Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.1  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Danny Cardinal

By Jacob Allen Henderson on 5/30/2017 at 2:47 PM.

Danny Cardinal is an awesome personable guy and got my wife and I an awesome deal on a 2014 Chevy Equinox after a recent total on my 08 Malibu. Easy to work with explained everything great helped get everything setup and working. Great guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Cruze purchase

By oswego190 on 1/31/2017 at 11:44 PM.

I can't stay enough good things about how Danny Cardinal helped set me up with a vehicle that met my needs and financial situation. I was very wary coming in after several bad experiences with other dealers, but was pleasantly surprised as Danny put me at ease, was honest and worked with me. He was also helpful on a couple of post-sale matters, responding quickly and helping resolve a problem. When I'm in the market for another car in a couple of years, he'll be my first call.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service and unprofessional

By Evo man on 12/19/2016 at 12:33 AM.

To first start off when I first arrived it didn't seem to bad of a place until I went into dealing with the finance managers and sales man. After looking at some trucks that I had seen on their website I was decided on a truck that I liked and everything was good to go but then when we had an agreement on a price of the truck and all the paper applications were being processed ,they backed out and told me it wasn't possible to sell it to me when they had offered me that price. we had the agreement paper stating all the pricing etc. so after raising the price on the truck then they decide to tell me a set amount of what my payment would be here comes the finance manager changing things around again saying that they had processed me for the wrong truck. Now how many times can u mess up my application when we agreed on one vehicle . After all this time wasted I decided to walk out and never again will I shop here I was decided on purchasing the vehicle but after so many run arounds and lies never again stay away from here

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good dealership

By Perry 2011 on 12/14/2016 at 12:14 PM.

Great experience with my salesman Brian. He took the time to show me the vehicle and all the features. I was at the dealership for about 2.5 hrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and a caring team

By BPerkins on 11/12/2016 at 11:18 PM.

After a bad experience at a different dealership, I went to Ron Westphal and was immediately assisted and treated like a human being. I already knew what car I wanted and the service team of Mike and Shaun were great. I knew exactly what I wanted with my new car and I had to stay on budget, Mike Wiley worked with me to get me the car I wanted within my budget. When my car came in, Mike made sure that my initial system settings and services were activated and that I knew how to use them properly along with a lot of other groovy features that the car has. I love my car, and I really appreciate the efforts that were made by Mike to make sure that I got what I wanted. Ron Westphal was recommended to me and I recommend them to you. Throughout the entire process I met a lot of the staff and they were all very nice and helpful. Great team.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor salesmanship

By MalibuMomma on 10/21/2016 at 3:55 PM.

Our salesman Danny while initially helpful. Became belligerent when we tried to determine what the asking price was without buying. After repeatedly asking for a price he reluctantly gave us a price. We ended up buying from Chevrolet of Naperville.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 stars isn't enough

By Albert (alix) Kunold on 8/6/2016 at 2:26 PM.

Shawn was super nice and helpful, didn't gave me the run down on the car I was super interested in, but we also explored other options; however he wasn't pushy about it whatsoever, which I greatly appreciated! I'm the end I got the car I loved and Sahwn took care of me the whole time, and explained each step of the process as we went along, I'll definitely be going back to him in the future and have been telling everyone I know about the awesome, super professional, and every personable service I got

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Richard was a great salesman!

By Amazingmedic1 on 6/23/2016 at 10:15 PM.

Richard Graham was a great salesman. He was very friendly, knowledgable and very helpful with the purchase of a truck. Don was also very friendly and had a good sense of humor which took some of the stress off of purchasing a newer truck. Would recommend dealing with either or both of these gentlemen when purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Maria on 6/11/2016 at 10:18 PM.

We had the best experience at Ron Westphal. We started with one salesman Brian and we had to step out and he very professionally handed us off to Mike Wiley. Best experience ever. Mike did not make us feel intimidated and was a straight shooter. He went the extra mile. I will be recommending him to family and friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase

By Ebailey on 6/11/2016 at 7:35 PM.

Very kind and helpful and knowledgable and Shaun stayed with us to help purchase 2 cars talked over everything about the cars so we knew what we were doing,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shaun and joe

By Tay531 on 6/11/2016 at 7:36 PM.

