Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and excellent experience!

By Clutchjunkie on 10/3/2017 at 8:53 PM. Helped by Mike Pierce.

Mark was great to work with. Went above and beyond to help me find the perfect new ride. Highly recommend Ron Carter Cadillac and Mark!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very Positive Experience

By Randersonw on 9/30/2017 at 5:10 PM. Helped by Lori Schubert.

Great car buying experience from Mark Mauricio, Lori Schubert & Mike Pierce. Easiest process I’ve ever had purchasing a vehicle. Most of the negotiation was done online and via phone and I was able to test drive the car without leaving home through their concierge service. Would strongly recommend considering them for your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, Honest, Fair Experience

By 12dallas on 9/29/2017 at 8:46 PM.

I walked into the dealership knowing what I wanted. Mark Mauricio and the GM were able to work with me from there. There were no games and they took care of me, treating me with respect and honesty. They even washed my car for me after my road trip to Dallas the following weekend. Considering I went to or contacted every dealership in the Houston area, I can honestly say these guys were the only ones who did not try to mess around with me. There were no post-negotiation added fees or nickel-and-dime shenanigans with protection packages or the like - It was straightforward and legitimate, a great experience overall. I couldn't be happier with my car and I know where I'll be looking first when it comes time to upgrade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By phans78 on 9/10/2017 at 10:36 PM.

I am a fourth time Cadillac buyer and the last two times Mark has been by salesman. This past purchase was due to Hurricane Harvey, and the moment I contacted him he started looking for not only myself but my daughter too. He worked so very hard to make sure we were in the same cars we previously owned which was very important to us. I will forever be a Cadillac owner and Mark will continue to be by salesman. He takes the time to make sure you are happy with your purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free and pleasant.

By Arhunt on 9/5/2017 at 1:25 AM. Helped by Dedee-receptionist.

Cadillac is by far superior than any other dealership I have been to. The customer svc. The certified preowned program is awesome. I shopped around and nothing touches the program. The warrantys available are rediculiously protective. Although you pay for them, I drove out of there with every inch of my srx covered all the way down to the upholstery!!!! Never even knew these warranty were possible. Highly recommend them!!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great deals

By Chelsea Chatham on 8/8/2017 at 4:10 PM. Helped by Alexander.

So i am a first time buyer and had a price in mind that i could handle for payments. Everyone there worked together to get my monthly payment to where it needed to be while at the same time getting a car that i am happy to have and keep for a long time. I actually was at the Hyundai part of the dealership and they were very nice. There are a few reasons I gave it a 4 star instead of a 5 star, and that is because it was excellent service but walking in it was so busy it took a long to get a sales associate to help you. Also you couldn't really go and look at the cars by yourself so you really had to wait for the sales associate. My sales associate Alexander was great, lacked a bit of enthusiasm, but he showed me cars that were exactly what I was looking for and helped as much as he could with getting me the deal I needed. Also the waiting area had free popcorn and water which is awesome! Made the the wait much better :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

hyappy customer

By msgranny on 8/3/2017 at 8:49 PM. Helped by KELLY WILSON.

This is the second Cadillac I have bought from Mark Mauricio and it has been a pleasure doing business with him .Also Kelly Wilson made it so easy in the finance dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Paul C on 7/25/2017 at 1:17 PM.

Go see Mark Mauricio, he provides excellent customer service. I have purchased 2 Cadillacs within the last year and everything about the transactions were great, I highly recommend visiting Mark and Ron Carter Cadillac

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience.

By Bridget T. on 7/23/2017 at 4:10 PM.

Ron Carter Cadillac and Mark did a great job. The selection of cars is fantastic. Mark is very friendly and professional. He made what is usually a stressful and long process enjoyable. We were treated well and came home with a beautiful car. We drove past all the other Cadillac dealerships in the area to come to Ron Carter due to their selection. I highly recommend visiting Mark if your interested in a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Change of Heart ❤️

By Mrs Purnell on 7/19/2017 at 9:01 PM. Helped by The service manager terrible I don't remember his name.

My first Cadillac was a leased 2014 Escalade ESV, the whole experience from start to finish including service was the worst car buying experience ever. So my intention towards the end of the lease was returning the vehicle and purchasing another GM Vehicle other then a Cadillac. I was determined to never deal with Cadillac ever again. After I dealt with the Service Manager I had a open mind when Lisa approached me regarding giving not only Cadillac but Ron Carter a second chance. I am happy to say it was truly a different experience this time. May 2017 I returned the 2014 Escalade and leased a new 2017 Escalade ESV. So far I am very happy with my new vehicle. Also I was very pleased with the buying experience this time around. Thank you the Ron Carter staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DYNAMIC DUO WITH NO MASKS!

By luis a risi on 7/14/2017 at 5:53 PM.

