Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Mark Mauricio help my husband and I get out of a 2017 ATS...

By Ned on 10/3/2019 at 3:17 PM.

Mark Mauricio help my husband and I get out of a 2017 ATS into a 2019 XT5. We are so happy to have a bigger vehicle that is luxury. Thank you Mark for your honesty and helping us get the vehicle we wanted. If you’re looking to buy a Cadillac, go see Mark at Ron Carter Cadillac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tough Buyer

By Tough Buyer on 9/27/2019 at 3:06 PM.

It started with an email Iriam replied & very professional & polite I knew exactly what I wanted & what I wanted to pay Iriam made it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I’ve ever had at a dealership.

By Jose Garcia on 9/4/2019 at 2:11 AM.

Best experience I’ve ever had at a dealership. Thank you Mark Mauricio for the grand professional that you are representing Ron Carter in excellence and

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service from 5* Sales Team@Ron Carter

By shivakp on 9/17/2019 at 3:25 AM.

I was looking for XT4 and Daisy Gutierrez was very helpful, patient and answered all my questions right from first contact. She helped find the right car for our needs and made sure the buying process went smooth. She is very courteous, professional and didnt pressure into the deal. The whole experience of working with her was very pleasurable. Stuart Saragoza the Sales Director followed up on regular basis to make sure things were going well. He was very friendly, approachable and personally followed up on all our queries in spite of his busy schedule. He would always get back to me, even after hours. He was very transparent, provided the detailed quote and took time to explain each line item, discounts available. They put customer first in things they do. This kind of exceptional service is what wins loyal customers for life. I would definitely recommend them and Ron Carter to anyone looking for a great deal on the Cadillac. The delivery specialist Angela was also very good. She made the whole delivery, initial setup process very smooth. Thank you all for everything!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

They kept their promise!

By Business Bay Girl on 8/15/2019 at 10:51 PM.

I was at the end of my 3-year lease and just needed to turn the car back over to them. When I started the lease, they had described this experience as a simple one. I met with Mark Mauricio to handle the transaction, explained why I would not be needing another Cadillac at this time, and the rest was simple. I highly recommend this dealership and their team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By ckt cadi on 8/7/2019 at 9:22 PM.

Benito Sanchez & Rocky Prado did a great job at Ron Carter Cadillac. They sales & service & finance depts went above and beyond helping me with my new car purchase. I would highly recommend Ron Carter Cadillac !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership I've ever been to

By Shannon on 6/13/2019 at 3:32 PM.

I buy about 2 cars a year for business and personal. These guys are the best. I have bought about 20 new vehicles in 8 years so I should know. I can't say enough about their price and service. I will never buy another car from ANYONE else. Mike Pierce (GM) is second to none. He gets it done when no one else can. Mark Mauricio is who you want to deal with, and June in finance. Both are excellent. Shannon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle

By HappyBuyer on 6/7/2019 at 11:49 PM.

Mark Mauricio made our car buying experience very pleasant. No hassle. Took very good care of us. Highly recommend this dealership and Mark Mauricio. Thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everyone very professional and helpful

By Medenman on 4/6/2019 at 10:55 AM.

Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional Service

By Ranger Joe on 4/2/2019 at 8:44 PM.

My recent Caddilac experience at Ron Carter was remarkable due to the professionalism at prompt service by Mark Mauricio. My recent purchase was painless and Mark’s courtesy made the transition from our old Cadillac to our new Cadillac very pleasurable. I definitely recommend both Ron Carter Cadillac and Mark Mauricio if you are in the market for your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience with Ron Carter Cadillac and Mark Maurici

By Pantoja65 on 4/2/2019 at 6:37 PM.

Ron Carter Cadillac dealership is very professional and cares about the customer. Mark Mauricio our sales person was professional and pleasurable to work with. We will definitely use him and this dealership again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Service

By Ranger Joe on 3/18/2019 at 10:05 PM.

Ron Carter dealership and Mark Mauricio made my last purchase not only a pleasure but virtually painless. Mark was extremely professional and personalable in meetin our family’s needs while purchasing our new Escalade ESV. This is our second Cadillac from Ron Carter and this purchase was much better then the first purchase thanks to Mark. We came in from over 5 hours away to buy our new car. The process was quick and easy due to Mark’s due diligence prior to our arrival. I highly recommend Ron Carter Cadillac and Mark Mauricio for your next purchase!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Ingrid Johnson on 12/28/2018 at 7:06 PM.

I really enjoyed the experience. I would absolutley recommend you guys to anyone because of the great service I've experienced here. Thank you for your great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Maurice

By Dinoteeth42 on 12/8/2018 at 11:23 PM.

He truly treats you like family and goes out of his way to give you what you want. Been buying vehicles from him for years. Wouldn’t consider another rep. Ron Carter and Mark have met our needs for years and continue to. Give them a chance, they will make your dreams come true.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No 1 caddies 2013 now a 2018 👍

By XT5 2018 YES on 11/17/2018 at 3:45 PM.

My salesmen was a professional in every way he explained what to know about our XT5 as far as it being luxurious plus all features that comes with our new XT5 👌👍🙏👏

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

What Cadillac is and always should be--the highest standards

By EastProLaw on 11/3/2018 at 12:41 PM. Helped by Lori Schubert.

Not since I worked at and bought my first Cadillac at Bramen Cadillac in Miami 40 years ago, have I found a dealership that upholds the Cadillac standard like Ron Carter. Cadillac, is right up there with the American Flag, Ron Carter Cadillac understands this and displays it from the moment you walk in, until the drive out in your new Cadillac. Head and shoulders above every Cadillac dealer in the Houston Metro Area. Mark Mauricio is a prince of sales decorum.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good deal

By Joe’s car on 11/1/2018 at 8:58 PM.

Mark did a good job of finding just the car we wanted and got us a great price and the payment we wanted. Everybody there was very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

smoothest car buying experience ever

By crystal1234 on 10/31/2018 at 5:29 PM.

The sales team at Ron Carter made my car buying experience SO smooth. after having some bad experiences at other dealerships, i was ready to give up car buying all together. Thanks to the team at Ron Carter, I didn't and I'm now driving the car I wanted and got it for the price I was comfortable with. Best part was they didn't give me the run around and try selling me things I didn't need. Mark Mauricio, Ruben Cauton, & Lisa Velasco were all great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ron Carter Cadillac- First Class Service

By Tcollier on 10/24/2018 at 10:31 PM.

Ron Carter Cadillac customer service is first class. I'm a three peat customer. At every turn with choosing a new vehicle, executing the sales paperwork, to driving away in luxury is an experience well done. Thank you to Mark Mauricio my Sales Manager for making sure everything was done in a quick and timely manner. When they say your a part of the Cadillac Family they mean it. Thank you! Tina Collier

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent & Pleasant experience

By Neilani on 10/2/2018 at 1:07 PM. Helped by Dylan Basurto.

Our experience was excellent from all individuals at Ron Carter Cadillac. Mark Mauricio, our salesman handled everything in a timely & professional manner. I highly recommend this dealership for its excellent customer service. They are simply kind, professional, and courteous people with a great dealership.

I would recommend this dealer.