Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acadia of wife’s dreams

By Brocclimonstef on 6/22/2019 at 9:00 PM.

Great dealership, everything was smooth and Bill Carchman was a great help! I came in not set on a vehicle but the vehicle was to great to pass up!

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Unfortunate Experience

By jandaw2012 on 6/12/2019 at 6:48 PM.

We purchased a Ford from a Chevy dealership ONLY because this truck was the truck my husband has dreamed of forever. This dealership is definitely " a boy's club". I got the feeling that they are usually used to dealing with men and men having all of the say in a buying position. This time that was not the case. My 13 year old daughter even picked up on the fact that after even the first encounter, they only wanted to address my husband. After a day of contemplating to purchase or not , we decided to go back. We tried to negotiate the price by a hair and they were not willing to work with us because THEY CHOSE to put on brand new tires on the vehicle. Fast forward to a couple of days ago and there was a squealing coming from the truck. We were still under our 30 day warranty, so we called. The appointment was scheduled for 1pm on Monday (which only worked if I had an immediate ride back to work and they agreed upon when I scheduled the appointment. Dropped the truck off, was asked if they needed to contact my husband to see what the issues were (here we go again), I knew the issues. Waited over 30 minutes to get a ride back to work, I assume they don't offer loaner vehicles or at least I was not offered one and when I asked about getting a ride I was looked at me like I had 3 heads. Come to find out the brakes were low and so they replaced them. Funny, BRAND NEW tires, but bad brakes. Winston was polite, don't get me wrong, but polite doesn't get you a raving review. Personally, I would not recommend Royal to anyone and the fact that I encounter dozens of people a day throughout my personal business, that shouldn't sit well. P.S.- The finance guy, Mike was great at explaining everything. So, that was a bright light.

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Car for Daughter

By christine_thompson23 on 6/7/2019 at 9:32 PM.

Bill was speeding in helping us with the purchase. We came in knowing what car we were interested in. Bill made sure everything met our expectations.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Just bought my 5th car from them.

By dearphilothea on 6/7/2019 at 8:38 PM.

Royal Chevrolet is like family to me. My original salesman Rusty Snead has retired but the new salesman Bill Carchman was very helpful and nice. Rusty would have gotten me a better deal but over all the service was great and the staff is very helpful and they went above and beyond to help me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Dealer and service ever— do not use them!!!

By RoyalChevrolet sucks on 5/29/2019 at 5:56 PM. Helped by Randy in collision lies!!.

Royal is dishonest and incompetent. They missed 4 major issues with my repair that put my family in danger. They then lied about it. The owner is full of talk, but doesn’t stand behind his service or collision centers. Do not buy there or take your car for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By kevintvictoria on 5/28/2019 at 5:41 PM.

Best experience I’ve ever had at a dealership! From the beginning to the end of purchasing my vehicle I’ve never felt more comfortable and confident in everyone that was assisting me! I felt like I was dealing with family the entire time! Winston was a HUGE help and provided me with exceptional service! Thank you Royal Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service. Awesome experience.

By Emo on 5/21/2019 at 4:05 PM.

All around great experience. Bill Carchman is a great person to work with and went above and beyond my level of expectations. I would highly recommend buying your next vehicle here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my first truck

By Truckman21 on 5/18/2019 at 11:54 AM.

Bill was a really polite guy and he helps me to buy my first truck.. I really enjoy buying my truck there .. they have really good team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chevy Equinox

By James R on 5/15/2019 at 3:57 PM.

Bill was very knowledgeable and professional. Made the leasing process very smooth. I would definitely recommend Bill and Royal Chevy to any family member or friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Altima

By Car4stac on 5/9/2019 at 9:59 PM.

I had been looking for a specific car for my daughter and stumbled across one at this dealership. Bill was very nice and patient with me as I asked a million questions and pestered him for two straight days. We purchased the car and our daughter loves it. Thank you for your time and attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Lafayette Jenkins on 4/17/2019 at 12:29 AM.

