Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By pmath89129 on 10/16/2019 at 6:41 PM.

Had an easy and enjoyable experience leasing a new Audi. Great selection and great people. Would recommend this dealership to anyone in Southern California looking for a new Audi.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great service

By RSX on 10/15/2019 at 7:05 PM.

I visited the dealership due to safety recall. The process was seamless from scheduling to car pick-up. Ian de los reyes was professional and pleasant service advisor to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ian was great

By Bjjohnson21 on 10/15/2019 at 7:03 PM.

Ian was a great service advisor who addressed our needs to have the front brakes replaced due to a prior product defect. Our car was covered under warranty and Ian did a thorough service history search and informed me of my upcoming 40K and 50K service appointments. I would highly recommend Ian and Rusnak Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar service by Ramzi

By Ari on 10/14/2019 at 7:23 PM. Helped by Ramzi.

Nothing but stellar service at this dealership. Ramzi rectified a previous service issue with professionalism, great follow up and tremendous customer care.I highly recommend Rusnak.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Deal

By Chris Cho on 10/11/2019 at 11:05 PM. Helped by Warren Chen, Internet Director.

Warren Chen was a pleasure to work with in the purchase of our new S4. I would recommend anyone looking to purchase a new car that you call Warren. He is friendly, honest, respectful of your time and will give you a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

David Carter did an awesome job and was the most patient...

By Vincent R on 10/7/2019 at 7:22 AM.

David Carter did an awesome job and was the most patient and knowledgeable sales person i’ve dealt with. Love the car, excellent car and great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I’ve been a few Audi dealerships in the great Los Angeles...

By Steven on 10/6/2019 at 12:00 AM.

I’ve been a few Audi dealerships in the great Los Angeles area. This is definitely one of the busiest. It however is also the most efficient. The service advisor is knowledgeable and friendly. Other staff I interacted with are courteous as you would have expected from a premier dealers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was pleased with mr. Jose taking care of all my needs.

By Joujou on 9/21/2019 at 9:26 PM. Helped by Jose Henriquez.

He took it upon himself to manage all necessary services, he even called Uber back and forth service for my convenience. Thank you very much for no charges on my first time multi point inspection . My car is running well and the airbag light is off. Thanks again, Julia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Rudy on 9/28/2019 at 10:52 PM. Helped by Anthony Ramirez.

Anthony Ramirez, was outstanding, even helping us with separate Audi Connect issue. Very personable and competent. Poor Sales experiences. Will not recommend Pasadena to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Vehicle Service

By LM on 9/25/2019 at 11:52 AM.

Ian was very polite and helpful. I would definitely recommend him to a friend or family member or anyone looking to service their Audi vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rusnak customer service rating

By pharmusc on 9/21/2019 at 8:36 PM.

Johnny Borja was service representative. Superlative level of customer care.Couldn’t be more pleased with his attentiveness and follow through. Uber service was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Customer Service

By D.O. on 9/18/2019 at 10:31 PM. Helped by Jaime.

I took my S4 for service and, as usual, I received stellar customer service. Johnny Borja went above and beyond to ensure that my experience was top rate. Although I have always received great service from the Audi service department, this experience by far surpassed my expectations. Johnny Borja was beyond exceptional. Next time my car is due for service I will definitely request Johnny as my service advisor.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great assistance every time

By Mari Romero on 9/13/2019 at 7:02 PM. Helped by Jose is my all time favorite service staff.

I appreciate the staff they always make ways to help us in every way. Jose always is there with a smile on his face giving that positivity and making one feel at home

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchasing made easy

By astrosing on 9/15/2019 at 7:16 PM. Helped by Warren Chen, Arnold Diaz.

We searched online to purchase a new Q5. Excellent follow up from our salesman, Warren. He heard everything I was concerned about and we found him to be very trustworthy; not an adjective I usually use with car salesmen. I was fearful about learning the new technology, but Arnold Diaz made it as comfortable as possible and most importantly told me I could reach out to him for more tutoring. I certainly would come back here if I was buying again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By AliviaPope on 9/12/2019 at 7:31 PM.

Johnny Borja I would say is the Best service Specialist. He is very courteous and helpful. It’s one of the reasons why I always get our cars from you.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
5   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Gave me reason to worry

By Carvajal5150 on 9/14/2019 at 9:54 PM.

Took my Q3 in for its 35K service, I was treated great and everything went well. I knew I had a bad wiper blade in the back that had half the rubber hanging from it. I double checked that they would check out my blades and they said yes. When I went to pick up my vehicle I checked the paperwork and it didn’t show that they replaced a wiper blade. It said they checked it. So when my car came out I checked it and it had the old ripped blade still on it. my question is... if they didn’t catch an obvious thing like this, what else did they skip over on a $500 service? I bought a new blade and they replaced it while I waited. I know it’s a wiper blade but I left thinking, what else didn’t they check? not a good experience.

I would not recommend this dealer.

Overall Rating

2.5  

2   Customer Service
1   Friendliness
4   Overall Experience
3   Quality of Work

Salesman saved service call

By lqj520 on 9/11/2019 at 7:19 PM.

Took Q7 to Rusnak for oil change & 20K mile checkup. Arrived without an appointment, parked in service area & stood near outside service desk. Stood there about 5 minutes while service reps talked to a Hispanic Lady at stand, who I assumed, was in charge. Got a little annoyed because, not only didn't she say anything to me, she didn't acknowledge my presence. She walked pass me, so she had to see me there. Before leaving, which I was about to, I went inside and asked Ian if anybody could help me. Ian handled everything. He took my info, arranged for the vehicle's service & arranged a ride home for me. Also, contacted me when vehicle was done & arranged ride back to dealership. Can't say enough good things about his service. The lady at the desk needs retraining. Rusnak was a few minutes away from losing me forever as a customer. Nobody is too busy to say, "I'll be with you in a few minutes."

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, reliable and efficient

By Sorin on 9/14/2019 at 1:31 AM.

Friendly and easy. I was greeted with a warm welcome, great and professional attitude from Mr. Johnny Borja. A truly great asset for this company. Thank you very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Roza Nazaryan on 9/13/2019 at 6:54 PM.

Everything was quick and easy, staff is great and helpful! I highly recommend! They were very friendly, and everything was done smoothly. Amazing service, amazing staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By R Audi on 9/12/2019 at 8:25 PM.

My service guy was a polite as could be. He was patient and really listened to me. Loved the loaner car and my car all washed when I picked it up.

I would recommend this dealer.