Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1  
Friendliness
3  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Dont even bother with this dealer

By charlie1115 on 7/25/2017 at 5:56 PM. Helped by Nancy and Ricky.

I had made an online inquiry for a used Terrain priced @$14,000. I received a call back from a salesman named Ricky asking if the price I was looking to pay was a mistake. (I had emailed a price @$12,000). I said no. Ricky said the car is worth $26,000. I asked according to who? This person then said don't waste our time and slammed the phone down. Well Ricky was looking at the wrong vehicle. He was so unprofessional by not checking to make sure we were speaking about the same car. I wont beg anyone to take my money. I bought a GMC Terrain Denali from Robert Conti on 6/30/17. Would NEVER recommend anyone go there unless they want to be abused for a salesman's mistake.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Dishonest and Lack of Professionalism

By Yanbags on 5/30/2017 at 8:59 PM. Helped by Taylor Moran, John Berriola, Chris.

This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch. I was communicating with Taylor Moran (title - Internet Sales Consultant) over a specific vehicle in their inventory (Red Camaro 1SS w/ 1LE pkg) over the course of a few days. I made an appointment and confirmed several times, both over e-mail and over the phone, that I would be checking out the vehicle and had a commitment contingent upon a test drive to see if the car is 100% right for my needs. Having a very limited schedule and driving down from 1.5hrs away - I made it *extremely* clear with Taylor that if the car does not exist or I cannot test drive it, to tell me in advance so neither of us waste our time. I understand some dealerships do not test drive some limited production models but was swiftly assured it would be no problem. As any informed buyer, I was not going to make a $46,000 commitment without being 100% sure I am making the right decision on a vehicle. I arrive to the dealership ~15mins early to my scheduled appointment and was greeted by the sales manager, John Berriola, who asked me to wait a few minutes for a sales associate to open up. I was a bit surprised because I was supposed to be dealing with Taylor directly as she specifically told me over the phone - but had no problem being patient and continuing my business with someone else. In a few minutes, I'm introduced to Chris who immediately tells me that the car was sold this morning. This is not my first dealership rodeo and I was quite displeased that I was lied to and told that the car was available right before I drove all the way down. I was told they have a white model in stock. I gave them the benefit of the doubt so I can at least check it out, drive it, and then if the stars align we can order the car with my intended specifications. We get to the car and I am told that I cannot test drive it because of "weather conditions" (it had rained earlier in the day but the weather was clear and roads were dry at my time of arrival). Neither John nor Chris offered any sympathy or accommodation for my business. Just minutes ago, a family of three came in asking to test drive a different vehicle and John told them absolutely and it would be no problem. Conflicting statements here, but I digress.. I gave the staff here several opportunities to make it right and made no fuss but they refused to make any attempt at an honest sale. It's very clear that there is zero staff intercommunication within the dealership as everyone has a different story. I'm not one to make a scene, so I promptly left and will be sure to pass on this experience whenever I can.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

unprofessional and rude service consultant

By Warranty Service on 1/25/2017 at 10:56 PM. Helped by John A.

Extremely unprofessional and rude service. I was told that because a previous dealer had worked on my car, they refused to do any warranty work on my 2015 Suburban. This was AFTER they had already had my car for 24 hours. My service consultant, John A, was rude and unprofessional when he attempted to justify why they refused to service my vehicle. A complete waste of time.

I would not recommend this dealer.

Overall Rating

2.3  

5   Friendliness
1   Overall Experience
1   Price

Took $3000 deposit on car they didn't have and could't get

By Suburban buyer on 12/14/2016 at 12:28 PM. Helped by John Berriola and Ricky M..

