Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
4  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales person

By riju1977 on 9/18/2017 at 4:00 AM. Helped by doris clark.

doris clark is best sales person you could ask for, very helpful through the whole process and timings also very friendly and gave great advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doris is the 'BEST SALES PERSON' I have ever had!

By Ashliville's Grandma on 8/29/2017 at 8:19 PM. Helped by Doris Clark.

Ask for Doris Clark. If you want the best sales person ever, go see Doris Clark and request her. She was honest and cared that my granddaughter got a good car. She showed us how to look for a good car and came to help us on her day off. We had to make our decision and she willingly came to help us. She is nice, kind and honest. We highly recommend her.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst place to buy car!!! Rip off!!

By Cargirl123 on 7/19/2017 at 9:27 PM. Helped by Chris ; derek jackson.

These people are worst in town!! Not professional at all! No coustmer service period!!! DO NOT DEAL WITH DEREK JACKSON! REALLY RUDE. These people just want to sit and get paid free money.... they dont come to floor and talk 1 on 1. I would definitely recommend you to other Toyota dealers if you want best deal and good customer service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and repeatedly unable to resolve problem

By lafg on 7/14/2017 at 12:58 PM. Helped by alan (advisor).

I truly wish I could find something positive about my latest interactions here. My prius had the "major hybrid malfunction " light come on along with some shaking of the car. I took it in and my advisor explained to me that they couldn't see anything wrong, but it probably was low on gas. He verified this by shining a flashlight in the tank and then saying that it definitely looked lower than the gauge was reading and said he could replace the gauge for a hefty cost. I 100% disagreed and unfortunately, this advisor resorted to mansplaining and talking over me. He did offer to reduce the $130 diagnostic fee to $100 and said if it comes on again to come back in for no diagnostic fee. 6 days later, it's on again, and the car is shaking. Initially I had to argue about getting it checked free of charge. They came back and said it was low on oil and gave me a $1400 list with suggested standard maintenance items. When I asked specifically about items on the list, several were listed based not on showing telltale signs of a need, but based on them having no record of the car having it done with them. Huh???? Anyway, once again I argued the problem had nothing to do with oil and he talked over me and let me know he was doing me a favor by not charging me the diagnostic fee and he wouldn't do it again. Fast forward one week later and the same light comes on and within a matter of minutes the car is dead in the middle of a busy road. I took it elsewhere where they heard me, treated me with respect, identified the problem and fixed it so the car no longer shakes and the light no longer comes on. I called Toyota and left 2 messages for a supervisor to call me back. They never did.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Tchmom2001 on 4/14/2017 at 1:53 PM.

Debbie standiford led us through the sales experience with absolutely no pressure whatsoever. She explained everything about the car I was interested in and after we purchased it, she went though everything about the car. Not only that, but she followed through by emailing after a couple of weeks to see if we had any questions. The person who did the financial part of our purchase was also very low, as in no, pressure. He explained all the options available and answered our questions professionally. I highly recommend Debbie and Round Rock Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PHENOMENAL SERVICE DEPARTMENT!! Highly Recommend!

By Laura L White on 4/10/2017 at 4:19 PM. Helped by Kimo, Jimmy Wilson.

Wow! I HIGHLY recommend this dealership to anyone needing to get their Toyota serviced!!!! I am from out-of-state and keeping my '06 Highlander Hybrid in great condition is really important to me with my family being across the country. I found this dealership from the recommendation of a friend and I am SO glad. From the moment you arrive to the moment the repair is complete, the staff is incredibly helpful. They are professional, courteous, and very honest about the process and cost of what needs to be done. The waiting area is extremely comfortable and welcoming with fresh cookies baked throughout the day. Typically, each person I interact with puts me in a better mood than when I arrived. Just to discuss a personal situation, I recently brought my Highlander in for service after an error message of the "Hybrid System." To my surprise, the entire hybrid battery failed and needed to be replaced. This repair was quoted at nearly $7,000. As a current medical student, that cost was nearly impossible to stomach. However, it was this moment that I was astonished by dealership's incredible commitment to their customers! My service technician, Kimo, did a PHENOMENAL job. He explained every detail of the repair and what needed to be done. As I explained my financial situation, he stepped in. He helped coordinate two different avenues that I could call and request financial assistance from Toyota. To my complete surprise, corporate Toyota contributed $2,500 to the repair and the Round Rock Toyota also contributed approx. $1,000!! This was solely out of customer appreciation, because my family only buys Toyota's and we get them serviced solely at dealership. Jimmy Wilson, the Service Manager, is also wonderful!! He made the decision for the dealership to contribute to the repair and was extremely helpful in explaining to both my father and I every detail of what was going on with the car. Overall, I could not recommend this dealership more!! They care that you have a positive experience and do the work exceptionally well! I currently live about 30 min from the dealership and if I move further south, I will certainly continue to drive as far out of the way as necessary to continue using this dealership! THANK YOU to Kimo and Jimmy Wilson for a terrific experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

