Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.1  

Dealer Reviews

Show:  

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Multiple Bad Experiences

By ToyotaDriver on 4/20/2019 at 11:54 AM. Helped by Anonymous.

I've made 3 leases deals and 2 purchases with Rohrich. Most recently, paperwork was screwed up after being told I was stupid for buying out a lease. They don't listen, they tell you what to do. Numerous times they responded condescendingly, "I don't care what you do." I give credit to them for trying to make it right, but I'm going to Carvana next, sick of the commission sales BS. Employees didn't come across honest or genuine despite them saying so. There has been no added value, only a giant headache. Buying this car was fun up until I came to Rohrich. Their service department I'd give a flawless review though. They have exceeded expectations every time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total satisfaction

By Pcarroll40 on 4/16/2019 at 11:48 PM. Helped by Tori robinson.

We have purchased all of our vehicles from rohrich! Just purchased a Highland and cannot not even express how happy we are. Our sales person Tori was awesome and the finance staff was amazing! They worked to get the exact vehicle we wanted and delivered it a day early. Tori went over everything made sure we had no questions. The finance staff worked to make sure we had a great deal and delivered what they promised and more! Thank you to all the staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience working with Kristen Ehmann.

By Mike on 3/28/2019 at 8:17 PM. Helped by Kristen Ehmann. Scott Graham.

Kristen was professional, diligent and did everything possible to make me feel at home at Rohrich. Great salesperson! I purchased a used Avalon Hybrid and I love the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience, again , with Toyota and Kristen Ehmann

By Chuck L on 3/28/2019 at 7:00 PM.

I have purchased six vehicles at Rohrich Toyota since 1990. Last week I purchased a new Avalon and the purchase experience was excellent. The dealership continues to be very professional in their dealings with customers and their sales and financing staff are top notch. Specifically, our salesperson was Kristen Ehmann and Josh B handled our financing. The overall experience was terrific with Kristen being very responsive and thoroughly knowledgeable about the car, the features, the available options and general information we needed to know. Kristen is very friendly and personable and willing to do what is necessary to keep a customer happy. Josh B was also excellent in taking care of our financing needs and was able to get us into this car with a payment that we were happy with. I highly recommend these individuals and the Rohrich dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Kate on 3/11/2019 at 5:53 PM. Helped by Kristen, Al, Finance Dept..

Firstly, I have purchased my Toyota cars from this dealership and had them serviced there for decades. Have never had any issues with Rohrich and wouldn't drive another brand. Recently, I found myself with 2 used cars (one a 14 year old Toyota which had been totally reliable and I'm sure has many good years left) but wanted a car with newer safety features. Al greeted me and listened patiently, answering my questions, then introduced me to Kristen Ehrmann. She was pleasant and extremely helpful, explaining the pros and cons of different models and it was easy to make a choice that met my needs. Since I had two cars to trade in (No, I didn't want to go through the experience of trying to sell them myself-been there/done that), she and another staff member came to my home on the following day) drove the cars back to the dealership and I left in my new C-HR. The woman I dealt with around financing was equally pleasant and accommodating to my decisions. I've recommended Rohrich and the Toyota brand many times over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Rene007 on 3/5/2019 at 2:42 PM. Helped by Jason, Amy.

I'm giving a 5 star rating because I was very pleased with Toyota and how well I was treated. All my questions got answered right away, I was able to take the car out for a test drive and get a feel for the car. Jason the salesperson I worked with was very kind and helpful. He answered all my questions and showed me the ins and outs of the yaris.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job!

By Agidel on 1/31/2019 at 6:15 PM. Helped by Kristen Ehmann.

I have bought a 2019 Toyota Corolla. Everyone was very helpful. Kristen Ehmann helped me with everything. I have purchased two vehicles from Rohrich Toyota already I very like this place. Thank you!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experiemce

By AndyL on 9/27/2018 at 12:21 AM. Helped by Kristen.

I called and spoke to one of their salesman looking for a Toyota Sienna that they had listed on their website. When I called and spoke to Kristen, I was told she didn't see it on their site. I gave her the stock number and she told me it was sold. Called back an hour later spoke to another person and was told it was on the lot. When I went there, they told me it was just sold but that had others they could show me on their lot. So went to another dealer and was in the process of buying one when I received a call from Kristen and the van was now back up for sale. Told them tired of getting the run around and bought from the other guys.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Sales Team

By sasturi on 9/19/2018 at 1:08 PM. Helped by Reed Davis.

I am in the market to purchase an SUV and went to this dealership because I was interested in looking at a used Highlander they had on their lot. I told the salesman via email I would be there after work and gave an approximate time. When I arrived he was not there. I waited while their support staff located another salesman, which they did. I sat down with him for maybe 3 minutes, told him what I needed, he was busy typing away at his computer and then said "sorry we don't have anything for you" I told him another Toyota dealership had one but I wanted to come here because it was a lot closer to my home. He again told me there was nothing in their inventory that matched my needs & he basically sent me on my way. I've never been in sales, but I would have to say that's absolutely not how you treat a potential customer. He didn't make any effort whatsoever to help me. I do not recommend going there. I left & went to Kenny Ross Toyota and had an amazing experience. Rohrich salesman should take notes from them on how to treat potential customers & how to close a deal.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Denardis on 7/30/2018 at 2:43 AM.

