Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great personality.

By Sherman on 6/14/2019 at 2:27 AM.

This was one of the greatest and easiest experiences I've ever had in purchasing a vehicle. Denise is fantastic and I will not hesitate, back to her for more purchases...

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience and professionalism

By Avi on 6/12/2019 at 8:04 PM.

We arrived from San Diego to purchase a glc300 that we did not find at any other dealership. The dealership is like a museum. Clean and nice. The crew people are extremely polite. The car was great and they finished the detailing while we were at the accounting. The knowledge of Stacy the sales person was superb. We are very technical and she answered all the questions on the spot. Denise was also great and made sure we will get a great price. In general it was a great experience and I can say, worth the drive to meet those fine people. Avi Avgil

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing car

By tiffanychi123 on 6/9/2019 at 4:36 AM.

I highly recommend PJ. He helped me find a perfect car to lease for medical school. Really wonderful, helpful and efficient services! Thanks for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PJ Nan is an excellent sales representative!

By J chang on 6/8/2019 at 10:19 PM.

PJ is one of the best sales representatives they have over there at Rusnak! He is extremely helpful and always works with you in giving you the best price possible. We’ve been coming to him for 8+ years for our leases and will not be going to anyone else. I HIGHLY recommend him for all your Mercedes needs!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchase

By LL on 6/3/2019 at 3:25 PM.

Sylvia made the vehicle purchase so smooth. Even though we went into the dealer late at night, she was still very patient with us and allowing us to test drive the vehicles. She was not pushy and stayed until the deals was completed at 11pm. Best customer service ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Trevirg on 6/1/2019 at 4:09 PM.

I’m from Ventura county tried the dealership service close to my home but they don’t compare to the service I get from Mercedes of Arcadia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By ShoNaz on 6/1/2019 at 2:54 PM.

Rebecca is always soo accommodating and professional. She is the only one I like to deal with. I am very happy with her professionalism and friendliness.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent!

By Wilsonyeh on 5/31/2019 at 12:55 AM.

Bruce is really helpful and very patient for my Dad buying the car. He gives us a wonderful deal. After we get the car he calls and makes sure that everything is fine about the car we bought. He even send us all the videos about the car function. If anyone wants to buy a car I will definitely recommend Bruce!!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Organized service

By JHua on 5/25/2019 at 3:51 PM.

Dealership and service was great. However they missed the check light on my car which I was surprised. I also brought it up but they didn’t fix. Very unlike them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Easy Mercedes Purchase

By Reed from Manhattan Beach on 5/21/2019 at 3:27 PM.

Andrei Kokhno is the best! I've been working with Andrei for 8 years. He is very knowledgeable and professional. He responds quickly to all inquiries. Andrei had all the paper work ready and closed the sale on his day off! Who does that? Thank you Andrei for all your hard work! Reed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By byxzyx-gejxy0-kEwnyt on 5/20/2019 at 9:24 PM.

I cannot begin to describe the amazing experience I experienced with Denise Justin behind the wheel! I did not feel pressured to commit, however her words “I got you” put me at ease. She was recommended by a good friend of mine and I will defiantly be back and be referring friends and family alike to experience the same that I did.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast. Efficient. On Time.

By 250slk on 5/19/2019 at 7:57 PM.

Genuinely concerned about providing quality customer service. Beautiful, clean location. Friendly. Can arrange a service appointment within days. Loaner car. Easy in and out for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Coachteller on 5/18/2019 at 4:20 AM.

Great experience. Katrin Bassenger is great!!! I highly recommend getting your new car at this dealership. The service is great during the proceess and afterwards as well.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service

By Doryds on 5/17/2019 at 6:38 AM.

Fast service i was told its gonna be done in 2 hours but i got call within an hour that my car is ready... service advisor communicate promptly with client

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By suzied. on 5/2/2019 at 4:20 PM.

This dealership is amazing...great employees and very sincere. I would recommend them to anyone buying a used or new car. Or for service, they are very efficient.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

The service is excellent!

By Dang123 on 4/24/2019 at 4:42 AM.

Mr. Perry Roeder was able to complete all the necessary paper work for my service very quickly. He also arranged the transportation that I've requested. His hard work is greatly appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Mercedes Benz

By Zhana on 4/29/2019 at 4:53 AM.

I just wanted to take the time to rate my experience at Mercedes Benz at Rusnak Arcadia. This was a very smooth process from the beginning to end. More specifically, I would like to give high praise to my salesman, Andrei Kokhno. His approach is quite relaxed and there was no pressure at all. This was my first car buying experience. His knowledge and patience was exceptional. He helped set up Apple CarPlay and saw to it that I understood all the car functions. I highly recommend Andrei to my friends or anyone else looking for a great deal and service. Thank you Andrei!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By E30018 on 4/21/2019 at 5:31 PM.

Jerry Roeder (service advisor) explained the service and timeframe. He fully answered my questions. He was professional, knowledgeable and personable. Everything turned out as explained.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Sales & Customer Service

By J3PS on 4/19/2019 at 11:15 PM.

Rusnak people care about their customers and we have been in the Mercedes family since 2009. This is our 5th Benz (All New) and bought our first S450. Denise Justice is our salesperson with William Ho behind his girl. It is always nice dealing with them. It is home to us. They always deliver on what we expect.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Denise is fantastic

By EStarr on 4/19/2019 at 12:45 AM.

Denise is fantastic and goes out of her way for her clients. When I find good people, I stick with them and Denise is my go-to person for any Mercedes.

I would recommend this dealer.