Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect execution!

By LeicaUsa on 12/12/2018 at 5:00 PM.

This was on a Monday Morning and you could imagine the service writers were very busy. All went very well with no hiccups. They asked the correct questions and I was out of there in less time than I had figured on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi - Q5 Hybrid

By Mikebaxi on 11/13/2018 at 4:42 PM.

I have been customer since I bought my car from Rusnak Westlake. All my service done there and all service handle by Adam. One of the best person to deal with. I am very happy and I wouldn't take my car any where else. Mike

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

10000 Check up

By LGable on 11/20/2018 at 4:29 PM.

Audi made it easy- dropped of my car and got another . They called me when it was finished. I do wish they would not reset my settings

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy internet purchase

By Jim on 11/17/2018 at 12:59 AM. Helped by Negin Ranjbar.

I was looking for a certified preowned A6’ and found the car I wanted here. I worked with Fay, and after telling her that I lived over 100 miles away, she was able to put a deal together that worked for me, and had the vehicle paperwork ready for me when I arrived. A test drive and a little time in the finance office with Negin was all it took at the dealership. I am a very pleased customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Radio quit working. Fixed in two days.

By Ginni on 11/3/2018 at 3:17 PM.

Good service. I misunderstood that the recall would also be fixed the same visit. Adam was super nice. Waited a day to get the part.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My A4

By LisaA. on 10/28/2018 at 3:43 PM.

I have a leased car originally brand new. Now that the lease is up soon, I have a few options. Not sure what I’ll do. The water coolant pump went out and I replaced it. Customer service was great to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular Service

By Charlie S. on 10/2/2018 at 5:24 PM.

I've been a customer of Rusnak Westlake for years. Driving my second A-7 I bought there. Jesse in service and the manager Carl are two of the best. They do what they say and always let me know about any changes. Never had one problem with these consummate professionals.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highly recommend service dept. adam is the Best

By Aronow on 10/24/2018 at 3:35 PM.

Not willing to respond further as to sales dept Service departartment is very good Adam is a reap professional I have bought 6 Audis in the past 5 years The First 4 from Rusnak the last 2 from Calabassas That's all I have to say

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By TatianaK on 10/20/2018 at 9:07 AM.

It was the least painful visit to dealership ever ! I’ve got just what I asked for! Straight forward, honest, quick answers! Happy about my choice ! Thank you !

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Audi Leasing

By Iceland on 9/15/2018 at 5:50 PM. Helped by I don't remember the name of the initial salesperson. He was Russian and Mexican born (his information to us..

Accompanied by my son-in-law I leased an Audi crossover vehicle. The process was fair, pleasant and informative except for one snag. The salesperson spoke directly to my son-in-law, not to me (the buyer!). I finally said something to the salesperson after over an hour of this disregard. One other incident with the same person. I specified initially that I wanted a navigational system. He spent a good amount of time showing me a great car, but with no Nav system. Once this lack was noted by me there was embarrassment and a final correction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Consistent personal service

By Steve R on 9/11/2018 at 11:03 PM. Helped by Bruce Lee.

This is my second purchase from this dealership. My salesperson made everything easy and enjoyable. She found the right car at another dealership and had it brought to us. Every phase of the experience was positive. That is something that I have come to expect at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Coach JG on 9/5/2018 at 5:19 PM. Helped by Mike Jaber.

Mike Jaber did a fantastic job in helping me lease my new SR5 Sportback & thank you to the entire team @ Ruznak Audi Westlake for making the process so smooth

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By Dhirfive on 8/29/2018 at 5:12 AM.

the service department is very professional , they put you on ease and are very efficient. Adam explained the service and gave me a loaner and had the car ready on time. He walked me to my car. I love all the staff there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great group of service folks

By Drew on 8/16/2018 at 9:25 PM.

Been taking both my Audi’s since I got them and didn’t even buy it from Rusnak. The one Audi dealer tried to tell us we need brakes and the car was a a3 TDI and had 20,000 miles. I knew it didn’t and stopped going there. My 2nd Audi I purchased from another dealer. During the tome I bought my Audi I saw a service person pulling out to service a car and was parked parallel. The person hit the car behind him and just kept going. These guys have been professional and have been going here since 2014. Easy folks and there to take care of the issue and do it right. Wouldn’t go to another dealership and will buy my next Audi from Rusnak.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Not Accomodating

By Christine on 8/7/2018 at 10:09 PM. Helped by Not Going to Say.

Friendly but try to sell you something you don’t want or discourage you from something your interested in. Audi German attitude. As if it is the only brand in the world worth looking at. Audi German Westlake attitude pricing. As if because you came to Westlake you pay top $ for the same car you can get in Oxnard for no attitude and a better deal.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Purchase and service dept

By Agtmoulder on 7/28/2018 at 1:57 AM. Helped by Carl and Reed were awesome. There was a brief hic up and they were right on top of it to correct the problem..

Easiest transaction ever. Everyone was kind informative and willing to work with me any way they could. Kareem offered me the best deal popsicle. Very pleased with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service As Always...!!!

By Love My A8 on 7/11/2018 at 7:27 PM.

They were waiting for me when I drove in, my work order was waiting, Jessie asked if there was any other concerns they needed to address while my car was in for the big 75K service, I said "No" then Jesse personally escorted my over to the loan vehicle area where I was given my freer loan Audi... When the major service was completed, Jesse called me to let me know I could pick up my A8, and I did with out any complications... Major service completed with no problems or surprises... On a scale of 1 to 10, Rusnak is a 12... Stephen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!

By AF on 7/2/2018 at 4:38 PM.

I was able to get an appointment immediately, was met with kind smiles when I dropped off the car. Was told in detail what was going to be done and given a loaner car. My car was returned on schedule with all work performed. Very happy with the people and work done at Rusnak. Keep up the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service | Great People

By Linnette on 6/7/2018 at 4:33 PM.

Great Dealership to work with! Great Service and always Great People! Always feel confident that the work done to my car is right and what I need and no more.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Purchase Experience

By Rick on 6/5/2018 at 6:26 PM.

Rusnak staff was courteous, respectful and well informed. I appreciated that they were helpful but not “pushy”. Bruce Lee was especially clear and through in explaining the various optional items.

I would recommend this dealer.