Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Scottwisc on 7/1/2019 at 6:56 PM. Helped by Gerald Johnson.

I have purchased new vehicles before from Russ Darrow and have always been treated fairly. This year I wanted to replace my older Honda Odyssey with a new Odyssey. I came in and spoke to Mike Tuler and ended up purchasing a new Odyssey EXL. Very satisfied with the complete experience which included explaining every new feature this vehicle has both to me and my wife. I will recommend Russ Darrow to both family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

At home

By Val123 on 8/15/2019 at 3:08 AM.

I always go to the brown deere location always friendly when I come in . They always show and tell me what is wrong before they work on my car . And very honest

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

Tire change

By Waukrsha1 on 8/6/2019 at 3:23 PM.

Brought car in for a new tire. Took 1 1/2 hrs to install even tho I had called to let them know i was coming. They would get me right in! Not so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, easy, save

By SaraB on 8/11/2019 at 2:38 PM.

Had a great experience with Lesia Matthis Gerald Johnson and George Matthews. All top notch. Easy to work with, new what I was looking for and made it happen quickly at competitive pricing. Look no further

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting a dream car

By Joe cox on 8/11/2019 at 2:43 AM.

This is an absolutely amazing and wonderful place to to shop for vehicles, they have a wide variety to select from and work hard to insure you leave happy with any customizations or things you would like to add or change with the vehicle, id like to especially recommend you to deal with Malcolm, as he’s very professional and helpful and a wonderful person in general.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Honda2016 on 8/10/2019 at 9:39 PM.

Awesome service ! Very professional. Staff did an excellent job meeting to needs of customer. Overall it was great experience working with them. Highly recommended! Malcolm and staff awesome work! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A rewarding and incredible experience

By David Coker on 8/10/2019 at 7:52 PM. Helped by Mike.

Malcolm Luvene is an extraordinary salesperson. He took the time to listen to my circumstance, showed understanding, and went to work. Despite continued obstacles and hurdles, even when reason for hope seemed non-existent, he proved that all hope is never lost. And in so doing evidenced an extremely rare extraordinariness. Malcolm and Russ Darrow Honda have made this car buying experience into the best and most pleasantly memorable I'm confident I will ever have.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership 👍

By MilTom on 8/10/2019 at 1:41 PM.

They offered me the best price on my trade-in that I could find. I worked with Malcolm he knew the cars and was a really good guy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff

By Dsalz on 8/9/2019 at 7:13 PM.

Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Darrow Honda team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying

By kevin! on 8/9/2019 at 3:42 PM. Helped by Josh Eynon, Shana in Finance.

I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wonderful. I love how personal the staff are and willing to customize the buying process to how you want it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nonscheduled maintenance in need of repair

By Car guy; Scooter2 on 8/9/2019 at 2:10 PM.

Older vehicle needing maintenance to keep automobile running to factory specifications. I made the decision to keep my car since it has low mileage and I want to get more use out of it. With that decision I realize it will need upkeep so that comes with the territory. The service department has done a fantastic job and understands my needs. Thank you to Russ Darrow Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Liz on 8/9/2019 at 12:00 AM.

A huge THANK YOU to Lesia Mathis. We had a wonderful experience with Russ Darrow Honda. Lesia went above and beyond to get a vehicle we had been searching for a long time for. She made the unthinkable happen. Kind people, no pressure and excellent service. We definitely will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Zartman on 8/8/2019 at 9:11 PM.

Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service with a smile

By Oldschoolvalues on 8/6/2019 at 2:28 AM.

I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil change.”

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Ok with reservations

By Carbuyer on 8/6/2019 at 2:45 PM.

Started out on a sour note, but tried to accommodate me once I was there. Drove 70 miles one way to see specific truck , made an appointment, was told truck would be waiting for me upon arrival, got there and no truck (in warehouse...no way to see it).Ended up buying different model that happened to be sitting there as luck would have it

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Whitneyn on 8/5/2019 at 9:42 PM.

Great service. Trade in value lower than estimated but very friendly and got me in exactly what i wanted. Explained all features of vehicle and answered all questions

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Service Advisor communication

By Msjoules on 8/5/2019 at 8:13 PM.

I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Alicia Norwood took my car in for service. She did her rounds around my car and took my name, phone number etc. She told me itll take about 2 hours to 3hours max to get the car finished. I came back in around 3:25pm. She did not give me a call NOR let me know that my car was already finished at 3pm. I waited and waited and waited in the waiting area until 5pm, which was closing time. Luckily one the other service Advisor came up and ask if I've been helped. I told her that I've been waiting for almost 3 hours for my car to be finished or at least Alicia to call and let me know. She never did. She saw me waiting in the waiting area but did not have the nerve to let me know that my car was finished at 3pm. She did not do her job correctly. Everyone who came in after me have gotten out before me. I am so upset at her customer service. Alicia Norwoord did not do a great job. I am displeased with her customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

They were very friendly as usual

By Little deb 123 on 8/5/2019 at 3:55 PM.

They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfortable waiting room with complimentary coffee and popcorn. Would highly recommend getting service done here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Wash1234 on 8/4/2019 at 7:01 PM.

The sales person Malcolm was very patient with me and my family he answered all the questions and if he didn’t have the answer he would go ask. This was my second lease from Russ Darrow Honda and the experience was exceptional service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By John P. on 8/3/2019 at 8:01 PM.

Second car I've bought from Russ Darrow Honda. They have yet to let me down. Great customer service. Malcolm Luvene and Josh Eynon gave me a great trade in offer on my 2016 Civic LX and put me into a brand new 2019 HRV Sport. I love my new vehicle.

I would recommend this dealer.