Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.6  
Friendliness
3.2  
Overall Experience
2.6  
Price
2.8  
Quality of Work
3  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By afiame on 6/19/2019 at 2:07 AM. Helped by Ken.

Ken was awesome!! Actually everyone there is. Every time I go there everyone is very helpful and knowledgeable. Car was ready and washed at promised time.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THE MOST UNPROFESSIONAL DEALERSHIP I'VE EVER SEEN!

By Dr. Roe on 5/27/2019 at 10:51 PM.

We pulled into the lot just to drive around to look at some prices on the vehicles in the lot and 2 salesmen came running one yelling at us which immediately made us want to leave and when we pulled back around the lot to exit he was standing in the middle of the road clapping (he was holding his hands up high so we could see him) like we were stupid for not knowing the exit was blocked off on the other side. I'm only a Doctor, I certainly couldn't hold a candle to this intellect giant of a salesman who proceeded to insult us as we were trying to leave. My son was with me and we have never seen anything like it in our lives! Blocking the way clapping his hands the whole way as we drove out standing in the middle of the road!. I had been looking to buy my 16 yo son a new car.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service Dept

By Mr Tibbs on 2/16/2019 at 7:32 PM. Helped by Heather.

Had my Kia done quickly, it was washed and ready to go! Heather was very helpful and gave me an oil change punch card and window sticker.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Unprofessional Manager Reflecting A Poor Dealership

By phxbear1 on 8/12/2018 at 10:23 PM. Helped by Terry Burns and Sean Griffin.

Went into Rodeo this morning. Was interested in the most expensive car ($50,000.-Stinger) at the dealership. Asked the salesman who the manager was and was told that his name was Sean Griffin. Asked also for the bottom price on the car. The salesman came over and gave me a price. I asked to speak to the manager. He sat behind a desk and started to SCREAM at me saying this was the bottom price which he claimed WAS THE BOTTOM PRICE.. I said that there was no need to scream at me and he proceeded to say that he did not need my business and I probably drive a Ferrari (which is not true and has nothing to do with the issue.) I did not go into Rodeo Kia to be insulted nor screamed at- how UNPROFESSIONAL, RUDE and UNACCEPTABLE! Mr. Griffin needs to learn some manners when dealing with a client. I would DEFINITELY NOT recommend this dealership to anyone- we have choices of Kia dealerships in the Valley and this is the worst thanks to Sean Griffin.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2014 Kia Optima

By Goodyearautoowner on 9/10/2017 at 2:42 AM. Helped by Multiple employees.

I purchased a new 2014 Kia Optima from Rodeo Kia and for 2 years I had no issue. In the past 6 months, the car has been leaking fuel which spills onto the ground and the fumes enter the car. The dealership reports they have made attempts to fix this, one time installing a gasket incorrectly that resulted in copious amounts of fuel on the ground and the gas station attendant running over and screaming, although that fuel issue was fixed. However, gas continues to exit the filler tube, run down the side panel (which appears faded in some of the videos), lands on the ground, and fumes continue to enter the car. Unfortunately, even with multiple videos, the dealership has decided they will make no effort to fix this. Please see videos on Yelp and You Tube (red Kia Optima) to see the issue and you decide if this dealership stands behind their 10 year/100,000 mile warranty. Please learn about exclusions and be cautious when expecting a quality car, or at least a car that will be repaired when a significant issue arises. In addition, while clearly a much lesser issue, the radio screen is not viewable when the interior car temperature is hot. I am told the radio doesn't fall under the same warranty and has a much more limited timeframe, which has been exceeded. Would you want your family exposed to gas fumes or would you want to be the person fueling up at the gas station after me?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, great sales (Chris Hawks), great experienc

By Becky W. on 2/17/2017 at 8:07 PM.

We couldn't be happier with dealing with Rodeo Kia and Chris Hawks. He and the team there bent over backwards to get me the Kia Sorento I wanted. You can't ask for more than that ! Chris is knowledgable, professional, and easy to talk to. We feel very taken care of by Chris and will recommend him and Rodeo Kia to our friends. Thank you Chris!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our Kia Purchases

By MIKE TRAUSCH on 2/13/2017 at 4:32 AM. Helped by Joe in the finance office..

When we drove to your lot, we were met by Chris Hawks. I asked him if he had any 2016 Kia Souls. He showed us a Green one, which my wife and I took for a test drive. Chris was very friendly, and answered all the questions we had without resorting to any pressure. When we got back from the test drive, we explained that we wanted to look at Mazdas also, but would probably be back. We looked at the Mazdas, and didn't see anything that impressed us like the Kia Soul. After I made a commitment to purchase it, my wife decided she would like one too. My wife bought a 2017 Kia Soul because the 2017's had the color she wanted. Chris was very helpful getting the paperwork in order, and helped us configure the bluetooth in each car, and we were on our way. This was the best car-buying experience I've ever had, and Chris was the reason. He treated us with respect, and didn't play games.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Owners

By johnpatphx on 2/3/2017 at 6:07 PM.

