Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 Service

By Morgansc1 on 1/13/2019 at 3:01 PM. Helped by Logan.

Service, recall and warranty work was performed in a timely manner.. Loaner was provided, but my understanding is that the loaner service is being discontinued.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

I had a great exeprience and Ron Greene is just the best.

By harris123 on 1/8/2019 at 4:28 PM. Helped by Ron Greene.

The customer service I received and the care and concern was beyond compare. I have recommended this Ford dealership to my family and friends. I have to travel a lot further to this dealership, however it is worth it. My representative Ron Greene was attentive, he kept me apprised of everything that was going on with my car via email and phone calls. That type of customer service is almost unheard of these days. And they gave me options. The service was great, waiting area very comfortable and everyone smiles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with extremely courteous staff

By Gammaw on 1/2/2019 at 7:26 PM. Helped by Ron Greene.

Great experience with extremely courteous staff. Waiting area was clean and comfortable. Service was handled in a very timely manner. I will be using this location for all my service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A ServiceReview if Our Escape

By Bev on 12/14/2018 at 8:19 PM. Helped by Jerry Jones.

My car was ready to be picked up an hour after I took it in. It was done correctly and very quickly. My service work was done very quickly and efficiently.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Escape

By ccfe on 12/11/2018 at 9:45 PM. Helped by Raul Moreno.

I took my car in for the works, service was great, a little wait, but not bad. Took them about 90 minutes. Everyone was friendly and helpful My service writer was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled Maintenance

By KOHO on 12/11/2018 at 8:46 PM. Helped by Wesley.

I always bring my F-250 into this service department as i have always enjoyed competent and friendly service. the service department is clean and offers comfort while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new 2018 Ford F150 at Rockwall Ford

By Gordon on 12/10/2018 at 6:22 PM. Helped by Norma Benavides (Sales), Grady Reynolds (Finance Mgr.).

Rockwall Ford folks were very friendly and not pushy. The meeting with finance went smoothly and he helped me get the best finance deal. Can't say enough about the experience. I got exactly what I wanted and they were all very professional. My sales person, Norma Benavides, was a breath of fresh air. The entire staff at Rockwall Ford deserves the 5 star rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Rob00 on 11/28/2018 at 7:57 PM. Helped by Jackee.

Great Experience as always will continue using them to service both of my Fords and send everyone I know to Jackee, thanks for all the help.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Took our SUV there 3 times for same wind noise that it still

By Pest on 11/26/2018 at 12:30 PM. Helped by Don't remember.

Took our SUV that we bought from them used. Which a manager said that they put 1500. -2000. In all used to make them Ford certified used. First scheduled appointment 3 days after purchase to get a wind noise repair, inside mirror vibrated,and a alignment. Found out battery was bad also. Really. After 3 trips to rockwall (1.5 hours each way) . I not going back. I don't think they spent the money on my SUV up front. The wind noise is awful

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Rockwall Ford! Excellent Service!

By Pattid on 11/21/2018 at 9:33 PM. Helped by Ron Green.

Excellent Service from Rockwall Ford! Had car serviced and was in and out quickly! Friendly professional service! Ron Green was excellent even called to make sure I was treated right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By BBH2105 on 11/12/2018 at 6:02 PM. Helped by Wesley Mendoza.

Wesley Mendoza was very helpful and very knowledgeable of my repairs and got the vehicle in and out in very timely manner. I would recommend him along with the service department at Rockwall Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice buying experience

By F150truckfan on 11/15/2018 at 12:16 AM. Helped by Antone.

Sales process was smooth and low pressure. Listened to what I wanted and let me take my time. Sorted thru their vehicles and found a match. One of my easiest buying experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F-150 LARIAT

By beto on 11/12/2018 at 10:54 PM. Helped by JJ.

NICE AND EASY PROCESS, NO HEADCHES, SALESMAN WAS NICE AND KNOWLEDGEABLE, HE TRIED TO HELP ME ANYWAY HE COULD. GIVE HIM 5 STARS REALLY HAPPY WITH MY F-150, DOESN'T USE A LOT OF GAS AND HAS A LOT OF POWER, JUST LIKE "JJ" TOLD ME.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By simon15 on 11/10/2018 at 12:23 AM. Helped by Kane.

I was helped by Kane and he was quite knowledgeable as to what was needed and length of time that certain items needed to get maintenance on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ralph33 on 10/30/2018 at 6:59 PM. Helped by Unknown.

Out of towners with dead pick up, called Karl Thormahlen who promptly took care of us, fixed & able to return home! Great dealership! Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was very helpful and everyone was very professional

By Mjones on 8/14/2018 at 10:12 PM. Helped by Can’t remember their names and forgot to ask for a card..

The people I dealt with were very professional, courteous and helpful. They answered all questions and gave very helpful advice (not on what we should do) on different ways to complete our questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience

By Jeff Blem on 7/31/2018 at 12:11 PM. Helped by Bryson, Adnan, Dave, Call.