Great professional people, awesome customer service, friendly and welcoming staff, Bill was so heartfelt and worked to deliver the vehicle right for you, need more salesmen like him in the world

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Easy and Affordable

By peytonrandolph on 4/11/2019 at 12:25 AM.

I loved buying a car from Bill and Royal Chevrolet. It was my first car buying expierience, and the process was smooth and simple. I would highly recommend others to car shop here as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Found my truck

By Truckin on 4/2/2019 at 7:13 PM.

Winston was most help in helping us decide on a truck. Arranged everything timely and followed up to see that everything promised was done. Ue was a no pressure salesman and we enjoyed talking with him. Will check back with Royal when we need to replace our Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royal Treatment

By Qlballard on 4/2/2019 at 10:46 AM.

Returning customer who is grateful for Bill Carchman and his excellent customer service. He was always very attentive, responsive, and willing to do what he could to not only assist our family, but to also make sure that we found the right vehicle to fit the needs of our family.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Unconditional 5 stars

By Suburbanite on 4/2/2019 at 12:36 AM. Helped by Anthony.

Our experience at Royal was largely an interaction with Mr. Winston Mugford. He carefully walked us through every phase of the new car purchase, patiently I must add. He clearly outlined all of the necessary forms and never rushed any phase of the purchase. He's really easy to work with! Prior to arrival, Mr. Mugford contacted me to determine the terms of sale without any obnoxious selling pressure. He followed up at my convenience and delivered every promise in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience!

By Chevy_Loyal_VA on 4/1/2019 at 9:17 PM.

Winston Mugford and Michael Zaremba made my SUV shopping experience a total pleasure. They answered all of my questions, they were patient, knowledgable and friendly. The dealership had a large inventory to choose from. I will definitely go back to Royal Chevy whenever I'm shopping for my next vehicle after having such a nice experience doing a deal last week.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By roepkean on 4/1/2019 at 8:28 PM.

I'm a first-time car buyer and everyone walked me through every step of the process and made everything much less overwhelming. I was also in need of something fast and everything at Royal Chevrolet was extremely efficient with quick turn-around times. Winston was informative, honest, kind, and extremely helpful throughout the process. I would definitely recommend Royal Chevrolet to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winston and Royal Chevy Team

By Netta on 4/1/2019 at 7:57 PM.

Winston, I came in with a budgeted goal wanted plenty of space for the kiddos and road trips and you achieved that for me. You went above and beyond for me. "Boomer" my new Chevy Equinox was perfect for me. Pleanty of power for my trips and a 4 cylinder so cheaper on fuel. She's a little bit of Oklahoma (she's crimson like my Sooners) here in Virginia. As a Mom and soldier I have purchased a few vehicles and I have never felt more pride than having Winston and his team helping me. I was comfortable and proud of my purchase. Winston as a former Sales manager myself, I will say your team is lucky to have your passion and motivation on their team. And your lucky to have them backing you. Thank you so much for taking care of me ans my family and making me feel apart of yours. Thank you so much, Lanetta Faria

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By jasmine_a on 3/28/2019 at 8:16 PM.

Getting my car was very fast and simple. They didn’t make a fuss and we’re very kind. 10/10 would recommend Bill for a car dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By WendyG on 3/14/2019 at 6:08 PM.

We had a great experience at Royal Chevrolet. We called ahead to make sure the car we wanted to see was still available. As soon as we got to the dealership, they had the car ready for us to see and test drive. They were very patient and gave us time to discuss in private what we wanted to do. As soon as we made our decision to buy they got us taken care of. We had our 2-year old son with us and they were very patient and accommodating when we were not able to sit still with him during the whole process. They would come to us, wherever we were wandering around the dealership, rather than expecting us to stay seated at a desk. As the process came to an end, they tried very hard to get us out quickly as we had missed lunch and had a tired, hungry toddler on our hands. Everyone was great about answering our questions and explaining things to us in an easy-to-understand manner. It was an overall great experience.

I would recommend this dealer.