Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable and respectful

By Jones7469 on 8/16/2019 at 2:12 AM.

Mitch was an excellent person to work with. He is very respectful and keeps his word. This was the best experience by far we have had when buying a car. Normally we dread going into a dealership to buy a car. Not anymore. We will always come back to Mitch. On a scale of 1-10 to rate him, we give him a 20! You will never find a better sales person than Mitch. He is bar far the best in Rockford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience purchasing our new Ford Edge ST.

By j&mfordcar on 8/16/2019 at 12:35 AM.

It's hard to purchase a new vehicle. You wonder if this is the right thing to do and if you an afford it. The entire ordeal is stressful. However, all these doubts and frustrations were removed by the our current purchase from Bernie Krowczyk. His humor reduces the stress and his knowledge of the Ford product is unmatched. Gregg Decman was our finance man. He was excellent also. He conducted our deal with respect and courtesy. He explained our process step by step. Even though this is not our first purchase he took the time as we went through every detail and answered every question. Thank you. John and Mary Lynde

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and prices!

By Shane on 8/15/2019 at 5:54 PM.

Bernie is always so friendly and helpful! what's whatever questions I had, he would find the answer. Matthew deering and service is awesome as well as all the service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I’ve ever had buying a new car!

By Nanny on 8/14/2019 at 3:28 AM.

Mitch Edler was fantastic...I felt comfortable with him right from the start. I felt NO pressure and he was very friendly and positive. He did a great job of explaining the “bells and whistles “ ...more than once! He was sooo patient. His knowledge level was superb...he obviously knows these autos. I would highly recommend him to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, fun atmosphere.

By Bearded on 8/13/2019 at 3:14 PM.

Great people, great service and lots of laughing. Even though my credit didn’t work out. I never once felt like I was judge. He tried all options and it just wasn’t the time yet, but you better believe I will be there again. the lad bad attitude of hey I just want to help you and enjoy doing it. Was excellent. I recommend them to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!!!

By maria1# on 8/13/2019 at 4:47 PM.

Professional, honest, no games, clear detailed itemized pricing of the car and all fees associated with the purchase. Mitch Edler is a wonderful salesperson. Todd Berg is a wonderful manager. They made the process quick and easy. Mitch gave a detailed tutorial on the car. He answered all our questions and he made it clear that he would be available to us, in the future, if we had any other issues. In a few simple words... SIMPLY AMAZING. I would highly recommend both Mitch , Todd, and the dealership. F.Y.I. I contacted MANY dealerships in my car buying quest. Out of 9 dealerships I found a total of 2 who were willing to be honest and upfront on the costs. Rock River gave me the best service and price. If you're wondering.... I'm not a personal friend or family member of either person. I'm just a customer looking for the best price and service. Go with Mitch Edler, in sales, you wont be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fastest car buying experience ever!

By Paigeb on 8/13/2019 at 4:40 PM.

This was my second time purchasing a vehicle through Mitch at Anderson Rock River Block and it was so easy and painless. We went into the dealership (with our 2 little ones) and he helped us order our vehicle. He let us know all of what to expect. We were out of the dealership within an hour. As soon as the vehicle arrived, I received a text from Mitch letting me know it had arrived. He had all the paperwork ready as soon as we arrived to pick it up. We had to fill out some other information and we were out the door again within an hour! Mitch has kept in touch making sure that everything is going well and has asked multiple times if we have any questions on our new vehicle. We will continue to purchase our vehicles with Mitch at Anderson Rock River Block.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic, personalized customer service

By F150driver on 8/13/2019 at 3:57 PM.

We have been shopping around for a new Ford F150. We specifically came to the Rock River Block to see Mitch. He was able to get EXACTLY what we didn't know we were looking. We came looking for the bare minimum of trucks. He showed us a stunning show model, more than we thought we were in the market for. Mitch worked his magic and got us into the truck of my husband's dreams. We will be looking to trade in another car in the next year or so and guess who we will be visiting: Yep Mitch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Customer Service!

By R. Lisa Matthews on 7/5/2019 at 2:25 PM.