TO WHOM IT MAY CONCERN; "MARK AND MIKE IN THE MORNING, AFTERNOON AND AT NIGHT TIME!... THESE GUYS WENT TO BAT FOR ME WITH PATIENTS AND UNDERSTANDING MY NEEDS SHOWING ME AND SENDING ME LINKS OF DOZENS OF NEW CADILLAC CT6 THAT I WAS INTERESTED IN WITH DIFFERENT OPTION , PACKAGES AND COLOR... THEY BROUGHT ONE TO MY HOUSE HERE IN GALVESTON FOR A TEST DRIVE. FOR I AM A CAREGIVER TO MY SISTER WHO IS BED STRICKEN AND CAN NOT LEAVE HER ALONE... THEN A WEEK LATER AFTER I WEIGHED EVERYTHING INTO CONSIDERATION PICKED OUT MY CAR AND THEY BOUGHT IT TO MY HOUSE WITH PAPERS TO SIGN!! THE PRICE I GOT WAS THE BEST FOR WHAT I RECEIVED,. AND TRUST ME WHEN I SAY THAT I DID MY RESEARCH.. WHAT MORE CAN I SAY?? GOOD GUYS, VERY PROFESSIONAL, NO PUSHING NO SHOVING. NO PRESSURE..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my caddy!!

By Amejia68 on 7/14/2017 at 3:26 PM.

Came into the dealership just looking and couldn't resist the deal they gave me. Mark Mauricio and the staff were very helpful. Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cadillac Experience

By LindaDS on 7/13/2017 at 4:36 PM. Helped by Benito Sanchez.

My Husband and I visited Ron Carter Cadillac to inquire about a 2016 Cadillac ATS with very low miles. We have received great service & maintenance over the last 3+ years after purchasing a new Sonata from Ron Carter Hyundai. My husband was impressed with the Professionalism of Benito Sanchez. I personally felt right at home when Benito's 1st questions were about our family. He was so personable, it was just like talking to a preferred family member! His expertise with " Checking off all the Boxes" when it comes to what we wanted in a luxury car, enabled us to see clearly what others have called the "Cadillac Experience". It's not just an experience, it's a FAMILY to rely on. I will strong recommend Benito to our family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very pleasant experience

By Willie from Lake Charles, La. on 7/8/2017 at 10:31 PM.

Great service and I had a super sales woman by the name of Lisa Velasco. She and Mike Pierce are the best. I would strongly recommend this dealership to someone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don & Jo from League City

By donjo7777 on 7/7/2017 at 7:14 PM. Helped by Kelly from finance, Rocky Prado service, Kaitlyn from IT.

Came in to purchase an Escalade used with low miles. Amie Gulli helped me find a new Escalade for the same price as I thought a used one would cost. I love the deep emerald metallic color everything went smooth Amie was very professional superior customer service. I recommend Amie 100%. Everyone I was in contact with was very professional and helpful. Stuart, Kelly from finance, Rocky from service, and finally Kaitlyn from IT Thanks for giving instructions on the CUE system I learned a lot. Amie is always there for me to answer any question take care of my service appointments. All I can say again is Amie is the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Eduardo Beltran-Martinez on 7/1/2017 at 8:47 PM.

Great Service and great deals I recommend to go with Lisa she's a great sales person and will help you with anything you need ! Very happy with this dealer ship

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took a little effort, but worked out well

By John from League City on 7/1/2017 at 2:47 AM.

Came in to purchase a CPO Cadillac I had viewed online. Liked the car and sat down to discuss pricing and trade. Was told they had a mix up on the pricing online and it was incorrect, but Lisa and Stuart agreed to honor it with no issue. We could not come to an agreement on trade in value for my old car, so went to another local place and received significantly more. Lisa was great to deal with and I didn't hold the trade in issue against her and went ahead and purchased the vehicle. The dealership agreed to my request for a couple of repairs prior to purchase and then on their own told me they were replacing the headlights as they did not meet their own requirements for the car. They had the repairs done in two days with no hassle and the car is fantastic. Thanks to Lisa, Stuart and also June in finance who did a great job reviewing the paperwork and answering all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What wonderful and marvelous guy Mark Mauricio!are

By Mcdonald Family on 6/21/2017 at 1:43 AM.

Mr and Mrs Mcdonald dropped by Ron Carter car browsing. Mrs Mcdonald was showing her husband what car she were interested in Cadillac CT6. We got introduced to Mark Mauricio great ambitious man to find the exact car my wife wanted. Everything went smooth and quick by the grace of Almighty God to be blessed with this nice luxury car. Thanks to Mark Mauricio !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The customer service was outstanding and the personnel

By 007 on 6/23/2017 at 9:37 PM.

Lisa Velasco and June was outstanding !!! The staff was very professional and I enjoyed the whole experience.thanks for the Cadillac experience!!!we d go back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest service ever.

By Wynell Murphy on 6/15/2017 at 6:53 PM. Helped by Michael Bowers.

Form the time we went online , the staff at Ron Carter Cadillac have been awesome. Michael Bowers, our salesman, was so patient, understanding , upfront and honest about our possible purchase to our actual purchase. The whole team was so helpful and kind. No one was pushy or over bearing. They worked for us and with us on every level. So far, greatest car buying experience. #Ron Carter Cadillac in clear lake for life.

I would recommend this dealer.