Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.7  
Friendliness
5  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change

By Dolittle50 on 8/2/2017 at 7:45 PM. Helped by CHARLIE.

Good got me and my granddaughter in and out like getting coupons so I can use dealerships. Please send out more coupons so we can come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I've ever dealt with

By Orangerene on 7/10/2017 at 1:47 AM. Helped by Phil Coleman, Al, Brandon.

My husband and I have both had a wonderful experience with our car purchases and we recommend Royston Morristown to everyone. We were satisfied enough that we will return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service dept

By Jackue on 7/2/2017 at 12:35 PM. Helped by Charlie.

Always friendly helpful people I would recommend to anyone They keep my car clean I've never had a problem This is my second vehicle to bring there

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Good experience

By Lnhuff02 on 6/15/2017 at 7:48 PM. Helped by Jason.

Jason was very helpful and easy to work with! He made the experience very easy and not stressful at all. We love the Jeep we purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure to purchase here

By butch1234 on 5/31/2017 at 1:20 PM. Helped by Doug Rutherford, "Big Al".

If have purchased several vehicles from Royston over the past few years. It is always a great experience to work a trade with the staff. I always feel that I came out a winner when I leave there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience

By Bill in Winchester on 5/22/2017 at 10:40 PM. Helped by Brenna you rock.

Brenna, is one of the best salesperson I have ever the pleasure to deal with on a auto purchase. Not oh did she keep me posted on the deal. But delivery it time 2.5 hours away.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome helpful

By David Rathbone on 5/13/2017 at 3:39 PM. Helped by Savanna.

They help me get what I need and never made me feel like I was being pushed to buy a car. There staff was friendly and polite.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great

By Tammy on 3/17/2017 at 9:14 PM. Helped by Charlie.

Great service and friendly staff. I would surely be coming back for service. I even, have had my mother bring her Kia here for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great guys and girls to work with

By Mr and Mrs Collier on 3/2/2017 at 6:15 PM. Helped by Doug and Tony.

Came in to look at a new Pacifica and fell in love with it. Everyone was GREAT!!! The Pacifica has EVERYTHING that we could dream of.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Snow n car trouble

By Hatecartrouble8 on 2/10/2017 at 3:37 PM. Helped by Rita.

My car was fixed in one day. Everyone was pleasant. I was about to panic because snow was being predicted. Rita and cashier ( sorry can't remember name) were super nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great service department

By john.s on 1/12/2017 at 12:48 PM. Helped by Charlie.

Best service department at any dealership that I have ever use. See Charlie he will take good care of you everytime. They do not try to sell you stuff that you do not need.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

they are scam artist

By lesters on 1/10/2016 at 8:23 AM. Helped by salesman doug and loan manager.

Stoped in look at truck was shows 2004 ram loved the truck i was already preaproved thrue my credit union all i needed was deal sheet doug my salesman told me truck was sold guys bank wouldnt finance so he brung it back i test drove it and notice check engine lite on asked doug said he never noticed it before but he would have it checked out mon when service opend he aske dif i wanted run numbers so me and my wife when in id had told him after test drive that i was going thrue my bank and all i needed was deal sheet for my loan officer he typed in computer and was asking info we both asked make sure he was running our credit we didnt need financed just deal sheet when we made deal he left room came back with sheet with price printed and payments drawn in pen with only price of truck no other fees we were told they go in before they whent to bank he after convencing he when out and came back with add 1700 writen on it i asked that he call me when truck was checked out and we could take care bank then on mon was asked to take truck then im 11/2 hrs away from home told him im not buying truck with check engin lite on he then got loan manager who told me he would replace engine if that was issue i said that im not doing any paper work till it was checked out the manger then said truck was already sold and guy never came in to pay 1k down if he comes back told them intake chance we then left 1hr later i get emailed from credit guard i have saying my credit been pulled twice by lot and my credit union with out my permission after us asking they not we were already financed

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for a full size truck, Greg took his time,...

By dm18k on 5/8/2013 at 4:02 PM. Helped by Greg Frazier.

I was looking for a full size truck, Greg took his time, helped me pick out the perfect truck. Ended up with a Nissan Titan. Just wanted to say Thank you to Greg and the Royston team, they worked with me to find a truck with in my budget and made it easy with out pressure to buy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I went to Royston looking for a Used Truck and met Tony...

By JamesandDebbieGreen on 2/4/2011 at 3:16 AM. Helped by Tony Atkins.

I went to Royston looking for a Used Truck and met Tony Atkins. He understood what I wanted and made the experience EXCELLENT. Could not ask for a better experience. When we entered the dealeship and looked at the truck, it was exactly what he had said and more. Thanks Tony

I would recommend this dealer.