Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Continually trying to add $149.00 diagnostic charge

By rich.vilvens on 7/26/2017 at 10:10 PM. Helped by Tim Connolly.

Twice the service center has tried to add an unnecessary charge to my service. Last time going so far as to say that is the only way you will get your smog test. Straight up lied and took the truck to another dealer and it pass no diagnostic needed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fixes BRAND NEW CARS with Washers

By mike.a on 8/30/2015 at 2:03 AM. Helped by Missy Ballance.

I bought a BRAND NEW 45k 2015 Mustang GT here. It had rear quarter window with scuffed trim and a few panel alignment issues. Ron DuPratt Ford said they would take care of it. I brought the car back for adjustments. The window was repaired properly as far as I can tell. They were unable to fix the panel alignment issues to my satisfaction. They shimmed the hood striker and trunk lid with cheap 5 cent washers!! What the what?? On my NEW 45k car!! They don't have a clue how to handle very simple adjustments. When I told them I still wasn't happy, they just shrugged their shoulders. Not happy and never going back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy, one stop shop!

By exploring ford on 6/7/2015 at 4:56 PM.

Great place for looking for a new Ford vehicle. If they don't have it in their inventory they will find one and get it for you ASAP! They were easy to deal with and very helpful in trying to find us exactly what we wanted. My wife and I drove away in a vehicle that we are very happy with. We received a great deal on our trade-in, it was more than what we were expecting. They worked with us until we got the price that we were comfortable with monthly. We shopped around at other dealerships and Ron Dupratt Ford was where we bought our vehicle at the best price possible! If I were to buy another Ford vehicle, Ron Dupratt Ford is where I would go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, Honest, and Pressure Free

By krmoore on 8/4/2014 at 9:21 PM.

Dealing with Rod Cornelius is a buyer's dream come true. Rod has a casual, honest manner, and knows his products. Rod always makes buying a car an honest, mutually respectful experience where I walk away knowing I got the right car for me, at the best deal, and I received the best value for my trade-in. I appreciated hearing my options on the extended warranty and maintenance agreements. I have found those to be very cost effective in the past and I liked the no pressure, facts only consultation I was given. This experience is everything I could ask for making a major purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Fantastic Car-Buying Experience!

By Robert Cope on 7/11/2014 at 8:34 AM. Helped by Michael Youra.

I found out about Ron DuPratt Ford while searching for dealers in my area. I had never heard of this dealer before and proceeded to read the online reviews. After reading the reviews and viewing their inventory, I decided to drive down and check it out. It was a busy Monday at the end of the 4th of July holiday weekend sale, so the sales staff were all working with customers. The fleet manager, Michael Youra, came out to assist me so that I wouldn't have to wait. I told Michael what I was looking for, and my desired intentions for my trade-in, down payment, and financing. He took me out to the lot and proceeded to give me a thorough demonstration of all the vehicle's features before letting me take it for a test-drive. I was impressed with the vehicle and decided I wanted to buy one. However, they did not have the exterior/interior color combination that I wanted paired with the engine and options that I wanted. Figuring I would have to settle for something not quite what I wanted or going elsewhere, Michael performed a search of nearby dealers and found an exact match to the vehicle that I wanted at a dealer in the Bay Area. He assured me that he could have it delivered by the next day and set up the transfer. He secured great financing for me (0%) and also gave me a great price on my trade-in. He was able to also get me some great rebates, so the deal I received was right on target with what I intended. We completed the paperwork and I left to await my vehicle to be delivered. I came back to pick it up and Michael gave me another thorough demonstration of the Sync system so that I was comfortable with its operation by the time I drove my new 2014 Fusion SE off of the lot. I could not have asked for a better experience. I never felt stressed or pressured. Michael went out of his way to help me, even though he usually assists fleet customers. I highly recommend this dealer. It's worth the drive to Dixon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a used car, with Brandon's help, from Ron...

By theloeschs on 3/6/2014 at 6:06 AM.

I purchased a used car, with Brandon's help, from Ron Dupratt Ford. Everyone there was friendly, helpful, easy going yet eager to help. We tried buying a used car from private parties, small dealers, craigslist, etc. If I would have known at the beginning of my search what I know now, I would have started and ended my experience at Ron Dupratt Ford. I was treated with respect throughout the whole process. I was never pressured, never upsold. I truly felt like they wanted to help me find the right car for the right price for me. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

With the exception of our interaction with the financial...

