Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

LOVE LOVE LOVR MY NEW SAHARA!!

By Bella paisana on 8/10/2019 at 8:08 PM.

Tom Fascetti took me under his wing and took very good care of me explaining everything thoroughly then paired me with sales person David Bauman. David was very patient and kind helping me every step of the way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

recall

By tina1325 on 8/8/2019 at 9:33 PM.

Had a recall fixed very helpful and friendly ease of appt to drop off car did offer a loaner. Will use them in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Earned my trust.

By Dogmom on 8/3/2019 at 4:56 PM.

Had some very unfortunate situations occur over the last 1.5 years and David Smith was able to make them all right. He made sure he understood my concerns and wanted to make everything work for me. if I ever need anything for my new Jeep he has told me to contact him personally and he will handle it. Definitely drove off the lot feeling 100 times better than when I arrived. appreciated the time Chris Quick, David, Casey and Denny took to help me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Sonnie on 8/3/2019 at 2:53 AM.

Easy to schedule, comfortable waiting area, kept updated about progress and cost, wait time was reasonable and warranty covered the needed repair with zero deductible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another easy and excellent purchase

By neo8353 on 8/1/2019 at 3:11 AM.

Dave Smith always makes it easy on me with no games or issues. He is the best. Great place to purchase a vehicle make sure you ask for Dave.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service, Poor over all Service

By Jules on 7/30/2019 at 2:31 PM.

Had a appointment 6PM at 10 Pm they call and say they need the specialist to finish the diagnosis. I called At 9AM the next day to find out that Casey just lied to me my car wasn't even looked at the night before then I'm told it Might get looked at this evening (although I was told the night before the SPECIALIST does not wok the evening shift?!) POOR MANAGEMENT POOR SCHEDULING will NOT use Royal Gate in Ellisville again !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overwhelmingly accommodating

By Beaub on 7/30/2019 at 3:00 AM.

Dave smith was very knowledgeable and made the buying experience easy and when I had a problem he was able to solve it and make me a happy customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A Nice Experience

By benr8877 on 7/28/2019 at 9:32 PM.

Ted was very helpful and made me feel comfortable and well taken care of. He had the exact car I wanted in 2 days and everything went smoothly. Overall just a nice experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional

By Yep1969 on 7/28/2019 at 2:15 AM.

no high pressure sales. Very professional staff. Brian was great to deal with. The deal with very straight forward and he was very easy to talk with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!

By PhillipsFamBam19 on 7/27/2019 at 1:37 PM.

Our Salesman helped us find a car after a freak storm flooding. He was helpful and made sure we found the perfect fit. Thanks Again to Dave Smith and the Royal Team for taking such good care of us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

installation of brake booster shield- recall

By Jeep Guy on 7/26/2019 at 10:07 PM.

I had a good & positive experience. I talked to Tom,a service tech., & he was very courteous & professional. I then asked Tom about my warrenties & he directed me to Jennifer,in Finance, who was also very helpful and courteous and professional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Jus10_13 on 7/25/2019 at 1:09 PM. Helped by Justin Welch.

Brought my truck in for a recall and A/C work, was done and back to me quicker than I could imagine. My air is blowing colder than EVER before, and that’s saying something, my truck is a 2019.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Staff

By VICKI on 7/23/2019 at 2:04 PM. Helped by Joseph Welch.

All staff in the service department were so very nice and considerate! Truly made the repair as easy as anyone could have imagined. Thanks to Chris Quick for arranging things so professionally!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionals

By Roadrunner on 7/17/2019 at 3:28 PM.

Service was done as promised, the staff was knowledgeable, pleasant and professional. I've purchased 2 cars from Royal Gate and have always had excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal service! Bert and Jennifer went above my expectat

By Vixen on 7/20/2019 at 9:44 PM.

This was amazing sales and finance from beginning to end. I will recommend this dealership and both my salesman Bert and finance Jennifer. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and quick service

By Chattyk on 7/19/2019 at 4:10 PM.

As my title stated Professional and quick service. I was in and out in no time. I was told my car was in good health. That was great!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By dmosterman on 7/19/2019 at 6:57 PM.

Tom and Dave did a fantastic job finding my perfect Gladiator. Dave called the instant the Jeep drove up on the lot. They were easy to work with and did a quick job sealing the deal. Would recommend Royal Gate anyone searching for a vehicle. Thanks again Dave

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will always buy my vehicles from Royal Gate!

By Beaub on 7/18/2019 at 3:45 AM.

Denny and Dave were amazing. They saved us a lot of money All the staff were friendly and helpful. They helped us get what we wanted at a price we could afford. Denny was as friendly and knowledgeable as he always has been. Dave made the experience fun and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy customer!

By kimberlyb on 7/18/2019 at 3:37 AM.

Dave made buying a new car fun! He was friendly and knowledgeable about all of the different vehicles. Dave worked with us and was able to get us exactly what we wanted while staying in our budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By DodgeRam2012 on 7/9/2019 at 8:48 PM.

Let me start off by saying I usually don’t leave reviews but this dealership is by far the best I’ve dealt with! (Wish I could say the same for my dealership) My family and I decided to take a day trip down to St. Louis this past Tuesday and unexpectedly my Ram went into 4th gear(limp mode). Luckily for me, the service department was open til 11pm! Back home they close at 6, so that was a plus! I called them to explain my situation and Casey told me to bring it on in. Finally after getting the truck to the dealership, Casey got my family into a loaner so we could get to the hotel. He was very professional! The next Day I talked to a gentleman named Tyler and he was super friendly and very knowledgeable! He told me he would make it a priority to get my truck done as quickly as possible, to get my truck and family back home! Tyler called me Thursday to let me know that everything was approved through my extended warranty and that they would have my truck done Friday! Friday morning he called to let me know it was ready!! For them to have X amount of vehicles on the lifts when I showed up and to get my truck done in 3 days total says a lot about this dealership and their staff!! Everyone was extremely pleasing to deal with! I highly recommend buying from this dealership as they will treat you right!!! Thanks again to all of the service team at Royal Gate Dodge Ellisville. To the owner, I thank you for running such a great dealership with great people, that do quality work!!

I would recommend this dealer.