I went to Robert Chevrolet because they said they had the 2017 Suburban I wanted and they participated in the Costco Auto Buying Program. I signed a purchase agreement for a vehicle, which included the vin number, left a $3000.00 deposit and was told that they were getting the car from another dealer and I could pick it up Monday or Tuesday. John Berriola worked out the deal with us, then handed the paperwork over to Ricky M to complete. By Monday I hadn't heard from them, I called a couple of times, was put off, then finally Monday afternoon Ricky admitted that they couldn't get the car I had contracted to buy and asked me what other vehicle I would switch to? I said I didn't want any other vehicle, I wanted the one I had signed the agreement for. I spoke to John Berriola, the sales manager who made the agreement with me, and he confirmed that he couldn't get the car and was sorry. I asked for an immediate refund of my deposit, Ricky said he'd need something from me saying I wasn't buying the car, I sent an email to confirm that they weren't willing or able to sell me the car they had contracted to sell me, and the following day my deposit still wasn't refunded, so I contacted my credit card company to dispute the charge. I went online, found the exact car with the matching vin number at Paul Conte Chevrolet and purchased it the next day.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever

By jjb1982 on 11/1/2015 at 3:08 AM. Helped by John.

I went into Robert cheverlot because I had some warning lights on my dashboard. My car has a warranty so instead of going to my mechanic I went to Robert cheverlot. I told John in the service depot I'm only interested in warranty work meaning I do not want to pay any money. After all that's why customers like having a warranty. I was told the reason the lights were coming on was because the brake pads were low and had to be replaced which was true, but didn't mention they didn't have to be replaced immediately. John made it seem they had to be replaced immediately. I thought that was odd since my brakes were working fine. I then spoke to my mechanic who told me to add brake fluid and change the pads in about 6,000 miles. I added brake fluid which cleared all the lights. It would have been nice to get that honest response from John at Robert cheverlot. Instead not only did he make it seem that I needed pads immediately and did not mention anything about brake fluid, but he also wanted me to pay a $130 diagnostic fee. After I told him that I'm not paying the fee and not having any non warranty work done at Robert cheverlot I was told a diagnostic fee would apply and was rudly told never to return to Robert cheverlot ever again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Steve Fox was Not very honest with Me!!!

By NickyStucco on 10/18/2014 at 7:16 PM. Helped by Steve Fox.

I purchased the vehicle from Illinoise (Phillips Chevy) and made an appointment to have the front grill looked at that I received with Staining and what looked like salt deposit that stained the grill. I waited a month for the day ...when I came in Monday morning at 7;30 am ...Steve FOX looked at My vehicle and told Me that a Mechanic will try to get the residue off...This is a brand new Chevy Silverado 2500 HD With the LTZ Package!!!!Then He told Me they were busy that day and to bring the vehicle back on Wed. so they can work on it...I agreed!!! I came in on Wed. morning at 7;30 am again and told Him I HOPE the mechanic can clean it!!! Then He got upset at Me and said that I wouldnt be happy with the outcome And that He wasnt going to repair My New vehicle.I was shocked!!! I realized later that He probably was too busy again or that they did NOT want to work on a vehicle that was purchased at Another Dealership...I'm still trying to resolve this issue on My brand New Truck with Phillips Chevy in Illinoise...Robert Chevy was Not helpful AT ALL!!! Sorry..just being honest!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Sales Manager

By Jeremy Karlin on 9/9/2014 at 12:28 AM. Helped by John Berriola.

I don't want to bore you with details. All I am going to say is that we (you, me and EVERYBODY) need more John Berriola's out there in sales. This way all of us could get that "Like you are Family" feeling. I just wished that NEW Tahoe weren't so overly priced by Chevy and if I (really Maria) wasn't such a cheap-o.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Great sales staff, deplorable service

By glantern on 6/18/2014 at 10:28 PM. Helped by Would rather not mention name.

Sales staff was superb (we bought our car from Sam/Sajid in Dec. 2013 and he was wonderful.) Service, on the other hand, was atrocious. Customer Service refused to address a water leak problem I had on my 2013 Suburban with 16,000 miles. They refused refused to provide enough resources/invest enough time to fix it. I have reported my experience to a Vice President at General Motors. I will be making an extra effort to ensure my peers/colleagues do not get service at Robert Chevrolet.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After a less than happy experience with a local Chevy...

By Glenn1104 on 8/22/2013 at 10:17 PM. Helped by Sal Passarelli.