By cadechoretz on 1/19/2014 at 6:59 PM.

With the exception of our interaction with the financial person, our experience was exceptional. The financial person, in addition to signing the loan papers, tried to sell us on various extended warranty and maintenance agreements. He was very pushy. He was also very off-putting when prior to the warranty and loan transactions, he offered to buy a the car we initially thought to trade in. When he expressed interest in the purchase, we told him that we'd already made an offer to another party to purchase the car. He said he'd buy it right them for 75% of what we'd offered the first party. We told him that we couldn't go behind the other party's back. His reaction really soured the experience with him. We recalled that with previous automobile purchases the hard sell warranty/maintenance agreements were also off-putting. That must be part of the process, but one we'd rather do without. Aside from that, the salesman and dealership are first rate. We've made many purchases from Ron DuPratt Ford over the years. Their service department is a pleasure to work with- very honest, skilled and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I always get great friendly service at great prices that...

By TLCallow on 11/24/2013 at 10:50 PM.

I always get great friendly service at great prices that you would expect to find at a dealership for parts and service. The staff is great and work hard for the business. I would recommend this dealership to anyone in need of quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a first time buyer and I found the Dodge Nitro at...

By cg683 on 10/19/2013 at 4:13 PM.

I am a first time buyer and I found the Dodge Nitro at Ron Dupratt. I called to make sure they still had it before i took the drive from Woodland. I spoke with Tim and he was so much help. Told me i could get pre-approved online before i came in to look at the car. When i did go into the dealership, Tim had the car ready to look at. What i liked more is that he let me look at the car for as long as i needed. He was in no rush as well as he didnt try to sell me any other car. I had a certain amount that i wanted to stay around for a car payment and they were able to get me a great deal which kept the car payment at the exact price that i wanted. I would recommend Tim and is staff to anyone looking for a new or used car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great experience overall at this dealership. We...

By lcky349 on 5/27/2013 at 4:44 AM.

We had a great experience overall at this dealership. We were a bit nervous at first, because this was our first time buying a new car (having always purchased used previously). Our first contact at the dealership was Missy Ballance, and she was great at listening to our needs, and working to find us the cars they had in stock that fit into our needs. We left the dealership feeling very comfortable - more than can be said for several other dealerships in the area. After test driving every similar car of other makes available at other dealerships and taking time to save up a sizable down-payment, we returned to DuPratt Ford. Missy was busy with other customers when we arrived, but Tim Dunahay picked up where we left off with Missy. Tim was very low key and, most importantly, honest with us. We never felt like he was saying anything unreasonable or being even the slightest bit pushy. He was honest about many of the packages and options they had, even pointing out those he felt were not great fits for us. When we needed some time to weigh the options, he gave us some time and space. In the end, we walked away with our first new car (a Fiesta) at a fair price and with very good financing with minimal hassle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

When investigating the possible purchase of a new Ford...

By happytraveler1 on 5/19/2013 at 9:39 PM. Helped by Tim Dunahay and Ron Wolf.

When investigating the possible purchase of a new Ford Fiesta and during the purchase-process itself, I received nothing but the most courteous, helpful, professional service from both Tim Dunahay (Internet Manager) and Ron Wolf (Sales Manager). Tim was such a pleasure to deal with---well-informed, never pushy or hard sell, and fun to talk to, and Ron tried and succeeded in giving me a very good deal. They both have my highest recommendation. Barbara Drushell, Davis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I found my car looking on internet after an awful...

By JayTee on 5/10/2013 at 10:10 AM. Helped by Kurt, Missy, Adam, Tim - been so long now..remember faces (y'all post pics LOL).

I found my car looking on internet after an awful experience at Toyota. I needed to select without push-found the car, worked out the details online and I believe it was Adam and Kurk that picked me up from the train station in my soon to be purchased BEAUTIFUL BABY BLUE Hyundai Tuscon SUV. Everyone was very kind and even took me to Walmart to load more money on my card to purchase insurance so I could safely and securely get on the road! I am disabled and appreciated the extra time and patience Kurk and Tim took explaining the deal and my options. Missy and I kicked it and talked about nail art--my passion. I don't believe I will be purchasing a car soon but should I decide to get another car, I would choose Ron DuPratt Ford! I told all my friends, and now you what a pleasant experience -- no stress, no hassles, no telling me what I want, I luv it - every car dealership should go through the Ron DuPratt Ford training...Thanks Y'all, when you least expect it, Stella Rae and I will cruise through -- God Bless You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was a wonderful experience for us. We live in San...

