Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4  
Quality of Work
4.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NO PRIDE IN WORK!!!

By Chevy lover for life on 12/1/2018 at 2:38 AM. Helped by Ron.

Let me start by saying I’ve been coming to this dealer since I was in high school for parts. My first car was a 68 camaro and the best project ever growing up. Rotolo always had oem parts or could have it faster than anyone else. Since then I’ve attended their car shows with it. I’ve purchased a truck through them. Great salesman Chevy Evy!! So many good experiences until I had to leave my truck there for a cv axle leaking oil at only 20k miles. They changed the seal and I had my truck back next day. A couple months went by and then my suspension came apart on the freeway. I went across all lanes and then back over off the freeway into the dirt. I was safe and no damage to the truck. The nut on the ball joint had warped loose, because it was NOT “torqued to specs” from the assembly after they replaced the seal. I had it towed back to the dealer on a windy day and the service writers wouldn’t even come outside to assess it and know what I would need for a loaner vehicle. Also this is my work truck that I rely on. The service writer said he doesn’t know if it will be covered because I “may have just hit a curb” I was beyond upset! Anyway, the manager Ron took over and finally came outside to assess the truck and see what I needed for a loaner work truck. That’s when everything went from bad to absolutely horrific. I brought my truck in scratch free and meticulously maintained by myself and only myself ever since I left the dealer. I get a call that my truck was hit on the fender, so I went in immediately to find my fender damaged and greasy hand prints all over the truck. I look underneath and everything is still broken and apart. Gets even better, the parts were never ordered after over a week had went by. I was promised my truck to be kept inside and safe in their hands with the best care, to not worry. Now I have a truck less than a year old with a replacement fender and paint job. Most important, I bought a brand new work truck for safety and reliability. Which was compromised, due to incompetent mechanics not torquing one nut and risking my life among many others traveling at the time it happened. I will never ever go there again, I have lost all faith and trust in this dealership. Disappointment is an understatement. Thank you Rotolo and all workers involved for this horrific experience. You have proven to show NO pride in your work. You are the exact reason I don’t let people maintenance, wash or work on my vehicles. I am truly glad you made it right, but is not justified. Rotolo WAS great, but times have changed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Teodora on 9/17/2017 at 9:01 PM. Helped by Vladimir Garcia.

Being a first time buyer it was scary going into a dealership. But I'm so happy I did it.... Vladimir Garcia Was my Sales Guy and he was super helpful he made me feel at home and helped me get the best deal.. Now I'm Driving my very own 2017 Chevrolet Cruze and I couldn't be happier.... Thank you for all your help Vladimir Garcia.... Definitely going to refer all my friends and family to Rotolo chevy in Fontana!!!! Ask for Vladimir Garcia guys you won't regret it ....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and cars

By Samantha Landin on 9/12/2017 at 4:48 AM. Helped by Vladimir Garcia.

My experience at Rotolo Chevrolet was awesome. I got a great deal on my vehicle. The customer service was everything I could ask for. I highly recommend Vladimir Garcia when purchasing your car. Vladimir Garcia Was very professional and friendly. Vladimir Garcia Answered all of my questions and more!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pure honesty and professionalism

By Carlos Ceja on 8/16/2017 at 8:42 PM. Helped by Vladimir Garcia.

My experience at Rotolo Chevrolet was pleasantly unexpected, and I say that only because as I'm sure it is for most potential car buyers, the whole ordeal can be a bit of nervousness and a sense of hesitation. But at Rotolo I felt none of that, and specifically with the people I dealt with, which was Frank Salcedo and Vladimir Garcia, who were so friendly and professional that it made my whole buying experience a easy one, and more importantly for me, with no pressures ! I will definitely be back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I greatly recommend this dealer to anybody great service!!!!

By Adilenne Caraveo on 7/13/2017 at 2:40 PM. Helped by Vladimir.

Lucy and Vladimir were great! All questions answer and very helpful! No rush with things! The moment we got there we were treated super nice! I'm greatly appreciated with their hard work and I will definitely recommend anybody to ask for them! They were awesome to us! We are very happy with our purchase chevy 2017 2500! 😀😀😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vladimir definitely gets 5 stars

By Jvasquez21 on 7/6/2017 at 9:27 PM. Helped by Vladimir Garcia.

My overall experience at Chevrolet was great! And Vladimir Garcia was so helpful! And had amazing customer service skills. I'd recommend him to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Me Awesome

By LASQUADE711 on 5/6/2017 at 7:13 PM. Helped by MATT MENCIO ROBERT SOLTERO LUCY SANCHEZ.

U R AWESOME JAMES THANX 4EVERYTHING U R DESERVING OF THE HIGHEST PRAISES RAISES KUDOS ACCOLADES PROMOTIONS ETC ETC ETC THANX AGAIN FOR EVERYTHING FROM DEB LASQUADE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy experience with Vladimir Garcia

By Abdiel11358 on 5/3/2017 at 6:27 AM. Helped by vladimir Garcia.