Not the place to negotiate price

By ColoradoHunter on 2/2/2017 at 6:00 AM. Helped by Randall Sanchez.

I ended up buying my 2017 Toyota Yaris iA at Charles Maund because Charles Maund makes profit by selling volume. It became clear after I made 2 offers to Round Rock Toyota that they want to get rich off of each sale. I got my Yaris at Charles Maund for less than the "True Car" Great Price and that included a very nice window tint and 0.0% financing for 72 months. Try an offer like that at Round Rock and you will see the light! Also, after I purchased at Charles Maund I contacted the sales person Randall Sanchez at Round Rock just to let him know I had made the decision to go with Charles Maund and to tell him I didn't think it was his fault that Round Rock lost the sale. Before this Randall had been very nice to me but after I told him that he got nasty with me and assured me it was him who refused my offer and then told me he sells 20 cars a month and didn't need my business.....after I had told Randall I didn't think it was his fault,...Wow! I would recommend that you test drive at Round Rock but you'd be crazy not give a volume sales dealership like Charles Maund an opportunity to beat the Round Rock price. Round Rock is NOT a volume sales dealership.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Contact Bobby Callander, great guy.

By Jason K on 7/24/2016 at 4:37 PM. Helped by Bobby Callander.

I recently bought a used car from Round Rock Toyota and was very pleased with the overall experience. I was contacted by Bobby Callender and I would absolutely recommend him to anyone. Bobby was super helpful, he even came in on his day off to help with everything. When I asked for an out the door price they showed everything on paper, no hidden fees, or charges, and when I went back to the finance guy, nothing changed, same price, no haggling at all. Overall, it was a great experience, and I am happy with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding salesman

By rbat10 on 6/1/2016 at 5:07 PM. Helped by Randall Sanchez.

Purchased my first Toyota yesterday at Round Rock Toyota thanks to the salesman, Randall Sanchez. I will admit when he first approached I was apprehensive because of his youthful appearance. But his professionalism and knowledge quickly changed my opinion. Not only was he friendly and personable, he was able to answer all questions I had. He went out of his way to assist with my elderly mother and to aptly sell his company product and service without be a pushy salesman. He made me feel confident in my decision and trusting in Toyota as a whole. So kudos to Randall who was an awesome representative of the company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third vehicle purchase

By Vette05 on 3/10/2016 at 10:38 PM. Helped by Yohannes Samuel.

I have purchased 3 vehicles from Round Rock Toyota. I also have my vehicles serviced there. Each time I have made a purchase I dealt with Salesperson Yohannes Samuel. I have always received excellent and professional treatment from him. I highly recommend Round Rock Toyota and salesperson Yohannes. I will buy my next vehicle from Round Rock Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Toyota Corolla - Used

By Dianna&Andy on 8/24/2015 at 11:02 PM. Helped by Byron West, Oz Ali.

Purchased a 2015 used Toyota Corolla with ~16,000 miles on odometer August 2015. This is the first time I have ever felt compelled to write a review after purchasing a vehicle. My salesperson at Round Rock Toyota Scion was Byron West. He listened carefully to my needs and concerns. I looked at new and used Toyota Corollas. He helped me compare finance rates on new vs. used cars and introduced me to Oz Ali in the finance department. We negotiated an awesome deal on a Certified used 2015 Toyota Corolla. This has been the best experience I've ever had at a car dealership, and I'm 55 years old! Byron and Oz were both very knowledgeable, patient, friendly and professional. I would recommend these 2 gentlemen to anyone looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Quality of Work

Barely passable, but nice service facility.

By jtweezy on 4/30/2015 at 1:29 AM. Helped by Mike Noack.