There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is stuck on heat, the other on AC. However, the car is still hot. The first time this happened, I told the dealership where I bought the car about my Narcolepsy and intolerance for heat which will make me sleepy behind the wheel and can they PLEASE squeeze me in? The best they offered me was an appointment 7+ days away. Fortunately, it fixed itself prior to the appointment date. Fast forward a year or so later, I'm in Rockford, it happens again, told them the same thing and that I can't drive back to the city in a hot car, what did they do? Squeeze me in and they are just as busy!! Go figure. Not to mention, offered me a car (repeatedly) while I wait for repairs, which isn't offered at my dealership. Never again will I purchase a car in the city. It is consistently my experience that you always get the hood version of customer service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great people, communication & hardworking service department

By dcmoza on 6/22/2019 at 2:36 PM. Helped by Brian Haselhorst.

We have been working with Brian Haselhorst and Don Murray for the repairs to our vehicle. Parts have been on backorder for several weeks and they have provided us with a great loaner throughout this process. Great communication!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall experience

By JV on 6/20/2019 at 3:09 PM.

Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides me in decision making. Thank you!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great customer service

By Bgdaddy2 on 6/4/2019 at 5:43 AM.

Melissa went out of her way to make sure I all the info needed to make my decision. She knew I was driving over 2 hours away and made me feel at home with NO PRESSURE if purchasing. She understood this vehicle we were texting and emailing back and forth wasn’t my first choice. But she got me all answers I was looking for. In turn I decided to come and see the vehicle for myself . Glad I did. Thanks Melissa. Great job.!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joseph is AMAZING

By RAY RAY on 5/7/2019 at 8:43 PM.

Had just decided it was time to hand down a car and get a new one. Went into to look, ask questions, and maybe go for a test drive. Ended up buying a new truck! Couldn't believe the salesman Joseph's knowledge, expertise, friendliness, competence and most importantly, attention to detail. Never had to re-ask a question and every question was explained fully. I don't think Joseph ever gave me a one word answer, which frankly I expected. Can't heap enough praise!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Nkhamp1214 on 5/5/2019 at 2:36 PM.

Sale service was very helpful. He take his time to make sure your purchase went well give you the right info and step to make sure your happy. Also he take the to check up on you after your purchase if everything was fine

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Ford to Kia

By Ford ti Kia on 5/4/2019 at 8:01 PM.

Joe Di Riggi and Gregg in finance are the best. The guy who looks over trade in for value, ya not so much! He hit me up for a couple small paint bubbles that were repainted by your shop from defective hood paint. Then said the rear struts were making noise. Wrong again ! I have purchased 9 cars from your dealership now. Mainly because of Joe De Riggi and Gregg. I think the guy who looks over the trade in, should consider that when looking over a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Rjesparza on 5/4/2019 at 8:14 PM.

Joe was wonderful- he went above and beyond to help me and get exactly what I wanted. The whole experience was easy and quick. I will be sure to recommend this dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Huberhub on 5/4/2019 at 9:53 PM.

Great experience. Joseph was wonderful to work with Finance was wonderful. Great friendly environment. Highly recommend this dealership. Service took great care to insure that that vehicle was in tip top shop for us to drive away in, as did Joseph.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Outstanding!

By Ricardo M. on 5/4/2019 at 8:06 PM. Helped by I don’t remember Joseph’s manager name, but he was great too!.

They were very professional, said things clearly and helped me a lot with all details from the first visit until close the process. Didn’t push things.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernie, Doug and Mike at Kia.

By dawn1972 on 5/3/2019 at 11:28 AM.

I just purchased another Kia from here. Bernie, Mike and Doug were very helpful helping me find what I was looking for in my price range. Their customer service is outstanding! If you are looking for a car, I would highly recommend these 3 gentleman, you will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Bernie Krowczyk

By DennyW on 4/20/2019 at 12:03 AM.

My wife and I ONLY see Bernie. He has always done an excellent job in helping us on buying a vehicle. We send him everyone we know that is looking, because he is very helpful, and trys to get us, or who ever we send the best deal he can.

I would recommend this dealer.