My husband and I went to check out the new Kia Souls Chris was our salesman and he took very good care of us. He was very helpful and now we are very happy. Thanks Chris.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jose Meza on 2/3/2017 at 11:30 PM.

Great sales people, highly recommend Chris Hawks, professional, great guy and it was an all around great visit. I have recommended them already to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Done Deal

By mesaman on 2/1/2017 at 4:44 AM.

Me and my wife came into Rodeo Kia and Chris was very helpful finding us a car. We brought a new Kia Optima and we are very happy with our purchase. Everyone was so helpful and we have a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Kia Soul

By Catherine Lyon on 1/26/2017 at 7:19 AM.

Chris was extremely knowledgeable, professional and yet kind and offered that personal touch. I'm a recently single retired woman and at no time did I feel pressure to buy or any indication that I was being rushed to make a decision. All the gentlemen helping me were respectful and courteous. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Rodeo Kia!

By Christy on 1/23/2017 at 8:56 PM.

Chris did a great job getting us the vehicle and price we wanted!! He was very friendly and easy to work with. We would recommend Rodeo Kia to friends!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

First time buyer

By Garrett21 on 1/21/2017 at 4:27 AM.

The process was simple and straight forward, everyone there was very helpful. The process was relatively simple to go through and I really appreciated the deal for first time buyers, which I took advantage of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE Rodeo Kia!

By Valerie on 1/17/2017 at 3:59 AM.

My experience with Rodeo Kia was incredible. I had spoken to Chad and Ricardo prior to choosing a vehicle and they were incredibly efficient and helpful. Chris Hawks was my Kia Specialist and he was WONDERFUL! He was extremely knowledgeable on many different models and brands I was inquiring about. He took the time to show me each car. He was personable and very patient with finding a car that fit my needs and wants. The paperwork process with Jonathan was quick and painless which I've never experienced at a dealership before, so that was awesome. I highly recommend Rodeo Kia to anyone and they just gained a lifelong customer!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Keen listener, Knowledgeable, Relaxed

By Ginger88 on 1/3/2017 at 12:03 AM. Helped by Patrick.

The team at Kia Earnhardt were precise and to the point. Chris and Patrick and their leading manager listened and responded in kind to what I was looking for and were prompt in their attempts to fulfill what I was looking for. Chris was warm and friendly and everyone as a team seemed to know what they were doing. Thank you for helping me find a vehicle to get to work each day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice company to do business with

By Mrsread on 1/4/2017 at 12:36 AM.

I was in search of a van for my company and I called Chris Hawks and ask him to look for me one. He called me when he got one in and it was the perfect price and mileage that I asked for Thanks Chris for your great customer follow up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good customer service

By Godis good on 12/25/2016 at 11:40 PM. Helped by Chris Hawks.

Me and my wife just came in to look at some cars and we ran into Chris Hawks. Chris was so laid back and very nice. He was so patient with me and my wife that we decided to buy a car from him. I would recommend him to all of my friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience

By Brittany on 12/14/2016 at 4:28 PM. Helped by Bill.

Bought a car here 4 months ago vehicle now overheats and cracked radiator with only put less than 500 miles. There are leakes everywhere and a broken oil pan this is ridiculous when I called for service inspection reports that should have been done prior to selling this vehicle Bill denied me and accused me of owing the company 1000 when I paid them my down payment and have the bank statements to prove it I advised him I want the reports he avoided the question and told me to lie and file an insurance claim for my car. Theae people are shady I would never buy a car from them again and wouldn't recommend u do either!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Experience Ever!

By greenqueen30 on 11/30/2016 at 4:39 PM. Helped by Chris Hawk.

Chris Hawks really helped me out with purchasing a new vehicle without feeling rushed or pressured. I will definitely refer everyone I know to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Expierence

By mkinman on 11/29/2016 at 11:29 PM. Helped by Chris Hawks.

Chris Hawks did an excellent job in guiding my Father and myself through the process of finding a new car, connecting us to the right people to get the right price and the right financing. This was first time buying a new car and Chris was the right person to show me the ropes. He led us to a Kia Soul and I am very happy with my selection. I would definitely recommend Chris Hawks and Rodeo Kia for anyone seeking a new car at the right price. Promote Chris.

I would recommend this dealer.