Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1.2  
Friendliness
1.6  
Overall Experience
1.2  
Price
1.9  
Quality of Work
1.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THE HAGLER GUYS

By Andrew on 7/31/2019 at 1:47 AM. Helped by RICHARD.

DO NOT BUY A VEHICLE FROM ROUTE 69 AUTO SALES!!! BEWARE I WAS SOLD A CAR THAT FLOODS EVERY TIME IT RAINS AND HAS PREVIOUS WATER DAMAGE. THEY ALSO CHARGED THE BATTERY BEFORE I PICKED UP BECAUSE THE ALTERNATOR IS BROKEN AND DOESN'T KEEP THE BATTERY CHARGED. HAVE BEEN IN CONTACT WITH ROUTE 69 I WAS VERY POLITE AND WANTED TO SEE WHAT THEY THOUGHT IF IT WAS RIGHT? THEY TOLD ME TO DEAL WITH IT ON MY OWN EVEN AFTER I TOLD HIM I HAD A 30 DAY WARRANTY THAT CAME WITH THE CAR. I CALLED THE PROSPECT POLICE. THE DISPATCHER AND OFFICER BOTH INFORMED ME THIS IS A REALLY UGLY PLACE TO BUY A CAR FROM. I WILL BE CONTACTING THE NEWS, BETTER BUSINESS BUREAU, LOTS AND LOTS OF REVIEWS TO MAKE SURE PEOPLE KNOW WHAT THEY DID TO ME. CONGRATULATIONS I GUESS THIS IS JUST HOW YOU MAKE YOURSELF PROUD DOING BUSINESS LIKE A COMPLETE HAGLER.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyers Beware

By smilesbright on 7/7/2019 at 8:23 AM.

First Red flag should be when they tell you sales in Cash Only! Second manager Mike is bullying, vulgar, outright rude. They write in agreement that there is a 30 day warranty but when radiator, cracked sway bar along with transmission needed replacement all within the 30 time limit we were denied all but the repair of cracked sway bar and that was an argument and struggle to get repaired. In fact their own mechanic didn’t see the crack! I had to go into their garage get under car and show the mechanic! OSHA WOULD HAVE HAD A FIELD DAY WITH THAT ONE! Needless to say after only one month the car now resides in my local salvage yard! Stay Away read all reviews first

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not waste your time.

By Queen on 6/30/2019 at 1:41 PM.

I saw a car online that I wanted to purchase. Called the company and asked if the car was available. They said yes it was there. Great!!! Told them I will be down on Saturday. Called Friday to double check if the car was still available. They said yes. Ok...called Saturday to ask for address and was heading down to the place. I was then told the car has been in the shop.....then I was told the picture that I saw was not the car but a picture OF the type of car they have....wait what??? Man was very rude when I questioned him why would they put a picture of a car they never had. I then said ok...let me come down to see if I like anything you have because at this point I'm not sure if I want to do business. Man got so upset and started yelling saying if you think your going to come down here and spend your simple 2000.00 bla bla. I had words and hung up. So many red flags and now that I'm seeing all the negative comments and the negative replys from the company... I'm glad I kept my 5000 in my pocket. Lol they are hilarious trying to sale broken down cars. I ended up going somewhere else and I'm glad I did.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

No integrity

By MADELCO on 6/21/2019 at 9:43 AM. Helped by Rob.

Sold me a car on monday. It was driven home parked in my garage and hasnt run since. Today is friday. I have been in contact with them 6 times and each time was told that the "head" mechanic would come out to diagnose the issue. But nobody has shown up nor have they even offered to have it towed to their shop. Now they are giving us attitude. I will be contacting local DMV and BBB amongst others. Oh and the hood lift supports are broken on the car also. Guess they missed that when they supposedly "serviced" it before the sale. Run away from these sleazy used car salesmen.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

I'm a 90% disabled Navy Vet

By ScottG on 5/30/2019 at 6:30 PM.

