Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Helpful!

By HLKeller on 8/15/2019 at 9:55 PM.

Everyone is friendly and helpful and it’s a pleasure to do business with them. This is my second leased Honda with this dealer and I wouldn’t go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpd make a great decision

By escape164 on 8/11/2019 at 9:32 PM.

After my Honda Element was totaled, I was able to work with Nick to find a new vehicle and make a purchase that I'm very happy with. He helped me lay out different options and ultimately find a vehicle that I was happy to drive away with. Would definitely work with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and friendly

By John on 8/9/2019 at 4:59 PM.

Was a walk in for an oil change and they said about 1-1/2 hours. I was in no rush so they did what they promised and I was on my way with an oil change and a car wash also. Great experience and a great price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome sales

By Shopcar on 8/8/2019 at 11:41 AM. Helped by Sarah Christensen.

Great customer service. Sarah was very helpful with the whole process. I would definitely return to buy another Honda anytime. Thank you for great service

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Tricked and lied to

By LROMU1987 on 7/29/2019 at 10:34 PM.

Tricked into getting a higher APR and getting extended warranty. Salesman and finance guy lied about the car year and price of warranty to agree on the car. Salesman went into the finance office right after I agreed on the financial part and said I couldn't get the special APR promotion after all because the car I bought wasn't the 2018 and it was actually 2019, even though I confirmed with him the year of the car 2-3x during negotiation. Then the finance guy said my monthly would only go up by a few dollars ($7) if I get the extended warranty. What he didn't tell me when he showed me the monthly price difference on his calculator was that the monthly price (of the car alone) he was adding the warranty to was already higher than what I should've been paying, making it seem like the price jump wasn't as high as it was. It turns out the extended warranty was about $1,280 higher than what he had implied after I got home and did the math closer. On top of that, when I canceled and demanded a refund for the extended warranty a week later, it took him over 2 months to actually send the paperwork to the warranty company. It turns out he never even faxed it over during this time and I had to call him several times over a few days because he wasn't answering my messages. He finally called me and tried to say it was someone else's fault for not faxing it.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They sure make it easy!

By JennyS on 7/28/2019 at 7:29 PM. Helped by Chris Wrublick.

After a great experience buying my car last year, I returned the Muller Honda today for my second maintenance visit. It was fast and convenient. Good communication from my service man, and decent coffee from the machine! They washed my car today, too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Caseyn on 7/26/2019 at 4:23 PM. Helped by Angel, Brian.

I was very excited to drive off the lot with my brand new car! The whole process was very smooth. I worked with Angel over the phone and all I had to do was sign and drive! I went to get my first service and the service was SUPER FAST! Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cr-V Maintenance

By TimTam on 7/24/2019 at 10:45 PM. Helped by Jason F..

The Service Staff, especially Jason F., is helpful, professional, and willing to go the extra mile to ensure all maintenance issues are taken care of in a timely manner. Jason is the BEST and I’m glad he takes care of my maintenance needs. 5 STARS!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Airbag recall

By Monicaleonard on 7/5/2019 at 7:44 PM.

The service department got us right in and fixed the airbag. They were very friendly and accommodating.I would come back to this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Jcostilla on 7/10/2019 at 7:48 PM. Helped by Alan Lauritzen.

My overall experience at the Honda dealership was amazing they always great me like I’m family and I would highly recommend my family and friends to go there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an oil change

By Haywood on 6/30/2019 at 10:59 PM. Helped by Chris Wrublik.

I love this dealership. The men that work in the service area are very attentive and helpful. My car is always ready in a short amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long Time Muller Customers

By JOHNTOLLESON on 7/4/2019 at 3:42 AM. Helped by Alan Lauritizen, Eric In Finance.

We have purchased four Honda automobiles from Muller Honda. We have appreciated the sales, finance and service departments in all of our purchases. We purchased our first Honda, a Pilot with Scott Muller at The Highland Park Store and have loyal customers ever since. We have never been disappointed with Muller Honda!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil Change Review

By Teddy on 6/25/2019 at 4:08 PM. Helped by Domingo Vargas.

The experience was fine- prompt service at a fair price but I do miss the express service oil change when no appointment was needed for an oil change. My oil change light came on Friday and first available appointment was Monday at 12:30pm.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service is always great at Muller Honda of Gurnee

By DW on 6/25/2019 at 3:35 AM. Helped by Alan Lauritzen.

I’ve been taking my Honda to Muller Honda of Gurnee for years. Even before it was Muller. The service is already great. They are friendly, courteous, and most importantly, capable. The repairs are always done right the first time. This is one reason we chose Muller when we bought my wife a new Honda last year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muller Honda Service Center Keeps My Car Healthy

By CRBallard on 6/20/2019 at 1:49 AM. Helped by Alan Lauritzen - Service Advisor.

I utilize Muller Honda Service for all my car checkups & maintenance. I Trust that by following their service recommendations & having the work done by their mechanics, my car will perform as expected. Year after year, they are Always professional & courteous & Most Importantly, my car continues to run like new. The Service Advisor explained what needed to be done & why, very well. He fully answered all of my questions in a manner that I could understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muller Honda Service Department

By LPD28 on 6/14/2019 at 4:20 PM. Helped by Jason Fosdick.

Excellent service department! Service advisor Jason Fosdick is outstanding to work with. He’s very knowledgeable and only recommends what’s needed. He is the main reason why we service our Honda vehicles though Muller Honda of Gurnee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this place!

By Love Honda on 6/1/2019 at 3:43 PM.

Hands down best service! We have bought cars from here And will continue to buy from here. Service department is amazing. Always very upfront. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and smooth experience

By ChicagoChemist on 5/8/2019 at 1:43 AM.

Superb experience with David - friendly, quick to respond, to the point, knowledgeable, entertaining - highly recommend coming back to this dealership. I was amazed by how smooth and seamless the whole process was. I left feeling loyalty to the place, that only wanted to take my business there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Vickir on 5/1/2019 at 7:42 PM.

Came in for an oil change and warranty work. Didn’t take long. I had forgotten about neefing windshield wiper blades but they reminded me and put new ones on. I am very pleased with the service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By StevenB on 4/27/2019 at 8:31 PM.

Quick, efficient and friendly oil change, no pressure. I always use the Honda service department for my service, their prices have become competitive with service centers in the area.

I would recommend this dealer.