Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experience

By djmessier on 10/11/2018 at 11:13 PM. Helped by Nathan Clarke, Devlynn Lahair (internet).

I don't usually look forward to heading out to buy a car. It's not usually a positive experience, often feeling like the salesperson or dealership is trying to take advantage of you. Not today. I headed to Royal Jaguar Land Rover after being sent information from a car search. My sales person was Nathan Clarke. He was the best ever. Friendly, informative and easy to talk to. Everything was right up front. No haggling, no pressure. The asking price for the vehicle was perfectly in line with its value and Nathan (and Royal) went right by the Kelly Blue Book price which I had already researched. Everything went smoothly and I left feeling well respected. Thanks everyone at Royal Jaguar Land Rover and especially Nathan for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

E Pace purchase experience

By Mark and Susan on 10/5/2018 at 2:30 AM. Helped by Paul Juell.

We just purchased a new E Pace last weekend. We built the SUV that we wanted online and sent it to our sales representative, Paul Juell. Within a couple of days he found one for us and it was on its way. This was one of the smoothest and stress-free auto purchase experiences we have ever had. Paul is knowledgable and was always quickly responsive to our calls or emails. When we picked up the car he made it a truly exciting experience for us. We highly recommend Paul and Royal Jaguar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Pleasant Experience

By Turtle on 9/15/2018 at 8:09 PM.

We made an appointment with Tommy Padula to look at a used Nissan Altima which was listed on Carfax. From the moment we talked on the phone and our visit to the dealership we felt comfortable. The purchase was a very good experience. Tommy walked us through the paperwork with ease and professionalism. The service we received, and the attention to detail that Tommy provided exceeded our expectations. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By ashton03 on 9/6/2018 at 12:15 AM. Helped by John in service.

I had the greatest experience with Royal Jaguar of Tucson dealership this last month and I though I would share how great I was treated and how John in the service department went above and beyond when I had an issue that was not being taken care of by the Jaguar manufacturer. John fought hard to take care of me and he made sure I left the dealership happy and I did. On top of it all while my car was in the shop for 3 weeks they had no qualms of me having a loner vehicle to drive around! Special thanks to Royal!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By BMWDave on 8/14/2018 at 9:00 PM.

I stopped in to the dealer earlier in the day to take a look at the car, I met Mr. Padula and the manager. I was back at the dealer within a few hours and drove away within a couple of hours after that. Efficient and knowledgable staff made the whole experience pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dhoffman on 8/7/2018 at 3:29 PM. Helped by Eddie Madigan.

I purchased a pre-owned trade in at this dealership. Tommy Padula assisted me. He was very nice and helpful. The Sales Manager, Eddie was terrific to work with too. As a customer, I felt appreciated the entire time and they were very accommodating. It was impressive to have such a helpful sales consultant, but I was even more impressed by the fact everyone else at the dealership jumped in to ensure my experience was nothing less than great. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By dkaufman594 on 8/3/2018 at 9:52 PM. Helped by Nathan Clarke.

I assumed the LR slogan "Above and Beyond" meant traversing difficult terrain and altitudes. And it might, but it also means going above and beyond when it comes to customer service. I live in Scottsdale (about 100mi from Royal's dealership in Tucson), but Nathan Clarke and team handled everything remotely and even took the time out of their Saturday (I imagine their busiest selling day of the week) to drive my new wife's Range Rover to my doorstep and walk me through all of the ins/outs of the tech features. He even went out of his way to bring my wife flowers to help celebrate the new car. If you're in the market for a Land/Range Rover, definitely give Nathan and team a buzz!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Tommy for excellent sales assistance

By Karen- Silver XE on 7/19/2018 at 2:55 AM.

I was thrilled to purchase my new Jaguar XE with Tommy's help. He answered all my questions and was a wealth of information about the model I wanted. Tommy knows his products and will share his expertise with you. This was by far my most pleasant car-buying experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By RedJag on 7/11/2018 at 5:23 PM. Helped by Nathan Clarke.

I just purchased my Jaguar XE. It was a stress-free process. Nathan Clarke was a pleasure to work with. He was knowledgeable and able to answer all of our questions. It was a hassle-free experience and everyone in the dealership was friendly and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking Forward

By kimk on 7/11/2018 at 3:28 PM. Helped by Nathan Clarke.

Just bought my first Evoque. It was nice to walk into a dealership and feel like my time was as important as theirs. Cesar, Nathan and Eddie were all wonderful people to deal with. Looking forward to many years of fun and adventure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy process, great service!

By Honorine on 7/4/2018 at 11:09 PM. Helped by Nathan Clarke.

