Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
3.8  
Overall Experience
3.5  
Price
3.3  
Quality of Work
3.3  
Service
3.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LAZY AND USELESS!!!

By Sarah Nicholson on 9/23/2016 at 12:14 PM. Helped by Bryan.

Service department is ABSOLUTELY HORRIBLE!!! My vehicle is 2 months old and has a defective seat. They told me I had to call Chrysler to open a case even though it should be covered under warranty, no questions asked. Once Chrysler told them to do their jobs and replace it, they are refusing to order the part or even answer Chryslers calls to see if repairs are being completed. I spoke to someone this morning and found out that they will not help because I didn't buy my vehicle from them!! LAZY AND USELESS!! I lease every 2 years, guess where I WON'T be buying my next car?

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

service department

By cp on 5/15/2016 at 11:58 PM. Helped by Bryon Collins , Lisa Roberts.

Bryan Collins,and lisa roberts ,both are very good.service advisor I was very happy with my visits and the work the dealership did. will have them service my jeep in the future. chris

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experiences

By JCD on 3/4/2016 at 5:00 PM. Helped by Mike, Mark.

I have purchased two used vehicles from them. Both experiences were excellent from beginning to end. We drive an extra 1/2 hour to give our business to this dealership as a result. It's well worth the time.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Friendliness
4   Overall Experience

They corrected their wrong doing

By Luvmyrid on 1/21/2016 at 7:25 PM. Helped by Thank you Dennis.

I wasn't happy with my last visit and when the manager herd, he called me and made right on all my concerns. I'm happy that they showed interest for my unfortunate service. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Customer Service Experience

By JeepDriver12 on 9/10/2015 at 7:20 PM. Helped by Service Manager.

The service department told me to go back to the dealer I purchased my vehicle from to have the trailer package activated on my Jeep. Furthermore the dealer was unable to be flexible with me on appointment scheduling. I do not recommend the service department to anyone looking for a reasonable customer experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

salesman basicly told me to leave if i dont buy a car now

By disabled man on 8/7/2015 at 8:17 PM. Helped by dont know name.

went in to buy a car the salesman told me I had to buy a car that day or leave now very rude I guess he did not like my disability condition

I would not recommend this dealer.

Overall Rating

2.8  

5   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Poor sales customer service

By straterjess3 on 7/11/2015 at 3:42 PM. Helped by Lindsey.

Asked Lindsey to do some figures that was July 3rd. Still waiting for response its now July 11th. Then I get an email alert, the truck I was interested in is no longer in stock. If they can't meet my figures at least call and explain. Don't leave consumers hanging for hope! Then I did a live chat asking how to file a complaint, I was told a manager was to email or call me. NEVER happened!!!!

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Beware - Bait and switch specialists.

By Jim on 6/5/2015 at 10:10 PM. Helped by Several.

I saw a new 2015 car online that I was interested in. I called the dealership to confirm they still had it, they told me they did and I drove an hour to buy it. When I got there they told me that the car I saw online was already sold, but they had a 2013 model that they would be happy to sell me for almost the same price as the new car. The original 2015 car that was "already sold" is still on the web site offered for sale. Beware

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

NEVER Again

By luckyvinny on 10/16/2014 at 11:53 PM. Helped by Paulette & Dennis.

If I could give them 0 stars, I would. Worst service department ever. They had my vehicle for 8 weeks. Okay, that's the time it takes to repair. I'm not upset about that. What I am upset about is the lack of communication, the quality of work, and the customer service. During the 8 weeks that my vehicle was in, I called nearly once a week to find the status. I was promised by my service writer that I would be called the following week. TWO weeks later, I had to call because I heard nothing. I pick up my vehicle and was treated like I was an inconvenience by the cashier. I never met my service writer. The cashier merely pointed at my car outside. Nobody went over my car with me. Nobody reviewed the repairs upon completion. Nobody cleaned the car. It smelled awful! I went to turn the vehicle on and noticed my button to start the vehicle was in my cup holder. I turned on the heat and the rank smell of the shop nearly made me vomit. I spoke with the service manager that told me he didn't want to give me excuses, as he spewed one after another. On my drive home, I noticed that additional pieces of my dash were in my cup holder and I had to put that back together as well. WORST experience ever! Thank God I wasn't in an accident!!! The problem was from a natural disaster that affected my vehicle. I cannot believe they are still in business. What a shame!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I recently purchased a minivan from roseville cdjr and...

