Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service and recall issue

By landon on 12/12/2018 at 3:36 PM.

Mr. Foster took care of my recall and door issues seamlessly. Awesome service!! very professional and explained what repair took place and stayed in contact during entire process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By EyeDocAllie on 12/9/2018 at 5:22 PM. Helped by Juan Alvarez, Jeff Hutson.

I really enjoyed working with Juan Alvarez and Jeff Hutson when I purchased my Ford Flex. They were both responsive, honest and accommodating. Juan has a wonderful personality and really listened to my needs and met every one of them. These guys really go out of their way to please the customer and I could not be happier with my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ford is the best in Texas

By @Julio55 on 12/7/2018 at 4:18 PM. Helped by Christopher callaway.

the sales man got what I wanted , and then the finance team worked with me to get me a great deal for the truck of my dreams .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bryan Foster is a Great Service Manager!

By MHCohen on 11/29/2018 at 4:15 AM.

Bryan is great to work with in the service center. He is so professional, very knowledgeable, and explains things that any individual would understand. He kept me updated on the work being completed and helped to get the work done ahead of schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr Bryan Foster

By LinEric Williams on 11/22/2018 at 11:32 PM.

Mr. Bryan Foster - amazing customer service! Mr. Foster showed genuine concern, listened to my needs, and assured me that my needs would be met. I have always taken my car to Tomball Ford and always encountered some type of problem with their service. I have found a new service center thanks to Mr. Foster's excellent customer service; he deserves a promotion! Thank you and God bless..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

R. Thomas

By rt6260 on 11/22/2018 at 3:48 PM.

I was delightfully happy with the professionalism of the service manager who took the time to resolve an issue that wasn't a part of the safety recall for my F-150. Thanks again for great attitudes towards your customers.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Helpful employee in Bryan Foster

By C. Sheldon on 11/10/2018 at 9:27 PM.

Bryan was realistic in the time frame that it would take to repair my Ford Freestyle, He kept me informed after the techs. diagnosed with a price and even saved me a little on the repairs. He was a pleasant person to work with and I would come back and work with him again. Thanks Bryan Foster

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, fast service.

By mhark on 11/17/2018 at 12:35 PM.

Bryan at Russell and Smith service was really fantastic. Very helpful and knowledgeable. Would happily work with him again. Took care of everything very quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On schedule!

By Steve H on 11/17/2018 at 12:12 AM.

My service experience was a 65K routine service on my 2014 Explorer; in addition I was getting new tires. I scheduled the work in advance; arrived on time; had all the work completed in a thorough and professional manner; departed within the time estimate my service advisor promised; and continued to be a "happy camper" regarding Russell & Smith service. A great team (Drew Bethel especially) and a great dealership!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

If You Buy A FORD DO NT USE RUSSELL SMITH FORD

By dfulton on 11/14/2018 at 3:00 PM.

Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in them, (Bosch CP4) I suspected I was a victim of that issue and and unit shut down on me, and they immediately place the blame on me and the fuel I use. Ins Co. gets involved and lab samples state the unit probably died because of iron particles/metal/rust in the fuel system and possible fuel filter failure. Russel Smith tries to push the issue on me and wants $ 15k to repair , of course I've met with one service director Shane Wortham, he said my son probably put regular gas in the tank, (My son doesn't even live in the state Of Texas) the other service MGR wont even return my calls Desiree to discuss. Maintenance Guide Clearly states change Fuel Filter every 22,500 miles or when indicated on Message Panel, one service advisor Bryan Foster said it was my fault because I didnt change the fuel filter between oil changes. at 17k miles no change is needed especially at the firs oil change. (How about you had a crappy fuel filter in there from the assembly line that failed-MAN UP) I've been but Fords for 32 years and bought my 1st ford from the owner of Russell and Smith (Bubba Russell) and this is how FORD treats loyal customers-STAY CLEAR OF THIS PLACE - BAD NEWS...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Bigdrummer67 on 11/13/2018 at 3:00 PM.

Excellent customer service going above and beyond all my expectations. I didn’t even purchase my 2015 Mustang here but this service department has treated me much better than the service dept where I bought it brand new. I’ve never experienced a faster drop off and pickup and my service manager went to great lengths to cover my repairs under warranty. Fantastic place!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Shainafinch on 11/13/2018 at 1:35 AM.

Bryan was extremely helpful and knowledgeable. I didn’t feel rushed or pressured, instead he answered all my questions and was happy about it. I’d definitely come back to him for more maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Quick and efficient service

By Hendre123 on 11/11/2018 at 6:09 PM.

Lance was great! Friendly service and stuck to commitment to phone was done and easy check in and check out process. Would recommend to friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Panoramic moonroof fix

By Seantopps on 11/9/2018 at 3:29 PM. Helped by Danielle DeWitt.

Bryan Foster was my service advisor. He was able to pull all my information for my warranty quickly and was able to determine my vehicle was covered. He took my truck in at 8:00am and had my sunroof brackets replaced by 2:00 pm. He called to give me the update and had my truck back to me before the end of the day. I was very satified with my experience with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got airbag replaced due to recall.

By 5050 on 11/8/2018 at 11:00 PM. Helped by unsure of representatives.

Replacement done quickly. I have been going to Russell and Smith Ford since 2001 and bought my Mustang there in 2006. I will continue to bring my car there for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest service ever.

By Jason on 11/8/2018 at 6:26 PM.

Bryan took excellent care of me. Easy in and out with clear explanations for everything, including a recall item. I used to be hesitant about servicing at a dealership because it always seemed like there was a significant uncharge over the alternatives (for whatever reason). But I'm now on my second Explorer from R&S, and I've learned not to worry about that issue with them. Five Stars for Bryan, and another five for Russel & Smith.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing communication

By Fmoreno109 on 11/4/2018 at 12:40 AM.

First time I’ve taken my Ford Escape to be serviced, prices were competitive to what I looked around , turn around time was amazing would recommend Bryan great service and was not bothered at all by all my questions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service!

By TJ on 11/2/2018 at 2:15 PM.

Great service. The waiting area is nice and having coffee or tea is really nice too. The clean and wonderful smelling restrooms was really good.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Service

By mdoucet on 10/26/2018 at 2:01 PM.

I brought my truck in for a battery service and to get a couple of recalls done. Lance was very helpful and courteous. Very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional

By CGF150 on 10/29/2018 at 1:58 PM.

Very Professional, all my questions & inquires were answered. Service was prompt & on time. Facilities are clean & comfortable while waiting. Easy online reservation system to work with.

I would recommend this dealer.