Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My third Honda from Roush!

By Honda4me on 8/18/2017 at 7:37 PM.

Chris Ticknor walked me through my lease for a 2017 Honda HR-V, making the process go smoothly and stress-free! I appreciate Chris being very professional, yet friendly, informative and very easy to communicate with. I am totally satisfied with my decision to once again trust Roush with my vehicle lease/purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My second purchase in 8 years

By ksmith77 on 8/18/2017 at 11:24 AM.

I went back to Roush to purchase my CRV, knowing the service I was get from their team. After several emails back and forth with Cameron Bryant, I was able to settle on what I wanted. I went in thinking I wanted a blue CRV LX, and walked out with a black CRV EX-L. So glad I went with the upgrades, it has everything I wanted in the vehicle. Thank you so much Cameron for working with me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Accolade

By T.M. on 8/16/2017 at 6:54 PM. Helped by Sarah, Glenn and more.

Kudos to Sarah, my service advisor, for going beyond great service. Explained service requirements in detail and even responded to my questions while she was out at lunch. Stuck with me through the entire process. The Roush Honda team is amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and helpful

By KathyZ on 8/15/2017 at 6:54 PM.

I had been to two other dealerships recently looking for a new Honda Accord before I selected Roush. Both places seemed unwilling to give me a price when I asked and were not good at following up after my visit. I felt that I wasn't taken seriously. When I e-mailed Roush, Cameron Bryant responded immediately with a price and then followed up with the fact that Roush also offers a 7 year protection plan. Due to his follow through I ventured in last Saturday and instantly felt comfortable with Cameron. He was personable, knowledgeable and had a great sense of humor. I ended up buying the car in part due to his sunny personality and patience. (I know he had to explain some features to me more than once). I got a fair deal on my trade in also and the financing and paperwork went smoothly. I had heard good things about Roush and all seemed to be true. I jokingly told Cameron that I would rate him at a two, but he earned every one of those 5 stars. Thanks Cameron!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2017 Honda Civic

By Michael Smith CPA on 8/14/2017 at 5:31 PM.

Puchased a 2017 Honda Civic EX Turbo. My experience was great. LEXY - I initially communicated with her while doing an internet search and she made me a great offer which was much lower than my local Honda Dealer could match as well as other Honda Dealers. So I drove 1 hour and 45 minutes to ROush. SHAWN - The day I came I met with Shawn and was taken care of. I immediately was given a test drive by myself. No pressure etc and I purchased the car. RICH - Went to his finance office and the paperwork was quick again with no pressure to purchase other items. SHAWN - Took his time and explained all the functions on the car and did a follow up and encouraged me to call, email, or text with any questions about the car. Roush also offers a free warranty, yes free. The dealership is very busy but I didn't feel like I was being ignored. Roush is the second biggest Honda Dealer in Ohio so in my opinion they sell enough that they don't need to pressure anyone. I would recommend buying from Roush. My wife wants a CR-V so we'll be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great place and staff

By Bob on 8/13/2017 at 9:33 PM.

The best things were prompt and friendly service. Sales personal didn't try to sell me anything, no pushing! They had a great inventory of autos to chose from. I bought and drove home my new auto in one day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience for first time buyer!

By Jenna on 8/12/2017 at 10:43 PM.

The customer service is phenomenal! Chris walked me through the entire process, anticipated questions I didn't even know I had, and helped me find the right deal for me. If you want a Honda, go to Roush!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great easy service

By Cdarkes84 on 8/12/2017 at 7:38 PM.

No pressure and very friendly staff. They keep in contact with you and make it a very easy process to lease a vehicle. I would come back for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Honda!

By Jeff on 8/11/2017 at 5:21 PM.

Lori was awesome to work with! She helped me find the right Honda to fit my budget. She and everyone there was very friendly and helpful! Thank you again, Lori!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sastisfied Customer

By Dan on 8/11/2017 at 12:45 PM.

Greg went out of his way to make the deal work. He knows his product well. All the folks at Roush were very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A pleasure to work with!

By Tammy on 8/11/2017 at 11:22 AM.

Greg went above and beyond to get us the best deal on our Ridgeline. The test drive was very informative, showing us Hondas new technology. I would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cheerful -Knowledgeable -Helpful

By First time Roush buyer on 8/10/2017 at 11:21 PM.

