Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

The service and sales staff

By Tommie on 4/1/2019 at 9:47 PM. Helped by Jennifer and Douglas Torres.

The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres Service Advisor have followed up on service keeping me informed. All of my visits have been pleasant and productive. A pleasure to see the sales and service staff. Tommie

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

2005 F-150

By JACKSON, SHARON K on 3/31/2019 at 5:06 AM.

I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I was very pleased with service I received. My Service Advisor kept me abreast of the repairs that were needed; as well as when the different items were completed, and how much longer it would be before the entire job was completed.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Ford Fusion Hybrid 2013 Engine Flashing Light

By John on 3/30/2019 at 3:34 AM.

I brought in my 2013 Ford Fusion Hybrid for a flashing engine light to Russell & Smith Ford. The service representative Drew Bethel was very helpful and concerned with resolving my problem. Drop off of my car at the dealer was very quick and efficient. My car was repaired in 2 days, and I was notified by Drew throughout the process. The spark plugs were replaced and the throttle body cleaned, and now my car runs great. I would bring my car back for future service because of the excellent customer service from Drew Bethel. They also washed my car which was great. The only improvement I would suggest is that this dealer was unable to resolve a second problem (unrelated to the first) which was identifying a slight noise my car makes when accelerating at speeds around 30 to 40 mph. This noise was definitely not normal and the dealer was unable to resolve this problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Fiesta

By SS396 on 3/25/2019 at 4:38 PM. Helped by Obi.

I got a great deal on a new 2018 Fiesta, love it! Great gas mileage drives great saved a lot love the features: camera, keyless entry, alum wheels, pw, pdl, tint, etc

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience

By Corey75 on 3/22/2019 at 3:54 PM. Helped by Leidy Hidalgo.

Been going to Russell & Smith for years. I always feel like they take good care of me whenever I come in to buy or to get my vehicles service. I have no complaints about Russell & Smith. All I can say keep doing what you do. ( Two thumbs up!!!! )

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Diagnose and repair

By MSford on 3/21/2019 at 4:50 PM. Helped by Leidy Hildago.

The service was great and Leidy was very courteous and well informed. She stayed in constant contact with updates and worked to accommodate my travel schedule. It was an all around good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By Raptorben on 3/21/2019 at 3:20 PM.

My service advisor Lance was knowledgeable, courteous and professional. Service was prompt and completed in a timely manner. All my questions were answered to my satisfaction. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change & Tire Rotation

By john67 on 3/16/2019 at 7:18 PM.

Keith Black, Service Advisor, did a great job of keeping me informed of status and an additional item that needed attention. Service is why I continue to use/recommend Russell & Smith.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

poor customer servicd

By CustomerKM on 3/15/2019 at 12:26 PM. Helped by Karla (Service Advisor at Russell and Smith Ford).

I went to the lube area for an oil change and had terrible customer service on March 13, 2019. I called multiple times and was on hold and transferred multiple times. Someone picked up the phone and said “they aren’t answering, but I will walk over and give them your message”. I had asked them not to throw out my old filter. I dropped my Ford Edge at about 1215pm and they never called me that my car was ready. My husband picked me up from work and drove me to the Russel and Smith service center and I told them that they never called me. Karla then said I called but maybe the wrong #. I said “you all have my number because you texted me, I then texted several times and no one answered”. Karla was then was quiet AND the filter was thrown away and no one could get it!!!! I received a text from Karla on 3/14/19’asking if the car was ok. Really?????????

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Service Appointment

By E Pena on 3/14/2019 at 1:21 PM.

I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also ran it through the car wash. Even better. Felt good to have great customer service. The customer lounge was nice and clean to where I was able to work. Thank you again Drew for making it happen in one day!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience overall

By brummerb1 on 3/2/2019 at 6:29 PM. Helped by Thaddeus Dixon.

Thaddeus was very friendly and helped me tremendously. I would definitely recommend him as a sales person. He was very professional and polite. We were able to test drive 2 vehicles before I made the purchase. I will definitely be buying another vehicle there in the future. Thank you for a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and concerned staff

By Motolb on 2/28/2019 at 5:24 PM.

I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I stopped in. He is polite and very helpful. Very personable, which makes me feel at ease. Thank you to all the service people that help keep my car running smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10,000 mile service

By dwilkins1019 on 2/28/2019 at 3:02 PM.

Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and trustful

By txmike1953 on 2/27/2019 at 1:22 AM. Helped by matthew celis.

When I need service I know I can trust them to be honest and let me know what I need to keep my escape running problem free. From the day I bought it they were there if I had any concerns. I am a firm believer in preventive maintenance and they will be honest and let you know what you really need or what you can wait until the next oil change. Friendly honest and trustful service why I choose to purchase my vehicle here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Reecefamily3 on 2/21/2019 at 1:33 AM.

We took our new 2018 Ford Explorer for its complementary 1st Oil change and the vehicle was serviced within 45 minutes! The service department Employees were very professional yet friendly and courteous! Thanks R&S!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Alvarez and Russell & Smith Ford = a GREAT COMBO!!

By Plcarn98 on 2/25/2019 at 3:38 PM.

We've been purchasing trucks from Chris Alvarez with Russell & Smith Ford for years now. We won't go anywhere else. The customer service and communication make the car buying process smooth and stress free. They are competitive in pricing and truly take care of their customers!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By gmay04 on 2/23/2019 at 6:07 PM. Helped by Walter.

Purchased my truck at a different dealership and had work done there. They were very far from my home, but Walter at Tomball Ford was more than willing to finish the job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Tori8 on 2/19/2019 at 4:16 PM. Helped by Leidy.

Leidy was friendly and attentive. I enjoyed the texting portal where I could reply and ask questions anytime in regards to my vehicle. Of course you have to wait a while for your vehicle to be serviced, but she called and gave me updates throughout the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 Door Recall

By CGF150 on 2/18/2019 at 2:16 PM.

Very professional & timely service. Lance made sure my truck was taken cared of & serviced properly. Waiting lounge is clean & comfortable. Everything was done within a span of 3 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent job

By Desi A. on 2/16/2019 at 2:49 PM. Helped by Jennifer.

Once again I will say the service at Russell and smith Ford did an outstanding job servicing my truck. I was in and out in no time at all.

I would recommend this dealer.