Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst Customer Service after Buying a Car

By Slee51 on 8/1/2019 at 6:06 AM. Helped by Cal Geppert.

I would have given 5 stars considering easiness to talk to sales staffs and hassle-free procedures up to agreeing on a vehicle price... The finance staff who did all the document signings for me was great UNTIL I requested a cancellation of a pre-paid maintenance plan. A day after I purchased a vehicle and a pre-paid maintenance plan, I had changed a mind after reviewing pros and cons of a pre-paid maintenance plan online so I asked a cancellation. I emailed, no replies, so left a voice mail next day, but no replies, so next day I asked a sales staff to put a post-it note on a finance staff's office. No responses at all for three days. So I finally expressed my frustration to an operator and she escalated it to all finance and sales folks. Then like 30 min later there finally came an email reply with all capital letters saying "WILL START CANCELLATION PROCESS" and nothing more in email. In that email, I saw no etiquette and that email made me feel bitter after I purchased the vehicle from Larson. A couple of days after I emailed to ask about the status update and waited for 8 hours to hear back. No replies. So I called and he picked it up and when I was about to say "hello", he stopped me and immediately said in a rush "I am working on it, process takes up to 4 weeks, believe me I am on it" there were no greetings at all. His tone was rushed and agitated and it made me feel really bad. It kind of felt so funny as he started saying things immediately after picking up the phone. Imagine you called someone and then someone picks it up and immediately saying only what he wants to say without "hello" nor any sort of "greetings". That really summed it up how he handles business when something happens not in his favor. After how this finance staff treated me I don't think I will go back to Larson for a next vehicle... I really thought I would go back for a next vehicle but not after this. Company I am working with, customer satisfaction is our #1 priority and I am not sure what the #1 priority is for Larson. This has to be improved for Larson to do better.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By GracysMom on 1/1/2019 at 7:30 PM. Helped by Jed, Rod, Cal.

Just purchased my 2019 Kona Limited. Had the best sales person, they have one of the best finance guys and one of the best managers!!! BIG Shout Out to Jed, Rod and Cal!!! Love my new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan and Dan are great

By fordprincess1 on 12/27/2017 at 5:19 PM. Helped by Ryan and Dan.

My friends bought a car during a sale and called me because they knew I was looking for a car for my daughter. Ryan and Dan took great care of us and my daughter loves her new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan is awesome!!

By emily.yasonia on 12/17/2017 at 5:20 PM. Helped by Dana, Ryan, Ronald.

We were referred to Larson Hyundai by Truecar. Dana met our asking price and was responsive and courteous. Upon getting to the dealership, we had a wonderful experience purchasing our new 2017 Hyundai Accent with Ryan’s help. Ryan is kind, friendly, and non-aggressive (we appreciated that). If we ever purchase another Hyundai, we will for sure go back to Ryan at Larson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tucson Purchase

By ross.s.heller on 12/10/2017 at 5:15 PM. Helped by Ryan Pitts.

I appreciate the help provided in my purchase of a 2017 Hyundai Tucson. The staff was friendly, knowledgeable, and took the time to understand what I was looking for. Ryan listened well.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Hyundai Ioniq 2017

By fcheri on 12/8/2017 at 5:22 PM. Helped by Ryan Pitts.

Ryan Pitts was great. Some hesitation in full satisfaction. Please see comment below: Overall experience was great. After the purchase I decided to cancel some additional warranty options that I had selected during signing the paperwork (initially I was told I could not cancel the options since it was already written into the loan paperwork). But I did decide to cancel the options within the time limits annotated on the paperwork for each warranty option. That was about three weeks ago and I have requested updates through the finance department but have not received any information (my emails were acknowledged). And I don’t want anyone to be in trouble for any reason, I just want to ensure I receive the refund since I followed the guidelines listed in the warranty agreeements. This has been the only hesistance in my full satisfaction with Larson Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good

By kalp_nathan on 12/7/2017 at 5:42 PM. Helped by Baeu? And Austin I think....both great.

