it. I'll bet they do it a lot. Then, there turned out to be nothing wrong with the starter! The invoice said that the gear was worn on the starter. It was not. We had it tested--the amps were fine, not "weak." Then they said that there was a service bulletin and that was why. There is no bulletin--and if there was, it should have been covered by an extension of the warranty, like they did for water pumps. We called GM and they transferred back to them. They agreed to a refund if my husband came in with the receipt. The service manager treated my husband like he was some kind of thief, saying "are you calling me a liar" and telling him never to come back. He did not need him to come in--he just wanted a confrontation. If Robbins had a real reason for the replacement, a professional service manager should have been able to calmly explain it. He tried to start crap to cover up their fraud as far as I'm concerned. WOMEN BEWARE--I think that the female name is what made them think that they could get away with this.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Told by the Service Director not to ever return

By rushman64 on 7/6/2015 at 11:45 PM. Helped by Scott Ross.

Last week my 2012 Sonic had a problem with the flywheel and it burned up my clutch. I towed it over 50 miles to Robbins Chevrolet because they are the closest dealer to my home. That problem was handled at no cost to me under GMs 100,000 mile powertrain warranty. So anyway, I get a call from my service advisor to inform me that my starter was "weak" and it needed to be replaced. I told him thank you and that I would fix that problem myself. I was told if I didn't replace the starter then that i would not be able to drive it, so I gave the approval to do the repair for $510.48 and for them to give me the faulty starter. When my car was ready to pick up the invoice was over $100 more than what I approved. I complained and it was immediately fixed. The invoice said that "the starter drive gear was worn" I looked at the gear and didn't see any wear. I asked the service director to show me the wear and he brought in the techician and i was told that the starter did not have enough Torque to turn the motor. If you are keeping count, that is 3 different stories. So today i called the dealership and the Service Director said he would refund my money on the repair since I was not happy. When I showed up to get my refund He told me he would give my money back and in return I am not to return to his shop again. So I won't.

I would not recommend this dealer.