Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Dolo&Jim on 7/20/2019 at 12:52 AM.

Tom, Don and everyone I cam in contact with was super friendly, very conscientious. The best service experience I have ever had! Can’t say enough. 6 Stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By TXCedes on 7/7/2019 at 2:54 AM.

Scott was my salesperson. He was very friendly and not pushy. He asked questions to get a feel of what I wanted, and answered mine. Being new to the area and not having a bank in the area they really worked around my circumstance to where it worked best for me. I really feel they went above and beyond and I love my Jeep renegade! Would definitely go to the again, even though there’s another keep dealership closer to me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Service Advisor Saves the Day

By T/A_Plus_Hemi on 6/27/2019 at 9:20 PM.

I went to Royal Gate Columbia to get the oil changed on my 17 Challenger, and they allow me to bring my own oil since it meets Chrysler quality standards. The service advisor had made a notation on the paperwork as usual but when my car was returned to the pick up bay my 2 jugs of oil were untouched. The young man who was my service advisor had to come inform me of the mistake and asked what to do to rectify the situation. I asked if the in-house oil could be removed in my oil could still be put in he replied, yes it can. I was then very polite and said would there be any way I could get you to do that and he immediately had the car pulled back into the service Bay and the oil replaced. I know this probably has come off as childish but with being able to bring my own oil I save approximately $50 getting my oil changed at the dealership as opposed to going to a quick change place. So in conclusion thank you to Royal Gate for not only helping take care of my vehicle but allowing me to do it in a manner that does not break the bank.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By Louis04 on 6/27/2019 at 12:49 AM. Helped by Nick in service.

The service department was friendly and easy to work with. They kept me up to date on the progress of the warrantees that they where doing on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service

By Eddie 1957 on 6/14/2019 at 11:13 PM.

Salesman helpfull and knowledgeable. Finance department made the process a quick and easy .Dealership had good variety of vechicals to look at and choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Pacifica purchased

By GLPACIFICA on 6/5/2019 at 9:43 PM.

We had a great experience purchasing a new Pacifica at Royal Gate. Our salesman Scott took good care of us and found the Van with just the upgrades we wanted. He was very knowledgeable and did a thorough walk through and helped us set up all the features that were available on the vehicle. We appreciated his help and would highly recommend him if you are in the market for a new vehicle. Everyone we talked to was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sal & Paul

By Amy Spearman on 5/16/2019 at 4:38 PM. Helped by Front Desk Girl :).

Sal Pineiro was an amazing salesperson! He made miracles happen and Paul the finance guy was also amazing! These guys are better than ANYONE AROUND!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman Sal was great to work with.

By Sheri on 5/7/2019 at 11:44 PM.

Another dealership did not seem to have the time for me and they were unable to give me the actual numbers. I decided to visit Royal Gate and purchased a Grand Jeep Cherokee that night. They were very easy to work with. Sal was very professional and worked extra hard to get the deal done. I would highly recommend that you visit Royal Gate Amd ask for Sal before you waste your time anywhere else. Thanks again, Sheri

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Give Salvatore a call

By Brian on 5/5/2019 at 3:34 AM.

I had purchased a vehicle two months earlier from another dealership. Unhappy with that purchase I knew I would lose money but wanted to get another vehicle. The dealership I purchased it from did not seem willing to work with me. I called Royal Gate and talked to Sal Pineiro. He "got out of the box" came up with ideas, suggestions and worked to meet my budget. I decided on a Grand Cherokee and am very happy with the purchase. I highly recommend contacting Sal at Royal Gate. He was honest, professional, called/texted when he said he would and a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Ckistner on 5/2/2019 at 10:22 PM.

Scott was very helpful and was able to assist us in finding the right vehicle for our family. He took time out to answer any questions we had. Great customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Salvatore was sooo very nice and down to earth, some sales p

By Oliverchristine on 4/29/2019 at 7:48 PM.

Paul in financial was very helpful and explained so much and Salvadoran manager was very nice and helpful also. We enjoyed our visit and the three made our experience very enjoyable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!! Dennis gets it Done!

By DjE on 4/27/2019 at 2:39 PM.

Great experience, I bought a used Jeep Grand Cherokee at a fair price but I found a few imperfections. Dennis worked with me and addressed all of my concerns. 10/10 would buy from again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Was a great experience.

By Sadgurl53 on 4/27/2019 at 3:52 AM.

Our experience was phenomenal. Chris Dohm was such a great help. He helped us find the vehicle we wanted. He even went above and beyond to help us get our green sheet so we could use it for the Jeep Cherokee. Gave us a great trade in on our truck. All in all it was a great great experience. I will get my next vehicle there too. Will tell family and friends to buy there. Thank you for going the extra mile

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was very good.

By Tina2015dart on 4/26/2019 at 3:25 PM. Helped by Danielle Lewis.

The service tech answered all my questions and got my car in right away and the job was done in a reasonable time frame and the did a good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Gashr87 on 4/23/2019 at 7:33 PM.

I have been going to this dealership for over 5 years now and bought 3 vehicles from them. Amazing customer service and will always go over the top for the people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out with old in with new

By Jt1240 on 4/21/2019 at 1:59 AM.

Second vehicle I've bought from this dealership. The people are outstanding, as it's an hour drive past several dealerships to get there. Chris Dohm went above and beyond to address our concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Jeep

By Divot on 4/3/2019 at 6:10 PM.

We are always happy to work with Brandon. We just bought are third vehicle with him. Brandon is easy to work with and always helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Brent took the stress out and were fair.

By Mustlovedogsnjeeps on 3/31/2019 at 1:12 PM.

If you want someone who is in your corner and can make your numbers work, this is the place. It is very stressful to get a car that's good for your family and you can afford. They not only found vehicles I wanted, but gave me a good value for my vehicle to trade in. They also helped me break through all the misconceptions from other dealers and got me what I wanted and was comfortable paying. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By CIS on 3/25/2019 at 3:59 PM.

Jeremy Carle was wonderful to work with. He listened to exactly what we needed and gave us just that. There was never any pressure, and he made the experience so easy! I would definately recommend him and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very good experience

By BillDI on 3/23/2019 at 1:41 PM.

This was probably the most positive car buying experience I have had. No pressure on anything and I got what I thought was a very fair deal. They were efficient, the car is awesome, and the staff friendly. They are definitely worth checking out before buying any car. I will go back to them in the future.

I would recommend this dealer.