Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Enjoyable experience

By Peter Ayyoub on 9/19/2017 at 5:30 PM. Helped by Brandon Dame.

Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car salesman

By Hos on 8/21/2017 at 5:09 AM.

I try to buy a jaguar at rusnak Pasadena after two hours the salesman dense said you approved with $10.000 down we said ok we want to think over night we agree to pay $5000 with cash and $5000 check Wichita clear Friday I asked if I can get $5000 discount but I would buy car if I could 'not get the discount because we liked the car then when we try to leave khris (the manger ) said you're not approved we have the paper in hand said you approved for $70.000 with 2.9 so which one you lies if we are not approved why you give me paper then he shooked our hand .with this gimmick I will not ever go there nor recommend the rusnak.

I would not recommend this dealer.

Overall Rating

2.6  

5   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

My lease experience

By Lovebug78 on 7/26/2017 at 5:24 PM.

I really appreciated how friendly, helpful & professional Mike Hamadani was, however the general Manager Khristophet Garwick took me by surprise when he entered the finance room and said what is the problem? I am approving you with a BK & REPOSITION you have on your credit! I said first off I have amazing credit now! That was 10 years ago & the reason we are having a conversation is because the term of the lease is not correct, a ding on my credit doesn't give you any right to treat me as a lesser individual. I will never return to Rusnak for future leases nor would I recommend this dealership, just for being treated the way I was by the General Manager.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Repair of vehicle

By gk on 7/2/2017 at 7:17 PM.

The quality of the repair is great every time. They have the parts available when needed to take care of my repairs for my older Jaguar XKR quickly. Eden is the diamond, she goes far beyond for her customers and fosters loyalty in the customer. Yes, you do pay a higher price for repairs compared to smaller specialty garage. But there is a trade off between low cost repairs and premium quality care by Eden and the dealership she represents. What would be nice is for the dealership not to just have specials once and a while, you know they never occur when that service is needed. But to have a customer loyalty discount program; if you bought the car there, that would be valid all the time for any repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+Service

By D-LIF on 7/2/2017 at 12:58 AM.

Repairs are made easy, the service is great. Quick updates, attentive staff and friendly service. New location works well. Thanks for taking care of my ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cheers

By Kevin M on 6/21/2017 at 6:05 PM.

In at 7.30 offered loaner car but decided to wait told it would be ready within an hour and a half done dusted cleaned and returned with a few minutes to spare thank you Eden

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Buying my F Type

By zebra77777 on 6/20/2017 at 8:09 PM.

My salesman Abraham super nice but the gal in finance was too pushy on wheel coverage and protection......that could have been toned down a bit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Location, Same Great Service

By jaguargirl on 3/27/2017 at 9:32 PM.

Even though the drive is a bit longer for me now that they have moved the service department eastward, I gladly go the extra difference since Eden Esparza is my service advisor. She is so kind, competent, knowledgeable and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rusnak Jag service is awesome!

By Jaguar2011 on 3/25/2017 at 7:30 PM.

Every time I go in Eden takes such good care of me! They can always get me in right away and services done promptly. They always go above and beyond to make it a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, fun, kind people

By Roseisthebest on 3/23/2017 at 5:31 PM. Helped by Igor Babnic.

I had a great experience, Igor and Todd were honest, quick, and made a great deal. This experience made leasing my car less stressful. I had a horrible experience with BMW and both Todd and Igor assured me with their friendliness, professionalism, and dedication in making sure this experience would be a much better one. I felt comfortable, and was promised a great deal and received one from Jaguar of Rusnak.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales team is as top notch as my new Jag!

By MikesJag on 2/19/2017 at 12:58 AM. Helped by Mike.

Michael, Sylvester and David are great! This was the easiest, most convenient, honest and professional car buying experience. They even offered to deliver my new car to my office and do all the paperwork at my desk. I highly recommend this dealership the next time you are shopping for a new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jtejeda626 on 2/12/2017 at 7:09 PM. Helped by Johanna.

From the moment you walk in you are treated with such respect and they make you feel important. From Mike the salesperson to Khris Sales manager and finally Johanna the financial manager. Thank you to all the team I am enjoying my F-Type 2017

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, knowledgeable and friendly

By JagFamily on 1/13/2017 at 6:57 AM.

This is the second Jaguar we have purchased from Rusnak in the last 3 years, both experiences were great. My wife and I both would not hesitate to recommend Rusnak to our friends.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Fast and friendly

By Chaddelgado on 12/28/2016 at 7:01 AM. Helped by Kevin.

The dealership environment was very welcoming. The salesman were very knowledgeable, helpful and friendly. The purchase was quick and I did not have to wait hours for the deal to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service with Eden

By jbar666 on 1/4/2017 at 1:00 AM.

Great customer service. Eden is a pleasure to work with and always is attentive to customer needs. I wish everyone were as easy to deal with as her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben took great care of me and my car. OUTSTANDING

By kkiefaber on 12/14/2016 at 5:59 PM. Helped by Ben in service Pasadena.

Ben saw me promptly as I had a tire issue. They were very busy, but he didn't want me driving on it. It was ready for me immediately and the car wash is always a bonus. Ben gives 100% and I appreciate that! THANK YOU Karen Kiefaber

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaguar

By Hello Kitty on 10/28/2016 at 11:13 PM. Helped by Rudy.

Good service. Good sales personel. A lot of jaguar car to choose from. The area is clean. Good costumer service. Good financial services. 5 star overall rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

They always go the extra mile!

By Cat Woman on 9/2/2016 at 5:01 PM.

I bought my Jaguar from Rusnak and have had it serviced there for the past three years. Yesterday was the third annual service and there was one glitch when I left. I turned around and drove back and everybody dropped what they were doing to fix the problem in about 10 minutes! Thanks to Eden Esparza, the BEST service consultant in the city, and her team of technicians. I wouldn't take my car anywhere else!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Best experience ever!

By 1stJaguar on 8/25/2016 at 5:30 PM. Helped by Igor Babnic.

Igor Babnic, what a gentleman our sales consultant was, honest and upfront, all the interaction was pleasant and the process enjoyable. Definitely, the smoothest transaction we ever had. Thank you Igor for helping us getting to ride the new XE, a wonderful, fresh looking car. We are very satisfied with the whole experience and no doubt we would recommend you as the best Jaguar dealer in the Los Angeles area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Hit

By 3rdpurchase on 8/6/2016 at 7:30 PM.

Just made my third new car purchase from Rusnak Jaguar and the process gets easier and easier. Even though there are dealerships in closer proximity to my home, I continue to return to Rusnak Pasadena because of the long term, consistent and exemplary service I receive from Eden Esparza. She always has my back and helps in a multitude of ways.

I would recommend this dealer.