Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By rmdj981 on 10/14/2017 at 11:08 AM.

Best service I've seen in a long time, made me feel at home, friendly, and very professional. Service all top notch. Thank You Much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE EXPERIENCE

By Bill on 8/12/2017 at 8:30 PM.

WENT IN FOR OIL CHANGE AND TIRE ROTATION AND INSDTALLATION OF BACK ORDERED PARTS. EXCELLENT SERVICE. HAD ME IN AND OUT IN QUICK TIME.EXCELLENT STAFF AND VERY NICE PEOPLE WHO WORK THERE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Appreciation

By jfe1951 on 6/2/2017 at 4:32 PM.

I recently (5/25/17) purchased a pre-owned 2014 Fusion se. Jim Suydam and Jules Dixon went out of their way to accommodate me, and make this car happen for me. Jim called around to find me the best finance rate he could. He and Jules worked with me and explained everything in detail. It was a very pleasant experience. I got the right car, at the right price, and it was well maintained. That was verified via car fax they had on this vehicle. I was also provided a fair trade allowance on my Focus. The service department was originally what brought me to Robin Ford years ago. The folks at the desk are great. Always helpful, informative and pleasant. Every experience at this dealership has been the best I could hope for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership and service center

By Mountain man on 4/2/2017 at 11:32 PM.

Robert W did a fantastic job with servicing my vehicle. Answered all my question took care of my vehicle.. Thank you Robin Ford, never change!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership has amazing sales and service departments.

By Fordbyer1 on 2/25/2017 at 4:33 PM.

Being a customer for many years, we have found that there service department is very knowledgeable and get your vehicle repaired within a reasonable time and done right. We have tried other Ford dealers for service and have returned to Robin Ford. The service department has the best advisors and mechanics in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are always courteous. I can't say anything negative.

By fusion16 on 2/15/2017 at 7:16 PM.

I always have a good experience when I go to Robin Ford for service. I highly recommend them. I feel very confident when I leave my car there for service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Convenient

By Sharice Simmons on 2/8/2017 at 5:07 PM.

The customer service was very helpful and the free shuttle service made it easy for me to get my car service and go to work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best great service department and sales department .

By mgood38 on 1/27/2017 at 11:28 PM.

Sean Cantwell the service manager is the best he will help you in anyway he can he is a great person to talk to and he understands your problems . The service writers are also out standing along with Sean . The mechanics are great they do out standing repairs you will never be unsatisfied . Jim Suydam is a fair and very good sales manager he does the best to help you get into the car you want he is also an outstaning person to work with when it come to buying a car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Experience

By Lynn2017 on 11/14/2016 at 7:43 PM.

I recently purchased a new Escape from Robin Ford. As it is the fourth car we have purchased from them, we knew we wouldn't be disappointed. The salesman, Jamar Anderson, was extremely helpful. After test driving the Escape with all the bells and whistles , I realized that might be too much for me. Within a couple of days he found another car with just the right options and then the general manager, Jim Suydam made my husband very happy with the financing! I brought the car home the next day! The service department has always been wonderful with taking care of any issues with all the cars, even helping me when I have screwed up my phone for sync! Everyone always seems to go out of their way for you- to finding the perfect car with a comfortable price and great service!!I can't imagine purchasing a car from any other dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Many visits to Robin Ford for service.

By thefish47 on 11/14/2016 at 7:34 PM.

Since purchasing my 2013 Ford F-150, I have been taking it to Robin Ford for service. I have had oil changes and one recall done at Robin. I also had the rear window of the truck replace at no charge do to a broken circuit in the rear window defroster. The recall was to replace a defect master brake cylinder. All of the services were performed with no problems and they were done in a timely matter. Sean Cantwell (service manager) was very efficient and courteous when handling these problem. I have no problem recommending this dealership to any of my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!!

By Doctor on 11/2/2016 at 2:24 PM.

They successfully diagnosed and repaired a problem that 3 other mechanics had failed to solve. They persisted and kept me informed of progress along the way. I commend them for their excellent customer service and mechanical acumen!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Stepnrain on 9/17/2016 at 1:02 PM.

I just bought a Ford Escape from robin ford I had been to 4. Dealers in 2 days and I have to say from the moment I walked in robin ford I knew I would buy there. Everyone was welcoming. No one was high pressure or salesman like. I had a friendly feeling instead of a attack of the vultures feeling. Both Jules my sales rep and Jim the manager worked with me through a visit and many phone calls to put me in a car that had everything I wanted with a price I could live with. They were way beyond helpful and I felt like I was doing business with a friend. Eric was so kind as to help too. Everyone greeted me. Your staff is amazing there. Jules and Jim should be commended. I will praise you to everyone I know.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Overall Experience
4   Price
4   Quality of Work

NEEDED A NEWER CAR

By kat326 on 9/12/2016 at 11:54 AM. Helped by Jamar A..

Jamar A. is a great sales person. We needed a newer used car at a reasonable price. He found one and helped us fit it into our budget.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Greatest staff ever

By Timp28 on 8/11/2016 at 11:15 AM.

The service team at Robin Ford are simply the best, I've worked with Steve L and Sean C for years now, they really care that you are satisfied and happy when you leave their shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

on time and work well don

By pizza on 8/6/2016 at 12:26 PM.

they took my car on time and did a great job, service department was clean and employees were nice to deal with, I will bring all my cars back there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service preformed

By Pat on 7/13/2016 at 7:55 PM.

My air condition was not working in my car, I took it back to my dealer to repair There was a part on it broken they had to order it but they got it in a reasonable amount of time. I depend on the dealer every time I need anything done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new 2016 Escape

By KenP on 5/30/2016 at 12:13 AM.

I recently purchased a 2016 Ford Escape from Eric Kane. I would recommend dealing with him because he was so knowledgeable about the various models and helped me to pick out the perfect car for my needs. Mickey Sullivan really helped with the financing crunching the numbers to get me the car I wanted at a price I could afford within my budget. Also Jim Suydam helped me when my wife passed to sell her car. I have used this dealership for buying new and used cars since 1980. Overall the service and sales team are the best around they are a dealership that you can't go wrong dealing with.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on left front wheel

By petz,davidiv on 5/18/2016 at 8:36 PM.

All of my dealings with Robin Ford have been very satisfying. Everyone is knowledg- able and professional and plesant. Would purchase another vehicle and recommend Robin Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great dealership!

By kellywellystitz on 5/22/2016 at 12:33 PM.

My experience with Robin Ford was the best experience of car buying I have ever had. My salesman Rich Small was fantastic to say the least. He listened to all of my needs and made me feel very comfortable. I left feeling happy with my decision. He was not a typical salesman, you could tell he could actually care about my needs. He was not pushy and did not force the sale. What a great guy he is!!! Mickey was great also, so nice and answered all of my questions. Explained everything very well. I will never go to another dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership around

By Fordbyer1 on 5/20/2016 at 3:42 PM.

We have been dealing with Robin for for over 15 years. The sales department is very helpful in getting you the vehicle you want a a price you can afford. Service is a priority for any vehicle and this is the best that we have found in our area. We have gone to other dealers and their service departments do not compare to Robin Ford. Sales people are helpful and let you decide when you are purchasing a car, no pressure. This is why we always go to Robin Ford.

I would recommend this dealer.