Dealer 2-Year Rating

Overall Rating

1.2 / 5
Customer Service
1  
Friendliness
2  
Overall Experience
1  
Price
2  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Sucked at keeping their word.

By elliemun on 8/19/2018 at 1:44 AM. Helped by Ricardo-manager.

Please keep your word and take pride in selling a brand new car that's tens of thousands of dollars to the car that is three thousand dollars. It may not be anything to you, but it is to the person that is buying it. So don't think you're losing money by going the extra distance and keeping your word. A person is only as good as their word and the reputation of your dealership is shot to xxxx. A good manager would have gone and inspected the vehicle and make sure it was up to "par" as he put it and made sure it satisfactory according to what was agreed upon.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Don't piss on me and call it rain

By Keith on 7/1/2018 at 1:56 PM. Helped by Joe.

I was lied to after coaf had approved my financing. Now y'all have put more than 6 hard inquiries on my credit. So that you made sure the interest was too high. Joe Salazar is a liar and he should not be in the position he's in. You can take your b2b warranty as the xxxxing joke it is you need to quit screwing people over I hope you all read this and xxxxing go to jail what happened to me at this dealership is criminal. And I am looking into pursuing. That aspect of it. I got a letter from loaf saying I was accepted at a much lower rate than the one I got. Your dealership sucks.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By Christina Estrada on 1/31/2017 at 10:35 PM. Helped by Recardo Beltran, Ricky Grando and all upper management..

Would never recommend Roswell Honda. They sold me a lemon. Within Two weeks of buying I started to have problems with it. They refused to fix it or get me into a new vehicle. They were no help whatsoever. I also purchased a service warranty and they still refused to fix it. From the service manager " it's no longer our problem take to dodge"

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible customer service

By Ivonne Palau on 11/23/2016 at 2:10 AM. Helped by Sales Manager Ricardo Beltran and other employees.

A used vehicle was purchased without it giving it the proper maintenance before driving out from the lot. They failed to put oil in the engine. The new owner was not aware to the negligence on the dealerships part. It was driven with no oil for two months. The engine light showed up and the dealership refused to look at the vehicle without paying stating its the new owners responsibility. However, Jiffy Lube was very helpful and willing to look at the vehicle with no charge. They explained the vehicle has no oil and for that reason the engine was blown. We called the Honda dealership regarding the issue and again, they refuse to accept any responsibility on the part with a very rude attitude. To make thinks worse, the contract that was given by this dealership, shows inaccurate mileage of the vehicle. Meaning, the vehicle shows 50k miles, but yet the contract shows 70k miles which obviously is not accurate. I do not recommend this dealership at all. There service is very poor. And seems like they are selling vehicles that are not in good working conditions.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

on vacation

By tronacowboy1941 on 5/27/2014 at 3:15 PM. Helped by jason howerton--manuel miranda and nick boyd.

while traveling thru New Mexico with my family on our way to visit family in Arkansas we had a flat tire on our honda fit. We put on the donut tire and made it to roswell. there we stoped at the honda dealer at about 6pm on a saturday. their service department was closed but the salesman took us to the manager and told him of our problem. they called all over town trying to locate a tire for us but could not find one.they finally found one but it had to be taken off another wheel. they called out a service man to change the tire and they got us on our way. they all were some of the greatest guys I had ever met.I will always be thankful for what they did for my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By whitener123 on 5/11/2014 at 3:07 AM. Helped by Bill Jordan.

Just wanted to thank Bill for all his help in trying to help me find a new Honda Pilot. He went out of his way to help find the best financing and deal available. Although I decided not to buy a vehicle at this time, Bill was awesome. When I am ready to make a purchase, he's the guy I'll be asking for.Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer

By Jhuddun on 5/10/2014 at 10:14 PM. Helped by Bill Jordan.

I am needing a new vehicle. Bill Jordan is willing and able to answer all of my questions as well as explaining factors I should consider. This was a worthwhile experience for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Lesay on 5/6/2014 at 8:32 PM. Helped by Jeanette Martinez.

I've had such an amazing experience dealing with such professional people at Roswell Honda. Jeanette Martinez showed me that professionalism still exists in some businesses and was blessed to deal with someone as professional as her. Very positive young lady! :-)

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience

Our experience with Roswell Honda started off when...

By roswellmom on 5/3/2013 at 8:07 PM. Helped by Mike Holstun.