Was lied to on Memorial Day of all days. Was told the Explorer was clean carfax, but found out today it had been in 2 accidents. Dave told me he doesn't have time to pull all of the carfaxes, yet their website has every car linked to carfax by VIN numbers. Also, he said well no airbags were deployed so what is the problem. Are you f'ing kidding me? My wife set the owner up in a lie and he lied straight to her face. These guys just dont care about anything but money. And their website has nothing but 5 star reviews. These guys are liers. I gave 11 total years to my country and this is how you're going to treat me?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me a car that almost cost me my life

By Starstruck on 5/22/2019 at 3:39 AM. Helped by Mike Luizi.

They sold me a car that the brakes gave out after two days. While I was driving it. I'm lucky to be alive today. My local garage inspected it and found it had rotted brake lines and the muffler was not properly attached. Please don't buy from them. They lie about the condition of cars. I was told the car was in good condition.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad for Business

By Meraris on 5/16/2019 at 3:11 PM. Helped by John, Dave and The Owner.

Save yourselves from coming here. They sell lemons cars and will dare to sell it to you them knowing is not reliable at all. They will tell you what you want to hear just to pocket a dollar. They’re good liars. Don’t trust them at all. They cars might be at a good price and it might look good from the out side but trust me it’s all a scam. I was scammed by this AutoDealer. Everyone there is a team in scamming people especially John, Dave and the Owner. The owner is very rude after papers are signed and he has pocket your money so don’t trust his calmness and collectiveness when first entering his dealership.They are so bad they will clear out their check engine lights on their cars only to pop back up when papers are signed, purchased and of there lot. Trust me it happened to me. I purchase a vehicle from there back in March thinking it was gonna be reliable until this day I still haven’t driven my vehicle. When going back to pursue the car issues I was given the run around, excuses and justifications. Their behavior, actions and character changed and was very unprofessional they didn’t want to help at all them knowing they sold me a lemon -unreliable car -instead told me the papers are signed, we can’t do anything you will have to deal with the issues that it have now and kick me out of there dealer by telling me they was gonna call the cops if I didn’t leave. I’m a low income single mother of two kids. I work hard for my money to be scammed like that now I’m walking and taking busses to take my kids to school, appointments, day care and work due to everything being so far. I’m very upset and very disappointed me and my kids are suffering this major scam and loss. How terrible that there’s people in the world like them and that they are in business. Save yourself from going over there...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid this place like a PLAGUE!!!!

By izzoa113 on 5/3/2019 at 1:52 PM. Helped by Just about everyone in the building, Mike, and Rob the most.

I recently bought a 2003 Volkswagen from this place and was worst experience possible, it took almost two months after putting my down payment for me to finally get my car and almost a month after paying in full. The salesman that sold me the car quit because of how shady this business is. Almost every time I called trying to figure out what was going with my car I was left on hold for 20+ minutes, when I finally got ahold of who I needed to talk to they just gave me excuse after excuse. After getting the car multiple lights went on, it’s over four thousand dollars in work because this business is fraudulent and most of the employees are liars. The transmission is shot, the steering column is cracked and leaking, and even though they said they replaced them I still need new breaks, rotors, and tire rods. They only care about how much money line their pockets, not about the customers at all. Mike, the owner, personally attacked me and called my father and I idiots, screamed at us and extorted us into taking down a previous review or they wouldn’t release my car. You are better off going to a junk yard than buying a xxxxbox from then. I stupidly did not read the reviews about this place and I regret it everyday, take my advice DO NOT GO HERE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BEWARE!!! GO SOMEWHERE ELSE!

By gciavarella on 4/24/2019 at 7:00 PM. Helped by Dave, Mike.

These xxxxxxxx sold my sister a car with all sorts of issues. The car was smoking, they kept it for a week to "repair" and the car was still smoking when she picked it up. The mechanic did literally nothing but cover a valve in glue. They're liars. Go anywhere else.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST PLACE EVER !!!

By Bell on 12/4/2018 at 11:46 AM. Helped by Mike and Dave.

Worst people EVER!! Went to court & lost after they sold me a lemon & was HUMILATED!! I’m SO glad someone brought that place to justice!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

friends till you pay.

