Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.2  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4.6  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff

By Mary Miller on 2/16/2018 at 6:33 PM. Helped by Manny Carames.

My salesman James was amazing very knowledgeable of the vehicles and very patient and polite. He and his Co workers are a great team. They were all eager to help. I never seen anything like it makes me want to send everyone I know that needs a vehicles to them. Keep up the good work guys.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

STAY AWAY FROM ROBBINS NISSAN!!!!!!!

By betsuavaldez on 9/21/2017 at 6:12 PM. Helped by MANAGER IN THE USEDCARS SIDE.

If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble and time. My previous car was totaled due to the floods in August, so my insurance paid it off. My husband and I went ahead to purchase a vehicle from them over the weekend of 09/15/17 to be exact. I did not mind a broken windshield that the vehicle we got had because they promised me they’d fix it and promised it’d be ready that same day. Then, they called my husband at around 6pm that it was not ready, yet again they promised it’d ready by the next day. And, again! IT WAS NOT READY! I honestly needed a car to get to work so my husband And I picked it up how it was so I could get to work the next day. They told me to take it the next day because for sure they were going to have it ready, they said they had and assured me they had the glass it just needed to be installed. Okay no, they lied AGAIN!! and not just that! They even lied about having the glass! They did not even have it!!!they changed the whole story on my husband when he went to drop it off !!At this point I do not even know what to do! I am very upset because this is day 5, 09/20/2017!! And my car is still not ready and on top of that all the LIES And their stories that they like to make up. Although they gave us a rental on day 5, that is not enough and did not make up for everything that they are making me go through. Also, their employees don’t have respect for customers. When I was explaining the situation to one of them he was laughing in my face. BAD CUSTOMRR SERVICE! My main concern is that they lie non-stop. SAVE YOURSELF SOME TIME, DO NOT WASTE YOUR TIME HERE. Read all reviews they are mostly NEGATIVE so that says a lot. I Should've done that before coming to Robbins Nissan. I DO NOT RECOMMEND AT ALL. *UPDATE: 09/21/2017* I decided or was convinced by my husband to give them 1 more day and I agreed. Okay, today in the morning my husband called and told them to have it ready by 3pm if not that we’d just pick it up because we cannot waste more time with them, when my husband was on the phone with them one of the salesmen confessed to my husband that he’s just been telling us what his manager tells them to say that its really out of the sales team control. Okay, so now, I Know that it was THE MANAGER LYING AND MAKING UP STUFF ALL ALONG. WOW, what kind of manager is that? HORRIBLE! Never acquiring another vehicle from them and if I could and if I knew how terrible of a dealership this is, I would’ve never given them my business. *********STAY AWAY FROM ROBBINS NISSAN! ***************** And read all reviews, NEGATIVE. On the other hand, ROBBINS CHEVY is beyond better, very professional and even their building looks better and more professional, the employees there are very helpful and professional. We bought our previous car there and it was Amazing!! Never had a problem with them and they do not lie!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IN & OUT SAME DAY

By Pancho on 5/9/2017 at 3:38 PM.

Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care of same day. THANKS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience on purchasing a new Nissan Frontier

By Happy Nissan Frontier Owner on 4/2/2017 at 6:21 AM.

I have been researching trucks and finally decided that the Frontier would be the best fit for me. I started my arduous task of searching on the internet, requesting "Best Price!". Late Thursday night I say a Frontier on Robbins website that was the color and packages that I was looking for. To my surprise, I received a call from Micheal @ 6:30 AM Friday morning as well as an email. I thought I started my work day early! I replied to Micheal requesting what was the "true" price including dealer add on's & destination charges. I explained to Micheal that I was very busy and I didn't have time to come in and play the let's talk game. I told him give me your best drive out price. Micheal did exactly what I asked without the normal back and forth game you normally have to play. Once I had their best price via email we moved to my trade in. After I had the assurance we could get to where I wanted to be, I made an appointment to stop by that evening. Micheal had his manager talk with me about what Robbins could give me since we were $700 from where I wanted to be. David asked for a few minutes and came back with what I wanted. Drove out with a new Frontier and one of the best car buying experience I have ever had. I'm a tough person to sell a vehicle to and Micheal exceeded my expectations! I would highly recommend using him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE

By ANITRESS JOSEPH on 10/6/2016 at 3:10 PM.

I've been going to Robbins Nissan for the past five years now. I've always experienced great customer service from salesmen to service men. I've always had a great experience when dealing with Jimy Casas, he has always made sure all of my new car needs and new car experiences have been met. Jimy has always followed up with me to make sure everything was working out well for me and my car. He has continuously provided 110% true customer service! I would recommend Robbins Nissan to all of my family and friends in the surrounding areas and even outside of the Humble/Houston Texas area.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Was given different price for vehicle for purchase.

By Bagman on 10/5/2016 at 8:37 PM. Helped by John.

Went in they had a wrecked Titan with Cummins they told me was marked down to 44,000 then when came to sign sales person said the price was 54,000. I don't like being lied to a manager told me the mark down. Sales person said would call back & didn't.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Wonderful!

By Mharmon88 on 8/13/2016 at 11:02 PM. Helped by Kerrie Hines.