By prophet097 on 4/24/2013 at 7:48 PM. Helped by rory,jim,mike.

I recently purchased a minivan from roseville cdjr and found it to be a great experience.The sales staff was very friendly and took the time for test drives,answered a multitude of questions,and went over all operations and functions of equipment.I was given a tour of the facility and also introduced to the service staff in the event i would need service in the future. I was truly impressed and would recomend this dealership for your next purchase.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

This was a finance guy that sold me the warranty that I...

By chryslerrosevillesucks on 3/21/2013 at 1:04 AM. Helped by Mike (finance).

This was a finance guy that sold me the warranty that I did NOT need. The car I purchased was a vehicle that was still under the manufacturing warranty for another year and a half. The finance guy (Mike) told me that the manufacturing warranty is only good for another "month or two." Had I not followed up with Mazda directly, I would have never known. I called them immediately and tried to cancel the warranty Mike sold me. I called and emailed the sales guy and he never got back to me. Called and talked to the manager ROY, he said he'd talk to Mike but he never got back to me either for 3 days. I eventually called and talked to him and was able to get the cancel form faxed to me. Horrible customer experience and service. Would not recommend this dealership to ANYONE. Glad I'm done dealing with them.

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Work is never done right the first time. They treat you...

By unhappycustomer51 on 6/16/2011 at 5:56 AM. Helped by Paulette.

Work is never done right the first time. They treat you like you do not know what you are talking about. If there is any possiblity that they could of made a midstake they are not even willing to work out some kind of deal with the customer so they can walk away with some statisfaction. They are always in the right. After spending a lot of money on useless reasons to correct a problem then they decide it was'nt even close to want they thought of in the beginning. They put you on another goose run. I wish Colonial Dodge was still open and this place had closed down. Because after all the money this place has taken from me, I will never go back to this place again. I never know if my work ever gets done. One time I was told that the place was closed and I believe he was on his lunch break. Not even the employees want to work there! LOL

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

At the purchase of my new Jeep they failed to register...

By Jeep Owner on 3/13/2011 at 10:02 PM. Helped by Paulette Davis, Jud Kotas.

At the purchase of my new Jeep they failed to register the Chrysler service contract that I paid for when I purchased the Jeep. When I did have to go in for service, they would not honor this service contract & fought me about it. I had to bring in all of my original sales receipts & contracts to prove that I did in fact purchase this contract. They very reluctantly agreed to give me what I paid for. Their service department is the very definition of dishonesty & incompetence. I have owned many different makes & models of new vehicles & have never ever seen such poor service. This is my first Chrysler product & I had high hopes, but I can honestly say that after my experiences at Mike Riehls Roseville Chrysler Jeep I will never ever own a Chrysler product again. I would highly advise anyone thinking to purchase a Chrysler product to think again. And never, go anywhere near with this dealership. If you do you will regret it. Consider yourself warned!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

My 2008 Chrysler Aspen went in to the service because of...

By ostrowski01 on 8/17/2010 at 1:59 AM. Helped by owner Mike Riehl and his service staff.

My 2008 Chrysler Aspen went in to the service because of unusual wear on both front tires. The service tech said was tie rod -was covered under warranty but would not cover tires that was a result of tie rod problem. They first started that they wouldn't replace them because the tires weren't rotated-we told them to check their records because they did rotate them and then I asked to speak to the dealer owner -Mike Riehl-He stated that now the tire wear was due to normal wear and tear. He told me that CANCER is a problem my tire situation is not a problem. I told him that my father died from cancer and he said so did mine. He did not resolve the issue and has absolutely NO CUSTOMER SERVICE SKILLS.

I would not recommend this dealer.