By Billb on 10/10/2018 at 10:50 PM. Helped by Dave, Mike.

Forget about getting car fixed even if its in writing owner is the xxxx of the earth. would rather put my head in a vice than buy or speak to that xxx ever again. calls customers Names and talks down to you as if he's someone special. well just don't go there do yourself a favor. most of the cars are junk and he needs to be put in his place. Sorry for Dave has to work for such a jerk . will be looking into filling a complaint with DMV

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooked boys!!

By Starrdom on 9/22/2018 at 7:07 PM. Helped by Mike and Dave.

I hate that I ever did business with these slime xxxxx, first off I bought an 07 Cadillac escalade from these crooks I paid them cash as I'm test driving that truck the oil light came on and it said shut the car off immediately so I did and brought it to their attention in which they never looked at it, as we're driving home the engine started knocking, and we had to leave it right there and have them tow it back to their shop, so a couple days later we went back to get the truck and drive it home and as driving it the next day the back tire comes completely off the truck, we get in touch with Mike and he says to this how do we know that someone didn't try to steal the rims off the truck, so after getting the truck towed they send up some beat up rims off of another escalade and offered to pay for some new tires and then backed outta that deal which lead up to this review!!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Just hand over your money and don't ask questions.

By Nexus9 on 8/4/2018 at 6:48 PM. Helped by Mike.

I would have to say, that was one of the most unique experiences I have ever had with a car dealership in all my life. I called about a 20 year old truck with over 220,000 miles on it, and when I started asking questions about the service history, or what work had been done to the truck by Rt 69 Auto when they received it, Mike exclaimed, "Jeez, its a $2500 truck! It should be a $3500 truck! Its got new tires on it! There's no rust! It's a $2500 truck!" ...and repeating this every time I tried to get any real information from him, in a tone of voice that got more and more irritated as he talked. Two days later, I decided to stop by and see the truck (avoiding Mike, hopefully) - but when I stopped in and asked about the truck, he started yelling at the salesman "That should be a $3500 truck! This guy called and wants all the technical details! It's a $2500 truck!" all over again. I guess for some reason, there's something about a 20 year old, 220,000 mile, $2500 truck that makes it an insult to ask about the condition...? I don't know. The salesman sent me to the back, where I found two nice guys trying to hold up the hood of the $2500 truck (hood struts were shot) and jump start it (dead battery and battery terminals wrapped in electrical tape). When the truck finally came up front, I started around it with a clipboard, noting all the dings, dents, areas that were completely rotted through with rust (wait, no rust...?) - but when I pulled on the front wheel to check for ball joints and wheel bearings, Mike literally got out of his chair in the office and came storming over to me and said "Look, I got one thing to say to you. You can do your Joey (something) inspection with your clipboard, but this is a $2500 truck! (I'm not kidding, this actually happened) I'm not going to waste my time with you!" ...and stormed away. At that point, I'd had enough. I literally had $3000 in cash in my back pocket, and I yelled at his back, "Guess what? I'm not going to waste your time, either!", got in my car, and drove away. Like I said, I can honestly say I've never had an experience anywhere close to that at any car dealership I've ever been to in the last 40 years. I don't know what it was about me that seemed to irritate Mike so much, and it looks like there are plenty of positive reviews on their website (they apparently delete anything with less than 5 stars) so I guess the idea is to just show up with your money, don't ask any questions, and hand it over. Sorry. That doesn't work for me. There was absolutely nothing positive that came out of my entire interaction with this business, if I could give it zero stars, I would.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience buying my vehicle

By Tonyp on 7/15/2018 at 1:59 PM. Helped by Mike and Dave.

Mike and David were great at getting us this suv, they treated us like family. The small issues that the suv had was taken care promptly and without question. This is a very honest car dealership. We will always get our vehicles from Rt69

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Scam artist, Stay far away from these most dishonest people

By Sbc on 7/1/2018 at 4:49 PM. Helped by Mike.

