Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our Historical Relationship Rohrich Cadillac

By BLUETREE on 7/15/2014 at 7:18 PM.

My husband and I have purchased vehicles from Rohrich Cadillac for many years. We have dealt exclusively with Mr. Bernie Keane because of his professionalism, thoughtfulness and sincerity in making sure that all of our needs will be met. The dealership's entire sales staff and service staff are extremely courteous and always make our visits to the facility pleasant. We have referred several individuals to Mr. Keane.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellence in all aspects

By honeygray on 6/25/2014 at 2:05 PM. Helped by Lu Anne Tramonti.

Although my husband has driven used Cadillacs for many years, this was my first time to purchase a new SRX. After researching inventory online and finding exactly what I wanted at Rohrick, I called and spoke with Lu Anne before I made the drive from North Huntingdon. She was so pleasant and helpful on the phone, that I arranged to meet with her a few days later when I was able to shop. Lu Anne welcomed my 12-year-old grandson who accompanied me, treating him as an important part of the shopping process. He is a very well-mannered young man, and appreciated not being treated like a child. We enjoyed our test drive, and Lu Anne showed me many of the dash and information center functions. I quickly decided that the SRX was the car I not only wanted, but needed. I tend to keep cars for a long time (10 years), and the SRX should continue to meet my needs as I get older. My grandson was able to sync my iphone with the bluetooth, as Lu Anne set it up in the car. The purchase process went very smoothly and quickly. I also met with the finance woman, who was very pleasant and knowledgeable, but unfortunately can't recall her name. LuAnne called a few days later asking if I had any questions. I did need to order seatbelt extensions, which she is taking care of. LuAnne's customer service is awesome! I was also very impressed with the tour of the service department, the abillity to use a loaner car while getting my car serviced, and the free oil changes and tire rotations. After my first visit to Rohrick, I will never go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and Service from Rohrich

By 201stanwix on 6/13/2014 at 1:22 PM. Helped by Bernie Keane.

I have dealt with Rohrich for over 30 years. I have always received prompt and courteous service from both the sales people and the service department. I have dealt with Bernie Keane for my last two cars and he has gone out of his way to accomodate my requests. He is only the third sales person I have dealt with over those 30 years and I appreciate the fact that Rohrich's personnel have remained steady and that I can maintain a personal connection with them. I am always recognized by name when I stop whether it is for service or just to say hi. I would overwellmingly recommend Rohrich to anyone and refer them to Bernie.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Cadillac ATS

By normanjoyner on 4/24/2014 at 4:12 PM. Helped by Lu Anne Tramonti.

I was interested in purchasing a new ATS with a few specific upgrades. After meeting with Lu Anne, I felt comfortable and confident about working with her and Rohrich Cadillac. Lu Anne made the experience painless and was always available to field any questions I had. She was able to quickly find the exact car I was looking for, and was able to acquire the vehicle quickly through dealer trade. There were a few minor scratches, and shields that the previous dealer did not install. Lu Anne promptly had the Rohrich team fix the scratches and install the plastic shields at no cost. Overall my experience with Lu Anne and the Rohrich team has been great and I would recommend them to anyone looking to purchase a Cadillac. Lu Anne genuinely cared about my happiness with my new ATS, and ensured Rohrich Cadillac did everything possible to provide me with the best possible service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lu Anne Tramonti

By joannfalcione on 4/1/2014 at 12:05 AM. Helped by Lu Anne Tramonti.

Our experience at Rohrich Cadillac was a positive one from the moment we walked into the showroom and were greeted in a friendly but not over powering manor to then being introduced to our salesperson Lu Anne. Lu Anne took the time to go over and explain the different models of our SRX and then went over the pricing to both lease and Purchase. We returned a few days later and got an estimate on our van for a trade in. They allowed us to take the car home for a few days to drive it and make sure it was the car for us. Both Lu Anne and Chuck Lucci were very helpful and knowledgeable. We purchased the SRX and we are very happy with it thus far. We would recommend Rohrich Cadillac and Lu Anne to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rohrich Cadillac has shown care and respect to me and my...

By Carl_50 on 8/22/2013 at 2:32 AM. Helped by Mike in service.

Rohrich Cadillac has shown care and respect to me and my Cadillac. They pick up my car for service and give me a loaner car. The car comes back to me clean and serviced. I thank them. I will be a return customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken was extremely courteous and helpful. I bought an...

By tscoon on 3/13/2013 at 1:39 PM. Helped by Ken Goldberg.

Ken was extremely courteous and helpful. I bought an ATS, he was very knowledgable about the car and spent significant time explaining and demonstrating the sophisticated electronics and other items. He worked to provide me with a very fair price. He handled the entire presentation, paperwork and sale both superbly and efficiently. Ken made clear that he and Rohrich will be this attentive going forward in regard to servicing or any issues that might arise with the vehice. It was the best experience (of many) I've had buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very detailed information on the new car. Willing to...

By 4544 on 3/4/2013 at 5:41 PM. Helped by Ken Goldberg.

Very detailed information on the new car. Willing to review it at any time. Ever thing was done, when they said. Salesman was willing to go the extra effort.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have now purchased two cars from Ken Goldberg. Ken was...

By jamesjperino on 2/17/2013 at 7:04 PM.

