Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4  
Overall Experience
4.2  
Price
4  
Quality of Work
3.8  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great purchase from Dave Barrett

By bduncan on 8/14/2019 at 5:40 PM. Helped by David Barrett.

We have worked with Dave Barrett for many years and purchased several vehicles. Dave is honest and kind to the max. We are fortunate to work with him on our purchases. We have followed Dave to wherever he works no matter the distance!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Rob F. on 10/3/2018 at 9:50 AM. Helped by Ray, Bill, and Cora.

This was by far the best car buying experience I have ever had and I have purchased many vehicles over the years. An amazing and courteous staff that is truly all about customer service. This will always be my first destination for a automobile purchase. Thank you Ray, Billy, and Cora!

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
4   Friendliness
5   Overall Experience

Kris Nguyen

By Linda on 8/8/2018 at 3:19 PM. Helped by Kris Ngugen.

Kris Nguyen, is a sales person that I highly recommend! He took a lot of time with me and showed me RAV4’s and Prius’s. I test drove quite a few. Because of his knowledge and his helpfulness I was sold on the Toyota Prius! I did not buy a Prius from Rochester Toyota as I found one from a private party, but it was because of Kris’s help that I was sold on getting myself a Prius. Toyota should be proud of a person who represented Toyota’s so well. Thank you so much Kris for all your help and your time. I hope to see you again sometime... Linda Hemerick

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Professional

By Lisa on 6/28/2018 at 3:50 PM. Helped by Stuart/management.

A great experience overall. Just a couple of minor details were overlooked and Stuart was quick to resolve the matters. He was kind and professional.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't go here for parts

By carguy894 on 3/19/2018 at 4:25 PM. Helped by Did not identify himself, didn't even say hello, how can i help you.

Don't come here if you're looking for parts. Unfortunately, the only way to get the part I need is through a dealer. The person who helped me clearly does not want to be there and has no interest in helping a customer find what they need. When overpaying for a part, at least the person I'm dealing with can have a pleasant attitude? Guess not.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Sale, Good Service

By Aaron Ward on 8/3/2017 at 8:09 PM. Helped by Jay D.

I went in and while I did not find the car I wanted, I was impressed with Jay and his lack of pressure. I asked for and received a good price on an car, and even though I left without a purchase, I felt good about the experience. Additionally, I left my license there and Jay mailed it back to me whereas I feel some dealerships would have have me drive back.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Upset at service

By Brandy on 5/6/2017 at 4:11 PM. Helped by Joel.

Writing this as I sit in the dealership waiting to get my 4runner fixed. Brought it in a week ago to figure out a noise. 30 mins later Joel came out, told me the issue and said he needed to order a part and could I come back the following week for it to be fixed. I didn't mind. Made the appointment for the following Saturday. Was informed it would be about a 2-2.5 hour fix. Cleared my Saturday morning, drove 45 miles one way, and arrived on time. Checked in, told the service tech my issue of why I was here and they took my baby back to be fixed. 1.5 hours later I noticed it ready to be taken home. Went to check out, was informed they couldn't replicate the noise and all was good to go home. Asked about the fix and was told he knew nothing about that and would check with his tech. Comes back and was told they didn't replace what I came in to get replaced and they would work hard to get it in and done. Sorry. So now my 2-2.5 hr job is going on to be a 3.5-4 hour job. I cleared my Saturday morning, drove 45 miles one way, waited 1.5 hours to be told oops, we didn't know what we were supposed to do. If they had checked the work order and pulled the special order part they could have figured it out pretty quick why I was here and what needed to be done. Not happy at all and will probably never come back here again

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Worst Car Buying Experience Ever

By jason.pirie.7 on 8/3/2014 at 4:36 AM. Helped by Jeff and Sean - managers of the day.