Everybody at Roush Honda acts like they value your business. My salesman was Cameron Bryant but anytime I went in everybody was willing to help without hesitation. Even the sales manager was there to help. My sales person, Cameron, was there for me when ever I had a question or wasn't able to visit when I said I would. He followed up with me without being pushy. I knew he would be there with a welcome smile when I came in the store. He knew the car and helped me find the car for me. Will the business person was really good at his job too. Explaining all the paper work so I could understand it.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Car Purchase

By Kathy Long on 8/7/2017 at 8:57 PM. Helped by Mike Brady.

I purchased a new car and was pleased with the process. Very friendly staff. The only problem we had was no compass on the new car. This is a problem that Honda needs to correct! The sales staff at Roush Honda worked very hard to help correct this issue. We were referred to another company that replaced the rear view mirror with one that had a compass.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience for buying my first car!

By pford on 8/6/2017 at 10:44 PM.

I was very impressed with Roush Honda's staff on their professionalism and knowledge on helping me purchase my first car! Thank you to Spyros!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience!

By Cmechic on 8/6/2017 at 8:58 PM.

Words can't describe how glad I am to have found this place. Even after a major hiccup with my first purchase, they immediately made it right and had me bring it back to find something different. I was then able to find the perfect vehicle for my children and I. We even saved some money on the sticker price in the process! Each person we dealt with was kind, understanding and most important eager to make sure I was happy with my purchase. Thank you to Vince, Steve and Jeff for everything. I'll be sending everyone I know looking for a car, your way!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Straightforward and honest

By tickdoc on 8/5/2017 at 11:43 PM.

We walked into the dealership half an hour before closing to take a quick look at a Ridgeline, wondering why it had just been discounted. Lori encouraged us to return for a test drive, The only pressure was time, because the price had just been reduced significantly and Lori did not expect the truck to be around very long. When I returned to make a final offer someone else had just asked to test drive it. I asked for another $500 off, which they accepted. Lori and Tim got me out the door that afternoon, replacing my 2008 Ridgeline that had been totaled the week before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Trusted Leader

By christinemhorvath on 8/4/2017 at 1:19 PM.

While I was at Otterbein, I heard a lot about Roush Honda, and learned that it was truly a trusted leader among most. I decided when it was time for me to buy a car, I would go there. Although I live downtown, I came up to Roush to lease a car. Cam was very helpful and kind. The process was incredibly easy, so easy I accidentally dozed off before meeting with finance. This team is friendly, knowledgable and efficient. 10/10, would do again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Roush EARNED my business again...

By Snewmangreer on 8/3/2017 at 10:57 PM.

I just experienced the expiration of my first car lease and could not be more pleased with the process. Cameron Dean from Roush Honda called me several months in advance, ask me to stop in for 30 minutes, at my convenience, to discuss my options. . Only at Roush, have I ever gone out for a test drive, and returned to a no-hassle deal. I found Cameron Dean to be extremely knowledgeable, honest and very straightforward in answering my questions. While there are other Honda dealerships closer to my home, Roush Has earned my loyalty.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional and Experienced

By Doug on 8/2/2017 at 2:13 PM.

We enjoyed an easy going, professional atmosphere. This employee owned dealership made a great offer, sold us on the dealership as well as the car. Everything was upfront, above and beyond straight forward. Easiest buying experience ever. I like our salesman. We came to buy an HRV but fell in love with the Civic Touring. I'm glad we had walked away from another dealer who were still trying to get sticker price on a 2016 HRV. I like the customer area in the dealership, it reminds me of an open air coffee shop. My hat's off to whoever created the culture and atmosphere of this dealership. It's a welcome surprise. And...did I mention a service department that's open until midnight throughout the week.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Buying Experience

By john.1142 on 8/2/2017 at 9:51 PM.

I've had the pleasure of purchasing five vehicles through Cameron Dean. He is very knowledgeable about the vehicles he sells and about the purchasing process. He has taken the price bickering game away and cuts the best deal possible. The purchase process has been fast and painless. Thanks Cameron, for your pleasant attitude, professionalism and another great buying experience! John Moore

I would recommend this dealer.