They were great and friendly. Very clear on all matters and professional. Thanks for driving the car out. Saved me a bunch of time, much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill rebiew

By hacana on 12/7/2017 at 5:38 PM. Helped by Ryan pitts.

Excellent service Ryan Pitts was great he provided answers to my questions very easy to work With if I need another car I would go to Ryan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for the Help

By raymonddulla on 11/26/2017 at 5:23 PM. Helped by Dana, Glenn, Ron.

I needed a car that could fit my family. I was worried about financing but the staff helped me and I didn't feel pressured. I was able to get a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe and Leon are helpful

By hjonesiii1959 on 11/26/2017 at 5:23 PM. Helped by Joe, Leon.

The Genesis caught my eye so I stopped in to see what it was. Joe helped me with the test drive. Then I had to sell the idea to my wife. Three visits and a ton of questions later, I was able to come back and buy the car with my wife’s blessing. Joe and Leon were not pushy and made everything comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are great

By erikisgross17 on 11/26/2017 at 5:23 PM. Helped by Steven, Dana, Ron.

I needed an economical car that is good on gas. Steven and Dana totally helped me find what I needed and the price was great!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By jamesm333 on 11/24/2017 at 5:22 PM. Helped by Ryan Pitts.

The staff were great to work with. Our salesman understood our needs and listen what we were looking for. I would encourage anybody to give Larson's Hyundai a try.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Love my new Elantra!

By lavfinbalt on 11/17/2017 at 5:21 PM. Helped by Kenny, Steven, Glenn, Dana.

I needed a new car and was worried about the affordability. Kenny found me a great car and I was surprised that the payments were lower than expected. Steven thoroughly showed me the features and made sure I was comfortable with how everything worked before I drove home. Everyone was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steven is Helpful

By kerrageouspeter on 11/17/2017 at 5:20 PM. Helped by Steven, Dana, Ron.

Steven helped me find the right car for my family. I dont do well with stessful situations and he made sure everything was relaxed and easy. He showed me all of the features and sat with me while I tried everything to make sure I knew what I was doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By davidmcook02 on 11/11/2017 at 5:26 PM. Helped by Leon, Kenny.

I worked with Leon and Kenny. They took very good care of me. I would recommend them! They treated me right from the moment I walked in the door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great easy experience

By Vignesh ksg on 11/5/2017 at 10:09 PM. Helped by taylor,.

Taylor helped us and was fantastic. Gave us enough space and time to pick what was right, not pushy which was important. was planning to shop around but went ahead with purchase due to a fair deal and good experience with the salesperson. Will recommend to family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful Buying Experience

By maderagirl15 on 10/27/2017 at 4:16 PM. Helped by Luis Reyes.

When I entered Larson I was greeted warmly by a sales staff. I was nervous about what the experience would be like for me - but this kind and gracious gentleman Immediately put me at ease. He had a no pressure style, and his interest in my car buying needs were apparent. He gently helped me through each phase of the process. I left the dealership that evening in my new ride, a very happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ionic is a dream

By brucestirling01 on 10/26/2017 at 4:43 PM. Helped by Ryan, Troy, Dana.

I love the new Ioniq! 64 mpgs and Ryan was extremely helpful. He made my decision so easy! I love my new car and I’m a Larson customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By dullaraymond on 10/25/2017 at 4:25 PM.

Family oriented, they truly helped with a family in need of a vehicle. For awhile now we’ve been in need of a bigger sized vehicle especially with a newborn baby on the on the way. My whole visit to Larson Hyundai was great. The day Me and my Famil picked up our new Sonata we were so happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love My Car

By johanna.thompson93 on 10/24/2017 at 4:27 PM. Helped by Austin, Rory, Ron.

I needed a smaller car and was worried about my trade value. Austin showed me a fair value and all of the fun features in my Beloster. I love my new car!

I would recommend this dealer.