I have now purchased two cars from Ken Goldberg. Ken was the main reason I returned to Rohrich to buy my second Cadillac. I never get a hard sell from him and he is always there after the sale. He always checks in with us to make sure we are satisfied and not having any problems. He schedules service appointments for us and follows up to make sure everything was satisfactory. He has a great personality and makes the sales experience enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken Goldberg and Rohrich offered us a deal no other...

By JNPao on 1/22/2013 at 4:26 PM.

Ken Goldberg and Rohrich offered us a deal no other dealer could compete with. They were accommodating and gave us time to make a decision. After the deal, Ken continues to assist with tech support/questions on the new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony was great to work with, he explained everything and...

By jimdeb1 on 1/15/2013 at 8:10 PM.

Tony was great to work with, he explained everything and answered all of our questions. The only complaint I'd have was he forgot to contact my insurance company as he not only told me, but the lady in the finance department that he would, when we signed all of the paper work that he would take care of it. We found out a month later that he didn't when we contacted our insurance company to check on it, because we didn't receive any info from them on it. We thought we didn't receive or hear anything from them because of the holidays, but it turns out that Tony didn't contact them. Other than that Tony was great to work with,and I'd recommend him and Rohrich to anyone. We love the car, and enjoy driving it. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the third car we have purchased from Rohrich...

By Robert D. Worstell on 1/8/2013 at 9:22 PM.

This is the third car we have purchased from Rohrich Cadillac and we have also purchased a Chevy truck from this same dealer. We have had work done through their collision department. Each and every person in all departments and we have dealt with many have gone above and beyond what is expected but greatly appreciated by us as a consumer/customer. Ken Goldberg has always been very attentive to our many phone calls with questions regarding our new cars, we have dealt with Ken on all three car purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Chuck Lucci Jr is by far the best salesperson to deal...

By DebDonley on 1/3/2013 at 11:10 PM.

Chuck Lucci Jr is by far the best salesperson to deal with at Rohrich - he makes the entire process a partnership and stress-free. This is the second car I have leased through Chuck and I know it will not be my last.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

My husband and I were stopped in to look at a car that we...

By Brendav0114 on 1/6/2013 at 11:12 AM. Helped by Brenda Vietmeier.

My husband and I were stopped in to look at a car that we saw on-line, Lou was extremely helpful and friendly. He showed us a couple of cars and took into consideration our needs as a family. When we went back to sign the papers, we had our 6 year old with us and he was very nice to him (that meant alot to us). I would definitely refer him to other people and go back to him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was very pleased with the friendly and professional...

By NLK on 1/2/2013 at 2:51 AM. Helped by Ken Goldberg.

I was very pleased with the friendly and professional treatment I received from Ken Goldberg when I was purchasing a Cadillac CTS in May of 2010. I did not hesitate to contact Ken for advice recently when I was researching possibly upgrading to a 2012 CTS; which I purchased with his guidance in December 2012. Without the excellent service, I certainly may have contacted a differnt dealership or brand. Ken Goldberg should be viewed as an asset to Rohrich Cadillac because he reflects excellence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have had nothing but good friendly relations with Ken....

By davewalker on 12/20/2012 at 6:46 PM.

I have had nothing but good friendly relations with Ken. He has been more then helpful with every aspect of buying this new Cadillac. He has called several times before and after the vehicle purchase to inquire as to how the car was performing and if there was any additional help he could provide.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chuck was a awsome person to talk to. He helped me any...

By skowron1 on 12/12/2012 at 5:28 PM. Helped by Chuck Lucci Jr..

Chuck was a awsome person to talk to. He helped me any way he could and exceeded that. I tell everyone I can what a wonderful place Rohrich is and how happy I am. Thank You.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Wife and I are very honest people and want to work...

By william abraham on 12/10/2012 at 9:18 PM. Helped by Lou Cangelier.

My Wife and I are very honest people and want to work with the same type of people. Having the time to work with Lou we are really blessed to know that he has the same standards as us.I have and will continue to recommend Lou and Rohrich to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My buying experience with Lou Cangelier at Rohrich...

By willde1 on 12/10/2012 at 6:08 PM.

My buying experience with Lou Cangelier at Rohrich Cadillac [LCangelier@gs.reyrey.com] was outstanding. Lou was most helpful with putting the deal together, explaining the features of the car, arranging for our pay-off and delivering the car, all on the same day. I had not been a Rohrich customer before, but will definately be a repeat customer in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the best car purchasing experience I've ever had! ...

By robert.a.howard.71 on 12/10/2012 at 5:18 PM.

By far the best car purchasing experience I've ever had! I just happened to spot a used vehicle on a the lot and decided to give Lou a call to discuss it. He supplied me with the information I requested and answered all questions I had. More over, he encouraged me to stop in and talk with him. I happened to stop in without an appointment and they were closing up shop. Lou stayed past his quitting time on a Friday night and allowed me to see the vehicle. He told me that money had been placed on the vehicle and he would call me Monday. First thing Monday morning Lou called me and said the vehicle was available. I faxed him over my financial info and the very next day he said come pick up your car. The process was the easiest I've ever had. Not only did Lou get me a great rate on the loan, but he also got top dollar on my trade. I will be buying my cars from Lou for now on!!!

I would recommend this dealer.