Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent & Pleasant experience

By Neilani on 10/2/2018 at 1:07 PM. Helped by Dylan Basurto.

Our experience was excellent from all individuals at Ron Carter Cadillac. Mark Mauricio, our salesman handled everything in a timely & professional manner. I highly recommend this dealership for its excellent customer service. They are simply kind, professional, and courteous people with a great dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love our Cadillac

By Garrett Knox on 9/27/2018 at 1:15 AM.

We have never owned a Cadillac before but after walking in and meeting Felipe we were sold. Felipe was very helpful and made the process very easy. The entire process was a breeze and we thank Felipe!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!!

By Lola1 on 9/20/2018 at 2:31 AM.

Mark and June are the most wonderful people I have worked with in a long time RE:getting a new car ,not just a car but a luxury Cadillac. They explained everything to me from point A to point Z about Cadillacs. Yes I am so excited to enjoy my first ever Cadillac. I am very happy and honored to be a member of the Cadillac a family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aime and Lisa were great....very helpful...

By Cadillac Shelia on 9/18/2018 at 2:02 PM.

The finance guy was great too along with sales manager. Everyone was great. This is 4rh vehicle we have purchased from this dealership and one of the reasons is Bobby in service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Mannifresh70 on 9/11/2018 at 6:23 PM.

Benito was very knowledgeable and worked very hard to get the vehicle I wanted and the payment! Highly recommend you let Benito put you in the caddy you deserve!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Diva car on 9/16/2018 at 9:54 PM. Helped by Sales manager of certified cars.

Never thought we would drive home in a beautiful CT6, but due to a patient and thorough salesman, we left 5 hours after arriving in our new car. Have had it a month and love it more everyday. Have gone back several times for equipment that was ordered and training to learn how to use the all the special features and have had nothing but great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deal and service ever

By Moms car on 9/1/2018 at 9:21 PM.

Felipe Candles sales associate at Ron Carter at the Friendswood Dealership gave me the best deal and service ever. If you ever want outstanding service and the best car deal please reach out to Felipe at the Ron Carter Cadillac Friendswood Dealership. When assisting my mother in the purchase of a new car his support and dedication to getting her the best deal was outstanding. Thank you for being the best and my family and I are looking forward to purchasing more cars from you Felipe. Thank you very much. Cassey Perkins.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome, professional,quick service.

By Shir on 6/17/2018 at 5:46 PM. Helped by Loan Davis.

Purchased a beautiful 2018 Cadillac CTS. It’s performing well in the city and on the highway. Special Thanks to Loan Davis for getting the deal closed so professionally. The finance officer is quick and efficient. No nonsense. Thanks to all who. Were involved to help us transition out of an old Mercedes into a beautiful Cadillac. Great job and team effort. Love the cheese and fruit. Great idea

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Couldn't ask for anything better

By JContreras on 5/9/2018 at 9:21 PM. Helped by Dylan.

Ron Carter Cadillac Honestly a very exceptional professional and inviting car dealership. Experienced a rough start at the beginning however the professional and collective staff corrected my situation and Rolled out the Red Carpet. They Took the time to listen to our needs and well the outcome resulted I purchased 2 vehicles within 2 weeks from them...My Sales Professional Dylan was awesome and Patient, the Sales Manager Christian was above and beyond I can't thank them enough.... Keep up Awesome Job you Guys do....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5Star

By Sandy on 5/8/2018 at 10:16 PM.

Mark was great in helping us select our xt5. This is our 2nd cadillac. What a great purchase and fine car. Thanks Mark for your excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By Melisabel90 on 5/5/2018 at 10:36 PM. Helped by Dylan Basurto.

Dylan Basurto was very helpful and straight forward during the sales process and he went above and beyond my expectations in making the purchase of my ats a very enjoyable event.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Certified 2017 CTS

By BRUCE MARR on 4/19/2018 at 11:47 PM.

I purchased the CTS, was basically purchased over the phone, I asked Mark to make sure car was check for all features to be working and would be ready for me to pickup, I drove 300 mi to get auto, Car was not ready, Paper work took 5 min. (cash deal). Took 3-4 hours to finally get on way home. Some of the features did not work. Could not get assistance over the phone. I made an appointment to return, 1 month later I took car in, about 1 1/2 hr later, came to me nothing wrong with car, we ran diagnoises on car no problem. Again I told them memory on seat does not work., Took the car back into service, 15 minutes later, came back, oh the seat control was on lock out (ever what that means), but it works now. I had conversations with Mark (sales rep), the sales manager and service manger, none of the guys could tell me over the phone what to do. Service rep was the only one that seemed to understand the problem after several explanations on what the situation was on the car. It has been 3 weeks, not a word from any of the employees at the place. By the way, when I picked up car, no inspection sticker, got stopped, nearly got a ticket. GREAT SERVICE WOULD YOU SAY!!! I have purchase at least a dozen Cadillac's, worst dealership I have dealt with!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good fun buying

By rc1212 on 4/1/2018 at 10:59 PM. Helped by Tasos.

Great deal on a nice Caddy. Tasos my sales guy was wonderful.Follow up 1st class. Minor service was handled promptly.Happy to buy there agfain.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

GMs Response Not The Truth

By Consumer on 2/5/2018 at 4:45 PM.

To Pierce at Ron Carter Cadillac. Your response to our problem stated on our SRX is not truthful. Your service dept. repaired a specific problem we brought the car in for and did not fix it properly. For you to say it was not related is not truthful. Do not try to skirt the issue. You wanted more money to fix the problem you were supposed to fix in the first place. I believe most consumers completely understand this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Shelly Mulder on 12/29/2017 at 1:43 PM.

My family had a great experience at Ron Carter. Especially with the salesman Greg Falcon. He was very personalable and not pushy or intimidating. He was able to work out a great deal to get my dad into his dream car! Thanks Greg!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The best car buying experience

By Mycaddy254 on 11/28/2017 at 2:53 AM. Helped by Benito.

My wife and I took a trip to Houston seeking to buy a CT6 Cadillac at Ron Carter Cadillac we were greeted by Salesman Benito he was very knowledgeable and friendly knew everything about the car I was seeking a true professional. I did purchase the vehicle thanks to great salesman Benito. He will be my sales person for my next Cadillac

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr Karamitsos Awesome

By Helen on 11/21/2017 at 5:37 PM. Helped by Christian Karamitsos.

Mr. Karamitsos was very knowledgeable. I felt welcomed and assured he would find and get me in a car that day. Awesome salesman, good dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cadillac 2.0

By cheryl.deitcher on 11/11/2017 at 1:42 AM.

I just bought my 2nd Cadillac from this dealership. They have great sales people - Thanks Mark Mauricio! I highly recommend them to anyone looking to purchase a Cadillac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesomeness!!!

By glopez on 11/1/2017 at 5:24 AM.

I had an awesome experience today with my Rep Mark! I would recommend anyone looking to buy, come see him! He went above and beyond for us and got me into something I really wanted! and at the price that fit our budget! 5 * for him alone and 5 * for our visit! Mark was very professional and knows what he's doing!! AGAIN 5 *!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By newcar on 10/31/2017 at 12:20 AM. Helped by Tasos.

I received excellent assistance from Tasos who assisted me with the purchase of a new Cadillac. He was very detailed and professional. Mike Pierce offered a very reasonable price.

I would recommend this dealer.