Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NOTHING BUT POSITIVE

By lchc on 9/19/2018 at 1:33 PM.

I HAVE HAD NOTHING BUT POSITIVE EXPERIENCES WITH THE SERVICE DEPARTMENT AND THE EMPLOYEES. EVERY ONE IS CUSTOMER FRIENDLY AND VERY ATTENTIVE. THE RESPONSE TIME ONCE YOU DRIVE INTO THE SERVICE LANE IS VERY PROMT AND THE SERVICE ADVISOR'S ARE QUICK TO DETERMINE YOUR NEEDS AND PROCESS THE SERVICE PAPERWORK. SHANE WORSHAM, ABRAHAM NINO, AND KEITH BLACK WERE ALL INVOLED AT SOME POINT DURING OUR SERVICE WORK AND WERE NOTING BUT VERY PROFESSIONAL. I WOULD HIGHLY RECCOMMEND RUSSELL & SMITH FORD. l..CARNES

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Taurus warranty repair

By bernnava on 9/19/2018 at 1:34 PM.

Made an appointment with Bryan Foster for 7am on Monday morning. Bryan greeted me and asked me a few specific questions about the issue at hand. He asked me to wait in the customer lobby and shortly before noon he informed me the car was ready. The noise that I could hear when I went over speed bumps is now totally gone, so I am completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful

By Clewis on 9/19/2018 at 12:43 PM.

Thank you for taking such quick care of our issue with our Ford Explorer. Battery replaced, oil change, fixing my engine cover and all my questions answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very dependable

By lopez on 9/19/2018 at 12:40 PM. Helped by Morgan Thompson.

I have been taking my cars to Russell & Smith Ford for years. I bought my second car from this location. I never have any doubt about work being done on my car. I trust and believe the work will be done right. I dealt with Morgan Thompson today (9/18/18) she was very knowledge and informative. And Victor worked on my car, to my satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Hutson on 9/18/2018 at 9:34 PM. Helped by Nino, Morgan.

They did what was promised, in the timeframe promised, and no surprises. I has zero wait time. They greeted me at the door and explained the process.I highly recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile service

By Stang man on 9/17/2018 at 1:33 PM. Helped by Nathan Smith.

Brought my 2018 Mustang in for 5000 mile service and was greeted by Nathan Smith. He was very courteous and noted my first service was free. Great news!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall work

By RJ217 on 9/16/2018 at 3:22 PM.

I scheduled recall work and this dealership was timely, professional, and courteous. I only planned to have one recall repair done, but Drew notified me of another new recall that I was unaware of. They got my car in and out efficiently and took care of both issues.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good experience

By ER on 9/14/2018 at 2:51 PM.

Drew was very professional and polite. He explained every thing very well. My only observation is that after I was told that the car would be ready around midday, I have to call by 5pm because I didn't receive any call during the day. But other than the drop-off and pick-up was very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXECELLENT

By david on 9/14/2018 at 12:20 PM.

EXCELLENT SERVICE AND VERY PROFESSIONAL. PERSONNEL . WAIT TIME WAS GREAT FOR SERVICE.. SERVICE WAS GREAT, THE VEHICLE WAS RETURNED NICE AND CLEAN AND READY TO ROLL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased with the service

By Found the place for my Ford Escape on 9/13/2018 at 10:41 PM.

Service: My previous car (not a Ford product) was flooded and totaled in Hurricane Harvey and we replaced it with a previously owned Ford Escape. This was the first maintenance required since the purchase, and I wanted a location fairly close that would provide good service. Abraham Nino, at Russell-Smith Ford, was very helpful. I plan to continue having car maintenance done at this location.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly

By Dave on 9/8/2018 at 12:04 PM.

Went well though my truck was in the driveway for 10 minutes (and 20 minutes after promised time) and I had to ask if it was ready.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By Aojore on 9/6/2018 at 10:23 PM.

My windshield wiper stopped working, I stopped by the day before I was scheduled to begin 33 days of radiation therapy. I explained the situation and the service advisor took the car back for an assessment of the issue. The shop was busy, however, it came back to corrected. I really appreciated The young man’s compassion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly Service

By rishia91 on 9/6/2018 at 4:39 PM.

This is the only place my family and I take our Ford vehicles for routine maintenance. Staff is always helpful and the techs are very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, thorough service.

By Mike Morgan on 9/2/2018 at 2:53 PM.

I had to get in and out quickly and they were friendly and fast. I have used them before and was happy with both the speed and professionalism of the employees.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quality care! I was told what to expect, including the cost.

By Kenneth on 9/2/2018 at 1:39 PM.

Russell & Smith lived up to what they promised. I was told what to expect with the 60,000 mile service agreement and the individual steps in the process. I was called at home when each "surprise" was found and was consulted on doing any additional work. I appreciate being contacted.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Avoid if you can.

By Cleante on 9/1/2018 at 10:48 PM.

Anywhere else is better than this place. After my experience today, I will never come back. I had a corroded battery cable that needed to be replaced. I was prepared to spend quite a bit due to the fact that Ford engineers made the asinine decision to make it that you could not replace individual terminals on the cable. That was fine. Background info: 2014 with 21k miles. The average cost of a battery cable replacement should be around $300... maybe $350. I ended up paying a lot more than that. Labor costs are absolutely ridiculous but what is even more ridiculous is that parts are listed cheaper on the Russell and Smith Ford Parts page and they will not honor those prices. Trust me. I tried and even showed the "service advisor" who said Parts would not budge on the cost. Service advisor said he made up the difference on the cost of the part from subtracting from the cost of labor. If that was the case, labor would have been astronomial. The part that I had replaced DLZ3-14300-D is listed as $146.29 but I was charged $267. Here is the real kicker, the MSRP List Price on their own website is $237.49 before their discount. They also recommended I buy a battery, which I do need. They quoted it as $150. Again, more expensive than their parts website. A BXT-65-750, 750 amp battery, is $116.44 on their website. I refused the battery and will purchase elsewhere. Check it out for yourselves. Type Russell Smith Ford Parts in google and look it up for yourselves. Russell & Smith Ford hosed me and will most likely hose you too. Learn from my mistake. Go anywhere else but here. I would hope to receive the difference in cost in parts and a reasonable rate on labor but that will probably not happen. I regret even buying my truck from this dealership four years ago.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and quick.

By David1980 on 9/1/2018 at 12:37 PM.

They got me in and out in a timely manner. They did an excellent job. Loved the car wash at the end. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Littleheart on 8/31/2018 at 3:44 AM. Helped by Glenn Gregory.

Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommend 100%.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 maintenance

By Alonzo923 on 8/29/2018 at 9:19 PM.

Drew was friendly and professional. He called when he said he would and everything was ready when I picked up my truck. Thank you! - Annette

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Defective Ford Escape - Not Repaied after 3 Appointments

By Needs Repair on 8/24/2018 at 6:41 PM.

I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal panel catches on the door frame and rips the panel off of the door when it is opened. I have taken the car into the dealership 3 times for this. The panel has been re-attached three times and each time the problem as re-occurred. They now tell me that the car must go into the body shop for at least a couple of days. I work in Clear Lake - 40 minutes away form the dealership. I asked about the cost and if they would provide a rental vehicle. The service manager advised me to call Ford Motor Company direct to get this approved. It seems as if, given the problem and history, this should have been the responsibility of Russell & Smith.

I would not recommend this dealer.