Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

responsive and fair.

By rwa on 10/20/2019 at 7:59 PM.

the on line experience was excellent. Nominal involvement on my part, with excellent results. We are very happy with the new car! many many thanks to the on line sales force!

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
3   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

First service experience

By BC on 10/19/2019 at 6:19 PM. Helped by Michael in service dept.

Michael is very knowledgeable, helpful and professional. I can’t say the same for the service advisor Anthony. Overall, the experience is good. I will definitely make appointment with Michael going forward. Thank you.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

perfect sales experience

By paulbirchall on 10/19/2019 at 3:40 PM.

we came to the dealership with the mindset to buy a car. We had a price in mind they met that price. We bought the car and drove off. quick, timely and efficient!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

great except car wash

By CIN0 on 10/17/2019 at 2:20 PM.

Once again the car washing service was bad. There was still dirt on the car,windows were streaked with fingerprints, vacuuming was careless.With all this not done properly not only did the car look bad but it wasted my time as well as Anthony's. Anthony was great he took the car back twice to the car wash which he shouldn't have had to do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By VITULLOG on 10/16/2019 at 3:59 PM.

Service is always as helpful as possible. Mark was very nice when he gave me a shuttle ride to my work. Naeem took good care of me and didn't make me wait. All in all, good job.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Love Naim

By ARDNIK2014 on 10/9/2019 at 2:56 PM.

Naim was kind, patient and helpful. He understood the many problems I’ve had with this car since I bought it and acted swiftly to get the car in, made sure the mechanic I requested was the one fixing the car, and even drove me to Enterprise himself. He’s really great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great services

By gslee9586 on 10/8/2019 at 8:06 PM.

Great sales services! Very polite and patient! I am new to Volvo and Christine, our sales lady gave me a detailed tour of my new car - where things are and how to set/use them. My husband and I have purchased 10 cars over the past years, no one provided better service than Christine. I would recommend her to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By PDARLAS on 10/8/2019 at 4:57 PM.

Excellent, Naeem is always friendly and thorough. The ride share person is always friendly. Lady that greets people when I pull in us friendly. Ladies at the desk are friendly. Rusnak Volvo is a 5 star staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By PAUL ASIF on 10/8/2019 at 4:54 PM.

Anthony provided the best service possible. The rest of the staff was very friendly. The lady receiving the customers was the best. Consider all your locations have someone like her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent. Care

By MAYFLYRON on 10/7/2019 at 11:46 PM. Helped by Mike.

Took care of my recall and serviced and cleaned my XC 60 did a great job in minimal time very good experience. I highly recommend.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By JACOBKORULA on 10/4/2019 at 4:35 PM.

From start to finish the service provided by Anthony and the staff have been excellent and has been my experience for years. I am sure this will continue

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great communication during service

By CHRISWFO on 10/4/2019 at 3:19 PM. Helped by Michael Hernandez.

I was able to drop my car off the night before my service appt and that worked great. They were very communicative about the process and giving me updates. The car was ready when promised, clean and ready to go for the price we agreed on. Hassle free experience. Make sure you make an appointment before you go!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic Experience

By SIMON.ZIENKIEWICZ on 10/4/2019 at 5:27 AM. Helped by Adimika Rachell.

I had an amazing experience leasing a 2019 XC90. The personnel were friendly, respectful and knowledgeable. They were able to answer my questions and present a variety of options in a comfortable manner. We quickly settled on a deal and I was out and about in a beautiful new ride. Highly recommend the experience. Ask for Adimika!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

ALWAYS disappointing

By aaronbom on 10/3/2019 at 6:59 PM.

Everything! NOT on time! ALWAYS! this is my 3rd or 4th visit and every single time they are 15~20 min late. Just overall the quality of the service is not good enough

I would not recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Quality of Work

wait too long

By RFROB843 on 10/3/2019 at 5:59 PM. Helped by Not sure. Seemed like they had trouble transmitting messages from one to the next.

I had to wait nearly a half hour for my car when I came to pick it up after its service. Bad back. Nowhere comfortable to sit.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Volvo seevice

By COWANMV72@gmail.com on 10/3/2019 at 4:30 PM.

Brought in my car for a couple of items which were addressed quickly. Upon arrival I was told that I also needed a computer upgrade which really took the longest.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
4   Quality of Work

40 thousand mile servicing

By CATHIBEA on 10/3/2019 at 3:53 PM. Helped by The sweet lady we meet when arriving. So nice and always happy and welcoming.

Anthony is always responsive and attentive to any problems with my car. The service is timely, I receive a ride room and the car is returned washed and clean . The cost is quite high and I am always tempted to go to a certified Volvo mechanic. So far I will stick with your dealership but I may be looking around in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Many Thanks

By FCHOLKO1945 on 10/3/2019 at 3:51 PM. Helped by Brandi.

Leased a 2019 S60 Momentum. Patrick Folsom, Meena Daoud, and Brandi were just terrific. Five stars to everyone!!! We have been Rusnak customers for 19 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Same O

By NINOOPEN2013 on 10/3/2019 at 2:12 PM.

Highly dependable . Most of the time, you may need a reservation in advance but when for some reason you forget, they still welcome you without feeling guilt on the oversight.. Service reps treat you with respect & works with you on your concern. Very professional to the max

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Chris The Internet sales manager made it very easy to...

By LAareabuyer on 10/2/2019 at 2:58 PM.

Chris The Internet sales manager made it very easy to get the deal done online. He gave me a great lease deal and no surprise fees. Pick up was easy got everything we agreed on and more, no pressure sales for additional packages and very easy and professional experience. Thanks!

I would recommend this dealer.