After going through a horrible hassle at Baker Nissan, I came here and they saved the day! Everyone was very professional and helpful! Thank you guys so much, I really appreciate everything!!

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

used car purchase

By louis 55 on 7/29/2016 at 4:28 AM.

went to dealership and traveled 40 miles to get there, was answering an ad on craigslist about a used landrover, when i finally arrived used car manager will not even get off his desk to greet me he talked from his desk and said the vehicle was sold.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy your new car at robbins

By Dusty Bleimeyer on 6/20/2016 at 3:11 PM. Helped by Cannon.

This dealership remembers how a customer should be treated.this was a major purchase and everyone gets a little nervous,but robbins staff made my day they made my purchase so incredibly easy cannot say enough about the staff and dealership if your buying or just looking give these guys a chance you won't regret it

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Robert Bonner

By Kimberlyaimone on 6/9/2016 at 9:16 PM. Helped by Robert Bonner.

I did not experience Robert Bonner at your dealership but at Gullo Toyota. Robert is an amazing young man, very knowledgeable, excellent customer service, and happy!! He made me feel so welcomed and informed I went to work and told everyone about him. When it comes time for me to purchase another vehicle, I will visit Robert again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raul was a great help to us

By richardeosborn7 on 6/9/2016 at 9:48 PM.

We were happy to do business with Robbins and Raul. He made our transaction very easy . The financing and paperwork were pretty much all ready to go when we arrived in the evening to trade out vehicle for our new vehicle. We were on the road home in no time. We will recommend Raul and Robbins to our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Knowledgeable and a pleasure to deal with!

By Duke on 6/3/2016 at 11:19 PM. Helped by Robert Bonner.

Very professional, good listener and knowledgeable about cars and options! Makes shopping for a car a pleasurable experience! I'll recommend friends and even strangers for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great purchase

By GMLITT on 5/14/2016 at 12:35 AM. Helped by Perry Foster- finance.

I looked at online sales and found car I was interested in. Received email and phone call from Bobby Waheed and was approved for financing the same day. I went to the dealership the next day and drove the vehicle home. Went back next day and signed the papers. It took a total of about 10 minutes to complete paperwork. I have never purchased a car so quickly. I give Bobby and Robbins Nissan 10 stars instead of 5. Highly recommend !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Daron L on 5/13/2016 at 11:25 PM.

I found the sales staff, sales manager, and finance manager to be both professional and friendly. Our arrival to departure time was about 90 minutes which was appreciated. Would certainly do business again with this dealership..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Too Good to be True

By Danyelle83 on 2/25/2016 at 10:51 PM.

Bobby helped us from the first phone call until the time of purchase. He was persistent and honest. The search was so much easier. Highly Recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT!!

By jamie on 2/23/2016 at 5:21 PM.

Great service. He was helpful and fast. I was in and came out of the dealership with the car I went in for. The fastest I have ever been in a dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third Nissan Altima from Robbins Nissan

By riverssc on 2/2/2016 at 2:02 AM. Helped by Stephan Sanchez- sales rep and Effran Bryant.

I continue to return to the Robbins Nissan Dealership because the staff is always very friendly and eager to satisfy my needs. I have never felt pressured in any way. Those involved with my purchase, I found to be very knowledgeable, friendly, and helpful. They were Stephan Sanchez, Patrick Uhlig, Sales Mgr., and Effran Bryant. I had a pleasant buyng experience thanks to them. Terrance Garrett was the Sales Rep. for my other 2 Altimas and, because of my pleasant experiences with him, I have continued to return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!

By Howdy123 on 1/26/2016 at 5:14 PM. Helped by Efrain (he did all the contract paperwork), very nice, efficient..

Robbins Nissan provided me with an excellent experience from the first moment I walked into the dealership! I had the distinct pleasure of working with Rizwan Durrani and Bobby Waheed to trade in my vehicle for another pre-owned automobile. Both helped me understand all my purchase options and I appreciated that there was no "hard-sell" or pressure to purchase. Instead, I was able to evaluate, completed the test drive and drove out of the lot with a beautiful car that was just what I needed. Efrain did all the contract paperwork efficiently and explained everything clearly so I understood the financial commitment (I even got a fantastic deal!). The staff was extremely courteous, professional and knowledgeable, and as someone who has worked in pre-owned automobile sales myself many years ago, I appreciated the upfront, no-nonsense method of doing business. I will DEFINITELY return to Robbins Nissan for my next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer Service

By Jacquet on 1/26/2016 at 2:39 AM.

Raul Valles was very courteous and attentive to my car shopping needs. He made sure I was comfortable during my times of waiting by offering me drinks. I usually hate car shopping, but Raul Valles made this a painless experience and was able to assist me in getting the exact car I wanted! I really appreciate his help and plan to refer him to all my friends if they become interested in car shopping.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By Helen on 1/13/2016 at 6:24 PM.

Raul Valles sales associate was very helpful and no pressure. He made the experience stress free. I would recommend any of my friends and family to this dealership. Raul is my "Car Guy" from now on. He has even assisted me in getting a second car for my daughter. This dealership has a great atmosphere. The sales associates are knowledgeable and attentive. Most important of all they worked within my budget to find a dependable and affordable car. Satisfied Customer, Helen New Caney Texas

I would recommend this dealer.