Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
1  

Dealer Reviews

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Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awsome Birthday Gift

By Teisha0116 on 1/17/2019 at 2:13 AM. Helped by Richard Frazier.

Great service.. Richard made my birthday one of the best with a great deal on a car..i was skeptical at first but i put my faith in him and he got me into a car that was less than what i was expecting to be paying. Im very picky with alot of questions and full of concerns, but Mr.Frazier handle it well great job. Thank you Rush Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Angie on 1/1/2019 at 10:53 PM. Helped by Richard Fraizer.

The salesman provided top quality service and made sure we got what we need and took time with us and gave us choices to look at

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Faceman216 on 12/31/2018 at 10:44 PM. Helped by Richard Frazier.

I was on the fence about getting a new vehicle after i realized i couldn't get the vehicle i wanted i was tempted to leave, but Richard kept me focused and talked me into taking a chevy Malibu on a test drive i swore i would never get into to another car but after he took me on a test drive I was sold. I iove the car and Richard did a excellent job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

they made it happen!!

By steve.albarracin on 12/6/2018 at 5:34 PM. Helped by Kasey Taylor and Mark Rios.

I was dealing with sales manager Mark Rios and Kasey Taylor. I came in and told Kasey what I could reasonably do to make a deal happen and after he took my info, Mark took over and made it happen. I'm still not sure if I should hug them, cry, or smile in pride. I came in with a mailer looking to upgrade my s.u.v. to a truck because my work load is getting bigger and I came in expecting a used, and walked out with a brand new! thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Excellent Customer Service

By Tlockeby0614 on 11/30/2018 at 9:08 PM. Helped by Roxanne, Eddy Espinoza, Mark Rios, and Eddy Vasquez.

I called to see what I needed to do to apply through the Credit Recovery Program. I had been in an accident 2 weeks before and my car was at a total loss. The other guy was at fault and his insurance was taking their dear sweet time! Roxanne answered and oth excellent customer service explained it to me and sent me the link to apply. Then soon after I received a call from Eddy Espinoza sales consultant. They were able to get me in a brand new 2018 Chevy Cruz. I went in on Wednesday after that to sign paperwork and get my car! The manager Mark Rios introduce himself to me an sai they were waiting for all paperwork from the bank and were doing everything to he me in this vehicle! Eddy Vasquez the finance consultant printed out an went over all the paperwork as I signed. Roxanne can out and introduces herself to me and told me congratulations! When we were done and I walked out of Eddy Vasquez’ office they were all standing around waiting and everyone clapped an sai congratulations! It was awesome!!! The whole crew was very professional and so friendly and helpful! I felt so welcomed and comfortable! I will definitely tell my friends and aquaintances about Rush Chevrolet and that they should definitely purchase their vehicles there! Thanks guy and gals for a fantabulous experience!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Raywayne123 on 11/26/2018 at 6:57 PM. Helped by Kasey.

Kasey and the entire staff did a great job and I would recommend to anyone looking for a car. Excellent service and very friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Omaru52 on 11/25/2018 at 7:15 PM. Helped by Richard Frazier.

Mr. Frazier made us feel real welcomed. Took really good care of us. He found us exactly what we wanted and somewhere around our budget. Overall great salesman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superb Customer Service

By Aaribis on 11/21/2018 at 6:50 PM. Helped by Kasey and Mai.

From the time I just looked on their site to actually driving a new car off the lot, the folks at Rush Chevrolet were awesome. Mai was our first point of contact, and her patience and efficiency were astounding. She has ud pre-approved quickly and started us on our way. When we finally made it into the dealership, Kasey was spot on in showing us cars, giving us options (which is always a challenge with not so spectacuar credit ratings. Most places would only show us one car and never gave us options), and letting us test drive. His knowledge about diffrent trim levels on the cars was perfect! Jesus helped us get financed and puloed out all his tricks to get us into the car we wanted with a fiar price - it was more than we wanted to spend, but he found a way to meet us in the middle. All the other people who were there made sure we were comfortable and hydrated throughout the long process that happens when you buy a car. We were the last people at the dealership, but they never made us feel like an inconvenience. We had planned on not buying that night, just seeing our options and sleeping on it. Well, we didn't sleep on it. We bought that night because of their honesty, kindness and great deals they made for us. I would HIGHLY recommend Rush and their sales department! Woo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Service

By Happy customers on 11/19/2018 at 8:16 PM. Helped by Richard Frazier.

The salesman Richard Frazier was so professional with communication. The experience was so heartwarming. Thank you Richard Frazier for your services for me and my daughter. We both received a vehicle from him. He is the best!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding servuce

By !(*^jm728586 on 11/18/2018 at 10:22 PM. Helped by Kasey Taylor, Edward Vasquez and Eli Morales.

Kasey, Eli and Eddie and all the sales team were great in working with us. They exceeded all of our expectations. They made the whole process very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people!

By Kmarll on 11/18/2018 at 6:56 PM. Helped by Kasey Taylor, Eddie Vasquez.

