Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck

By Higgins1 on 7/14/2018 at 5:41 PM.

Bill was great! Made the process comfortable, I’m happy with my purchase. The truck looks great. I would recommend bill for friends of mine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Professional got me a better rate than my own cre

By CliffordHockadayJR on 7/13/2018 at 9:25 PM.

My overall experience was very pleasant I did not feel pressured nor taking advantage of at all made me feel like family.would recommend rewards for all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By adamrath on 7/8/2018 at 4:57 PM.

I had this dealership recommended to me and I would recommend it to anyone else from now on. The service was impeccable, with staff bending over backwards for me to make sure I was given what I wanted at the best price possible. I left with exactly what I came in for, a new '17 Cruze, at a very generous price point and a warranty and benefits package I felt was almost too good to be true. 10/10, happy to be a Royal customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Carchman

By Dylan0110 on 7/2/2018 at 3:05 PM.

Bill was very helpful and a pleasure to work with and would recommend him in the future for sure! He made the experience very easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job!!

By 1newhope on 6/22/2018 at 1:33 PM.

Bill & Jason were a tremendous help in purchasing our 2018 Impala. My wife & I were very pleased with the service we received. I recommend that they both get a raise..lol :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Chevy2016 on 6/21/2018 at 3:19 PM.

These guys went out of their way to help me with my purchase. My sale took place late on a Friday and everyone stayed late. First class operation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable

By Truck Guy 123 on 6/19/2018 at 7:48 PM.

My wife and I had a very nice buying experience Bill and Rusty worked very well together on making sure we were comfortable and explained everything clearly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By jrobinett on 6/18/2018 at 8:55 PM.

The entire team at Royal Chevrolet made purchasing my new car very easy. Bill was especially knowledgeable and helpful. He left no detail uncovered. 10/10 in all aspects.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Aquarius90 on 6/3/2018 at 7:17 PM.

Michelle helped me get into my new car after bad experiences with other dealers. She was efficient, and dedicated to helping me find a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy experience.

By Xtina K on 6/3/2018 at 12:13 PM.

Bill Carchman was personable and helpful. He got me into the car I was interested in for a test drive quickly and was able to either answer my questions or find the answers. From arrival to driving away with my car was about 3 hours. Finance found me a better interest rate than I had found on my own, which was helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer-centered experience

By MRGG on 5/31/2018 at 1:09 PM.

Bill and his team were so wonderful to work with. Bill made us feel important and always gave us the best service and attention. He kept us informed and kindly worked around our ever-changing schedules. We would absolutely recommend the team at Royal Chevrolet for purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By McGuinn2018 on 5/28/2018 at 6:08 PM.

We came to Royal to see Michelle she was referred to us by a good friend . Michelle and Mike worked tirelessly and jumped through hoops to make sure we we left there in a new car that we were happy with. I could not have asked for a better experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By KAlston on 5/8/2018 at 10:43 AM.

I really enjoyed my time with Royal they were patient and didn't pressure me into anything. I told them what I wanted and they gave me several options. I ended up with an SUV that I love and is perfect for my whole family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Royal team works together for great customer service

By LandArch1 on 5/8/2018 at 3:19 PM.

Marquis and the Royal team spent the entire morning with me listening to what I wanted in a truck, calculating my trade-in, and finding the one truck in their inventory that met all my criteria at a good price. Very happy driving away with a new truck by lunchtime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You

By T8433269 on 5/8/2018 at 2:49 PM.

Thank guys for all of your help. The process was long but in the end I got the car I wanted! I appreciate you guys and I will be telling everyone about Royal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brand New Car

By Kiana420 on 5/4/2018 at 11:26 PM.

I walked into the dealership very stressed out and upset and I left happy and stress relieved. I have a brand new car and a smile on my face

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new truck

By Cesar on 5/4/2018 at 9:07 PM.

I love my new truck !!! They found the exact one I was looking for. Everyone at Royal are so nice and professional especially Michell so go down and see her she has helped us with 4 trucks so far

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Purchase and Counting

By Carrol on 5/2/2018 at 1:50 PM. Helped by Mike Yates.

Recently, my husband and I, purchased our 2nd used vehicle from Royal Chevrolet. The whole team works together to get you the best deal possible. They stand behind their vehicles and you can feel confident you are getting a great deal and a reliable vehicle. When someone needs a new vehicle, I always recommend Mike Yates and Royal Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Michelle was AMAZING!!! She made the process a breeze!

By Awreynolds74 on 4/28/2018 at 10:32 PM.

What a great staff!! We definitely recommend to others and will be back!! Thank so much Michelle you are a true breath of fresh air!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good easy experience

By Rob Berry on 4/28/2018 at 1:14 PM.

I was all set to buy a ford when their salesman screwed up. Royal Chevrolet came to my rescue with an hassle free experience. I will now being using Royal and Bill Carchman for any future auto needs.

I would recommend this dealer.