Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place to do business

By Neil on 1/21/2019 at 12:03 AM.

So I needed a newer truck and Royal was the first place I stopped. Ryan was the sales person I met and he immediately put me at ease. I new the truck I wanted to check out and we were out for a test drive fast. I loved the truck, I got a fantastic price for my trade in. He took my information, gave me the truck for 4 days, my next day off, and said we would go over financials then. There was no hassle, no pressure during that time. When I returned with my wife 4 days later, we went over the financial's, we weren't quite where we wanted to be. The financial team was fantastic at working with us...we reached an agreement and an hour later were out the door with a new truck. Best buying experience ever, would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By chicagogal on 1/13/2019 at 5:32 PM.

WOW is all I can say. Professional and personable from start to finish. The BEST experience I have ever had with a dealership. Ryan Lapotosky gets 100 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Me on 1/11/2019 at 11:28 PM.

Ryan is amazing, great rep to work with and takes the pressure off of buying a car. Definitely recommend him...great place to shop for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Claude on 1/10/2019 at 12:26 AM.

Our sales agent,Aaron Rubio was efficient and very knowledgeable. No hassles or games. Our 2019 Encore was ready when promised and the various controls explained clearly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Knowledgeable

By lguernsey on 1/5/2019 at 10:38 PM.

Luzi and everyone at Royal were very helpful with my search for a new vehicle. I made an appointment with Luzi and she had a full list of vehicles ready and waiting for me to test drive as soon as I arrived. She was very knowledgeable with any question I had about multiple makes of cars we drove. Once I had picked my car after doing some test drives, Luzi was very efficient and quick with the paperwork and helped me decide on what kind of financing I wanted too. I would recommend her to anyone in my life that is looking for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By lrwill on 1/5/2019 at 7:32 PM.

I was very pleased with no hassle. Everything was explained clearly. Ryan even helped me program my car's garage opener when I was having trouble with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Tucson!

By PW on 1/2/2019 at 10:16 PM.

I loved working with Ryan L. and the manager Van. They will help you find the vehicle that suits your needs. They treat you well....and the latte machine is the best! The service is impeccable every time you need assistance. There is no hard pressure which enables you to make the right decision that fits you best! P.W.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jvnyman on 1/2/2019 at 8:16 PM.

Daniel and Ryan did a great job. I have bought a lot of vehicles for our company and this by far was the fastest and most efficient process I have experienced. The Weitman’s should be happy with you both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By JHL on 12/30/2018 at 7:02 AM.

Derek Deckens helped me find my new car that I had looked for a long time. He was very professional, courteous, thorough, patient, and honest. I felt at ease during the entire purchasing experience. I believe Derek went beyond his duties to make sure I felt like that. I am very happy with my purchase and highly recommend Derek. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bringing in the New Year 2019!

By 4U H8RZ on 12/29/2018 at 5:04 AM. Helped by Dan / Finance.

This is the 2nd Cadillac purchase for me. I love the “Royal” experience! Thanks to Krysta our sales person & Dan in finance. I loved the dozen of fresh roses! 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By gabrielleeg on 12/29/2018 at 1:17 AM.

I went in to buy my first car and was able to find the perfect match. Krysta was extremely helpful and throughly explained the entire process. Would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By dschwab73 on 12/28/2018 at 1:00 PM.

Krysta was very nice and helpful. Got me in and out in a timely manner. Process was very easy and comfortable. No pressure at all. Would definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service, amazing car, amazing time

By Jgdiaz on 12/15/2018 at 8:19 PM.

From the moment we pulled into the lot we new we were in good hands. We spent several hours gone to waste looking at other cars in other lots around town. We should have started off at Royal Buick of GMC to begin with. Krysta spent no time in hearing and fullfeeling out needs. Being first time buyers we had several loop holes that didnt bother krysta one bit. She faught for us.in the end we drove away in our dream car. Well be coming back for a second car soon. Thank you Krysta!! And thank you Royal Buick of Tucson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZINGLY GREAT!!!

By Quinn on 12/27/2018 at 7:46 PM.

Great experience working with Nicole. She explained the way they do business at Royal” haggle free pricing” which I was truly a little sad about ,I like to haggle Lol but what made me actually go with Royal was the forever warranty. So I bought a Ford Explorer Sport, it was at Royal Kia I met her over there. Very great experience. And so far I love my SUV .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good experience

By Banner on 12/27/2018 at 4:00 PM.

We met Ryan when we first stopped at Royal. He was helpful and we drove several different cars until we found the one we felt best met our needs. Buying from him/Royal was a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Krista was great

By Apayne on 12/20/2018 at 7:21 PM.

Krista Diaz was very patient and also direct with how the purchase worked. She made good faith by finding a car with the specs we were looking for even though a model had sold the following day. Great follow through for us customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMS family pricing

By Tennisguy on 12/17/2018 at 7:31 PM.

Thank you, Ryan, for understanding GMS pricing. I have now bought three GM cars at various dealers in town and you understood it the best and made the process easy and smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nicole is #1

By Barb02 on 12/14/2018 at 1:19 PM.

Nicole took time to find out exactly what we needed. She truley cares and walked us through the process of buying our new car. We will only shop at Royal now because of our experience with her. Van was excellent also. The service team is everything that Nicole said it was. Thanks so much for an excellent car buying experience!! We feel like a part of your family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like a royal

By RoyallyPleased on 12/14/2018 at 10:47 PM.

Sarah and Van know their stock, know the business and know how to deliver extraordinary customer service. I felt I was working with friends to meet my wish list and at no time felt that horrible smarmy ick of being “sold to.“ I would confidently direct anyone to work with Royal’s team to find the car that best suits them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Got what I came for and left happy!

By Steve-N-Tucson on 12/14/2018 at 3:39 PM. Helped by Taylor (from Royal Kia offices, I believe).

I traded in a 2010 Buick LaCrosse for a 2017 Buick Verano. Despite being permanently disabled (translation: fixed income), having some credit challenges and no down payment, everyone was super friendly, professional and knowledgeable. I received a letter in the mail from Royal Automotive. When I finally made up my mind to upgrade my ride, I went to my credit union, but was denied a pre-approval, despite having my 2010 LaCrosse financed with them and making all 52 of my payments to that point on time. Frustrated, I went back to that letter from Royal Automotive and I followed the steps. My first encounter was over the phone with Taylor. She was very courteous, helpful and professional. She returned calls when she said she would and had the information she promised. I made an appointment for a couple days later for them to assess the trade in value on my LaCrosse. Taylor set the appointment. When I arrived at the Buick location at the AutoMall, I was introduced to Krysta Diaz. After bringing her up to speed on why I was there, she went to work. Having scoured their website for 2 days before my appointment, I was familiar with the vehicles that Krysta was suggesting. I had bookmarked 2 vehicles as the ones I was targeting and Krysta had recommended one of them. It was my preferred choice, so I asked to test drive it. Having owned a 2011 Regal prior to my 2010 LaCrosse, I was semi- familiar with the features and styles. I chose the 2017 Verano I had saved online as a favorite. The next couple hours were spent getting the numbers to where I could sleep at night without sacrificing anything. During that time Krysta was thorough and detailed as she explained their warranties, including their Warranty Forever, and exactly what was covered. A short time later, I cleared out the remaining items from my old car and drove home in the newer one. From Taylor to Krysta, I was very pleased with the process and their lack of sales pressure. It helped that I knew what I wanted and really I just needed the numbers to be amenable to my budget. Mission accomplished by both ladies. They were awesome. Thanks, Guys! I will happily refer family and friends to you! Happy Holidays! Steve M.

I would recommend this dealer.