The company advertised on their website a Toyota Rav4 Limited at a price of 26,374 (see attached screen shot of their website). I called to confirm the price with the sales staff 10AM 8/2/2014. I was informed verbally that the vehiche was availabe and the price as advertised was correct. I gave the sales staff my CC# for a deposit of $100 to be withdrawn and I would arrive in 2hrs to pay the remainder and take ownership of the vehicle. As soon as I arrived (11:45 8/2/2014) it was a bait and switch. The dealership managers (Jeff and Sean - last names not available to me) informed me that 30-45 minutes before my arrival they realized they had mistakenly priced the vehicle. I informed them that this vehcile had been advertised at that price on their website for more than a week. They informed me that they had only become aware of it on 8/1/2014 and it required 24 hrs for them to remove a listing from the website. As of 3PM on 8/2/2014 it is still advertised at 26,374 on their own website. They had not attempted to contact me prior to my arrival and were not able to honor the price they advertised and I had left a deposit on. They would however sell me the car for $28100 - this was there first offer. They informed that since their staff had not run my CC to deduct the $100 the original offer discussed over the phone was not something they had to honor and indeed they had no intention of honoring it. They eventually after a heated convorsation going on more than hour offered to sell me the same vehicle for 27,900. They agreed that they had mis-advertised the vehicle, they agreed that had again made a mistake when selling me the vehicle over the phone, they also agreed that they had made no effort to contact me prior to my arrival at the dealership. During the course of the discussion the manager Sean said the dealership would be better off giving me a check for 1000 then selling the vehcile for that price. I told him that was an option I would be ok with. Other than that exchange the dealership made not mention of compensating me for my travel time to and from the dealership for this bait and switch vehcile.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

As always, my experience purchasing a used vehicle was...

By KevinHetticher on 3/4/2014 at 5:35 PM. Helped by Keith Rowell.

As always, my experience purchasing a used vehicle was the best it could have been. I check here first in hopes of finding a vehicle. Fortunately I've not had to venture elsewhere for years. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I have visited many car dealerships, and by far, I am...

By rigs2 on 9/26/2013 at 4:24 AM. Helped by Ray Bailey.

I have visited many car dealerships, and by far, I am most impressed with Rochester Toyota. I primarily interacted with the salesman, Ray Bailey. He was very professional and knowledgeable. He wasn't pushy or aggressive in any way. Everyone there worked very hard to make the price with in my budget, not what I could afford to pay per month... there's a difference! The entire process was positive, and I would recommend Ray every time!

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience
2   Price

Test drove a used car and noticed the Engine Check Light...

By jackkracker on 1/30/2013 at 11:00 PM. Helped by Sales Manager.

Test drove a used car and noticed the Engine Check Light was on. Since a car cannot pass a State Inspection with the Engine Check light on I had them check it out. The code turned out to be a bad Catalytic Converter (couldn't get a hard copy because they said printouts for anything other than a Toyota's wouldn't print?). They actually expected us to pay for the new $600 Catalyic Converter should we decide to buy the car. It wouldn't pass a State Inspection yet they were willing to sell the car for their retail cost PLUS the cost of replacing the Converter. No...I don't think that would work... As an additional note the price of the car was marked $1000 over the expected Retail cost but had been "reduced" to the retail cost for sale (Not fooling anyone here). Got a phone call later today telling us that someone else bought the car and I didn't have to come back. Interesting... Well, because I have delt with Car Dealerships and their games, I had written down the VIN so I'll be passing this on to the Car Fax People as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our overall experience was excellent. Price was...

By roadtrp on 8/18/2011 at 12:29 AM. Helped by Ron Vasseur, Jeff Stevens.

Our overall experience was excellent. Price was extremely competative and therefore the attentive Staff made all the difference. They clearly had a firm understanding of the current market place, products and more importantly listened to our need and want which made this experience very enjoyable. This was our second experience at Rochester Toyota and would rrecommend this dealer to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After shopping around area Toyota dealers, we decided to...

By Mscan47 on 8/7/2011 at 7:59 PM. Helped by Ron.