When I was looking for a Tacoma back in 2014, nobody here was willing to look beyond the dealership property. They had one that was 3/5 of the way to what I wanted, and that's as close as anyone ever got here. They even offered to make my first 3 payments, but I didn't want a truck that I didn't want. So, I bought my Tacoma elsewhere. Decided to make and appointment and bring it here for the ToyotaCare services. First time, I was assigned service advisor Mike Noack. Just needed my 10k service (basically oil change and tire rotation), so I waited on it. Everything when as well as I'd expect. Nice waiting area, coffee, wifi so I could work, and the indoor drive-up area was a nice touch. Service took about an hour and 45, not bad. First service was good enough, so I decided to bring it back for my 15k maintenance. This trip was completely different. Drove into the bay, got out and waited...and waited...and walked around my truck to draw attention to myself...and waited. After about 5-10 minutes of being looked at and past, walked by, and overall ignored I walked up to a young man standing by a podium. I asked him if anyone could come take my truck in as I had an appointment, he looked up from his phone and told me that someone would be out and to go stand by my truck. Fine. Waiting.... Mike shows up, asks me what I need done, and I tell him my 15k and that there was a TSB that I thought my truck was showing symptoms of. For the next 20 minutes, Mike tried to explain to me all the ways in which the symptoms I was seeing were user error, or somehow caused by me. The TSB, by the way, is T-SB-0044-14 for the 4.0L engine pinging. I understand going over some causes of the symptoms, but it would be more beneficial to cut that short and see if you can reproduce the issue rather than telling me not to go to Valero and that Shell and Exxon are better. Base unleaded from any of the stations in Austin are the same 87 octane. Finally he takes the truck back and I go to the waiting room. An hour and a half go by and a rep from the waiting area approaches to ask if they've come out to talk to me about my vehicle yet. "No." So they offered to go check. They returned to tell me that they just took my truck back. Really? After another round of this, I ask to speak to Mike. They try to find him and eventually come back to tell me that he told them to tell me that he'd be out to talk to me. Finally he comes to speak to me, tells me that they were able to reproduce my engine pinging issue, which is no surprise since Toyota has acknowledged it, so they'd be starting the ECU reflash and oil change. Starting? It's been two and a half hours now. When he returns with my paperwork, he shows me the inspection checklist and tells me that my engine air filter is in the "yellow", meaning it would need to be changed during my next visit. Clearly nobody bothered to actually LOOK at the engine air filter because I had changed it the day before. It was WHITE. Whatever, I just want out by this time. Get in the truck, nobody reset the maintenance light. Small issue, but really how long have you had the truck that you couldn't reset the light? Naturally, I'm questioning whether or not any maintenance was done to the truck, so I check the oil dipstick. At least they changed the oil. After I get home, I read the TSB from Toyota again, there's supposed to be a sticker with the version of the ECU software placed under my hood after the service was done. I have no sticker, nor do I want to go back and even try to get one from them at this point. Ok, so 2 stars...the waiting room was nice (clean, had coffee and WIFI to work from), and they changed my oil and reflashed my ECU...which is all I needed them to do.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

round rock toyota is not wroth the trip

By Jarett Rutherford on 11/18/2014 at 11:52 PM.

They try to screw you over every chance they get. Under value trades and over value used vehicles. I will never try to do business there again and discourage anyone who is thinking about going there. They tried to get me to put $9000 down on a $9300 truck. They wouldn't even tell me my trade in value. Then tried to sell me a hatchback scion when I was looking for a cheap truck.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Fantastic!

By jdo2003 on 8/21/2014 at 2:32 PM. Helped by Chris Splendoria.

Buying a car can be stressful, at least for me. I have to say that this was the most pleasurable experience I have ever had. I was treated well from the moment I walked onto the lot. Chris Splendoria went out of his way to find me the ideal car. When the car I was interested in was sold before I returned Chris had already started looking for something else as an alternative, which he found and I could not be more thrilled about my new car. I am grateful for the fast and considerate services. Everyone in the dealership was wonderful and very helpful. I did not leave feeling as I was lacking any knowledge on my Toyota. I would definitely recommend Round Rock Toyota to my friends and family and you can bet your bottom dollar that I will be going back in the future.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
2   Overall Experience
4   Price
3   Quality of Work

Made an appointment to buy a car we had looked at....

