Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.6  
Friendliness
3.9  
Overall Experience
3.6  
Price
3.9  
Quality of Work
4  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

2.2  

2   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Disappointed

By Jmlark490 on 9/11/2017 at 3:53 PM. Helped by Service.

I purchased my expedition with them and every time I call for service it's always three weeks out for an app. Even for something as simple as an oil change. When I had to have service there for issue with my wiper motor I had to wait three weeks to get an appointment and when I cam in they said it would be an hr so I can back an 1 1/2 hrs later to find that they hadn't even started it yet. I'd think after waiting three weeks for an appointment at least they could get on it.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait & Switch

By Wendy Coombs on 4/26/2016 at 3:32 AM. Helped by Tony.

I have worked with this dealership to buy two vehicles over the last two years. The first time, two years ago, the mileage on the online description was off by 20,000 miles (and not in right direction). So when I went to look at the car I wasn't interested because of the high miles. I did end up buying a different car, that I have been happy with. That said, the car I ended up purchasing was $8,000 more expensive, but that was my call. The second time, about a year ago, there was a great deal advertised online. I called and they said the vehicle was still available. We got there and the vehicle was mysteriously gone and no one knew what happened. They showed us some other vehicles, and we walked out with a BRAND new vehicle and my head was spinning on how I ended up spending $15,000 more than I intended to. So today, I see a pretty great deal on a vehicle online. I call, the vehicle is still available. I ask them to work up pricing and financing. They come back with a number that was WAY higher than I expected. When I ask why, they tell me the price online is a typo and the actual price is over $4,000 more. I think I need to learn my lesson. Seems like a lot of bait and switch going on and I'm not willing to overspend a third time. BEWARE!!!

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Quality of Work

Awful.

By Fordfam on 3/20/2016 at 3:35 PM. Helped by unknown.

We ended up buying our car at Rowe Ford in Westbrook after a miserable experience at Rockland Ford. Ignore the five star reviews. They are obviously fake. DealerRate should investigate those reviews. Service is just as bad. Scheduled an appointment, brought the car in the night before and it took two days to perform service. Then they tried charging for it, although it was covered under the warranty. Awful, awful, awful. Go anywhere else. Confederate flags in the parts area just added to the miserable experience. Unprofessional employees hanging around outside, smoking, ignoring customers

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

No hassle experience

By Russo2429 on 2/11/2016 at 1:33 PM. Helped by Tony & Jamie.

Very good group to deal with! I was able to look & try out several vehicles without problems or hassles! When I chose the vehicles I wanted ... They made it a quick & easy process!

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EASY GROUP TO WORK WITH!

By Gun on 2/9/2016 at 9:31 PM. Helped by Tony and Joe.

A solid group to purchase a vehicle from. Joe was low pressure and listened to what I was saying. He found me the vehicle I wanted and didn't try and push me into something else. Tony Esposito understood the trade difference is what I wanted to discuss and he respected that. Often, dealerships want to divert back to monthly payments and begin the shell game.... not Tony and Joe. They focused on the end number and worked to get the deal done. Listening to the customer is where it's at!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down Rockland ford is where it's at!

By Lobstamaine on 2/8/2016 at 8:20 PM. Helped by Tony, Tom Joe Keegan and Jamie.

Rockland Ford is hands-down the best dealership I've ever dealt with. I have bought two Ford F3 50s from them. The salesman are all top-notch very nice guys. Not one time did I ever feel pressured into buying a vehicle. Tony Esposito is the man he will play ball and get you the best deal with the best interest-rate. They have always taken very good care of me no matter what's happened. I have lots of friends that I purchased vehicles there they've all had great experiences. I will definitely be buying a third truck from them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rockland Ford Rocks!

By Westbrook Larry on 2/8/2016 at 4:04 PM. Helped by Tony Esposito.

There is a reason they call it the Home of the Rock Bottom Deal! Great prices! They treated me like a family like I was a family member...Coudlnt be more pleased with the deal I got. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales people and great truck selection

By Nate 754 on 2/8/2016 at 4:12 PM. Helped by Tony Esposito.

Awesome selection of new and used vehicles and very knowledgeable sales people. They will work with you on the price and match/beat anyone around. Very nice and not pushy at all. Tony the owner is a great guy and was very helpful. He got me the lowest price of all 4 dealerships that I visited. If you want a ford, go here 100%.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Dannie17021 on 2/8/2016 at 3:53 PM. Helped by Keegan, Tony.

I was very intimidated coming into rockland ford as I was buying my first new car. Dealing with the sales manager and sales person instantly eased my nerves. Everyone was very concerned with meeting my needs and getting me into a vehicle that worked for me and my lifestyle. I would recommend this dealership to any and everyone. Great job!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing!

By Steve brown on 2/8/2016 at 3:41 PM. Helped by Tony Esposuto.

