Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.2  
Friendliness
3.6  
Overall Experience
3  
Price
3.5  
Quality of Work
3.5  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick repair station

By Sarah1967 on 2/17/2019 at 3:36 PM. Helped by Jairo.

Jairo is always so pleasant at the register and prompt to assist . My total time was less than 15 minutes and appointment made that day . Thanks guys your an awesome team .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Do not stand behind there vehicles - only want the sale

By classic on 1/11/2019 at 1:07 PM. Helped by Bob.

Will never purchase here again. The sales experience was ok this time, but service was horrible. I was treated so badly when came in to check a problem with my brand new 2018 vehicle. I had to go to two other automotive establishments who told me the same thing - and upon bring to robbins I had to leave my vehicle for them to check. That was fine. They said it would be back that afternoon. Well the afternoon came and no call. The next day came and no call. I look up my tracker and find out that my brand new 5000 miles truck has been driven around to Walmart, restaurants and someones house. It had been driven over 30 miles. I called and said I wanted my vehicle back now. They said they had not looked at it. This has now been two days. Finally upon demand the afternoon of the 2nd day I said I was picking it up and it better be there. They said nothing was wrong with it and they wont warranty any part of it anyway because we put a lift on the truck so the entire warranty was void. Horrible dealer - never deal with again. They said even if I paid they will not service the vehicle - THis is a brand new 4x4 supercab truck. Horrible dealer. If I could give a 0 I would.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
4   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Courteous and patient sales, but no accommodation

By Mancar on 1/5/2019 at 4:32 AM. Helped by Kenneth.

Sales people were courteous and engaging and patient while my wife and I worked out what we wanted out of the vehicle. pricing was not favorable. The finance person found a bank at a good rate. I was offered roughly 60% of the value of my trade-in which I had gotten two independent appraisals on and they grudgingly conceded a $5000 increase in the trade. the Pricing was informal and confusing, having me initial documents and not getting copies. when I attempted to understand the difference between the sticker price and the price I paid. later on, I got the runaround by the business manager. I felt like I was played. Note to self - keep a worksheet and copies of anything signed during the negotiation, use a buying service and be prepared to walk

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst car experience

By Amanda on 11/26/2018 at 8:39 PM. Helped by Josh.

First they “lost the inspection paper” or more like forgot to do it. Received a phone call about two weeks from when the buyers tag paper plates expired that they were going to mail our plates to us. Our buyer tag paper plates are now expired. Plates are no where to be found and it seems as if we’re getting the run around. Josh (used cars manager) is also extremely rude and does not have customer service. When I told him the situation he responded, “let’s just blame it on the post office”. Biggest joke of my life. Worst car buying experience ever.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Customer Service

By DED6 on 7/18/2018 at 11:17 AM. Helped by Muin Ahmed.

I purchased a vehicle from Robbins Chevrolet in October 2017. My salesman was Muin Ahmed. He did a great job and sold me the vehicle I requested. On July 13, 2018, I contacted Mr. Ahmed advising him I was interested in trading in my vehicle for another vehicle. He responded that day by emailing, "Happy and honored to hear from you, will get on it right away and let you know" Did receive an email requesting mileage on my vehicle. Since that day never heard another word from him and my emails ignored. FYI... I highlighted 1 star because that is required to continue. Finally, I will not comment on any other associate or service at Robbins, only Mr. Ahmed's failure to communicate.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Bad sales. Even worse after sale service

By Richard17 on 6/2/2018 at 10:46 PM. Helped by Christian.

They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck before we came to an agreement. Then I schedule warranty/recall work and they didn’t even have the parts to do the repair and I live an hour and a half away. They closed early on me so I lost all my travel time as well as now I’ll have to take off work to drop off their rental to get mine back, and still have to come back to get the work done.

I would not recommend this dealer.

Overall Rating

3.2  

4   Customer Service
4   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

I think I got the shaft

By Jacktucker on 5/2/2018 at 10:53 PM. Helped by Johnny Martinez.

A/C went out again first time was in 2016 was the compressor. Was not charged a dollar it was under warranty. 2 days ago a/c went out again. Was told it had a leak in the a/c condenser coil was told it would cost $1300 xxx I think I got robbed. Will never go back for repairs again big mistake on my part. Don't ever take your car there if it's out of warranty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A million thank yous!

By Whaley1983 on 3/23/2018 at 12:56 PM. Helped by Marcus Lofton, Ricky Bishop.