The contacted me as soon as they got my info, they walked me through the whole process and got me a great deal. Thank you so much Kasey Taylor and Eddie Vasquez for all the help and for my new 2018 chevy cruze!!! 🥰

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steven Rieger

By srieger2018 on 11/15/2018 at 11:54 PM. Helped by Kasey Taylor, Eddie Vasquez.

Awesome service. All it took was a phone call and 15 minutes and I was in a brand new truck. This is the 2nd truck I've purchased from Rush Elgin. I will be a lifetime customer!!! Kasey and Eddie did a great job in helping me out. Nothing but great things to say about Rush and their entire staff!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Very professional and helpful

By Linda L Timms on 4/12/2018 at 7:51 PM. Helped by Mark- Helped with getting approval.

Everyone from moment we arrived was very helpful, worked hard to get us approved and into the vehicle quickly. Sent us home, came back next day and they washed the vehicle. Just over the top professionals.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Honest,Dependable, Hassle Free

By Happy123 on 3/21/2018 at 6:19 PM. Helped by Mark Rios.

I was impress with the honest respond from the sale man. Even after bought the 2018 Impala Mark Rios called to see if we had any problems or questions. In my opinion i have to give a thumb ups.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good Experience Overall

By SherriC on 3/20/2018 at 3:07 AM. Helped by Mark Rios.

Mark R. was helpful and friendly. He was not able to get us to our ideal monthly payment but worked hard to get us to a number we felt comfortable with. The dealership could use a good cleaning, there was a ton of dust and hair behind chairs, the curtousy fridge was empty, and the toys for the kids to play with were filthy. It was the end of the day though and I will say everyone stayed late and worked fast to get us into our new truck. Overall it was a good experience.

I would recommend this dealer.

Overall Rating

4.6  

3   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very,Very greatful for the service ..

By Big mama3 on 2/26/2018 at 12:37 AM. Helped by Mark "Coach" Rios.

The sales person Mark "Coach" Rios was very helpful in helping me to negotiate my sale price. He worked very hard to where I could manage the payments. Thank you, Thank you Mark "Coach" Rios.. God Bless ..😊

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Liars, Scam and full of BS

By Mike M on 2/24/2018 at 6:55 PM.

I've purchased a few cars from Rush because of the local sponsorship they did for the youth groups. First experience they changed the paperwork (making it not true) when my daughter purchased a car to get funded. Look at your contract because Everytime there was a mistake in thier favor. On my daughter's car it took them four times to get the paperwork right. Everytime it is like a chess match for them to try and get you. It is not the simple quick purchase like we do at Auto Nation that takes about 30 minutes. Your time does not mean anything to them and it will take 3-4 hours at least and will be very frustrating. When you are almost done they will still need to detail and fuel it up. I believe in buying local but cannot do it anymore. This last time Jesus told me an amount that he would give me for one of my cars. I swing buy in the car to drop off a different car at service department and tell him we will be back in two hours to drop off that car. When we return Jesus is not there and James after about an hour says this is what he will give me. I have text from Jesus saying that Rush will give me that much, James tells me Jesus does not buy cars and he does, so his number is the only one that is good. In the past my wife brought in one of our cars because you could smell fuel sometimes. The problem was a vent tube above the fuel pump and should had been GM recall. The service department at the time freaked her out by saying her car could blow up. The fix is that the fuel pump needs to be changed, tank dropped right away. Not safe to drive away. Really did not like the way that was handled for a piece of rubber that was cracked. I had a check mailed to me last year because payoff was different and the check sat at my desk without depositing for awhile. When I noticed it said it is void after 90 days, I went to dealership and said what do we need to do. They asked why it was not cashed and get treated like I'm trying to trick them our something. I should had realized people that lie to everybody would expect the same out of others. This last thing with James has done it for me and will no longer purchase another car from them. When I told them, James and Jesus did not care. Be very careful if you choose to deal with these people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exemplary sales team !

By verypleased77 on 1/22/2018 at 9:37 PM. Helped by Ruben Olivo, Edward Vasquez.

The Friendly, knowledgeable and efficient sales team made my auto purchase the simplest and easiest as well as most fun that I have ever had in all my years of auto buying. They worked to get me a really great deal ! The Rush Lifetime engine warranty was a pleasant surprise ! I sent my daughter in a few days after my purchase and she received the same great experience and also bought a new car !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I have ever had buying a new car.

By boomer on 1/17/2018 at 3:09 PM.

Buying my new car from Rush Chev. was the best experience I have ever had. I have bought many new cars in my life and the experiences did not even come close to this one. Very happy with the my sales lady and the all of the people at Rush.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

They lied to seal a deal

By Sherri on 1/12/2018 at 4:37 AM. Helped by Finance Manager forgot name.

Not a good dealership and the dealership is in the city i live in. They ran a hard credit report that took several hits without my permission,for per approval,the sale person would not allow me to complete my app online.They did not have a vehicle on the lot when they pulled my credit. I have never experience salesmanship.

I would not recommend this dealer.