When I arrived, the car was already waiting for me for a test drive. Nathan was very knowledgable as he was able to answer all my questions (and I had many). He didn't force the sale and let me think about it, without calling. He was very friendly and funny and an excellent salesman! He made me feel very comfortable. It made the experience reassuring and fun. I really appreciated the present when I left with my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

best service

By jag on 7/2/2018 at 5:40 PM.

we were treated very well, we were able to drive all cars that interested us and no hassles. Cesar Miranda was helpful and knew his product. answered all questions and was patient about inquires. Best new car purchase I ever had. Thank you for the roses.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure Smooth Purchase

By Eli on 7/1/2018 at 5:39 AM.

Definitely best experience ever purchasing a vehicle! Tommy Padula was incredibly informative and knowledgeable about the vehicles being sold. Not once, did I feel pressured to make the purchase. I would %100 recommend Tommy Pedula. Thank you very much, Tommy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Experience with Tommy Padula

By Greg & Melissa on 7/1/2018 at 2:40 PM.

My wife and I recently ordered and purchased a new Range Rover Sport through at Royal Jaguar and Land Rover of Tucson. The entire process was first-class and thoroughly enjoyable. Not only are the vehicles well appointed, but all employees are highly trained and professional. We were welcomed and consulted by Tommy Padula when ordering our RRS in February. He maintained consistent contact to keep us updated on the progress until the vehicle's arrival. Overall, Tommy went above and beyond expectations, by being very responsive, respectful, transparent, and honest. Tommy is passionate about the vehicles he represents and the services Royal provide. Tommy cares about the relationship and not the sale. The entire experience was superbly guided, very personable, and unlike any other car buying experience that we have ever had. We highly recommend Tommy and will be back to Royal when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Buying a used car can be a pleasant experience...

By Bob on 5/12/2018 at 11:46 PM.

Saw a pre-owned Prius on their website, so called to check out its availability. Spoke with Tommy Padula, and went to the dealership a couple hours later. Loved the car and made the purchase. I really like Royal’s business model. No car salesman goffyness. Their vehicles are priced right, customer service is awesome, and the whole process super easy. I highly recommend this dealership, and Tommy Padula was awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tommy Padula was Great

By Doug on 5/2/2018 at 7:22 PM.

Came in to look and compare a few models of Jaguar and Land Rover, didn’t actually plan on making a purchase that day. Tommy met with us and showed us the cars we were looking at as well as some special sales that were available. He was extremely knowledgeable on the cars and very helpful while also being very low key and no sales pressure. We did end up making a purchase that day due to the great deal that was being offered on one of the sales. Very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

1st Class All The Way

By Happy e pace Drivers on 4/7/2018 at 10:42 PM.

If you want the Royal Treatment, ask for Tommy Padula.We bought a new e pace and it was a pleasant experience.Buying a car can often be stressful, but Tommy is not one of those pushy salesman. He is friendly, knowledgeable, and very professional. He takes the time to get to know you, answer all your questions and above all makes sure you enjoy the experience. I think he was almost as excited as we were.Alexandria the sales manager is also a delight. Beautiful showroom and beautiful cars. Give Tommy a call-You won't be sorry! Jerry and Vicki

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ranger Rover purchase

By mtkiwi on 4/25/2018 at 10:07 PM.

Tommy Padula and Tim Taylor helped guide us in the purchase of our 1st Range Rover. As soon as I walked in I found the the entire staff is very welcoming and professional. It is so nice to work with a salesman who knows his product and loves what he does. Tommy makes you feel like the only one there and makes this whole process easy.... Thanks Tommy and he knows ALL about your vehicle. It' GREAT....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By James Olson on 3/20/2018 at 4:08 PM. Helped by Lamont (didn't get last name!).

Tommy Padula is an extraordinary salesman and does his job well. I had a great experience with him this weekend purchasing a used vehicle from their lot. We started by walking in Friday evening and we were greeted by Tommy. He provided us a pressure free experience and we ended up buying the vehicle the next day. Thank you so very much for your professional approach to selling us our car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customers for life

By Dale P. on 2/16/2018 at 5:49 PM.

My wife and I purchased a Land Rover Discovery early February and couldn't be more pleased. Tommy guided us with knowledge and expertise. No pressure, made us feel like welcomed friends. Effcient and comfortable sales process. Treated us with respect and was there to support whatever we decisions we made. Made it very easy to browse without being hassled. Very upfront and honest with cost. Tim spent a great deal of time showing us every feature of our new vehicle and made the experience pleasurable. The best car buying experience we have ever had. We will purchase all future cars from this dealership in the future.

I would recommend this dealer.