Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.2  
Friendliness
4.1  
Overall Experience
4  
Price
3.9  
Quality of Work
4.1  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding Sales Consultant

By Oakley on 9/24/2017 at 8:32 PM. Helped by Joseph Fiori.

Kristen is a valuable asset to the Rohrich Toyota group. She listened carefully regarding the vehicle I was interested in and it resulted in the purchase of a 2017 Toyota Corolla. She also went out of her way many times to accommodate me. Kristen truly deserves recognition for her efforts. As for the financial part, Joseph Fiori handled the transaction efficiently and respectfully and made it an extremely satisfying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new car

By Serenity1 on 9/1/2017 at 3:04 PM. Helped by Amy Armstrong.

The sales person, Paul, I purchased my vehicle from was very friendly, knowledgeable and made the whole process so easy I would definitely recommend my friends to purchase a vehicle there. Amy, in finance helped me get through the financing process quickly and made it all so easy to understand.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

No surprises, no hard sales tactics, great deal.

By DanInPit on 8/31/2017 at 6:43 PM. Helped by Amy Armstrong.

I started searching for a new hybrid Rav4 to replace my 2 year old Rav4. The three dealerships I contacted used every hard sales tactic in the book to convince me they had the 'best' price. I told Rochrich Toyota what I wanted and what I thought the deal was worth. Rohrich was able to put a deal together that was lower than what I expected, and was almost $2000 less than any other dealer I visited. This is the third new vehicle I have purchased from Rohrich. Kevin Kinsella is honest, fair, trustworthy, and sincere.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer Service? HA HA HA

By leunitram9891 on 7/18/2017 at 4:04 PM. Helped by Paul Diament, Brad Clingan, Mark Podrowski.

My sales person was pretty nice, very knowledgeable, and made my first part of the sales process easy. Then there was the rest. Brad Clingan, one of the managers, has no respect. He talked down to me, and it seemed like he thought he could say whatever he wanted. Which in the customer service industry, is not the case. He priced the initial numbers at MSRP with no discount at all, and that is just wrong. Anybody who does any research anywhere knows that there is a market fair price. But nope, he chose the shady approach. I'm not a fan of buying a car, or the process. It only happens every few years, and I want it to be easy. It seems like the management at Rohrich Toyota are still going for the old school approach, and that is wrong. You say you're transparent, but you are shady as ever. Definitely will not be back, and I will definitely not recommend.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy & friendly car buying experience

By Alremmick on 5/9/2017 at 8:06 PM. Helped by Kevin Kinsella & Amy Armstrong.

Buying a car at Rohrich Toyota was a very pleasant and easy experience. Everyone there was courteous and helpful. We did not feel pressured at all into a deal we didn't feel comfortable with. Our salesman Kevin Kinsella was so knowledgeable on the car & technology & got us all set up with our GPS & Bluetooth functions. Amy Armstrong in finances was excellent too with her expertise in helping us finance our car. . Thank you all at Rohrich Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

purchasing our new Toyota

By Joan4023 on 12/1/2016 at 4:47 PM. Helped by Kristen and Brad.

We had an excellent experience when purchasing my new Toyota! We worked with Kristen . She was absolutely caring , compassionate , and wonderful. Also Brad is an excellent manager.he also made sure that we were happy with our purchasing experience. The entire staff was very friendly. If you're buying a new vehicle, go to Rohrich on west Liberty Ave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Rohrichtoyota on 11/28/2016 at 7:05 PM. Helped by Kristen Ehmann.

Worked with Kristen and she was great. She made sure we were happy and satisfied. I recommend her because she is honest and straight forward and did her best to make us happy. Had a few hiccups in financial but nothing that couldn't be fixed. Great dealership and would come back again.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

Service manager corrected poor customer service problem

By Carrie Kelso on 11/5/2016 at 5:41 PM. Helped by Did not give his name.

I received a card in the mail for my Toyota Matrix to resolve a recall issue. I called the number and Toyota insisted that I set up an appointment. Rohrich made my appointment over the phone. I received 2 email confirmations. When I arrived at the scheduled appointment time, the service agent told me, "Someone should have called you. We don't have the parts for this recall and we won't have them for over 6 months." I was very frustrated that they would waste my time like this. I asked to speak to a manager and he said there was no one there. He did not give me the manager's information, but said, "Call Toyota." I said it was their fault but also Rohrich's responsibility, to which he gave me the name of the woman who set up the appointment. Several days later the service manager called me and apologized. He offered to pick up the vehicle and explained the error on their part. The employee did get in trouble for his poor handling of the situation. They did send someone out on Nov 28 to pick up my car and had the work done. I appreciate the Service Manager's work to correct this issue. It is important to report these experiences. This is horrible customer service and makes me never want to return to this location. No excuse for this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and personal support - yet again!

By Bob on 10/30/2016 at 2:15 AM. Helped by Kevin Kinsella.

