Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Excellent Service

By Mikecrain on 8/21/2019 at 10:08 PM. Helped by Jim Holman, Mike Jacober.

After purchasing 5 vehicles from Roberts I wouldn’t go anywhere else, great staff and always willing to handle my concerns. Jim Holman My salesmen and Mike Jacober always take care of me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine Maintenance Performed

By kvandiver5150 on 8/21/2019 at 9:14 PM. Helped by N/A.

Routine Maintenance was performed without any issues. Have been using Robert's for many years and will continue to do so. May only complaint is the price for the Works Package went up $10.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Sons new Mustang ....Had to go to Roberts , its in our blood

By Barry Green on 8/18/2019 at 4:22 PM. Helped by Chris Pfeiffer , Anna Henschen.

Super service and not overwhelming . Chris Pfeiffer was the sales person we dealt with and he was great. No games .....just facts . Anna Henschen in customer service was great about keeping in touch with us and getting appointments made ,,,,,,Overall a superior place to do business, I have family members and friends that would not go anywhere else.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Overall Experience
1   Price
4   Quality of Work

Replacing tire

By Vick on 8/15/2019 at 11:56 AM. Helped by Teresa.

I was told on a Thursday afternoon while picking up my ford fusion the I needed a new tire. We made the appt for that next Monday @ 8:00. I was going to wait since it wouldn’t take long. I ended up leaving it at 8:00. I called around noon and the service man told they didn’t have the tire and that it would be at the shop around 3. Sometime around 4-4:30 they told my husband they might not get it replaced that day. Then they called to till my the tire had been delivered and be there at 5 minutes till 6. I’m just not sure why there was not a tire when they told me there was. This was not at all how I wanted to spend my day off work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Roberts Ford!

By ashleywheeler1985 on 7/31/2019 at 5:33 AM. Helped by Mike.

Great customer service in all departments! From sales to service dept. Will never go to another dealership! Roberts always takes great care of me and my family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Larry P.55 on 8/8/2019 at 5:41 PM. Helped by Tomas and others.

I just recently took my new vehicle in for service and was very pleased with the customer service that I received. Very friendly and helpful staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful buying experience

By Fiona on 8/1/2019 at 2:10 PM. Helped by Alan Van Booven, Tony Schomburg, Kelsey Murphy.

Alan was extremely knowledgeable, incredibly helpful, attentive, friendly and great sense of humor. He listened to what I needed and guided me to a car, that I absolutely love, that fits my needs perfectly. He took the time to explain everything and answer all my questions. Kelsey, the sales manager, explained all the pricing options and worked easily with me and my budget to make the deal happen.Tony, the business manager, thoroughly explained all of my options for the extended service contract, very knowledgeable, patient and there was zero pressure to purchase the additional coverage. Everyone involved was professional, very friendly, helpful and made the whole buying experience a pleasure. I wouldn't hesitate to recommend Alan and the entire dealership to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional and easy

By Cyndee on 7/24/2019 at 6:11 PM. Helped by Chris.

Chris was very professional and no hassle. The entire dealership was courteous and very welcoming. It was worth the 5 hour drive to get here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome deals

By Ford Fan on 7/26/2019 at 4:15 AM. Helped by Michael Jacober.

Great staff, great deals. We have bought multiple cars and will continue to do so. The service/parts departments are knowledgeable and friendly and quick to get you what you need. Five stars across the board.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By laybug on 7/25/2019 at 6:20 AM. Helped by Michael Jacober.

Hae been dealing with Roberts Motors for many,many years. Have always been treated fairly. Employees are always friendly and very helpful. Would recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Road Hazard

By garyj on 7/24/2019 at 9:40 PM. Helped by Teresa.

Came in with a tire that kept losing air every 3 or 4 days. Service dept. got us right in. They found a small nail in the tire and we were on our way in a little over an hour. Everyone was professional and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super helpful

By DHENS70 on 7/23/2019 at 9:34 PM. Helped by Tomas Lira III.

Thankful for Tomas and the rest of the staff at Roberts for helping me purchase my first vehicle. They were available anytime I needed them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wife felt comfortable

By Ddarrow on 7/21/2019 at 2:00 PM. Helped by Service team.

I wasn't able to take our explorer in for service, so my wife took it in and was very pleased with the service and excellent attention she was given and explaing what they did to her car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchasing New Car

By gtx27fan on 7/20/2019 at 3:49 PM. Helped by Marcus Watson.

Salesman was very honest with my wife and me. was very helpful in finding the Ford Escape that we wanted with certain options. Helped us to get our i phones working with the car. Salesman Marcus Watson was very thoughtful and a joy to have as our salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By Rob09861782 on 7/18/2019 at 3:14 PM. Helped by Marcus.

Marcus, our salesperson was very knowledgeable and no pressure. Appreciated their selection and got a great deal. Allowed us enough time to make a decision. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Fkatts3 on 7/4/2019 at 3:58 AM. Helped by Anna.

Fast quick service always answers any questions I have and concerns. Would totally recommend this dealer ship to all my family and friends. When you make an appointment for an oil change you can drive right in and with in 25 min your oil is changed and your ready to leave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got the job done

By Carol d on 7/11/2019 at 12:25 PM. Helped by Shannon.

They are always friendly and they get my work done while I wait. The review tells them if the job has been done right and they will call to get it right. I really like working with Shannon, he does a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great selection and staff, no pressure

By JoeWhite75 on 7/10/2019 at 6:11 PM. Helped by Marcus Watson.

My new Escape is the second vehicle I've bought from Roberts Motors. The salesman was very knowledgeable and enthusiastic, but didn't apply a ton of pressure to buy. Got a good price and a good deal after viewing many options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The impossible possible

By ArnelChris on 7/1/2019 at 1:58 PM. Helped by Alan Van Booven, Tony Skalnican.

Tony Skalnican and Alan Van Booven not only showed me cars within my budget, but also worked magic to assure I got the car I fell in love with. Alan made me feel like I was talking and dealing with a family meme er. He was welcoming, and charming, but not in the “sleazy car salesmen” kind of way. I felt like I was getting the best deal possible. Tony was able to get the financing within my budget and even got the warranties extended out to cover the amount of driving I do. I would recommend these guys to anyone, and as a matter of fact, my daughter is also preparing to buy a car from Alan and Tony later today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great as usual

By Sharon on 6/27/2019 at 4:03 PM. Helped by Teresa. Not sure on tech.

Teresa helped me sync my new phone to blue tooth and downloaded phone book and oil change, etc went well. Changed air filters and The Works

I would recommend this dealer.