This was by far the best experience I've ever had buying a car or truck. Bryson is professional, knows his product well. It was a joy to work with him and a very comfortable experience. Adnan who is the finance manager was not at all pushy with the extra add ons but was extremely helpful and explaining the value of the ones that fit my needs. I highly recommend this dealership Jeff B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leanna was awesome

By Tai2301 on 7/13/2018 at 3:47 PM. Helped by Leanna.

Leanna was awesome. Get to the point and no need for back and forth. We told her the car and our budget and she gets it done

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Owner Beware

By dt480 on 6/15/2018 at 3:03 PM. Helped by Service Advisor and Service Manager.

This is the experience I had with Rockwall Ford, and the response that I emailed back for their customer survey... Well, I can say one thing about the service that I received... I won't be back. I scheduled a service appointment to have a recall performed on my 2016 Ford Fusion Monday 11, 2018. While I was there I also wanted to have the transmission service performed (drain & fill not a "FLUSH"). When I came in and spoke to the Service Advisor about the recall, I told him verbatim "I want the transmission serviced, drain & fill "NOT A FLUSH" I was very clear. The Service Advisor, at that time gave no inclination that he didn't understand what I was asking for. I left and walked down the street to grab something to eat while I was waiting. At about 30 minutes after I left, I received a call from Rockwall Ford, but now message left. I returned the call, and spoke to someone in the service department, and told them that Rockwall Ford had called but didn't leave a message and I assumed it was from my Service Advisor and I was returning the call, I am assuming there is an issue or questions. The person that answered the phone stated that the Service Advisor was on the phone and he took my name and number and said that he would have the Service Advisor return my call back. Approximately 2 hours go by and I received a call/voice mail stating my vehicle services was completed and ready for pick up. I went to the Cashiers office and paid for the transmission service (drain & fill) that I had requested at the time (so I though) when I dropped off the vehicle. And that is where I noticed on the receipt that a "FLUSH" was performed, which I didn't understand, especially since I was very clear in my request and at the time the Service Advisor gave no indication that he didn't understand what service I was asking for. So my first stop was with the Service Advisor, and asked why a "FLUSH" was performed and not the requested "Drain & Fill" that I requested. He stated at that time, he miss understood me, when I told him I wanted a "Drain and Fill, not a FLUSH". During the discussion, I was very specific in not wanting a "FLUSH". He then stated, "well, I called you because I wasn't sure and I never called him back" So now I have a Service Advisor that is flat out lying to my face. 1. The Service Advisor stating he didn't understand what service I was requesting. 2. Then after the fact saying he called me, but I didn't call him back, which I can prove I did, by my phone records and time I was on the phone with the Rockwall Ford Service Dept. after I dropped off my vehicle. I then discussed the flush procedure with the service manager, and how I don’t agree that it accomplishes what it accomplishes. He did show me the procedure, which I still don't agree with. There is several documented issues with using transmission flush machines at garages that can cause issues down the road...i.e left over incorrect trans fluid in the machine which then gets put in the car causing issues down the road, or don’t get the transmission up to temp (which only flushes the trans cooler), etc.., with several others. Which your Service Manager says is what happened, which I don’t believe based on the integrity issues I have already experienced with "your" Service Advisor. So after the discussion with the Service Manager I was so furious that I left. I promise to "NEVER" be back. Which the funny part is, that I bought my Fusion from Rockwall Ford , and had all of my vehicle serviced at Rockwall Ford. Because you see, I am a Ford Family guy. ALL of my vehicle are Ford as my family has a long history working for Ford, but that’s besides the point. But what literally pisses me off is that a service was performed that; 1. I didn't request (Flush instead of the drain and fill) 2. Nor did I authorize the Flush, your Service Advisor without confirmation, on which service I requested, because he apparently doesn’t understand the difference in the two. 3. I walked out, paying for a service that I didn’t request in the end. 4. So because of paying $165 for a service I didn't authorize, I will no longer purchase or service my 3 Ford's (Fusion,Taurus,F-150) with Rockwall Ford. And what pisses me off even more is for your Service Advisor lied to my face, and I caught him in the lie, and just not fess up and say I made a mistake. Or how about get confirmation, before authorizing the work, which he must of because he made a phone call to me, after I dropped it off. But, he continued to deny it till the end, and say he miss understood me. Because in the end, I'm the one that gets screwed with the service I didn't want/authorize but actually ended up paying for it. Wouldn't that be like coming in for a flat tire, and walking out with a new car that I didn't agree too, when you specifically ask just to have the tire fixed? So please explain to me, what you would of done differently.... So feel free to call me, but it better not be a Service Manager or Advisor, I have already been down that road and we can discuss this service call in more detail. Sincerely, D.T.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional

By mdismukeths2003 on 6/15/2018 at 12:46 PM. Helped by Chase Vaughn.

Unprofessional is all I can say. I assume your not allow to negotiate or ask questions. Everyone acts as if you committed a crime. Tried contacting finace quy for a question. His reply came off as if he didnt want to answer. He doesn't answer his phone. I would never purchase here again.

I would not recommend this dealer.