Marcus Lofton and Ricky Bishop are hands down the most helpful and friendly faces in the dealership industry. If you want to go somewhere you can trust, go see them at Robbins Chevy/Nissan. Thank you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marcus Lofton IS THE BEST

By TERRY PYE on 11/1/2017 at 8:04 PM. Helped by Marcus Lofton.

My name is Terry, I am a first time buyer totally new to the process and Marcus walked me through the entire ordeal step by step. Ricky Bishop and the Whole Robbins Team really made it a enjoyable experience and they've gained a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service at Robbins Chevrolet

By Bill & Gail on 10/13/2017 at 12:11 AM. Helped by Muin Ahmed, sales representative. & Henry in finance dept..

We want to thank Muin Ahmed & Robbins Chevrolet for the great customer service that they provided. This is the 3rd Chevrolet we've bought at Robbins Chevrolet with Muin Ahmed. Muin was so nice to give us leather seats for the price without leather seats & free pin striping on the car. Robbins also matched our Credit Union finance rate so we didn't have to refinance. We wouldn't go anywhere else. When it's time to buy next vehicle, we will go back to Muin Ahmed at Robbins Chevrolet. Bill & Gail

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fully Satisfied!!!

By Carguy on 10/10/2017 at 6:58 PM. Helped by Marcus Lofton.

I was extremely please with the attentive and professional service provided by my salesman Marcus Lofton. Mr. Lofton is very knowledgeable of his job and made me feel very comfortable. I have limited finances and credit and he made magic happen for me. I will refer people to Mr. Lofton anytime and i will most definitely be a return customer. He also was a tremendous help to me when I needed to get my first all change. He was able to assist me in getting my car services very quickly. I was in and out before I went to work. Mr. Lofton has my stamp of approval for professionalism and knowledge of cars. He goes above and beyond his call of duty.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Their Dishonesty & Games will leave your head spinning

By jelmel82 on 2/24/2017 at 12:37 AM. Helped by Angel Bautista (Manager), Ben Hall (Sales), Henry Waller (Finance).

Worst sales experience ever. I had a pre-approved Capital One offer, they ran my credit over 12 times and even running it as my maiden name with punctuation and my full middle name, when I never even gave them my maiden name! Never once coming and saying I had a great deal already from Cap One but actually saying it wasn't real with a sheet they printed that I later found out from Cap One that they entered in random info to get to print out! You can believe that I was educated as to the numbers I wanted but never expected to be handled as we were or was I prepared for the plays they were throwing at us but it took us walking away and going to another dealership to truly see the fraud and scam they were playing. When I look back who could prepare themselves for this? Don't buy into the "manager" calling to check on you either; it's a ploy to get the final sales pitch in with promises. Don't buy into all their shiny deals and free stuff they push when they see you ask too many questions on the hard numbers. Demand black and white and when they won't show it, leave. When I asked I was made to feel stupid and told they just didn't have they spaces on the paper to show our GM Family discount or rebates. Sad to have been a GM family customer on top of it all and be treated as such. I have only begun my voice on this because now after working so hard to keep my credit clean they have bombarded it. Save your money and your respect and go outside our city limits to people who don’t have to tell you they are honest, “straight shooters” as we heard. We went to Conroe, Buckalew Chevrolet, and drove out with a brand new 2017 Tahoe with only 2 miles on it, in less than 3 hours ...nothing like the 216 mile one they were pushing on us that they drove around town, but hey they "promised" us free leather, not, even then it wasn't free. Be smart and if you are feeling disrespected trust your gut, walk away, and really evaluate the situation. They may do this to everyone and maybe not but being that so many walk through their door; it's nothing to lose a few if they can't make a large profit. Horrible way to handle anybody and ruined my new car buying experience but it made me appreciate the buy from Buckalew even more so I guess I can thank them for that. I will never ever buy from or use Robbins to service my new Chevrolet vehicle and will be sure I tell everyone who asks my opinion.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience!!

By RobbinsNoGood on 12/3/2016 at 1:45 AM. Helped by Alex, Robert, Dept. Director.

Had my vehicle repaired and done quickly! Why? Because they just want to make a buck and don't perform quality tests that find the cause of the problem. "We replaced your sensor and the service light went off." What caused the sensor to fail? They replied with "likely" and "generally". What testing did y'all perform? Can I see what was done so this isn't a reoccurring problem? "Uh we don't keep track of that and cannot provide any paperwork on it." 2 DTCs turned into 5. What does P0121 refer to? Is that the Throttle Position Sensor? "No."....Called another dealership and it IS in fact due to the TPS, which they did not test because they want a quick buck! Well my "bad" sensor is on it's way to have microscopic diagnostics performed from a 3rd party. Better cross your fingers Robbins! "We stand behind the work we do." - Service Department Director. We will see....Update will follow!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible!!!!