Just purchased our 5th vehicle from Rohrich Toyota. We exclusively work with Kevin Kinsella and continue to be pleasantly surprised at how up-front, genuine, and helpful he is with the additional support of the entire Rohrich Toyota team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By matyas on 10/21/2016 at 4:25 PM. Helped by Kevin Kinsella.

This is the second vehicle I have purchased from Rohrich Toyota, and over the course of the last thirty years, my parents had purchased over a dozen vehicles previously from this dealership. I have always found Rohrich's employees, especially Kevin Kinsella, to be polite, knowledgable, and helpful. Staff at Roerich were never pushy or intimidating, and always show courtesy.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Return customer

By Pbodnar on 10/3/2016 at 3:24 PM. Helped by Kristen Ehmann.

This is the second car we bought there. There was no pressure to buy. The found me just the I wanted when a few other dealerships said there was no availability. I was surprised when they found the perfect car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest, Deceitful.

By Ripoff1 on 8/31/2016 at 11:51 PM. Helped by Amy Armstrong.

I agree to purchase a vehicle from Rohrich Toyota and came in and stated my bank approved me for a 5 year loan at 2.49%. My vehicle had to be located and delivered. Rohrich pointed me to their finance application website and I said if they could match or do better I would use their financing. When my vehicle came in I arrived at the dealership and they stated I was approved for a loan equivalent to my bank offered loan of 2.49% when I asked upon arrival, being I had great credit. I agree and tried to cash out and leave the dealership with the financing approved at 2.49% from what I was told with Bank of America. Then I was hit with a very high pressure, bait and switch scare tactic to buy extended service agreements and interior/exterior protection plans. I was not interested but was told they provided total vehicle protections and if I want them I had to decide immediately to add them onto the financing and keep the resale value of my vehicle high. I was still not interested in the warranties and protection plans, I was told that the financing person said she was contacted real time by Bank of America and they dropped the rate to 1.79% due to good credit report. I was further pressured into buying the warranties, shown what high repair costs could be incurred on digital parts, and had to make an immediate decision on adding them to the financing. I was throw numbers, and told that it covers all surface, interior and mechanical problems. We also came in later in the evening near closing time, and were pressured, confused with rapid sequences of different plans costs, and did not have time to fully review the service contracts as if we decided later they could not be added onto this special financing. I agree to the warranties, and were added onto the new financing at 1.79%. I was not convinced that an agent at 8pm in the evening was online and suddenly dropped our rate to 1.79%. We are grossly mislead on the financing and extended services plans. I open one CFPB complaint that went to Bank of America they state they have no records of online real time rate negotiation with Rohrich and my loan was approved at 1.79%. The consumer fincance complaint Bank of America said they had no interaction or involvement in the financing with Rohrich, I was advised that Rohrich probably had a loan instrument approved at 2.49 percent with a different institution and had 1.79 approved by Bank of America and withheld the lower rate in order to work the selling of add ons. I had to take the vehicle back to get an exterior paint protection applied to the vehicle and an interior protection applied to vehicle. I asked my salesman, the service coordinate what they were doing and only gave me vague answers the salesman said it was a heat applied wax and scotchguard, the service coordinator did not give much info at all. I signed for rental car and came back later to pick up my vehicle. A few weeks later after the applications I found a speck about 1 centimeter in diameter on the horizontal bumper cover which is polymer not metal and flexes, upon inspecting the speck which I thought was dirt and had an orange coloration to it that offset the red paint. It was a bubble in the paint, which I touch with a cleaning rag and it flecked off. I thought being it was a new vehicle and had a paint protection plan I would just take it to get fixed. I schedule an appointment online with Rohrich service. When I brought the vehicle in for service, and started to explain my reasons the service agent without even inspecting the vehicle or letting me finish my sentence said it was a stone chip and not covered. This was contrary to what we were told by the finance manager, but he did say that Toyota should cover the paint defect, any attempts to explain the situation I was cut off by the service agent, they would not let me finish any statement I tried to make. I was told they would file a claim with Toyota and contact me in a few days as they were extremely busy. I waited a week heard nothing from Rohrich service, when I called to inquire about the claim with service before I could finish speaking or get any information I was assertively told that in my mid sentence that Toyota said it was denied, and it was a stone chip. I called Toyota directly and they said it is up to the dealer to resolve, Toyota won’t offer the customer any help and leave to the mercer of their dealer. After the way I was treated and could see when I made the appointment online for the vehicle they were waiting me with what my attorney calls the stone chip defense and that most disreputable dealers will use to avoid any repairs they are trying to get out of. I was able to argue for the refund of the addon/esc. They even withheld my money trying to lure me back to the dealership for my understanding to further humiliate me with the stone chip defense and waste more of my time. I checked the perpendicular horizontal surface behind the defect area which would be the grill and radiator, there is no damage. A stone chip on the horizontal area this size if it did hit the grill would have hit the radiator. I had to file numerous complaints that are still pending with the BBB, Consumer Finance Protection Bureau, Federal Trade Commission, and PA State Attorney General and had to consult with a Lemon Law attorney who referred to a consumer protection lawyer. They took advantage of my offering up my established bank loan, and coming in late in the evening to manipulate the rate and bait and switch with the addons and interest rates, then laid in wait when I made the appointment online and arrived at the service desk. I went back and reread my contracts and the add on paint/interior protection package it stated aftermarket products, I demand from the GM at Rohrich to provide me with a statement of what was done to my vehicle as I was given no service receipts or records of the interior/exterior aftermarket products and I also asked for a copy of the claim filed with Toyota, both request have so far been ignored. I was advised by an automotive consultant that any addons are worthless and that heat applied non manufactured aftermarket products melt away the factory clear coat and void the warranty. The auto consult also states if applied to any new vehicle before it is paid for the owner should refuse to accept the vehicle. Toyota offers no help and appears to collude and condone the dishonesty of their dealers. I will never buy another Toyota or from Rohrich, I am fighting to get another dealer to evaluate my claims, and that if any is set on the rear seat of the vehicle leaves a discoloration, and found the leather splitting on my steering wheel.

