Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

How Service Appointments Should Be Handled

By Howcho on 8/14/2019 at 4:04 PM.

The customer arrives on time, his service advisor Rey Giudice is waiting at 7AM. You discuss all of your problems with him he understands what has to be done. Within an acceptable amount of time he comes out to see you, brings you back to your car gives you all the details of what was done while your sitting in your car. He then asked if everything is done to your satisfaction. There is an old song that ends with WHO CAN ASK FOR ANYTHING MORE. Thank You REY

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SErvice

By lmhoffman112 on 7/20/2019 at 1:56 PM.

Have been using this dealership for service for over Six years. My service advisor has always been Ray Giudice who is a asset to this company. Always great at explaining everything. Because of service I recently purchase new car here. On recent visit Ray was out on medical problem and not available. Was wet busy so manager came out of office to take care of me extremely nice.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST MAZDA DEALERSHIP EVER

By ashleymcgeeney on 5/28/2019 at 4:26 AM. Helped by MANAGER - EDDIE SALESMAN -ZACK.

ABSOLUTE WORST MAZDA DEALERSHIP IN ALL OF FLORIDA. The Managers here have no clue what they are doing, they call and promise you one thing and when you come in it's something completely separate. I even had price quotes in writing from another dealership and the manager had the nerve to tell me if i went to the other dealership i would be scammed LOL Well i guess finally getting the two cars i wanted, for the price i wanted was getting scammed lol DON'T WASTE YOUR TIME HERE GO DIRECTLY TO GRIECO MAZDA DELRAY AND ASK FOR MOE!!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not trust this dealership!!!

By Anserme on 4/29/2019 at 11:35 PM. Helped by Eddy, valentine Frankel.

We drove 30 miles from Boca Raton to look at a advertised Prius III We confirmed the vehicle’s features like Navigation and Rear view camera found standard in Prius III models. We took the car for a test drive and we tried to find the Navigation and the nice salesgirl had to ask the manager because as we all read stated on the window the features being “Navigation” The manager came out and admitted that the car is a Prius Il with no Navigation But stated it was still a great price. When I called his attention to other Prius ll’s at the same price he stated that he has a truck driver coming into see the car that evening. I asked the manager if the truck driver knew it was a Prius II and he snipped back he doesn’t care he wants a small cheap car that has good gas mileage. They never offered to negotiate or provide us any consideration for their flagrant erroneous gross incompetence even though they were caught red-handed with false advertising (the car has been there for 3 months!) Now we assume anything stated on their cars or on their Palm Beach Southern Palms Mazda website cannot be trusted. There are strict consumer laws that have been established to protect consumers against such flagrant fraudulent practices. Since the side sticker which listed all the features being a Prius lll how could we know if the real cars vin number wasn’t also falsified. I write this because someone else who would suffer the same aggravation would have legitimate reason to sue the dealership for phony advertising and the public needs to know when one dealership perpetuates such blatant deception

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchase Miata MX-5 RT

By Bob Q on 4/18/2019 at 11:03 PM. Helped by Valerie Seminerio.

South Palms Mazda were very friendly; especially Juan Pizarro, who I found to be very accommodating. He explained all the features, warranty and buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By Mack on 4/15/2019 at 12:39 AM. Helped by Christopher Murphy.

Great experience-patient sales associated, no pressure to buy or settle for first vehicle. Quick turn around time on settling on terms, all paperwork and vehicle delivery. Finally, sales associate paired our phones, created favorite lists for contacts and navigation, among the many other details he covered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and experience

By Krazah on 4/13/2019 at 5:54 PM. Helped by Will, Dominic Harper, Chris.

I cannot begin to express what an incredible experience it was buying from this dealer. This is my 3rd ever vehicle purchase and this was the best experience I’ve ever had. Will was exceptional, and Chris and Dominic the finance managers were so good at working with my numbers to make sure I got the best deal possible. They even helped my boyfriend get a car at an amazing rate too. I cant recommend this dealership enough!! PLEASE go to Southern Palms Mazda. I promise it’ll be worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty

By Freddie on 3/31/2019 at 7:45 PM.

Juan Pizarro was by far one of the best salesman we have dealt with. His honesty, integrity, and personality really made us feel comfortable! I really appreciate that we told him what we wanted and how much we had to spend and he made that happen for us. :-)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stellar Service

By xruno on 3/27/2019 at 9:09 PM. Helped by Greg, Eddie, Stephen.

