Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change and tire rotation

By lworden353 on 9/24/2018 at 12:09 PM. Helped by Michael Abney.

I wish they would run the car through car wash before pick up. Our dealership back in St Louis would do that for customers. It was nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and very polite techs!

By BONILLAE2015 on 9/24/2018 at 12:41 AM.

Fast maintenance service and very polite techs/staff! Very informative and excellent response to my questions and inquiries. Nice waiting area, free coffee and WiFi.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Price stability very unstable

By WATS35789 on 9/23/2018 at 7:11 PM.

Had the oil changed in the Mercedes Benz and the psi on with ams oil both of which supplied. Friday afternoon and Scion on Saturday morning each time at the cashier price was different.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time

By TINABMETTS on 9/22/2018 at 9:18 PM.

I had a GREAT time and Chance was a one of the Best salemen I had ever had. I will come back and buy again Only iF Chance is there to sale it to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & easy

By ICETREKKIE on 9/22/2018 at 3:34 PM. Helped by service adviser Ashley Nicole O'Cain, technician Brendan Mercer Holley.

I didn't make an appointment and arrived during standard lunch hours for my oil change and tire rotation, but everyone was courteous and friendly, taking my truck right on in. I was in and out in around a half hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By ANGELIA.BURNSED on 9/22/2018 at 3:08 PM.

Everyone was awesome to work with. The finance manager stayed until 1am to finish our purchase. Our sales rep stayed with us until everything was finished also. Excellent team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly

By GOT2REDS on 9/22/2018 at 1:08 PM.

The customer waiting area is pleasant. There are friendly and helpful service and parts representatives. I enjoyed the coffee bar experience. The cleanlinessb of the restroom was much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile checkup

By JAW142 on 9/22/2018 at 1:39 AM.

The service department has always been efficient And prompt in doing an oil change. I waited less than 1 hr. I also got a complimentary car wash

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile service

By D.LANG10 on 9/21/2018 at 7:15 PM.

Very professional service! Was seen very promptly and had my car serviced at a very quick time. Highly recommend Rountree Moore Toyota to anyone. Very impressed with my experience thus far.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding service experience

By EDERIS on 9/21/2018 at 5:41 PM. Helped by Mitchell.

Very professional and helpful service personnel. Special thanks to Mitchell for his help and guidance on my tire selection. All of the employees that I dealt with were friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service outstanding!

By DEEPCREEK33 on 9/20/2018 at 10:06 PM. Helped by I am not sure of the GMs name..

My sales person Chance was exceptional, knew the car and did several follow up calls with me. Both Chance and the GM were professional and were easy to work with buying my 2019 Corona Hatchback. I will be taking my car to this dealership for all maintenance or other vehicle issues should that be necessary.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

My service is always excellent

By mwmbfm on 9/20/2018 at 9:19 PM.

Service is amazing, this time they didn't not close my hood all the way. I had to stop on Hwy 90 and close it...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Kellie17 on 9/20/2018 at 9:03 PM.

After working to secure a great deal for me, the dealership drove my new car frome Lake City to Tallahassee for delivery. At delivery I signed the paperwork and got a tour of the car. Such an easy experience. Heather was great to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Visit

By Lou Fredd on 9/20/2018 at 5:10 PM.

Got Same Day appointment. L.O.F. Check for pulling to right. Found One front wheel 15deg. other 30. informed of alignment needed and, to do work and cost. car was ready as told. WE have been doing business With RTM for years ( 3rd Toyota) always had good service. Clean waiting and rest rooms. Transportation to shopping and food and back to dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nice experience

By melikk22 on 9/20/2018 at 4:50 PM.

Sara made this process easy.She was very friendly and professional but fun at the same time. She had an excellent attitude which is as important to me as knowledge .

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Review

By mpbyars on 9/20/2018 at 3:30 PM.

Good people to work with. Best deal I could find. Finance not pressured to get something I didn’t need. Got the financing where I wanted it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RoundTree Moore Toyota A+ Customer Service

By HAMERNEWS on 9/20/2018 at 1:19 AM. Helped by Mr Gary worked on the finance & legal papers for the Corolla purchase. 5 Stars..

Dear RoundTree Moor Toyota Lake City, Florida Management: *I rank Fernando, Anton & Gary with A+ Customer Service for the following reasons:' #1. Professional Service: I asked many questions RE the new Toyota Corolla, including the Rear Safety Camera -- with polite & skilled answers. All were confident in the Toyota brand & therefore they did not have to be aggressive in their sales pitches. The Toyota staff were willing to negotiate a win/win price for both parties. I thank you Toyota for the beautiful new Corolla that I bought from the RoundTree Moore Toyota in Lake City, Florida. Respectfully, Mary Hamer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy

By lesley3920 on 9/18/2018 at 12:36 AM.

Bought my daughter her first car from Ben. We were from out of town and he made the whole process very painless. We drove off the lot quicker than I ever have before when buying from a dealership. A big thank you to Ben and Justin.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Truck Shopping

By STundra on 9/17/2018 at 1:28 AM.

Everyone was nice and courteous Went above and beyond being very professional... worked with me on several Trucks until I found what I wanted worked with me to get a good deal

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Customer Service

By BBrown on 9/16/2018 at 6:13 PM. Helped by Tom Cochran.

It was a great experience!! Very good customer service and was able to get in and out in a timely manner. Tom Cochran you the man my friend!! Thank You

I would recommend this dealer.