Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3  
Friendliness
5  
Overall Experience
3  
Price
4  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a real quality group

By as happy as can be on 3/4/2017 at 2:45 AM. Helped by preston, larry, wayne.

In the unpredictable world of buying and selling used cars, anything can happen. You go and test drive multiple vehicles, and try to make a decision based on a range of factors whether it be preference, comfort, price, brand reliability etc. Once you make the choice to purchase, you own it. There's no going back. This was the case for my wife and I. We had driven and looked at multiple cars at multiple dealerships. We made the decision to purchase from Rods, a vehicle that was to our liking. They had a courteous, no pressure sales environment that was extremely patient and professional with the sales process. After less than 24 hrs of driving it off the lot, the check engine light came on as well as two other lights. This disabled the AWD and the cruise control. You can imagine the the knot this put in our stomachs when we realized it probably wasn't a simple fix. I feel Rods had no knowledge of this problem and did NOT intentionally sell us a faulty vehicle. I immediately called the dealership and without hesitation they apologetically asked us to bring it in. This began an extensive process of elimination to try and diagnose a problem in the fuel evap system. It took several try's, much patience, research, and persistence and they were able to fix the problem. Like I said earlier. It's an unpredictable business. Your hope is that when you run into a problem like we did, that you are treated well and not just excused because the sale is over. I give this dealership 5 stars based on our experience with them. At no point did we feel like we weren't a priority, nor a nuisance. This is because they are a well managed dealership made up of people who are in the business of prioritizing you. The customer. They are not just trying to make a buck off you. People matter to them. They look at the big picture and realize that the buying experience people have with them goes well beyond the day of the sale and plays a factor on where they buy their next car. Puyallup is a town filled with options when it comes to buying a car and that makes it a very aggressive business. There are many reputable dealerships here and this is most certainly one of them. We were served with a professional attitude of diligence, follow through, and integrity. The measure of character stands out when the situation is grim, not ideal and difficult to navigate, not when everything is going great. Our salesman was Preston was our primary contact for the repair process. I would like to thank these two men and Rods Auto Sales publicly for taking care of us. Good luck with your car buying experience.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Overall Experience
3   Price
1   Quality of Work

Sold me a lemon

By UnhappyCamper on 3/14/2016 at 10:04 PM. Helped by Larry and sales manager..

I bought a Chevy Malibu 2003 and was told by the seller that there wasn't anything wrong with it except what you see. The next day the car broke down and the only thing the dealer would do was offer a ride home for my mother. I'm out $1600 for repairs. Anyone that reads this please stay away from this dealer they are under handed and do anything to make the sale. But once you buy the car buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the big lots should take classes from these guys.

By dallasmills on 2/1/2015 at 10:29 AM. Helped by Preston , Rick, Larry.

I was told no by no less than 10 of the big dealers that advertise 100% approval! And then either don't call back or call back to day sorry. The guys at Rods didn't spend any time bragging but was very open about the challenges and what they were going to do and what we could expect and then they did just what they said and what the huge dealers like car pros, money mart, larsons, and Northwest motorsports could not do. A VERY NICE well taken care of BMW for less than 10%. My trade got paid off and my payments went down. I even got a warranty. I will send any friends and relatives that need a car to these guys.

I would recommend this dealer.