I purchased a vehicle from these Crooks, the most dishonest disrespectful rude people I came across in my entire life. What a difference in service from before the sale and after the sale, con artist is not even the correct word it's worse. I will never ever recommend these Crooks to anyone, if you need a vehicle stay far away from them

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY!

By Car1010 on 5/22/2018 at 11:03 PM. Helped by Michael Lusi.

wish i could give 0 stars to these scam artists. only care about making money and not about customer satisfaction. stay away! Said they would give back deposit in case I changed mind about car, but they NEVER ONCE SAID THAT DEPOSIT IS NON REFUNDABLE. LYING, SCAM ARTISTS WHO DESERVE NO BUSINESS WITH CUSTOMERS!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam Artist, Stay Away!

By Maria,member me? on 5/3/2018 at 11:51 AM. Helped by BOBBY, MIKES Nephew..

Michael Luisi has been brought to court so many times for lawsuits against his business for screwing people out of tbeir money! Loser. Repeats pattern. BBB reports are grim.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mr. Nice Guy disappears after you sign the papers.

By BriannaC on 3/10/2018 at 5:34 PM. Helped by Dave and Mike (Owner).

In May of 2017 my boyfriend and I purchased a Dodge Ram 2500 from Route 69. Overall the buying experience was pretty painless, the my salesman and the owner were very polite, answering all questions and giving me a good deal on my vehicle. We also purchased a 3rd party warranty. They replaced the back half of the exhaust and the back bumper and 2 tires as well as the tie rods and ends and ball joints. Things changed the moment we were handed the keys. The very next day the truck started vibrating when we hit the brakes and the break light came on. Mike had us bring the truck in for a no cost repair. They had our vehicle for over a week. Didn't offer a rental or even a ride home. We pick up the truck a week later and the brake light is still on. Only now we are experiencing what is called the "Dodge Death Wobble". We use our warranty for that. $1800 to fix. Not to mention the brakes needed replacing AGAIN as well as the tie rods and ball joints! (An additional $1600) Not even 2 months after purchasing the vehicle. 6 months later, the exhaust that they(route 69) replaced fell off the vehicle completely. And now I am dealing with motor problems. No wonder they knocked $3000 off their asking price. They knew this thing had almost over 10k worth of work that would be needed almost immediately. And that doesn't include the cost of regular maintenance. Which has been done on this vehicle. I take care of my investments and a vehicle that costs a third of what I make a year is definitely an investment. If you REALLY need to buy from them, bring your own mechanic. Take it for an inspection before you sign those papers. I'm not trying to bad mouth the company or it's employees, but this seems to be a common theme among a LOT of these reviews. Not everybody could possibly be the brainless bone-heads that this company would lead you to believe they are based on their replies.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t buy from here!

By Johnellb on 1/28/2018 at 3:13 AM. Helped by Michael Luisi.

I purchased a car from Rt. 69 Auto Sales in Prospect, CT on December 28th. They didn’t mail my title until January 23rd, if they mailed it at all because I haven’t received my title. The 30 day tags expire tomorrow and I won’t be able to drive my car. They said they have no control over it and even hung up on me when I complained. They gave us the worst service and couldn’t care less that they waited until the last minute to send out my title, giving me no time to go to the DMV and get everything switched over. Again, I’m still waiting on my tags. I feel so scammed and don’t know what to do after spending thousands of dollars on a car that I can’t drive. I have to purchase a rental car in the meantime but I’m guessing that since it doesn’t take five days to receive mail from CT to NY, they took my money and screwed me over. Please help me in this situation. I don’t know what to do. They took $6500 of my money and I can’t drive.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Robbed!

By Withoutcar on 12/10/2017 at 6:46 PM. Helped by Rob.

I bought a VW Bug...38 days later, the engine blew. I was told by Rob the salesman he would give me $500. towards ANOTHER CAR! A total waste of money I didn't have to waste. Poor body work on the Bug too, lock didn't work & the light was dangling off on the passenger door-that door is supposedly why I had to wait 4 extra days to pick up the car. Saturday when I got there, I waited over 2 hours easy too. Not a good experience.

I would not recommend this dealer.