Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great buying experience

By Audilover Lucy on 8/16/2017 at 1:10 AM.

Alex Max made our Audi shopping experience enjoyable and easy. He was extremely patient, knowledgeable helpful and professional. He spent hours with us to find the right car and taught us where all the hitech controls were He even synced my phone to the Bluetooth and did so much more. I would definitely use Alex again when buying an Audi. Everyone at the dealership were very friendly. The cars are high quality cars at competitive prices

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent service

By Newowner on 8/12/2017 at 2:21 PM.

Alex Max helped us choose the perfect vehicle and made the entire purchasing process easy and enjoyable. We highly recommend him to anyone looking to purchase a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maria Cokinos!!

By Audi guy on 8/11/2017 at 1:21 AM.

Maria helped my mom get a car, and our experience with her was wonderful! She was diligent and really friendly. Maria Cokinos was Great! You should ask for her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Audi woman on 8/11/2017 at 12:21 AM.

Maria Cokinos is the BEST, she's friendly, works diligently and most of all she is genuine! Audi is definitely consumer friendly if that's what you like!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience buying my Audi

By catala1 on 8/8/2017 at 2:31 AM.

My experience buying my car with Alex was great. I thought it was going to be a stressful situation to buy a car but Alex made it an enjoyable experience. He never pressed the situation but offered guidance and knowledge that made everything come together. I never owned an Audi and because of Alex I love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Alex Mack

By Tackettman on 8/5/2017 at 2:29 PM.

Alex was very professional and very cognizant of my time. He explained every thing in detail and I felt comfortable that he was honest and a person of integrty

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience buying our car

By Phyllis Krueger on 8/5/2017 at 1:32 AM.

Usually find purchasing a car a tedious experience. Maria's exceptional knowledge of the Audi Q7 gave us all the information we needed to make our decision to purchase. Maria was wonderful to work with, making sure that had all the information we needed to feel at home with our new car. Her follow-up with us has been excellent - would highly recommend her! She deserves more than 5 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex is the best!

By AmandaC on 8/3/2017 at 6:20 PM.

I have worked with Alex on the past three purchases I have made from the Audi Rockville dealership. Alex is wonderful to work with and I have always felt he has my best interests at the forefront of our negotiations. I will continue to return to Alex and the Rockville Audi team for many years to come!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible Dervice

By Marc18 on 8/3/2017 at 4:27 PM. Helped by Service Department.

I purchaed a pre-owned vehicle less than a month ago. The check engine light came on so I took it to the service department to have them check it only to be told that diagnosing a check engine light is NOT covered under the 30 day/1000 mile warranty. Also stated that I purchased the vehicle "as is" since it was pre-owned. Seemed very disinterested in helping me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Stressful accident but not stressful purchase

By christinamj on 8/3/2017 at 10:53 AM.

I came into Rockville Audi with my husband looking for a new car after my car was totaled in a collision. After driving VWs for years, I knew I wanted to try an Audi. Alex was so patient and showed me many cars and I settled on a 2018 Audi Q3. I absolutely love my car. I also love the fact that even though I came into the dealership stressed out about unexpectedly having to buy a new car, Alex was there to shepherd us into the process with a steady hand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Stars are not enough

By supremenyc1994 on 7/30/2017 at 12:58 PM.

I want give Maria and Brain 10 STARS for their services. They are super friendly and easy to deal with. I bought two cars from them since 2015.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great experience in working with Alex Max

By Zbyszko Tabernacki on 7/20/2017 at 12:48 AM.

I was looking to upgrade from my 2013 A6 and have found a CPO 2014 S5 Convertible with good mileage online. Alex has been extremely helpful through the sales process. Provided useful information about the car during test drive, addressed all issues I identified during the review, and walked me through the sale itself in a very efficient and professional manner. He was also available to address minor follow up issues two days after the sale was completed. Overall a great experience and I am sure I will be buying Audi cars from Alex in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Experience

By Daniel on 7/18/2017 at 1:13 AM.

I'm so happy we decided to go to Rockville Audi to lease our A4. Maria was a pleasure to work with and explained the features of the vehicle in great detail... extremely helpful! I would recommend shopping at Rockville Audi for your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Thrilled with my new Audi A3

By Judy on 7/17/2017 at 1:33 AM.