Our experience with Roswell Honda started off when looking at the Oddysey's they had on the lot. We were trying to figure out if we wanted to go with purchasing the Odyssey or the Nissan Quest. Upon arrival at the dealership we were greeted by a salesman (don't have his name). All we wanted to do was look at the options of the Odyssey...we knew what features we wanted and didn't want. Although the salesman was very friendly, he was even more pushy. He kept trying to get us to drive the vehicle when we had politely declined several times due to a sleeping baby still in our car and our toddler that we had with us. We liked the options on the Odyssey but still wanted to check out the Quest and was honest with him and (who later arrived) another salesman. Once we convienced them we didnt' want a test drive at the time, they began to bash our desires to look at the Nissan Quest. I even went as far as reminding them that Krumland Auto Group owned both dealership and they should be happy that we are at least shopping local. That wasn't enough for them....eventually we peeled ourselves away from them and drove to Nissan and commented about how they just didnt' "get" what we needed or was asking for. They wanted us to do what they thought we should do. A month or so later and after consideration, research and review of both vehicles we had decided on the Odyssey. We knew the 2014 models were coming out soon and wanted to find out when. I called the Roswell Honda dealership and was transferred to Mike Holstun (whom I later found out was sales manager). The phone call started out with a greeting from him of "Hi this is Mike, can I get your name?" Right off the bad he wanted something from me...wasn't interested in what he could do to help me. I ignored his question and asked if he knew when the 2014 Odyssey's were coming out. He said, "I don't know can I get your name I'm going to have to find out?" I declined to give him my name and suggested that the information that I was desiring to obtain should be pretty general and I'd just like to find the answer before I submitted any of my personal information. I was then HUNG UP ON! Great customer service, right?! Our experience and opinion of Roswell Honda is that they aren't truly interested in helping you. It seems they are out to make a buck for themselves and could care less of the concerns and needs of the customer. We were going to stay local in the purchase of our 2014 Odyssey, however, will now purchase this vehicle out of town as we forsee this is the type of service we would get from start to finish with this dealership. It is pretty alarming that we would get this treatment from management from a dealership when we were ready to purchase from them. Management should be instructing their team to work together, not gang up on, the customer and seek what is important to them. Being pushy gets you no where and in the end you will drive people away from sales with your dealership. A simple answer to my question and a "Let us know how we can help you in the future" statement would have much more appropriate. Now I know why car salesmen have reputations of being pushy, slimey and untrustworthy....great job Roswell Honda for backing up that reputation and management for being a perfect example of this to your staff.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

My experience with honda roswell,nm.88201...first of all...

By 2010HondaCicivc on 12/8/2012 at 11:54 PM. Helped by Ricardo Baltran sale manager'.

My experience with honda roswell,nm.88201...first of all i ask for some area's to be touch up' on the used car i puchase. some long faces from the S.Mgr Ricardo Beltran. give the custom's little gain! Wow!!Honda. This is turning into a bad experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I swear this is the worst Honda dealer ever!!!! They...

By wyndi on 8/20/2012 at 3:10 PM. Helped by Don't know but they were rude.

I swear this is the worst Honda dealer ever!!!! They have screwed up my service several times and the last time they forgot to tighten the screws on my water pump, causing something to rub against a belt and ruin it!!! Fortunately, The belt had not been damaged too bad when it was found. Cost me over 200.00 just to have that checked and the screws tightened. This dealer doesn't do anything more than they have to....I had an object hanging down and they couldn't even take the time to put a screw in to keep the part from being damaged! I don't trust them!!!! They suck..and charge 4 times what they should for any service!!!!! Then do a xxxxty job!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Jennifer misrepresented Roswell Honda and its pricing on...

By William42 on 1/30/2012 at 3:43 AM. Helped by Jennifer in service.

Jennifer misrepresented Roswell Honda and its pricing on repairs being done in the shop. When having work done no mention that there may be an additional $35.00 charge for hazmat/supplies. When I asked her what it was for she had no clue. She went to ask and came back and said that it for the disposal of spray used to clean brakes. That seems outrageous for that especially when it was not mentioned when quoting the price for working on the brakes. Seems like false advertising if it is not disclosed on the original quote for doing the job. I was also told that the job would take about an hour to complete. I was still waiting for my car 3 hours after they started on it. I will make sure everyone I know is told about this experience at Roswell Honda. As well Jennifer failed to let me have the opportunity to complete an internal service survey. Seems like she knew that she had failed to do her job right.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Went in for oil change and they upgraded me to synthetic...