This is my second car I purchase at Southern Palms Mazda in the past 3 years. This is the second time I come to Juan because of his charisma and positive energy. He is patient and very knowledgeable salesman. He took his time and showed me all the cars, options and information. It took me the majority of the day to make a decision. I purchased an used 2018 Mazda 3 Grand Touring with everything. It only had 4,000 miles. I am very happy with my purchase. They even added Navigation which was the only option missing. The financing was easy and I am ultimately happy. Thank you to Greg, Eddie and Stephen in management for your help and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service

By Ashton on 2/21/2019 at 10:52 PM.

After visiting other dealerships, I found this one to be the best. My salesman, Juan, along with the managers were very patient and inviting. With all their help I was able to get the car I wanted and I am definately satisfied with the outcome!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Shop no more!

By Cary on 2/20/2019 at 2:07 PM. Helped by Greg Becker and Eddie.

I purchased my new Mazda 3 hatchback from southern palms Mazda in west palm beach and had extraordinary service! From Paco Cuevas, Eddie and Greg Becker who all helped me and my family drive away with the very best deal in town. I shopped for 2 weeks from ft. Lauderdale to Stuart and no one matched their price or service. I highly recommend this dealship! Period!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timothy Piggee

By Cory22 on 2/19/2019 at 9:51 PM. Helped by Timothy Piggee.

Timothy Piggee went above and beyond to assist me when I showed up with no appointment and a problem with my car. He quickly resolved my issue gave me a courtesy car and had the issue taken care of. I was able to have my car back the same day and was extremely pleased with the service and professionalism the dealership has towards their customers. Thank you again Timothy for outstanding service!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!

By Els on 2/3/2019 at 2:31 PM. Helped by Gregg Becker.

I have bought or leased 7 cars now from this dealership. I always go back there for their exceptional service. Our salesman, Juan Pizzaro, asked me what I was looking for and my price points and found me the exact perfect car. The sales manager, Gregg Becker, was a pleasure and Daniel, got us through the paperwork quickly and painlessly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never disappoints

By hockeywidow on 2/1/2019 at 2:22 PM.

I’m on my 5th Mazda , I can’t leave this place !! Vehicle ms are well made service Dept is exceptional . I don’t want to go anywhere else !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service and teamwork

By Emgrines on 1/28/2019 at 2:11 AM.

We had a great experience leasing a new CX5 from Juan and his teammates this evening. Everyone was super friendly, knowledgeable and accommodating. They made the process very pleasant and pain free! I recommend them highly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rey provides incredible customer service!

By Mazda2011 on 1/25/2019 at 4:22 PM.

Rey has been my point of contact for servicing my Mazda for years at this dealership. He is consistently delivers EXCEPTIONAL customer service— clearly describing the services, scheduling me for service to fit my calendar and juggling all of his many customers with a smile and a sense of urgency. I could take my 8-year old car with 100k miles to any shop for service. But I go to this dealership because I know I’ll get great service at a competitive price. Most importantly, Rey will there to provide excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Catalyst01 on 1/24/2019 at 9:35 PM.

Entire process from driving into the dealership at 2.30pm on Sunday afternoon to driving out in a new Mazda CX5 Grand Touring for my daughter took 2 hours. I knew the deal I wanted and we made it happen without any drama. Juan was extremely knowledgeable about the vehicle and made every effort. Greg his Manager was also excellent in helping close a deal quickly and efficiently. Overall experience was highly satisfying and I have no hesitation in recommending them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trip to Southern Palms Mazda for Car Service.

By Glenda5800 on 1/18/2019 at 8:15 PM. Helped by Timothy ?.

Everyone was very friendly. Did business with Timothy who was friendly, fast and efficient. Took my car in for oil change, rotation of tires and new motor for my left window. Had to keep overnight to complete. Work as done very well and was very satisfied. Car was washed by two nice men and wiped dry. Thank you for good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and positive experience

By docaxn on 1/12/2019 at 2:53 PM. Helped by Mr Murphy.

First of all I worked with a salesperson named Paco and a finance officer named Mr Murphy. I give 5 stars to them their staff and the facility. I was looking at a car at another location and the were disappointing me with attempts to steer me away from a car I had seen posted on their internet site. In fact it wasn’t even their. While I was their my wife found a similar vehicle at Soutthern Palms Mazda. I went there on the chance that I would be interested and ended up purchasing it in the simplest most pleasant manner possible. Price was right. No issues seeing the car I was interested. Very comfortable environment. No complaints at all. I highly recommend. Please say hello to Paco, salesperson, and Mr Murphy finance:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Knowledgeable Service

By amaddox27 on 1/10/2019 at 4:48 AM. Helped by Ron Reyes, Gregg.

I was very impressed with Juan’s knowledge and help in choosing the right vehicle for me. I was able to get the car I’ve always wanted. I’d highly recommend this dealer!

I would recommend this dealer.