Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
3.9  
Overall Experience
3.7  
Price
3.9  
Quality of Work
3.8  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They added thousands of dollars on my buy via useless charge

By Cheated $$$% on 8/22/2018 at 9:45 PM.

I have called and written reviews many times. At first they claimed to have no record of my purchase there. I spoke with the manager recently and he said they would cancel the extra charges. I have not heard back from them in over a week.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new Camry!!😃

By Lillian on 6/5/2018 at 9:04 PM. Helped by Mike Arink.

This was my first new car purchase and Roberts Toyota made it easy. I was very happy with the deal and think that Mike Arink did a great job showing me everything on the car! Thanks guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people

By D Baker on 5/25/2018 at 5:56 PM.

I have to say the crew at Roberts is amazing. Not only did I get the best price from them but everything was exceptionally quick and easy. They appreciate your business and they appreciate you! I will continue to buy my Toyota’s from here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

9.9 out of 10

By JacksonD on 5/25/2018 at 5:06 PM. Helped by Richard Oliver.

I HATE buying cars so I couldn't give them a 10 out of 10, but that's not their fault. This was actually a good experience. It was low pressure from start to finish. Richard was excellent and very knowledgeable. Great selection too. I never thought a dealer in Columbia Tennessee would have so many new Toyota's to choose from. All in all, I would recommend a visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Molly on 5/21/2018 at 5:43 PM.

I highly recommend this dealership! They are very friendly and down to earth. It has the small town feel unlike big high pressure dealerships in the metro area!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded my expectations

By Predsfan9 on 5/21/2018 at 5:22 PM.

I love a good deal! My wife and I have been shopping for a Tacoma for nearly 3 months. We have checked most, if not all of the Toyota dealers in and around Nashville. Let me save you some time, Roberts is the place to go! They exceeded my expectations and saved $1,100 over the next closest quote. Chris did a fantastic job showing us all of the features. Way to go guys, we will be back!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Experience

By Buck B on 3/26/2018 at 2:42 PM. Helped by Jeff Woods, Stephen Wayne, Anthony.

My 24 year old daughter went to look at a used Toyota here. She dealt with 2 salesman. Jeff Woods and Stephen Wayne. They quoted her a price of $16,299.00 on the car. Her payment would be $409 a month for 5 years. She told the man that couldn't be right and he said it was a 3% to 5% interest rate. She called me and we figured it to be a 17.5% interest rate! She has a credit score of 780. They saw a young single woman coming and tried to pull one over on her. I called the next day and asked to talk to the owner. I had to explain to the operator what this was about and I was told the owner doesn't talk to customers. She told me to hold and she would get either Jeff or Stephen on the phone. They never picked up. I asked to talk to their boss and a man named Anthony answered saying he was the sales manager. I told him what happened and that we were trying to do business locally and this was what happened. He stated that he wasn't at work that night but he would find out what had happened and call me back. He never called back of course. Two days later we drove into Franklin Tn. and bought a car with none of these issues. Of course I do not recommend this dealership.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
1   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Something Has Changed - Not Worth the Drive

By Nashville Guy on 3/15/2018 at 2:18 PM.

Have been a customer of Roberts for years - long before the nearby Williamson County growth. Roberts used to be a very easy, no hassle dealership. Pricing was straight forward and no hassle. Wow - what a difference a few years makes. The dealership now carries more vehicles than I have ever seen them carry which a good thing, but they seem to have lost the personal service and family atmosphere that was always a hallmark of their dealership. Pricing is all over the map and they seem to be playing games with pricing which is why I avoided the big city dealerships to begin with. I have no doubt that they are selling more cars, but the special sauce that used to make them special is now missing. They don't seem to know me anymore and evidently don't seem to care. Honestly felt more welcomed at some of the larger dealerships than I did at Roberts. Even tried their text and email features in a last attempt with no response from them. I used to just go to Roberts exclusively - didn't have to think about it. After the last several interactions with them in store, on the phone, and trying by internet - I have started looking at other dealerships. If your local, then probably not a big deal, but they have become a dealership no longer worth the drive for me. Just wanted a good price with low hassle - shouldn't be this difficult.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Mr. Howell on 2/28/2018 at 10:49 PM.

When I came in they made me feel important. Listened to all of my needs and helped pick the right car for me and my budget. It seemed like i was in and out in 30 minutes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME SAUCE

By RAY FINKLE on 2/28/2018 at 10:48 PM.

BY FAR THE GREATEST DEALERSHIP THIS SIDE OF THE MISSISSIPPI! i WILL SEND EVERYONE I KNOW TO BUY A NEW TOYOTA HERE. THEY ARE GULTY AS CHARGED WHEN IT COMES TO GREAT DEALS!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cheapest around

By Mary H on 2/28/2018 at 10:15 PM.