After shopping around area Toyota dealers, we decided to go to Rochester Toyota. The experience we had with Ron and Toyota is EXCELLENT!!! Everything went smoothly and we were in and out in a reasonable amount of time. Would deffinately recommand to family and friends. Will be buying and servicing our vechicles there from now on. Thank you Ron and Toyota for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently brought my daughters 2000 Corolla in for...

By Mscan47 on 8/7/2011 at 7:31 PM. Helped by Service department/forgot who.

I recently brought my daughters 2000 Corolla in for repair work,it was stalling and hesitating. We had this problem for a few years, bringing it to our local mechanic and another Toyota service station. I had my doubts that they would find the problem if any with it but they did and now it runs excellent and we don't have to worry about her getting into an accident. Thank You to the best service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ed and I stopped into Rochester Toyota on a Sunday to...

By mouse1121 on 7/30/2011 at 12:59 PM. Helped by Kyle Rugh.

Ed and I stopped into Rochester Toyota on a Sunday to look around. Soon after looking we were introduced to Kyle Rugh. He was very interested in sharing his knowledge of both the vehicle we were looking at along with the one we were trading in. Kyle's style helped Ed and I to buy a 2010 Toyota Tacoma that we are very happy with today. When Ed and I are ready to buy another vehicle we will definitely be contacting Kyle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I don't remember the gentleman's name at the service desk...

By sis901 on 7/15/2011 at 7:18 PM. Helped by Service Department.

I don't remember the gentleman's name at the service desk but he was very cordial and helpful. I am very happy with the service I have received and will continue to buy my vehicles from Rochester Toyota from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle was exceptional in everything from information...

By runwest03 on 7/2/2011 at 10:21 PM. Helped by Kyle Rugh.

Kyle was exceptional in everything from information regarding the vehicle to his willingness to meet my financing needs to buy my new Toyota Corolla. He was friendly, personable, and did everything possible to ensure my buying experience was free of stress and enjoyable. The next time I look into buying a new vehicle I will certainly look for him first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My purchase was one of the most pleasurable experiance...

By irishone03246 on 5/25/2011 at 1:14 PM. Helped by Kyle Rugh.

My purchase was one of the most pleasurable experiance ever! This was my second purchase from Kyle Rugh (once at a prevous dealership) and my second (1st approx 15yrs ago) at this dealership. I pulled into the lot on a whim, just expecting to do a drive thru when I unexpectedly ran into Kyle. The rest is history! Kyle was like and old friend whom I will continue to trust and do biusness with! The staff at Rochester Toyota was also exceptional to me during and so after on my New Toyota purchase! Yes, I will recommend this Kyle, this Dealership and all of it's Staff to whomever and whenever I have the opportunity! A+++++++++++

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I bought at this dealership because of our...

By mattlanchoney on 5/17/2011 at 6:35 PM. Helped by Kyle Rugh.

My wife and I bought at this dealership because of our sales person! To be honest the dealership was like all the rest but working with Kyle really made the experience different. Kyle Rugh was patient, knowlegdeable and just simply a pleasure to work with. Spending 30k for a new car is a lot and dealing with dealerships can be stressful but Kyle really made my wife and I comfortable. I found my "car guy" and will continue buying from him for as long as he stays in the car business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I saved to buy my first truck for when I retired and...

By Don B. on 5/4/2011 at 5:14 PM. Helped by Jeff Stevens and Kyle Rugh.

I saved to buy my first truck for when I retired and decided to buy a Tacoma. Rochester Toyota had just the truck I wanted, but the price was too high. They gave me a price which was unbelievable and even allowed me extra money to buy accessories. The purchase price was way below sticker and all accessories (bed mat, rear step, roof rack, bed divider, and running boards) were given at a reduced price each, thus allowing me to get more than I expected for what I had saved. Sales personnel were unbelievably upfront about everything, once they understood what I wanted. When my wife and I picked up the Tacoma, both owners came to us to thank us for doing business with them and continued to talk with us at length like we were close friends. It was something else!

I would recommend this dealer.