I have purchased my past three vehicles through Rockland Ford and have a great experience everytime. The ability of the staff to male me feel comfortable and at ease when making a significant purchase is amazing. Tony Esposito (the Italian fella) shines bright with the sense of unimpeachable integrity. I would recommend everyone give these guys a shot when making your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Place To Go

By fordgirl316 on 2/8/2016 at 3:40 PM. Helped by Tony, Keegan, Sam, Joe.

It was a privilege to work with the salesman at Rockland Ford. They are all personable, honest, and ultimately easy to talk to and work with. They know what they are doing and they are not going to try and stiff you. They tell you how it is. As for the manager Tony, he is young but extremely professional and extremely knowledgable. He will do his best to work with you and get you what you need, no b*llshit. I will definitely return to Rockland Ford for any car purchases or needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By AcuraLover247 on 2/8/2016 at 3:38 PM. Helped by Tony, Tim and Tom..

My wife and I have purchased two vehicles from Rockland Ford in the past 2 years. Both purchases were by far the best car buying experiences we ever had. The staff from recon up to management were friendly and went out of their way to make sure everything was perfect. I will be sending my friends to buy a care here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to buy a car or truck

By Truckbuyer123 on 2/8/2016 at 3:30 PM. Helped by Tony Esposito.

I found my new truck at rockland ford. They found exactly what I wanted and weren't pushy like the other dealerships I went to. They made the process fast and easy. I would highly Recommend anyone looking for a new or used car go to Rockland Ford.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid!

By Dealerreviewer207 on 2/5/2016 at 8:04 PM. Helped by John, Tony Esposito, Timothy.

Very shady business. After an all day back and forth "gotta check with my manager" rutine, we had finally reached a price. Printed off the purchase agreement, signed by Tony (manager/owner) and I was off to find the best bank. When I had a bank that worked for my situation, I had an appt. At 10 a.m. the next day to sign papers. Tony wanted to raise the price at this point. He said he will have to think on it and let me know in the morning. Thats not acceptable. When I went down to talk in person, Tony had left early for the day. I explained the situation to the finace manager who could do nothing as Tony is the owner. Tony later had the saleman text me and say he "was not interested in selling me the truck" and tried contacting me the next day. Very shady business run by a young punk with an ego much larger than the business's reputation. His employees even asked why I would buy a vehicle here! Avoid at all costs. Will waste your time and try to sneak around. I genuinely feel bad for the salesmen, who all seem decent. John was very helpful and deserves better. Tony is the problem.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful!

By 12Brandon on 12/14/2015 at 11:13 PM. Helped by Joe, Sam.

This dealership has no clue what they are doing. We wer warned that they would make a deal then try to change it and that is exactly what happened. They quoted us a price but when input came time to complete the deal they wanted an extra $40000. Needless to say we did not or will not be buying anything fromm this dealership.

I would not recommend this dealer.

Overall Rating

2.7  

2   Customer Service
4   Friendliness
2   Overall Experience

Too many "yes, buts" with these guys....

By jbailey54 on 11/26/2015 at 1:48 PM. Helped by Joe Castellucci, Tony Esposito.

In one word: Disappointed. I ordered a pickup truck as part of Ford's lease program on Sept.16, 2015 through this, my local, dealership. I put down a deposit. I was told it would be 6-8 weeks. Fine. In early November I went in to check on things and was told my name was "in the system", but they had no knowledge about when the truck might be built. I returned two weeks later and was told it was scheduled to be built Dec. 14th - with delivery two weeks "or so" later (so, we're talking New Year's). Unacceptable. I have a business to run. At this point I began talking with the manager, Tony Esposito. (I probably should've been talking to him sooner.) When I left that day he promised to: *call his district manager to see if things could be expedited. *to do a search in NE for a used truck with my spec's. Further, I contacted the salesman and asked for information about High-top vans, which I was willing to consider. So, I went on line myself - and found almost exactly the truck I wanted, except used, and in New Hampshire. I drove the 180 miles (each way) to look at it and bought it on the spot. I called Rockland Ford and cancelled the order, and was told, to their credit, my deposit would be refunded immediately. Here's my beef: I never got the feeling anyone there was advocating for me or my order. I never got a return phone call about the high-top vans, nor any info about similar used trucks in the region (I found this truck myself on Craigslist), I also never heard if talking to the area manager yielded any results. If this place were a pizza parlor, and, you, like most people, order pepperoni pizza, I believe you'll do well. The people seem well intentioned, if ineffectual. However, if you see on the menu board something a little less frequently ordered, your request might well go on the back-burner and languish. Would I go back? Maybe. If Tony Esposito were still there. Then again, I might give nearby Wiscasset Ford a try.....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never knew getting your first car was so easy

By firstnewcar15 on 10/21/2015 at 1:43 PM. Helped by Sam Tony and Tim.

I had been looking for a new car over the past few weeks, checking crash test ratings, servicing, gas mileage, and dependability, and after my search was over I decided to go with a new Ford Fusion Titanium, I love this car!! The sales team was great and getting my first car from a dealership was a breeze!

I would recommend this dealer.