Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.9  
Friendliness
4.2  
Overall Experience
3.9  
Price
3.9  
Quality of Work
4.1  
Service
1  

Dealer Reviews

Show:  

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Very professional and helpful

By Linda L Timms on 4/12/2018 at 7:51 PM. Helped by Mark- Helped with getting approval.

Everyone from moment we arrived was very helpful, worked hard to get us approved and into the vehicle quickly. Sent us home, came back next day and they washed the vehicle. Just over the top professionals.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Honest,Dependable, Hassle Free

By Happy123 on 3/21/2018 at 6:19 PM. Helped by Mark Rios.

I was impress with the honest respond from the sale man. Even after bought the 2018 Impala Mark Rios called to see if we had any problems or questions. In my opinion i have to give a thumb ups.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good Experience Overall

By SherriC on 3/20/2018 at 3:07 AM. Helped by Mark Rios.

Mark R. was helpful and friendly. He was not able to get us to our ideal monthly payment but worked hard to get us to a number we felt comfortable with. The dealership could use a good cleaning, there was a ton of dust and hair behind chairs, the curtousy fridge was empty, and the toys for the kids to play with were filthy. It was the end of the day though and I will say everyone stayed late and worked fast to get us into our new truck. Overall it was a good experience.

I would recommend this dealer.

Overall Rating

4.6  

3   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very,Very greatful for the service ..

By Big mama3 on 2/26/2018 at 12:37 AM. Helped by Mark "Coach" Rios.

The sales person Mark "Coach" Rios was very helpful in helping me to negotiate my sale price. He worked very hard to where I could manage the payments. Thank you, Thank you Mark "Coach" Rios.. God Bless ..😊

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Liars, Scam and full of BS

By Mike M on 2/24/2018 at 6:55 PM.

I've purchased a few cars from Rush because of the local sponsorship they did for the youth groups. First experience they changed the paperwork (making it not true) when my daughter purchased a car to get funded. Look at your contract because Everytime there was a mistake in thier favor. On my daughter's car it took them four times to get the paperwork right. Everytime it is like a chess match for them to try and get you. It is not the simple quick purchase like we do at Auto Nation that takes about 30 minutes. Your time does not mean anything to them and it will take 3-4 hours at least and will be very frustrating. When you are almost done they will still need to detail and fuel it up. I believe in buying local but cannot do it anymore. This last time Jesus told me an amount that he would give me for one of my cars. I swing buy in the car to drop off a different car at service department and tell him we will be back in two hours to drop off that car. When we return Jesus is not there and James after about an hour says this is what he will give me. I have text from Jesus saying that Rush will give me that much, James tells me Jesus does not buy cars and he does, so his number is the only one that is good. In the past my wife brought in one of our cars because you could smell fuel sometimes. The problem was a vent tube above the fuel pump and should had been GM recall. The service department at the time freaked her out by saying her car could blow up. The fix is that the fuel pump needs to be changed, tank dropped right away. Not safe to drive away. Really did not like the way that was handled for a piece of rubber that was cracked. I had a check mailed to me last year because payoff was different and the check sat at my desk without depositing for awhile. When I noticed it said it is void after 90 days, I went to dealership and said what do we need to do. They asked why it was not cashed and get treated like I'm trying to trick them our something. I should had realized people that lie to everybody would expect the same out of others. This last thing with James has done it for me and will no longer purchase another car from them. When I told them, James and Jesus did not care. Be very careful if you choose to deal with these people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exemplary sales team !

By verypleased77 on 1/22/2018 at 9:37 PM. Helped by Ruben Olivo, Edward Vasquez.

The Friendly, knowledgeable and efficient sales team made my auto purchase the simplest and easiest as well as most fun that I have ever had in all my years of auto buying. They worked to get me a really great deal ! The Rush Lifetime engine warranty was a pleasant surprise ! I sent my daughter in a few days after my purchase and she received the same great experience and also bought a new car !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I have ever had buying a new car.

By boomer on 1/17/2018 at 3:09 PM.

Buying my new car from Rush Chev. was the best experience I have ever had. I have bought many new cars in my life and the experiences did not even come close to this one. Very happy with the my sales lady and the all of the people at Rush.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

They lied to seal a deal

By Sherri on 1/12/2018 at 4:37 AM. Helped by Finance Manager forgot name.

Not a good dealership and the dealership is in the city i live in. They ran a hard credit report that took several hits without my permission,for per approval,the sale person would not allow me to complete my app online.They did not have a vehicle on the lot when they pulled my credit. I have never experience salesmanship.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Stress free and easy from start to finish

By VickiB on 11/12/2017 at 10:18 PM. Helped by Mark Rios.

The process of finding the right car for my budget was made easy and completely stress free. I had alot of apprehension about purchasing a new vehichle because I didn't want to be taken advantage of. The entire staff was friendly, straightforward, and my Sales Agent, Mark Rios, listened to what my needs and desires were in finding the right car. Rush Chevrolet is a great place to buy a car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Signing a contract is not the end of great customer service!