After a less than happy experience with a local Chevy dealership and the same experience again my wife and I took a drive to Hicksville, Long Island and visited Robert's Chevy. I was on a lease and wanted them to take care of the last two or three payments. No problem if that's what I wanted to do. Salvatore Passarelli was terrific. He answered all our questions about another lease and the 2013 Malibu there was no pressure at any time. I told Salvatore I was not going to sit here and argue about the price and he came back with his lowest monthly payment and down payment, which by the way beat the local dealer by nearly $15 dollars a month. Salvatore took us through the whole process step by step so there was no misunderstandings, also there was none of this pick up the car today which would have kept us there for hours, bought on Tuesday drove out on Friday. Salvatore sat in the car and ran through the set up for Bluetooth and On-Star, set up the radio and because my wife and I are hearing impaired Sal took the extra time to make sure we both understood everything. Robert's Chevy even gave us a full tank of gas however the one thing that puts this dealership and its employees above all others that we've come into contact with is that the day after we took delivery we were sent an E- mail from Robert's Chevy offering any one who purchased a lease before August 31, $10 more a month off and an all weather package. I was going to forget about it but Salvatore called me up to tell me I had left my E-Z Pass in our old car. I spoke to the floor manager John to tell him about it and expected to get the usual excuses why he could not or would not give us the offer. Instead with no argument at all to make us happy we not only got the all weather mats but also splash guards. I really did not believe it would come to pass but the very next day Salvatore called to set up an appointment to have them installed. We also had an interesting and fun experience with business manager Cathy Fonseca who handle the paper work and took the time to explain some Insurance options. Just a great experience all around. I wish I had bought my wife's Cruize at Robert's instead of thinking closer is better.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

both my parents have bought cars from them. I went and...

By bigblack2 on 1/15/2013 at 3:19 PM. Helped by eric.

both my parents have bought cars from them. I went and got a camaro a few months ago. i shopped for prices online and they got back to me. they matched another price i got. the car is awesome and the sales guy eric hartmin is a good guy. everyone seemed really nice. i just got my first oil change and was very happy. i received an email when my car was ready which was pretty cool. my car was cleaned when i picked it up....thats what made me go online and put in a review....bill

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I purchased a certified pre owned vehicle from a dealer...

By TheButlerFamily on 8/2/2012 at 9:26 PM. Helped by Steve.

I purchased a certified pre owned vehicle from a dealer in Jersey (they were the closest that had exactly what i was looking for.) A week into the car - my air conditioner goes - its 90 degrees and humid. I schedule a service appointment (earliest appointment is a week later) with Robert Chevrolet but forgot to arrange for shuttle service outlined & included as part of GM's certified pre owned warranty. I call and speak to Steve - first question on the Phone: Did you buy the car from us? I did not, then he asks me no? (does it matter? You service the Brand.) Steve tells me THEY CANT SERVCIE THE CAR - its written in the warranty that any problems within the first 30 days MUST go back to dealership you puchased vehicle from. This is an Absolute Lie & not true. I call GM's customer complaint line - the GM rep calls and speaks to Steve - who again asks the rep Why i didnt buy the car there! GM rep asks to speak to a manager & steve says hes there - but then hes not available. GM said they will try again tomorrow to resolve this issue & apologiezed for horrible 1st weeks experience with the brand and service - and offered an embarrassed welcome. Unscrupulous dealers like Robert Chevrolet are a major liability to GM Brand.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

WOW! what can I say there is so much to say. First off...

By nycdot01 on 3/25/2011 at 9:03 PM. Helped by Robert Pitchem.

WOW! what can I say there is so much to say. First off out of the 15 + times I spoke with the dealership by phone I called every time except the last phone call the dealer called to ask if I am still buying the car. When I picked up my used car I didn't see the rusty battery positive cable, nor did I notice the water that came into the car from the winshield when ever I brought it to A car wash. Now I have to take another day off drop the car off at the service dept. so they can see where the water is coming in from. Get this the mentioned that when I drop it off that I might have to put a claim with my insurance company so I will be covered for a NEW winshield and gasgets. I will never go back nor will I recommend this dealership. Do your home work and make sure the dealership you do go to has some positive ratings. Unhappy Consumer!

I would not recommend this dealer.