Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
5  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.3  
Quality of Work
4.4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

redline

By big e on 11/17/2018 at 11:28 AM.

great sales team and service sales team showed me how to set up my new redline was full of gas ready to go thanks guys and girls

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant experience!

By Chevyguy on 2/23/2018 at 11:50 PM.

We came to look at new Chevy trucks, found 2 we liked very much and then settled on the one we wanted. Salesman, Lacy Larkins (whom we had dealt with in the past), Manager, Robby Phillips and Randy Ro in Finance were all so very helpful from start to finish. No pressure, just very helpful in every way. Thank you all! We love our new Chevy Silverado!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By chevy2018 on 2/20/2018 at 8:40 PM.

This was by far the BEST experience we have ever had purchasing a new vehicle. Our salesman, Lacy Larkins, was wonderful. He was extremely helpful and made sure that we were completely satisfied with our purchase. We ended up with the exact truck we were looking for, and will definitely be back to purchase future vehicles from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By momtoztyman on 1/20/2018 at 9:06 PM.

I had a great experience with this dealership. I never thought I would get financed and not for what my payments are. Doc Reasner and the dealership went above and beyond. They even drove it out to me in Nevada. I would use this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great NO pressure experience for the 5th time.

By mike1988 on 1/3/2018 at 12:43 PM.

Thanks to Doc, Robbie, and Steve for their NO pressure sales and great customer care. They make buying a vehicle a painless experience. Mark - your fellows have done you proud again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another easy experience

By AndrewClinger on 11/28/2017 at 3:23 PM.

Once again, my car shopping experience was hassle free at Royal Oaks. Their sales team and customer service is second to none. Dustin and Robbie made my truck purchade easy. I'd recommend them to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me damaged car and did not disclose

By Kim Miniard on 10/4/2017 at 4:20 AM. Helped by Chrystal George.

Bought 2017 pre certified car and got home and seen body work done and did not disclose, would not take back and wanted another car but said pick from lot, did not want anything on their lot, said they tried to find me another car like mine but had 10,000 miles on it (mine had 2300) and wanted me to trade even. No way. Fixed hood at their body shop, not my preferred shop. Very deceptive people. Should of been told of prior work and given money back. NEVER AGAIN.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got exactly what I wanted

By csolo on 9/14/2017 at 7:44 PM.

The car I wanted with the interior wasn't on the lot, but that didn't stop you guys from helping me find one. Proud to say I am now a Chevy Malibu owner! Thanks Zach, Steve, and Taylor for all the help!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Very Pleasant Experience

By BamaFan on 9/5/2017 at 7:23 PM.

Both worked hard to get me the truck & scheduled a chase car & driver to the Nashville Airport. First class guys and organization especially seeing that they have handicap & special need employees.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Let me control what I wanted

By Tdog1500 on 8/24/2017 at 8:42 PM.

Great guy to talk to helped me to get in my new truck with no problem. By far the best sells rep I've ever worked with. Knowing I'd already bought the vehicle I wanted let me keep looking just to pass time . Thanks pat and doc might be back some time in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a used car

By Judyd200 on 7/31/2017 at 8:48 PM.

These two guys were very friendly and helpful. Made purchasing our vehicle a good experience. We would highly recommend them to everyone. Job well done!!!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Great customer service

By Berto1025 on 7/14/2017 at 9:28 PM.

I went to RO expecting to be given the run around, as my credit isn't the greatest, but Darren was able to help me out and found a car I love and could afford! I was able to have a low down payment and stayed in my budget! I love that he went above and beyond and wouldn't let me walk out empty handed! My 2012 Toyota Corolla is amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By Chad Mathis on 7/7/2017 at 7:46 PM.

On Vacation with my family, my 2014 GMA diesel truck had a problem with the DEF system. They got me in the next day. Found the problem fixed it , and had me back on the road. Was very happy. Nothing like the feeling being 550 miles from home and your truck will not get you home.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Work on Airconditioner

By Ginger Collins on 7/6/2017 at 2:41 PM.

I took my daughters 2012 Ford Escape to them to look at air conditioner. She was told they would have to put a dye in it and drive for a week and half then bring back for them to look at it. She returned with it on 6/20 at 7:00 am they did not look at it until we phoned them at 3:30 to check on it, stated they would get back with us. They left my daughter a msg which she returned and told them they needed to speak to her father. He called them they told him my daughter gave them permission to keep over night. After 3 days of run around from them and getting ugly with them we were able to pick the car up and wanted to be charged again for what was previously paid for. We drove the car for 3 days and the air stopped again. We returned to Royal Oaks they told us we would have to bring it back 5 days later. We returned it they proceeded to tell us we was not running the air correctly. They kept the car phoned our extended warranty people they stated it should have all been fixed the first time it was in their. Royal Oaks phoned us told us that the warranty people would only pay for top hose and not bottom hose and no labor since they thought it should have all been fixed the first time. They were very rude and not very accomidating. We left with the car unfixed after spending right at $1000,00 and still no air. I spoke to someone else who does ac work and they informed me that the warranty people would not pay for one hose and not the other that Royal Oaks was trying to scam us. I will never return to that to them and I will tell everbody I know not to go them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service After the Sale

By Unhappycustomer on 6/23/2017 at 7:02 PM.

They only care about making sales. The service department is a joke. They do not fix anything, just bandaid the problem and expect you to fork over a fortune time and time again......after months of having your vehicle and it still having the same issue. Unless you're there to buy the staff is rude and unwilling to help. Go somewhere else!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A Happy Old Lady

By Genie on 6/20/2017 at 1:23 AM.

In all my years I have NEVER EVER been treated so well at a car dealership as I Have at Royal Oaks. I have been ripped off by every mechanic that I've been to in Paducah and most dealerships since I've been divorced. So I was flabbergasted at the service and kindness and honesty and friendliness of all the staff I met. They all bend over backwards to take care of their customers. I still fee like Queen for a Day just going there to get the forever free car washes. Harold Schultz sold me the car and went out his way to see that I was satisfied and to teach me the tech stuff. I am so thrilled that I've considered standing out in front of their business with a large sign that says "Buy Your Car Here."

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By Brittany on 6/17/2017 at 4:20 AM.

Getting my first car was such a great experience! Everyone was so friendly and Doc & Robert were extremely helpful! They seemed genuinely happy to help me find the best deal & the right car for me. Thanks for making it as easy as possible by working with me every step of the way! Definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Debra on 6/9/2017 at 4:31 PM.

My experience was amazing! Taylor was very understanding and a very caring person! He helped me with everything I wanted and made sure I was satisfied. I would recommend taylor croft to anyone that wants to buy a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great truck buying experience

By Denny on 6/8/2017 at 9:47 PM. Helped by Mark Mitchell.

I purchased a new truck and the process could not have been easier. My salesman was helpful and explained the ins and outs of the truck. Best price around and I was treated fairly for my trade. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daughter's first car

By Tracy81 on 6/6/2017 at 11:09 PM.

Devin was incredibly helpful in helping us find the perfect first car for my 16 year old daughter. When the first option, which she had her heart set on, didn't work out, Devin found her a replacement. She loves her new car!

I would recommend this dealer.