I would not recommend this dealer.

Overall Rating

1.3  

1   Friendliness
1   Overall Experience
2   Price

Disappointment

By lsdefazio on 8/28/2016 at 1:20 AM. Helped by Salesman.

Salesman was rude and didn't want to take the time to build and order a new double cab Tacoma. Only wanted me to consider what they had on the lot. Also couldn't tell me the difference in the various models.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Luke Wagner is best guy

By Quang nguyen on 6/22/2016 at 8:05 PM. Helped by Luke Wagner.

I recommend everyone to come here to buy the cars. They have a good deal than somewhere. Luke is the one take care me everything. He so good and funny.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Sienna XLE 2015 New

By Lefty44 on 11/5/2015 at 1:29 AM. Helped by Aaron Ashley, Susan Belako.

Employees I dealt with were very knowledgeable, courteous and helpful. This was the sixth car purchased from Rohrich and the third Sienna. Aaron on the sales floor was very friendly and had a good sense of humor which made for a very enjoyable experience. They met most of the New Car Buyer's discount available from my insurance (USAA) company, but the only negative was they greatly discounted the value of my trade-in which was a 2008 Sienna. I used Toyota's used car evaluation program which calculated Good and Fair values ~$400 less than what was calculated using Kelly Blue Book's site for both ratings. Rohrich discounted the Fair value by another $250. I did get 5 years financing @ 0% interest and lifetime oil change and state inspections so that helped to offset the trade-in discount. Their close proximity to our house was another point in their favor. Susan, in the Finance Department made some good points to convince us to purchase an extended service policy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress-free purchase!

By BurghToyotaDriver on 9/30/2015 at 10:00 PM. Helped by Josh, Amy.

When it came time to purchase a new vehicle I went straight to Rohrich Toyota. Since they had been servicing my current vehicle for years (Dave R. is an expert at getting you in and out), I knew Rohrich was the right place to go. The purchase experience was extremely pleasant and completely stress-free. My salesman, Josh, was very friendly and knowledgeable. He made follow up calls to me in the days after my purchase to see how I was enjoying the new car and see if I had any questions. The financing agent, Amy, was very friendly and extremely thorough and proficient. I would recommend Rohrich Toyota to anyone looking to purchase, hands down.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Incompetent Service Tech's

By Prius123 on 9/21/2015 at 12:50 PM. Helped by Dave R.

Brought by 2010 Prius here for state inspection on a Saturday. Dropped the car off Friday night. No calls, texts, emails from dealership until 3:45pm on Saturday (they close at 4:00) saying to come in and pick it up. Upon pickup grinding noises were coming from brakes. Took car into local service shop one week later. On all both front and rear all pads and rotors were completely gone and rotting. Techs were absolutely amazed that any shop would give this a pass. My suspicion is that Rohrich forgot about my car, and rather than owning up to the mistake, just slapped a new sticker on the windshield and sent me on my way. Gross negligence. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota RAV4 2015 new

By Rajesh 15th June 2015 on 6/16/2015 at 4:31 PM.

I really had a great experience with Rohrich Toyota . Guys were amazing in all aspects, whether it's about explaining the features of car or in financial aspects of buying a new car. I got a real good experience and I recommend everyone. Specially C J was too good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customized service

By happy customer on 5/7/2015 at 6:05 PM.

I contacted Kevin Kinsella at Rohrich Toyota and asked about buying a 2015 Camry SE with navigation. We set up an appointment for two days later, and I drove out in my new car. The 2015 Camry was the fourth Toyota I'd bought at Rohrich and the third from Kevin. Rohrich provides excellent sales and service experiences.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By Sharon on 4/19/2015 at 7:38 PM.

I recently leased a new 2015 RAV4 at Rohrich Toyota. My salesman, Corie was very helpful and knowledgeable. I am new to Toyota and new to Pittsburgh, and I was extremely pleased with this dealership. No high pressure from anyone. Corie, his manager and the leasing person were all focused on giving me the best deal and a happy experience. I would highly recommend them!

I would recommend this dealer.