Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.1  
Price
4.4  
Quality of Work
4.5  
Service
4.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience

HORRIBLE!!!

By jbadella on 9/25/2017 at 10:02 PM. Helped by Mike.

Mike in sales is completely unprofessional when it comes to business! When you state the specific car you want, I'm not trying to hear "well you should get this car, or go towards a base model" ok... that is NOT what I want and I am willing to pay whatever the lease is for a vehicle that I WANT not what you "think" is best. This salesman needs to do his research as well, stating the 2017 Durango no longer comes in RT models and that they have been replaced with GTs lol um ok buddy, I'm not a salesman but know more than you do. Mike is sketchy, also stated he didn't need me there to sign any paperwork because he can "forge" my signature as is... wow talk about no privacy and being able to take someone's identity. Isn't this like the 4th dealership he has been at?! This must be a sign of his workmanship... I highly suggest you do not come an hour before they close during the weekend time. Mike stated he was going to be right with me but instead made me wait over an hour in the lobby, only to find out the manager had to call him and he "completely forgot" about me. Nice. Never again will I recommend this salesman nor refer him to anyone I know. He will not last long in this business with the way he treats potential customers. Keep up the "professional" work!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By JeepJeep on 9/8/2017 at 5:45 PM.

I picked up my used car and the process was fast and simple and the people at the dealership were professional and personable. Great experience all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful Instant Oil Change Experience

By Tl on 9/8/2017 at 5:38 PM.

Good service, its hard for me to do this outside of work back in my city because of time constraints. This dealership is close to my job. which is out of town.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace accident totaled vehicle

By Johnny on 9/1/2017 at 5:25 PM. Helped by Kathy Ashton.

My leased vehicle was totaled in an accident. Kathy Ashton handled the entire transaction for me. Found exactly what I wanted at a great price, with quick delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle recall repairs

By Peej on 8/25/2017 at 5:18 PM. Helped by Matt Duggan.

Very impressed with the service provided, both the speed of getting the vehicle booked into the shop and the quality of work performed. Matt did a great job getting the vehicle booked in so quickly and the technician did a great job on the repairs - Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Dodge Journey

By Frank76 on 8/5/2017 at 2:31 AM. Helped by David Kirchhoff.

David Kirchhoff is a great sale person. He took the time to show me several cars and options without any pressure. The 2017 Dodge Journey is a good vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kim was very friendly and easy to work with

By Flyshoot1 on 8/4/2017 at 7:50 PM. Helped by Kim Marshall.

The online person, Tommy Golonka was a gem. He made my appointment with Kim and when I got there he actually came over and introduced himself. Great personality!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Planning is good

By Yzhou on 8/1/2017 at 9:11 PM. Helped by Ricky Clark.

We knew what kind vehicle we wanted before we walked in the dealer. The purchase went quickly. Ricky was nice. He had paper work prepared when I picked up Compass

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great dealership!!

By Huffbj on 7/31/2017 at 1:28 AM. Helped by Keith.

We had a wonderful experience with this dealership!! Would consider buying from them again if they have a good deal!! Keith was great to work with !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Cccc4 on 7/30/2017 at 4:20 PM. Helped by Darren.

Very happy with my experience. Darren was excellent, I will definitely go back. I felt very comfortable there, they were honest extremely helpful. Love my jeep thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth service

By Szuman on 7/18/2017 at 3:14 PM. Helped by Chris Scott.

As a serial lessor, I rarely have a need for service other than normal maintenance. Recently there have been recalls; one each on my 2015 Grand Cherokee and one on our 2013 Journey. Each was handled flawlessly by Chris Scott in the Service Department. The entire team is pleasant and easy to deal with.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer Work

By Nlr513 on 7/14/2017 at 1:28 PM. Helped by Matt D.

Went in to get warranty work done and they found other things that needed repair that were under warranty. Work was done over several days because parts had to be ordered.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast,efficient yet personalized service for new purchase

By Cdargin on 7/14/2017 at 12:42 PM. Helped by Ricky Clark.

Purchased first Ram 1500 from Rochester Hills. Ricky Clark is a great example of what the new car sales industry should be. Got me exactly what I wanted and understood my vehicle needs. Not to mention he is hilarious. Will definitely purchase here again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By Sevan on 7/14/2017 at 1:20 AM. Helped by Mike Akrawi.

Great experience from stepping into the dealership, meeting Mike Akrawi (highly recommend Mike), through finance and out the door. Rochester Hills Chryslers has been the most helpful, courteous and respectful leasing experience. We will definitely choose them again when we're ready to lease our next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed My Liberty

By 2002Liberty on 7/1/2017 at 10:07 PM. Helped by Chris Scott.

Rochester Hills Chrysler Jeep Dodge is my dealer of choice. I damaged my Liberty and I thought it would cost a lot more to repair than it did thanks to the diligent diagnostics performed by my tech! The service department here has always done well by me! I highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aaron Carter and Gus Abdal - My Heroes

By Cher Nagey on 6/27/2017 at 11:55 PM. Helped by Aaron Carter and Gus Abdal.

Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Gus’s desk and stopped what he was busily working on to say, “So, today’s the big day! Picking up the Renegade I see. I ‘m so happy it worked it. Are you excited?” with a huge smile on his face. Gus’s manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By Pearl on 6/12/2017 at 9:53 PM. Helped by Bill.

Tried this dealership after another service center was unable to fix my squeaking brakes after changing all four of them. They fixed my problem during a routine oil change with no delays. Service was fast and Bill, the service manager, was helpful and courteous! Will definitely recommend them to my family and will be a returning customer as well.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerry Dawes and Dave Scott are seriously the best!

By Mccaff on 6/5/2017 at 12:01 AM. Helped by Jerry Dawes, Dave Scott.

I took my college senior to see Jerry Dawes to lease a car and he took time to listen to our needs and was so great to have people who worked to get us the best deal without all of the various back and forth negotiating. He introduced us to Dave Scott and he was so easy to work with to complete the process. Now my daughter has a car and is so happy and appreciative of the positive experience that Jerry set for us.. If you want the best sales folks to help you, ask for Jerry Dawes or Dave Scott.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly efficient and courteous service.

By Gtginmi on 6/12/2017 at 9:23 PM. Helped by Patricia Pitts.

Recent body shop work was handled quickly, efficiently, and courteously. The entire process was very easy for me - the professionals just walked me through the process and then executed it perfectly, while keeping me up to date on the progress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Mark on 6/10/2017 at 12:01 AM. Helped by Bill.

Very quick friendly professional service that zipped me thru the service process. They made recommendations in addition were concerned with my time. I will definitely return when I need more service.

I would recommend this dealer.