By Rater172 on 12/14/2011 at 3:29 AM. Helped by Manager.

Went in for oil change and they upgraded me to synthetic without my authorization. Also tried to charge me 119.00 for a cabin filter. Said I needed transmission, brake, and power steering fluids flushed and filled. My car only has 33,000 miles and Honda has maintence laid out in owners manual. Also stated 5W-20 only comes in synthetic but I have been getting 5W-20 oil for a year that was not synthetic. They are a group of individuals that think they can take advantage of people. I have filed a complaint with the corp office. Sad thing is I worked for Honda many years ago and they have very high standards. This dealership is the exception providing very poor, fraudulent services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience I had at Honda Roswell NM. My...

By Accordse on 10/22/2011 at 4:14 PM. Helped by Lorenzo and Joe Prudencio.

What a great experience I had at Honda Roswell NM. My son and I was very upset with a neighboring dealership and had decided to stop by Honda on our way back to Clovis NM. Sales agent Lorenzo Prudencio(?) approached me and introduced me and my son to a 2007 Silver Honda Accord SE with extremely low millage(11,000 miles) in prestine condition (certified). He let me and my son test drive it and right away my son had grown attached with this vehicle (his first car). Afterwards, Lorenzo said that he would do everything he could to make this car fit my sons budget (which was very tight) and after some time of number crunching with Joe Prudencio (financial manager), the outcome was OUTSTANDING! Anyone that knows anything about Honda Accords will understand how much of a great deal Honda Roswell gave us. Most 19 year olds could never even dream of purchasing their first car as an Accord. To date, this is the best purchase I have ever been part of and something even more rare is that I, or my son, do not have one ounce of buyers remorse. I will pass on the excellent service that this auto dealer group provided to me and my son to everyone that I know who is looking to purchase a vehicle. Thank you guys for your professionalism and sincere care for your customers. Your service to excellence will go far. Just a side note to compare how great of a deal that Honda Roswell NM provided us: The monthly cost of the vehicle is almost equal to the monthly cost of my insurance for this car. That is just out right crazy! To anyone that reads this, SERIOUSLY entertain the thought of stopping by this dealership before going anywhere else. And hopefully, you will leave the dealership feeling the same way as me and my boy did. Roswell NM Honda: Thanks again for your determination in providing my boy with a first car impression that will be hard to beat...ever!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good and friendly personnel. Travis went out of his way...

By sweetjennie25 on 8/27/2011 at 4:22 PM. Helped by Travis.

Good and friendly personnel. Travis went out of his way to make this appointment timely and stress free. Theres a shuttle service available all the time which is very convenient to us. We can go run our errands and not waste time while waiting

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

We talked with Travis Spencer to ask for quote and before...

By alma on 8/26/2011 at 8:41 PM. Helped by Travis Spencer.

We talked with Travis Spencer to ask for quote and before we knew it, he had us sold on the work that needed to be done on or car. Travis was very helpful and up front, didn't BS us or made us feel that more should be done, only what we could afford and what could be put off until next time. We will certainly return. Alex Rodriguez

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

This last visit was for a malfunctioning AC and they...

By gregell on 7/31/2011 at 1:44 PM. Helped by Thomas.

This last visit was for a malfunctioning AC and they found the problem, fixed it and sent us on the way with no charge. I had expected to have to pay even though the fix only took a few minutes.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Chris is helpful, friendly, thorough on his explanation...

By accord01 on 7/26/2011 at 12:14 AM. Helped by Chris.

Chris is helpful, friendly, thorough on his explanation of price, billing & services being done. No surprises when the bill comes. Chris calls before work is done so I know what will be billed, options available & what is wrong with my vehicle. Service time is prompt. Service itself is friendly.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Honda has always been very friendly and efficent with our...

By Christopher Palmer on 7/18/2011 at 6:57 PM. Helped by Unknown.

Honda has always been very friendly and efficent with our service. We bought the Pilot and have had all service done at the Roswell Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I visited Roswell Honda and spoke to Chris Granados,...

By jmkrsna on 7/11/2011 at 2:15 PM. Helped by Chris Granados, Service Writer.

I visited Roswell Honda and spoke to Chris Granados, Service Writer, about a Service Needed light that had just come in my car. Chris immediately took care of my concern. After the problem was determined, he explained it in detail and gave me a written explaination including the price. He made sure I understood the timeline and the importance of getting my 30,000 mile service done. I was very pleased with the overall experience.

I would recommend this dealer.