By Jul1a on 3/26/2013 at 7:38 PM. Helped by James.

This was a wonderful experience for us. We live in San Diego and had to make a 10-11hour trip by train in order to purchase and pick up the vehicle we wanted. We were greeted by a representative at the Davis train station, James sent him there to pick us up and take us to the dealership. I appreciate that greeting as we initially were going to catch a cab. We had been looking for a Ford Taurus X AWD hopefully Eddie Bauer Edition. And we finally found it with very low miles under 20,000 for a 2008! I initially wasn't going to call because the asking price was a bit high but after considering the low miles I called and spoke with Paul. I wanted to know if this was a 7 seater? Paul said he would go check as he didn't know and he would call me back. I then got a call back from James letting me know the details of the car and he gave me their website so I could look at the car. He said Paul had been helping some clients and wouldn't be done for a couple hours so he didn't want to keep me waiting on the vehicle details. James was very professional and helpful in getting me that car. I then gave the information to my husband Marc and told James he and Marc can work out the financial details. James gave us a deal we couldn't resist. And he worked with our credit union. Today I have my Ford Certified vehicle and I am extremely happy with it. Thank You James and Paul for the great customer service we received through this process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James was very friendly, helpful, and responsive. He...

By jaysendlong on 1/25/2013 at 11:17 PM. Helped by James McClure.

James was very friendly, helpful, and responsive. He answered all of my questions and explained everything in a clear manner. The whole process was extremely easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST. Bought two new 2013 Escapes. My sales rep. Tim...

By gsteggall on 10/30/2012 at 6:35 PM.

The BEST. Bought two new 2013 Escapes. My sales rep. Tim Dunahay was highly knowledgeable and a pleasure to work with and made you feel very comfortable. I'd highly recommend this dealership and Tim to anyone. Thanks for a great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

One of the best car dealers i have dealt with . Brandon...

By NickRaven on 10/29/2012 at 7:05 AM. Helped by brandon caporale.

One of the best car dealers i have dealt with . Brandon caporale was very helpfull and knows the car bussines well. Pulls no punches. made me and my wife feel like we had a friend on are side. went out of his way to get the best deal for us. Really aprecate the honesty and strait talk (no double talk) Will definetly recomment them to my friends, and will purchase my next vehical there. again thank alot SINCERLY NICK & KIM

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying our new Explorer Limited. Great...

By Sharon Loomis on 10/29/2012 at 1:12 AM. Helped by Jack O'Dell.

Great experience buying our new Explorer Limited. Great people to work with! Jack was very informative and helpful throughout the procedure. They had a wide variety of Explorers to view which was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great team. I've purchased 15 or more cars in my...

By christopherh on 10/28/2012 at 1:53 AM. Helped by tim and bob.

What a great team. I've purchased 15 or more cars in my lifetime and this was by far the best experience. The sales rep Tim was easy to connect with. You could tell that he genuinely enjoys his job. Tim was friendly, knowledgeable and a no time came across as being pushy or cheesy. His sales approach was absolutely perfect for us. I'd highly recommend this dealership and make sure that you ask for Tim when you get there!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We bought our 2006 Ford Ranger from Brandon Caporale in...

By jcrow on 10/19/2012 at 8:48 PM.

We bought our 2006 Ford Ranger from Brandon Caporale in August 2012. Brandon knows what it means to be in the customer service business. I can't express enough how well he handle our situation from start to finish. We ended up with a hicup after we took the truck home and Brandon came through for us to help fix the issue. My husband loves his truck. I would totally buy another used vehicle from Brandon anyday. Thank you for all your hard work and sweat Brandon!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brandon was amazing and so helpful! I told him what I was...

By AshleyS84 on 10/11/2012 at 8:51 PM. Helped by Brandon.

Brandon was amazing and so helpful! I told him what I was looking for and he delivered not only the exact car I was looking for, but also at a great price. Jon was super fun and friendly, I enjoyed Jon's company, even though I wasn't dealing with him. Great conversationalist while I was waiting for all the paperwork to go through. Thanks for the keychain, buddy! I would recommend these guys to anyone!

I would recommend this dealer.