Bought a 4-Runner. Everyone was very helpful and accommodating. Dealt with Ray Kinsella and Brad. Love the vehicle . This is my first experience with this dealer and they did not disappoint.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By aletarachel_2018 on 6/30/2018 at 1:12 PM.

Nick Livingstone is an expert in regards to the Toyota brand. He did everything in his power to provide every discount, he provided all service information and took his time educating the customer on their new Toyota vehicle. Nick goes above and beyond to satisfy his customers even when the sale is complete, Nick's assistance continues for questions, any type of additional help, etc. The experience exceeded expectations and left the customer very happy and stress free! Go see Nick you won't be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Process

By ChrisB on 6/5/2018 at 5:29 PM. Helped by Kristen.

Kristen helped us with everything we wanted and needed. Overall process ran smooth and they were very accommodating and flexible! I highly recommend getting your next car here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Camry Hybrid

By Lefty44 on 5/22/2018 at 12:32 AM. Helped by Kristen Ehmann, Jim Hendricks.

We selected our vehicle on-line and got a discounted price from USAA Buying Service. Even though Rohrich doesn't officially participate in this program, they matched the price. We dealt with Kristen who was a joy to work with. She was very accommodating with a good sense of humor which made for a very enjoyable sales experience. She was also excellent on follow-up when some of the items we wanted didn't initially come in with the car. We have purchased a number of vehicles from Rohrich in the past, and had always dreaded the visit with finance. However, this time we dealt with Jim, who even made that part of the transaction stress-free. Overall, a very enjoyable and satisfying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Rav 4

By Terri J Babyak on 2/8/2018 at 10:57 PM.

My husband and I purchased a 2018 Rav 4 on Saturday. Until Saturday I had never driven or even road in a Rav 4 before. We went to Rohrich Toyota to test drive a Rav 4 on the advise of a friend and we were pretty positive we were going to purchase a new vehicle that day. First off the SUV is an exciting vehicle. I was really impressed. Kevin Kinsella was our salesman and we could have not been in better hands. He is the very knowledgeable and with his expertise in 10 minutes found the car we were looking for. This was the smoothest car buying experience we ever had. Between Kevin and Amy in financing it was such an easy decision to make and in a few hours we headed home with our new vehicle. Thanks Rohrich!!!!! Terri & Jeff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING service

By bradboys on 1/1/2018 at 2:06 PM. Helped by Kristen and Jim (finance).

My family has purchased several vehicles from Rohrich Toyota, in fact, we go straight to Rohrich when car shopping. Mark and his staff are great to work with. They are patient, understanding and work around our needs and wants. We have never left there feeling rushed and always comment on the outstanding customer service that we receive. After purchasing my 2018 Camry, Kristen spent time going over every feature of the vehicle and provided us with her cell phone number to call if we have any questions, we already called her once. Can't thank Mark Podrosky again for his patience with my family and providing us with the exact vehicle that we wanted. Happy New Year to all of the staff at Rohrich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always feel comfortable dealing with Kevin Kinsella.

By Rob on 11/14/2017 at 8:40 PM.

This is the second Toyota I have purchased from Kevin. I like dealing with him because I think he is honest and fair. He listens to what you want and strives to deliver.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding Sales Consultant

By Oakley on 9/24/2017 at 8:32 PM. Helped by Joseph Fiori.

Kristen is a valuable asset to the Rohrich Toyota group. She listened carefully regarding the vehicle I was interested in and it resulted in the purchase of a 2017 Toyota Corolla. She also went out of her way many times to accommodate me. Kristen truly deserves recognition for her efforts. As for the financial part, Joseph Fiori handled the transaction efficiently and respectfully and made it an extremely satisfying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new car

By Serenity1 on 9/1/2017 at 3:04 PM. Helped by Amy Armstrong.

The sales person, Paul, I purchased my vehicle from was very friendly, knowledgeable and made the whole process so easy I would definitely recommend my friends to purchase a vehicle there. Amy, in finance helped me get through the financing process quickly and made it all so easy to understand.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

No surprises, no hard sales tactics, great deal.

By DanInPit on 8/31/2017 at 6:43 PM. Helped by Amy Armstrong.

I started searching for a new hybrid Rav4 to replace my 2 year old Rav4. The three dealerships I contacted used every hard sales tactic in the book to convince me they had the 'best' price. I told Rochrich Toyota what I wanted and what I thought the deal was worth. Rohrich was able to put a deal together that was lower than what I expected, and was almost $2000 less than any other dealer I visited. This is the third new vehicle I have purchased from Rohrich. Kevin Kinsella is honest, fair, trustworthy, and sincere.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer Service? HA HA HA

By leunitram9891 on 7/18/2017 at 4:04 PM. Helped by Paul Diament, Brad Clingan, Mark Podrowski.

My sales person was pretty nice, very knowledgeable, and made my first part of the sales process easy. Then there was the rest. Brad Clingan, one of the managers, has no respect. He talked down to me, and it seemed like he thought he could say whatever he wanted. Which in the customer service industry, is not the case. He priced the initial numbers at MSRP with no discount at all, and that is just wrong. Anybody who does any research anywhere knows that there is a market fair price. But nope, he chose the shady approach. I'm not a fan of buying a car, or the process. It only happens every few years, and I want it to be easy. It seems like the management at Rohrich Toyota are still going for the old school approach, and that is wrong. You say you're transparent, but you are shady as ever. Definitely will not be back, and I will definitely not recommend.

I would not recommend this dealer.