By denmanm on 2/22/2014 at 9:07 PM. Helped by Steve.

Made an appointment to buy a car we had looked at. Someone else finished up their purchase of the car while we waited. Lack of communication between sales people caused us to waste time and a trip for a car that they were already doing paperwork for someone else.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Sales staff are very professional and will work to close...

By digitalight on 12/18/2012 at 9:42 PM. Helped by Ryan Scheffer, sales & Caron Corzine, General Manager.

Sales staff are very professional and will work to close a fair deal. Ryan Scheffer, the sales rep, is a professionl. Let me explain. He knows as much about the competitive automobiles as he does about his products, Toyota, Honda, & Hyundai. My Family and I now have bought three new Toyota Vehicles from them for that reason. One had an issue with the drivetrain on the second day from drive off. Service management (Bob Lang and Jimmy Wilson) did all they could considering Toyota has strict guidelines in place to solve certain issues. They were professional and compassionate though and involved the General Manager, Caron Corzine, so that the issue would not drag out over more time for us. When Toyota corporate policy's may have delayed a solution, the sales and dealer management, Ryan & Caron, hits one out of the ball park and the vehicle issue is resolved within the week. MAJOR APPLAUSE. They got all corporate obstacles out of the way of service, let their master lead tech, Paul A. get involved and the magic of "great Service" happened. To everyone in central Texas ... this is how a good dealer and great people are supposed to be. Having retired from professional sales, I can tell it like it is. The service AFTER the sales is what you are really buying. If you want solid vehicles and that SERVICE where and when it is needed, you won't go wrong with these folks.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

We had an appointment with Bruce to look at some new...

By aus10rick on 9/20/2012 at 10:22 PM. Helped by Jose, Bruce, Jason.

We had an appointment with Bruce to look at some new Tacoma pickup trucks. After waiting in their nice lobby for about 10 minutes the sales manager Tim came up to us, apologized that Bruce had gotten tied up with another customer and asked if Jose could help us. That was fine by me so I told Jose what we were looking for, he took us out to a string of vehicles, passing some explaining what it was about them that wasn't what we were looking for. We got to one that he showed us with just what I had described and we took it for a spin. When we returned I asked if I could test one that was in the front of the dealership that I had my eye on when we arrived. They had to move a few cars to get it out and we took off in that. He answered a few "test" questions to see how honest I felt he was and he passed all of them so we sat down to negotiate. I don't go into that saying it's my way or the highway, I know they like to dicker so I have a price in mind, low ball them, they highball me and we go back and forth until I am happy with it. This was a pretty painless process from start when I walked in, through the paperwork with Jason to finish when Bruce ran me through the niceties of the vehicle and I drove out with my new truck. The best compliment I could pay to a dealership is to say that the next time we need a car this will be our first stop. By far the easiest experience I've had buying a car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kenneth was very friendly and there was no pressure to...

By nenoreyna on 2/19/2012 at 4:19 PM. Helped by Kenneth Alabaugh.

Kenneth was very friendly and there was no pressure to buy. He answered just about every question and always asked if I had questions. I'm looking forward to having a long relationship with the dealership since I plan to keep my Pilot for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shopping at Round Rock Toyota was a very low stress and...

By sahardy7713 on 1/2/2012 at 6:24 PM. Helped by Timofey Beliakov.

Shopping at Round Rock Toyota was a very low stress and pleasant experience! My great salesman, Tim Beliakov did not mind spending time with us looking at new cars and assisting us with comparable used cars. The dealer was honest and genuine. He test drove 4 different cars with us before I decided which one I liked best. Tim went the extra mile!!! I recommend Tim to all my friends and family now and I will never buy a car from anyone else. I am a very happy customer!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We trade a 4 year SUV for a Toyota Prius 2011, we...

By Gellert1 on 12/3/2011 at 2:50 PM. Helped by Timofey Beliakov.

We trade a 4 year SUV for a Toyota Prius 2011, we received an excellent attention for the salesman (Tim), if you need to buy a new car I recommend ask for Tim Beliakov, he took all the time to explain us in detail of the features of the car, treat us professionally, no doubt that if we need to buy another we wil return to Round Rock Toyota. The good quality of the service, building, information makes me feel confortable with my purchase.

I would recommend this dealer.