Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service was handled great and free shuttke makes life easy

By FrankR on 11/14/2017 at 4:31 PM. Helped by Craig scott.

I am very pleased witj the customer service and the service center at Rochester Jeep I reccomend the service and body shop to any current FCA jeep RAM owner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They go out of their way for you.

By Jeffrey1956 on 11/1/2017 at 12:27 PM. Helped by Vince Kozar.

Vince kept the price where I wanted it and had an awesome car color & features my wife loved. We came in just for pricing since our lease was not due for another 3 months and Vince took care of that as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ceb2737 on 10/31/2017 at 3:41 PM. Helped by Joe Tottingham.

Had a great experience working with the sales department on the purchase of my 2018 Jeep Compass. I would definitely recommend them to friends and family.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

45 days to get my car back

By Armando1234 on 10/26/2017 at 1:35 PM. Helped by Hue.

I had a small accident and instead of choosing o good repair shop I send it to the dealer I leased it to avoid issues latter on( Rochester Hills Chrysler Jeep). The car needed a new radiator, new front bumper, hood, front windshield, and new airbags! They charged the insurance $20000 almost the total value of the car, refused to give me a loaner car, and kept my car for 45 days. Not happy at all!!!!!!!!!!!! Be ware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and courteous service.

By XJ GUY on 10/24/2017 at 4:07 PM. Helped by Bill Tarket.

The team at Rochester Hills Chrysler Jeep are efficient and competent. I had some new tires and other maintenance work done on my Jeep and it is like new.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Challenger RT.

By zman on 10/19/2017 at 4:25 PM. Helped by Cody Garner, Jordon (forgot his last name.).

Saw an AD for various Challengers and was looking for a Stick shift. None were available in 2017 models in the 3 dealers I looked at. I drove an Automatoc at a loc dealer and liked it very much. The sales rep was pushy and high pressure so I left. I received an e-mail from Jordon at your place witch was an excellent summary of ALL the Challengers u had in stock. I followed up with several phone calls and set a day to meet. I arrived last Friday, met Jordon who was great and he introduced me to Cody. We talked quite a bit, told him what my budget was and showed him my car to trade in. He in turn took the car to your people who "loved my car". Cody then worked up prices including ALL available discounts. Their were 2 cars I was interested in, same car 2 different colors. I told him the pricing looked good but I would bring my wife in the following Monday. I was about 90 percent sure of everything. We arrived. This Monday, chose the color, and test drove the car. I asked to check to see if a further discount could be had for my car. Cody checked with personnelwho agreed on a further reduction and we closed the sale. This one of the BEST experiences I have ever had buying a car. Cody did an excellent job with follow-up, answering questions snd providing answers to my questions. Jordon and the rest of your people should be complemented.. Looking forward to further dealings if the opportunity arrives. Art Z.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was awesome quick and courteous

By Morning star 7 on 10/19/2017 at 4:38 PM. Helped by Ryan Hosko.

Because my cell person was informative details about the questions and concerns that I have and gave me ready responses in a short processing time

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Worked with new salesman who made proceeding comfortable.

By Terry24 on 10/14/2017 at 11:34 PM. Helped by Vince kuzak.

Very good experience, efficient and got job done salesman presented options we looked at vehicles went on test ride and he answered all our questions. Be back on next vehicle in a couple months

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience,great Dealerships

By Dyno1 on 10/13/2017 at 8:44 PM.

I buy all my vehicles there and use their service department and body and paint shop for all my needs. No disappointments ever! I have purchased over 25 personal vehicles st RHC.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great workmanship, and service.

By Sebring Owner 1234 on 10/7/2017 at 8:12 PM. Helped by Steve Rankel.

Very pleased with workmanship, and especially Steve Rankel. Very professional and got the job correctly done.Very impressed by Steve Rankel.You are lucky to have him working with the public.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

HORRIBLE!!!

By jbadella on 9/25/2017 at 10:02 PM. Helped by Mike.

Mike in sales is completely unprofessional when it comes to business! When you state the specific car you want, I'm not trying to hear "well you should get this car, or go towards a base model" ok... that is NOT what I want and I am willing to pay whatever the lease is for a vehicle that I WANT not what you "think" is best. This salesman needs to do his research as well, stating the 2017 Durango no longer comes in RT models and that they have been replaced with GTs lol um ok buddy, I'm not a salesman but know more than you do. Mike is sketchy, also stated he didn't need me there to sign any paperwork because he can "forge" my signature as is... wow talk about no privacy and being able to take someone's identity. Isn't this like the 4th dealership he has been at?! This must be a sign of his workmanship... I highly suggest you do not come an hour before they close during the weekend time. Mike stated he was going to be right with me but instead made me wait over an hour in the lobby, only to find out the manager had to call him and he "completely forgot" about me. Nice. Never again will I recommend this salesman nor refer him to anyone I know. He will not last long in this business with the way he treats potential customers. Keep up the "professional" work!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By JeepJeep on 9/8/2017 at 5:45 PM.

I picked up my used car and the process was fast and simple and the people at the dealership were professional and personable. Great experience all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful Instant Oil Change Experience

By Tl on 9/8/2017 at 5:38 PM.

Good service, its hard for me to do this outside of work back in my city because of time constraints. This dealership is close to my job. which is out of town.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace accident totaled vehicle

By Johnny on 9/1/2017 at 5:25 PM. Helped by Kathy Ashton.

My leased vehicle was totaled in an accident. Kathy Ashton handled the entire transaction for me. Found exactly what I wanted at a great price, with quick delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle recall repairs

By Peej on 8/25/2017 at 5:18 PM. Helped by Matt Duggan.

Very impressed with the service provided, both the speed of getting the vehicle booked into the shop and the quality of work performed. Matt did a great job getting the vehicle booked in so quickly and the technician did a great job on the repairs - Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Dodge Journey

By Frank76 on 8/5/2017 at 2:31 AM. Helped by David Kirchhoff.

David Kirchhoff is a great sale person. He took the time to show me several cars and options without any pressure. The 2017 Dodge Journey is a good vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kim was very friendly and easy to work with

By Flyshoot1 on 8/4/2017 at 7:50 PM. Helped by Kim Marshall.

The online person, Tommy Golonka was a gem. He made my appointment with Kim and when I got there he actually came over and introduced himself. Great personality!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Planning is good

By Yzhou on 8/1/2017 at 9:11 PM. Helped by Ricky Clark.

We knew what kind vehicle we wanted before we walked in the dealer. The purchase went quickly. Ricky was nice. He had paper work prepared when I picked up Compass

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great dealership!!

By Huffbj on 7/31/2017 at 1:28 AM. Helped by Keith.

We had a wonderful experience with this dealership!! Would consider buying from them again if they have a good deal!! Keith was great to work with !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Cccc4 on 7/30/2017 at 4:20 PM. Helped by Darren.

Very happy with my experience. Darren was excellent, I will definitely go back. I felt very comfortable there, they were honest extremely helpful. Love my jeep thank you

I would recommend this dealer.