My husband and I have been shopping for 4Runners for months (feels like years). Roberts Toyota is a hidden gem. They made it fast and easy... and beat the deal we had by over $800 ("on the road"). They are worth giving a shot to if you're in the market, especially if you don't like paying close to a thousand dollars in dealer fees!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Warranty repair

By Dogcar on 2/11/2018 at 6:43 PM.

Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. Took it back got a run around. Had to take it to Car repair shop. They said that the “experts” did not reconnect all the cables correctly. Went back to Roberts and demanded they fix the the problem or report to corporate.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Lousy service department

By sailorsong on 12/20/2017 at 8:32 PM. Helped by Every employee in the service department..

Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 with nothing fixed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to do Business!

By Jason Harvey on 11/29/2017 at 5:01 PM.

Best place I've ever worked with! They made everything easy and they were very respectful. I got the car I wanted and I was really happy with the Payment. Thanks Roberts you have earned a Customer for life. I love my new 4Runner!

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
4   Friendliness
4   Overall Experience
2   Price
3   Quality of Work

Good folks, but watch for service up-sells

By toyotalover on 11/27/2017 at 6:23 PM. Helped by Dustin, Troy.

Just needed routine service. Have always had our Toyota vehicles Toyota-serviced. Never had so many expensive repair needs "discovered" during those services as here. If you're going to use them, come in determined only to purchase what you planned beforehand. Update: car began acting funny after previous visit. Troy, the service manager, took care of me and treated me like a VIP. I still wish I hadn't been talked into the other stuff last time, but I do appreciate his working to make it right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly Service

By Kentucky Gal on 10/7/2017 at 9:23 PM. Helped by Can't remember name but the Finance guy was very friendly..

Drove 1.5 hours to dealership because they had a large variety of Toyota Highlander's. Chris Johnson was our salesman. He was very friendly, funny and laid back. Never felt pressured to buy. Very assistive in helping decide which type of Highlander worked best for us but never pressured us. He even recommended a great place it eat!

I would recommend this dealer.

Overall Rating

2.5  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price

Don't waste your time here

By Yota4life on 6/7/2017 at 11:04 PM.

The truck I bought here was nice but I was brought here with promises of beating the other dealers price. Take your business elsewhere and get more truck for your money. They beat the other dealer by $50 on total price. That wasn't worth the gas it took to drive there. Come to find out that $50 savings was with a truck that had $400+ less options. So I did not save $50 I paid $350+ more. Don't waste your time. Take your business to Toyota of Murfreesboro. You'll get a better deal and a much better experience. All though this is a bad review I was very pleased with my salesman

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from start to finish

By DoUrHomework on 5/4/2017 at 6:59 PM. Helped by Mike. John.

I purchase a 2010 Chrysler 300 Touring from these guys May 1, 2017. It was a very good experience. Having visited another out-of-town dealership for same make/model/year vehicle, this was a welcomed contrast in reality. The other used car dealership experience was the stereotypical used car slime ball stuff you read about. Not this place. My salesperson Mike, and the used autos manager John, were polite, knowledgeable, and very helpful and honest. They knew they were not going to make a lot of money on the transaction, yet I still felt they devoted the attention proper service requires. Even when my test drive went longer than initially intended, John took it all in. Even when discussing my 25 year old trade-in, these guys were honest, even saying that they actually pay me money to take it back home since they will lose money dealing with it. That was funny. I received a great rate on financing, and completed all paperwork quickly. Highly recommend this group. Kevin

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rotten Service

By ahebbdch on 12/31/2016 at 12:43 AM. Helped by Service Manager.

These people are rotten to the core. They make Demons look like they have good character compared to them. Even a $35 oil change turns into a $3500 repair. My Dad is elderly and took my sisters Camry in for an oil change and they kept finding more and more wrong with the car. They would talk for 30 minutes until they could badger him into agreeing to do one repair and before we could watch a football game they would call again to inform him they found another needed repair. My Dad is elderly and they treated him like a sucker. He believes in kindness and goodness in people and they took full advantage of his good opinion of people. He does not have the kind of income to deal with this level of theft and evil and they could care less. How much can we get out of this guy is all that mattered to them. These are horrible horrible despicable rotten no good demons. They ripped off my father but I hope this review warns people away from repeating my familys mistakes.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great No Hassle Buying Experience - Highly Recommend Them

By Music City on 8/10/2016 at 3:23 AM. Helped by Various.

My family has been buying cars from Roberts Toyota since they were in Lewisburg, TN many years ago. My grandfather told me that he always trusted them and felt he was getting a good deal on his vehicles. Many years later I have found myself buying my Toyota vehicles there as well. I have personally purchased two new Tundras and a new Sienna from them since 2012 and all purchases have been painless and actually enjoyable. I live in Nashville and drive an hour to buy my Toyota's there - absolutely no comparison with the Nashville dealers. The Roberts family runs a great family owned dealership and I recommend anyone shopping for a new Toyota to check them out.

I would recommend this dealer.