Thank you Vlaimir,for Help me to trade my car Your service was great, very professional and calid service I left the Dealer very, very happy Definitely I recommend you with my friends and family God bless you!! Sincerely Frank Cortes

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Son's new car

By Bigfred on 5/3/2017 at 2:45 AM. Helped by Vladimir Garcia.

I sent my son down to see Vladimir Garcia at Rotolo and he took care of him just like he took care of me now I will send anyone I know who's looking to buy a car to Rotolo Chevrolet

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience with Vladimir for the second time!

By Airam on 4/17/2017 at 1:59 AM. Helped by Vladimir Garcia.

Our salesperson was Vladimir Garcia. He listened to what our needs were and respected them and never pushed us into buying quick or getting something else. He is a one of a kind salesman. He is genuine and honest. I respect that. That's why we came back to him to buy a second car from him. I wish him luck in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Brijavier on 4/6/2017 at 4:55 AM. Helped by Vladimir Garcia.

We had tried to trade-in our vehicle before and other dealers would say it was to soon but at Rotolo Chevrolet it was possible! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was treated with professionalsm as well as peronalism.

By jla on 4/3/2017 at 7:01 AM.

I have to give credit where it is due. My overall experience at Rotolo was very good thanks to Vladimir Garcia professionalism, coupled with his ability to relate to me as a person. Never any pressure. He is very knowledgeable and courteous. I would recommend anyone to see him when you come to this location. Once again thank you Vladimir!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Thanks Vladimir Garcia

By Rolandop on 3/4/2017 at 10:49 PM.

We came back after we saw the way Vladimir was very helpful to us and we did not have that at other dealerships thanks Vladimir

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks again Vladimir

By EddieD on 3/4/2017 at 7:31 PM.

We ended up here after we were treated poorly at Rancho Motors in the High Desert. Right off the bat we were greeted by Vladimir Garcia who was very personal and professional as he walked us through the lot and process. Vladimir showed us exactly what we asked for and was not pushy. We were treated like the only ones on the lot even though clearly we were not. I ended up with a 2017 Silverado 1500. Thanks again Vladimir Garcia and the rest of the team who took the time and effort

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First a purchase now a lease

By Sam on 2/16/2017 at 2:03 AM. Helped by Vladimir Garcia.

I got my first car here two years ago and now Vladimir G helped get a lease. Best decision I could have taken. He helped me out from answering all my questions to giving me everything I asked for in a model. I got a 2017 chevy cruze and I couldn't be more happy. Definitely recommending him to my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Vgarcia8929 on 2/13/2017 at 7:14 AM. Helped by Vladimir Garcia.

Thank you so much Vladimir Garcia he knew what he was doing and talking about he helped me out alot and i like how hee took his time by explaining evergthing and being able to answer all my questions. Thank you again for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By D Court on 12/13/2016 at 1:02 AM. Helped by Vladimir Garcia.

I bought a car from this same dealership 5 years ago and was very impressed so thought I would go back and try it again. I am so glad I did. My salesman was Vladimir Garcia and he did not try to push anything off on me, just listened to my needs and my budget and took me straight to what I wanted. When it came time to finance it, the approval process took only 10 minutes or so and then on to sign my paperwork. The finance manager, Armando Rojo was a joy to work with as well and did not try to sell me on all the extras that other dealerships try so hard to push off on you. He was a real pleasure to work with. The deal I got was amazing and I will tell all my friends to go see Vladimir at Rotolo Chevrolet. Good job guys. I wish all dealerships handled their customers with such professionalism and grace. Diane Court

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal, Great people. Best Car buying experience.

By glb1234 on 12/10/2016 at 7:46 AM. Helped by Ricky Soeung.

I wish I could give them more than five stars. The entire team is helpful and efficient. From the salesmen to the finance guy, they were all so great to us! Ricky was very patient, super nice guy, so helpful, not pushy at all. Armando was very kind, positive & upbeat. They worked together with the manager so hard and made all the numbers work for us. Thank you! The customer service is outstanding I highly recommend Rotolo Chevrolet in Fontana if you are thinking of purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealer in Fontana

By Arbore2017 on 12/9/2016 at 8:27 AM. Helped by Vladimir Garcia.

Great deal! Best offer in Inland Empire! All employees were extremely friendly and offered prompt service. I specifically want to congratulate Vladimir Garcia who walked me through the whole process and made me feel at home.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

"Vladimir Garcia" is an excellent sales representative

By sue on 12/3/2016 at 5:23 AM. Helped by Vladimir Garcia.

The first sales associate I spoke with was Vladimir Garcia. He was so understanding about what I wanted and what I could afford. He never tried to open sell me something that I didn't want. I greatly appreciate all his help. This was a great experience.

I would recommend this dealer.