Thanks to Maria Cokinos, I found the perfect car for me. Maria spent a lot of time with me comparing different models, explaining all of the features and options, and helping me to locate a car that had everything I wanted. She was very thorough and patient and was a pleasure to work with. . I've been driving my new Audi A3 for two weeks now and I love it.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Rockville Audi and Maria

By DanDeyo on 7/6/2017 at 2:48 AM. Helped by Tony Gonzalez.

I once again crossed over the Potomac River to take my business to Rockville Audi, instead of going two miles down the road. I once again purchased a Audi from Maria, who is one of the best car salespersons I have dealt with, but I was disappointed in the time it took to complete the deal. After agreeing upon a price with Maria and completing the paper work with her - we waited an hour to see the finance manager, even though a glance at the finance team showed many of the staff idle. Once the finance manager stepped it in took another 45 minutes to complete the deal. Once done, we waited another 15 minutes for the vehicle to appear - even though it was sent off for a full tank of gas and a cleaning almost two hours earlier. So we ended up with a car we love, a mutually beneficial deal between us and Audi, but we missed an important social event.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2018 Audi A5 Sportback

By baxter263 on 7/1/2017 at 11:42 PM.

After emailing multiple Audi dealers in the greater Washington DC area, Rockville Audi came back with the best price on a factory ordered 2018 Audi A5 Sportback. Once I agreed on terms with the internet sales manager, my account was transferred to Maria Cokinos, who provided outstanding customer service from start to finish. She walked me through the full ordering process, making sure I understood all of my options and selections. She then confirmed my choices multiple times to ensure the car would arrive exactly as desired. Once the car was built and shipped to Rockville Audi, Maria immediately let me know and set up an appointment for delivery that worked best for my schedule. Maria also helped me receive a good value for my trade-in, and made sure the dealership was able to beat the financing terms I had lined up from one of my own banks. The overall buying experience at Rockville Audi was as painless as car buying can be, and Maria delivered exceptional customer service at every step of the process! If you're considering an Audi and you live in the greater DC area, I strongly recommend you start your search with Rockville Audi and speak with Maria. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of A5 Sportback

By TonyR on 6/30/2017 at 10:25 AM.

Alex Max best salesman on the planet. Knows the products very well and does not have an aggressive approach. The dealership has good inventory and will get you in and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maria Cokinos -Five Stars

By Sam M on 6/24/2017 at 3:51 PM.

I have had the opportunity to work with Maria Cokinos twice on the purchase a new Audi. Her professionalism and expertise are exceptional. She listened to what I wanted, and then helped me to better understand product and financing options that best fit my needs. In an auto-sales world with high turnover, I really appreciated the opportunity to work with someone who treated me as a valued repeat customer and knew that she would advocate on my behalf through the sales process. Her communication and follow-ups are exceptional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience buying a no-haggle car

By Patricia Kaul on 6/23/2017 at 9:04 PM. Helped by Tony Gonzalez.

We knew we wanted to buy an audi that was just coming off lease and that is what we got. From the internet we knew we were getting a fair deal at Rockville Audi. The salesman was knowledgeable, professional and high energy. The buying process couldn't have been easier. I think the car was on the lot a week or two. They don't keep cars long! The only reason I am not giving 5 stars is the finance step of the purchase. They really did the hard sell on the extended warranty and financing through the audi and it was pretty uncomfortable. I knew the "additional selling" was coming I just wasn't prepared for it. Also a N/C (no charge) item already included on the car we bought, Phantom Footprint, was offered as an optional add on for $200-300. I am glad I looked over the papers and noticed the duplication they were trying to charge me again for!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work with Maria Cokinos for an excellent customer experience

By gastwa on 6/23/2017 at 12:48 PM.

I have been a customer of Maria Cokinos for six years and three buying experiences at Rockville Audi. She is highly professional, knows everything about the Audi product line, listens to the needs of her customer and advocates on their behalf to get the best deal while enjoying a positive buying experience. Maria is highly communicative and organized to make it as easy a process as possible for the customer. I have a very busy schedule at work and Maria made sure I had everything I needed to work remotely from the dealership when getting my last vehicle. I cannot recommend her highly enough. If you are looking for a new luxury vehicle, you have to go work with Maria.

I would recommend this dealer.