Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department is amazing!

By CGA on 8/6/2019 at 12:45 AM. Helped by Bobby Taylor!!!.

I have taken my 2012 Camry in faithfully for the last 2 years. I have always been pleased with their honesty, efficiency and good work. Bobby Taylor was the best help today. He listened well to a concern I had about a rear rattle, talked to my mechanic team - when it was up on tbe rack gor tire rotation, they found the simple issue and corrected it! Bravo team! Wonderful customer Service! I will see you for my next 5,000 mile round! AND I bought got the car used st a Honda dealership and they still treat me like royalty! Just saying it's worth it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service department

By TM on 9/15/2019 at 5:23 AM. Helped by Fan.

The auxiliary battery went out on my Prius. After getting a jump I called Ron Tonkin to see if the could get me in. They set me up with an appointment 20 minutes later and my service tech, Fan was great. Friendly, told me exactly what to expect and a price. Texted me part way through the service with an update and got me out of there quickly. Good experience-

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service maintence

By 7169512003 on 9/5/2019 at 5:28 PM. Helped by Jimmy chow.

He very nice with customer and good talent person for the services on the job then help customer understand how the way for services maintence on the cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to visit

By Acgrant on 8/30/2019 at 10:18 PM. Helped by Henry Wi.

It was easy to schedule the appointment and confirm it on line. Once at the dealer he clearly explained the service options service was completed in the estimated time Truly an easy, painless visit.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy peasy!

By Blaine64 on 8/29/2019 at 3:31 PM. Helped by Bobby.

Kudos to service writer Bobby. He explained the whole process so that we understood what was going on, what to expect and our options in easily understood terms.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Debjlim on 8/23/2019 at 5:38 PM. Helped by Henry.

Thank you so much for your excellent service I totally appreciate it. You explained everything to me and took good care of me . ???? Again thank you..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire and Routine Maintenance

By vidak on 8/6/2019 at 9:40 PM. Helped by Henry Wu and Angel Sainz.

Henry was super helpful and communicative :-) He answered all my questions and updated me as needed. I had a very positive experience at this dealership!! Also my car is now in great driving condition!!

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Didn't do the work they said they did.

By robhrmn2019 on 8/3/2019 at 3:12 PM.

Ron Tonkin Toyota Took my Toyota to their Service department who checked all items as done but I discovered that they didn’t reset my oil change warning light and I had to return the car to them the very next day to have it reset. Another day I had to take off time from work. I then realized that my wiper blades were old and hadn’t been checked by service but again they were checked off as having been inspected. What else did they not inspect? The service dept. gave me a free car wash coupon worth about $3.00 for their neglect. I will NOT have my car serviced by them in the future.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful, knowledgeable.

By ThreeString on 7/31/2019 at 11:12 PM. Helped by Robin Boyd.

Robin did a great job explaining this the second we got there it's hard to drop a bunch of money on car repairs but it's easier if you feel like you have all the information you need to make an informed decision.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jimmy in Service is the best!

By Jenna547 on 7/30/2019 at 1:57 AM. Helped by Jimmy Chow.

I love Ron Tonkin Toyota Service Department because of Jimmy. Jimmy always provides excellent customer service...always keeps me updated on the status of my car, and is an all around nice guy! I have 2 Toyota dealerships closer to my home, but go here because of Jimmy.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Had to bring car back next day.

By robhrmn2019 on 7/27/2019 at 3:15 PM.

The dealer had checked off all items as "done" but they weren't. Had to bring the car back the next day to get the car re-inspected (another day of missed work for me) and they still missed items like wiper blades that should have been replaced. All the dealer did "to make me happy" was offer a free car wash coupon worth about $3:00

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job Aaron

By Vin on 7/23/2019 at 7:57 PM. Helped by Aaron.

Very efficient. Thorough and professional courteous honest communication. Competent advisors who care about Toyota brand.. I appreciate the service and have taken my Toyota here for years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thorough and deliberate

By retired on 7/22/2019 at 10:42 PM. Helped by Both Robin Boyd and Jimmy Chow. I appreciate both and use whichever service manage is there at the time of service and has time..

I appreciate careful explanations on any problems, and rating system on how much of a problem it is... immediately. Friendliness and trustworthiness is very important to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By hn79972 on 7/18/2019 at 10:28 PM. Helped by Bobby.

Great customer service!Bobby was really nice and friendly, considerate for my service done as quick as possible made an extra step by called his boss because I had three kids with me. Thank you Bobby

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experiences.

By Aryanna on 7/16/2019 at 6:35 PM. Helped by Trask Sampson.

Justin is AMAZING! He helped with the purchase of my first vehicle a year and a half ago and we were able to go back and trade that in for an amazing family vehicle. Just let Justin know what you’re looking for and he will make it happen!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Newton, V on 7/9/2019 at 7:25 PM. Helped by Henry Wu.

Henry Wu explained everything that might be considered in keeping up my Rav 4. Then he helped by prioritizing what really needed to be done, making sure I knew what should be done next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and Service -- both positive experiences

By PortlandPrius15 on 7/4/2019 at 4:37 PM. Helped by Bobby Taylor.

I have worked with this dealership for over a year, and every time, I've been treated with respect and care from a number of different people in the Sales and Service departments. In Sales, Justin is positive and attentive, and he answers questions efficiently and clearly. On the Service side, most recently I worked with Bobby, who is warm and shows concern for both the customer and the vehicle. Bobby is knowledgable and thorough, and I will continue to go to Tonkin for service in the future. I have gone to other dealers, but they are not all the same. I definitely recommend Tonkin.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad brake job

By Derekm on 6/30/2019 at 12:28 AM.

Terrible experience with brake job here. Paid over $1100 for original brake job which took from Saturday until Monday late afternoon. Problems from day one. I’ll NEVER return back here for ANYTHING! Garbage

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mwolf on 6/19/2019 at 12:24 AM.

I enjoyed my purchase experience with Craig and team, they weren’t too pushy and got me exactly what I wanted, I know Craig put in a lot of time finding the right truck for me. Thanks to all involved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By JJ Mendoza on 6/18/2019 at 1:58 PM.

Very friendly and clean area, done at the time they promised really recommend this dealership from the sales to finance to service they treat you like a family.

I would recommend this dealer.