By ehayday on 11/8/2016 at 11:16 PM. Helped by Charlie.

Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i dropped it off. Recently I had it at the body shop and when i got it back there was wet sand residue all over my interior and it is still there, my fuel door wasnt flush with the body, a trim panel was hanging off, my door wasnt aligned correctly and the rubber cover for the door witing to the body was broken. They fixed the majority without issue but i should not have got it back in that condition. They didnt want to replace the plastic piece to hold the wire cover to the body until i asked to speak to the general manager and they just took it off of a totaled car and put it on mine. With this and previous service that was about the same, i would never recommend anyone go to this dealer for service. Car buying experience was top notch.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team

By ehayday on 11/8/2016 at 11:16 PM. Helped by Meh.

Awesome sales team, General Manager was nice and gave me a great deal on my car! Will buy from here again and recommend to others!

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Improper door panel installation caused further door damage.

By Dent1948 on 7/17/2016 at 3:38 PM. Helped by A female service advisor, Service manager.

I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Black Diamond which I purchased from Robbins Chevrolet I will purchase the High Desert from another dealer. Robbins service department is less than forthright. With BBB rating of F, I should have been leery. But I chose Robbins because they were very near my home and thought servicing my vehicle would be convenient. I was wrong. The service department rep misled me into thinking their repairs didn't cause the other problems with my vehicle. First the driver side inside door closing handle molded into the door panel broke. The service department repaired it by replacing the entire door panel at no cost to me (repair was under warranty). The new panel was not properly installed and caused damage to the rubber strip below the door. Robbins would not fix it without cost because the strip was not in the scope of work to repair the broken panel handle. Second the driver side exterior plastic door handle opening mechanism stopped working. I informed the service rep that it was working properly before they changed the door panel. Again I was told the panel replacement had nothing to do with the door opening mechanism. So I paid to have the mechanism repaired. The next day I brought the Avalanche back because the driver side door was not opening and closing properly. I was told it was the door hinge and it would cost $200 + parts. The manager refused to believe it was connected to the door panel. Frustrated I left the service department and on a whim stopped at a local mechanic shop. Within literally one minute the mechanic said the panel was not installed properly as evident with the damaged rubber strip. Within the next five minutes he adjusted the panel clips. Afterwards the door was opening and closing properly. Cost for repair $5.00. The local mechanic said if the door panel is not properly installed it would cause problems with the door moving parts (door opening mechanism). I concluded either the service reps are not qualified to assess required repairs, or the mechanics at Robbins are not qualified mechanics, or the service reps deliberately misled to milk more money from customers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department is Awful !

By lalittle13 on 7/16/2016 at 2:05 AM. Helped by Canda and Wayne the manager..

I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and window trim. All under warranty my truck is 4 months old.I called the next day at noon to see if it was done Canda was my consultant she apolized she never entered me in the system and we were leaving the next day on a trip. So she said she would a least have the oil changed and tires done came to pick up my truck and they had not done 1 thing to it! Awful Service Department!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest

By Hulu on 6/23/2016 at 11:31 PM. Helped by Leal.

Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional and would not recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"STAY AWAY THEY WILL ROBBE YOU ,VERY UNETHICAL "

By samy rezk on 5/9/2016 at 11:03 PM. Helped by LONZE.

I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR TIME WENT UP, THE HOURLY RATE WENT UP, SIMPLY THIS A ROBBERY AND WHEN I COMPLAINT ABOUT THE PRICE THEY PUNISHED ME BY LETTING ME WAITING IN THE WAITING AREA 4 HOURS , WHILE THE JOB WAS ONLY ONE HOUR

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY !!!! LIARS..VERY UNETHICAL

By ps123 on 1/11/2016 at 9:27 PM. Helped by Jeff , Chris, Ricky Bishop -all in management.

STAY AWAY !!!! LIARS..VERY UNETHICAL " This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor(Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering , 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (????) REALLY??? I was almost killed on 249 when the engine THAT YOU "JUST" PUT IN DIED while I was on the road way!!!!! And you want me to wait 10 days????? that’s when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didn’t have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT????? I called Ricky Bishop (the General Manger )to let him know about the issues and about accountability -he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins , one of the owners , he would not even talk to me- he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation(previous conversation) I told him that I had missed work he said that’s not his problem….After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues!!!!!. They are horrible, unethical liars, BE AWARE AND PLEASE , PLEASE STAY AWAY!!!!!!!!!!!!!!!!!

I would not recommend this dealer.