By Sharree Lyons on 9/1/2017 at 5:50 AM. Helped by Robert Gonzalez (GM).

Customer service before signing the contract was great (A+), but as soon as I signed that contract customer service went out the window (even with the so called General Manager). I requested a copy of the contract I signed and was told that only after I submit proof of residency is when I can receive it. (If you sign something, don't you deserve your copy?) All paperwork should have been handled before anything was signed and before I left with the vehicle, but that was not the case. I received rude and unprofessional dialect from top management due to me stating how unsatisfied I was with customer service. The car is great so its not a complete loss on the brand. Never again! I have all the emails and phone calls recorded as proof that I'm justified in my disappointment.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Yo-yo scam

By Yo-yo Scam on 4/21/2017 at 3:16 AM. Helped by Jimmy O.

Signed contract 3-3-2017 campos rude xxx called me stating the contract fell through. I'M still driving the vehicle and without a finance company because I notified GM FINANCE that's on the contract and they stated the deal fell through a end time,the dealership is yet to contact me and tell me.will never recommend this dealership to anyone ever.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert Lee for President

By cstowers20 on 2/15/2017 at 7:46 PM.

Robert was awesome, he was efficient and made the process painless. I explained to Robert the urgency of my situation and he took complete care of me WITHOUT a hassle. This was by far the best/ easiest car buying experience I have ever had. I would recommend everyone to Robert Lee at Rush Chevy!! ROBERT LEE FOR PRESIDENT!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Easy as 123 on 2/3/2017 at 7:39 PM. Helped by Everyone that was there this past weekend spoke and smiled must be a great place to work.

Best experience buying a truck made it so easy Richard actually made us laugh. I will tell everyone in Bastrop where to buy your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience - bought new truck

By Jeffrey Mathis on 12/19/2016 at 2:44 PM. Helped by Eddie Vasquez.

I had an excellent experience purchasing my new truck. From the customer service, to our Salesman, and finally our Financing person. I highly recommend this Dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience in buying our new car!

By McCarty's on 11/23/2016 at 10:21 AM.

Enjoyed our experience in buying a new Equinox at Rush Chevrolet! Bill Ford was an awesome salesman!!! Rush Chevrolet has a great team of people who work there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The wonderful experience I had at Rush Chevrolet

By Cindy 123 on 11/2/2016 at 12:26 PM. Helped by Ben, Eddie and Katie.

I walked into Rush Chevrolet on Monday October 31, 2016 feeling anxious and somewhat nervous about getting another car. The minute I walked in I felt an instant relief of comfort. I have never been to a business in my life where everyone is unbelievably friendly and kind to your needs. Even the ones that aren't helping you directly show interest in your needs. I was able to work with a handful of helpful and wonderful men, Richard Martinez, Ben, Jesus, and Eddie. It was an amazing experience and I left there with a brand new Trax that I absolutely love with the team who made it possible and I recommend Rush Chevrolet to anyone looking for a vehicle! They are the best and will absolutely work with you with not doubt!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You, Frijolito, for making it possible!

By Hilaria53 on 8/19/2016 at 6:08 PM. Helped by Crystal.

I called Richard (El Frijolito) Martinez because he's my friend on FB & is always posting pics of the people he's helped purchase new or used autos from his place of employment - Rush Chevrolet in Elgin. He quickly told me to go in that he knew he could help us. Went in & in less than 2 days my son is the owner of a brand new 2016 Cruze! I highly recommend this dealer! Go or call & ask specifically for Richard Martinez - he's the one to talk to! Thank you, again, Frijolito! Thank you, Rush! xoxox

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase with a great experience!

By Free Electricity gal on 7/14/2016 at 3:35 AM. Helped by Eli Morales.

My husband & I came to Rush specifically to purchase a car. With specific requests, Rush went above and beyond to make it happen. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By Alyssa S on 7/8/2016 at 9:54 PM. Helped by Ben Guitierrez.

Excellent service! James, Ben, and Chelsea all were wonderful! We never felt pressured to buy and they worked out a great deal for us. I would definitely go back if we ever feel the need to trade-in our vehicle again. The overall experience you get with Rush Chevrolet is very pleasant and enjoyable. Thank you all!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

An outstanding experience with Steve Curby & his team

By Butterfry on 6/29/2016 at 5:55 AM. Helped by Steve Curby.

I drove from out of state to visit my parents in Elgin. Before leaving to head back home, I wanted to bring my car in to Service and have one of their mechanics perform a checkup on my car, which was a new 2016 Stingray. After only having 1500 miles on the engine, I wanted to make sure everything was still intact & the fluid levels were where they were supposed to be. I called & spoke to Steve Curby about bringing it in. I brought it by the following day, where he got it in right away to have someone service it. Even though my request wasn't very complex, I still have to say that this was the best & the most accommodating experience I've ever had with any Chevrolet Service Department. They took care of my needs without any issue. I am a very satisfied customer!

I would recommend this dealer.