Shaun and joe seriously are the best! very nice and genuine guys! Super helpful joe bought us lunch and Shaun was completely helpful and neither one of them were pushy! They wanted me in the car I wanted! Shaun is super cute too so that's helpful!😉

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best and smoothest seevice I gotten in a while

By Chevy Tommie on 5/26/2016 at 5:26 PM.

Shaun was very easy going,knowledgable, and worked hard for me. I was shopping around for a pick up and not planning to purchase that day. But everybody is looking until you find the right deal. Shaun listened to what my needs and guided me to a candy apple red 2011 Chevy Silverado . It only had one owner and zero accidents . Drove smooth too. Shaun made me an offer I couldn't refuse and I drove off with the beauty. I would highly recommend Shaun and this facility . I will be sure to come to Shaun for my future vehicle after this . Great guy!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Genuine nice guys

By kristine b on 4/27/2016 at 4:20 PM.

From the service department to the sales team, these guys are absolutely great! Brian sold us a Captivia and it is by far the nicest car we have ever owend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cruze Purchase

By Brandon Fairfield on 3/15/2016 at 1:13 PM.

Went to the dealership to look at purchasing a new car. Danny helped us pick out the right car and made the process painless. Danny helped us set everything up in our new car so we didn't have to. He was not pushy at all and didn't try to make us buy something we didn't want. I would recommend him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and Caring

By gbf4l01 on 2/28/2016 at 12:12 AM.

Shaun is young but very knowledgeable, he truly went out his way to make our dream SUV possible. We shopped around and were disappointed. They have gained our respect, and I will refer them to all my family and friends. Once again I am truly grateful, for this pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great customer service.

By Jolene0130 on 2/25/2016 at 7:36 PM.

My husband and I where in desperate need of a new vehicle and our situation was a little diffrent we needed a 7 seater vehicle. Our only option was the traverse. We went in talked to Danny and left with a 2015 traverse that night. Woke up the next day with a bad feeling in my stomach like we did the wrong thing. After looking at everything financially we realized we made a mistake and need something with a smaller payment. After a couple days we walked out of the dealership with a 2012 Chevy traverse in our price range. Danny and the general manager bill did everything they could to make sure we where happy. I can say they where very helpful and I would recommend Danny to anyoneml.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasantly happy

By Jslavik245 on 12/19/2015 at 3:34 PM.

Rich was great, never pushy, listened to exactly what I said I liked and did not like. Warm, friendly and great sense of humor! Everyone was extremely polite and accommodating. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy breezy!

By Charles on 11/6/2015 at 10:04 PM.

After my first experience today at Ron Westphal Chevy, I can highly recommend this dealership. Their sales and management staff was so undeniably easy to deal with! General Manager Bill Houlis was a pleasure to work with, as was "Big Mike" and my sales consultant Shaun Nichols. I asked for the "best price" and they gave it to me straight away, no hassles. Shaun went through the vehicle systems with me and I must say that the purchase experience was among the easiest and fastest that I have ever had. Congrats to a great team, and "I will be back".

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Straight forward, honest, friendly staff

By markv85 on 11/5/2015 at 4:35 PM.

My wife and I came in knowing which car we wanted. They gave us a great deal and beat the other dealership's price. The sales consultant we worked with was a nice guy and easy to work with. He was a straight shooter. The overall customer service we received was great - 5 stars. I only took off one star because we didn't get a great trade-in value. Below Kelley Blue Book. However, other than that, our experience here was great and we went home happy with our new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very warm environment

By Terry Mitchell on 11/3/2015 at 8:50 AM.

My experience from the time I called for an appointment to upgrade my SUV from a 2012 to a 2016. When I arrived I was greeted at the door by Richard Graham; within an instant our conversation went to what my wish list consisted of. Richard took note of what type of vehicle I was interested in and went to work to make it happen. I was able to get the 2016 pearl white Traverse with the must haves; "remote start, heated seats, sun-roof, tented windows, V-6, caption seats, third row seating and running boards." Did I mention that the truck had only eleven miles on it at the start of the test drive. I left there very well pleased in my 2016 truck.

I would recommend this dealer.