Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By sophiahywd on 5/23/2019 at 3:43 PM. Helped by Mike.

I found the car through cars.com. I selected Oscar as my associate to assist me through the process. Oscar provided me with exceptional service. This is thee most pleasant car buying experience I have ever had. There was no hassle and no haggle—- we spoke on the phone and he said I will get it done. He called me at 630pm the same day and let me know my vehicle was ready for pick up. I am excited I don’t feel like I was pressured or taken advantage of even signing the paperwork was easy and enjoyable. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10++Customer Service. Honest. Knowledgeable.

By Tessa123 on 5/19/2019 at 2:55 AM.

Oscar Cantarero assisted me in purchasing my 2016 Nissan Altima in Mint condition. It was below Kelly Blue Book value and went the extra mile to get me 100% financing! Told him what I wanted and he exceeded my expectations on every level. I am telling everyone to buy a car through him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 hours deal !

By Ab on 5/14/2019 at 6:20 PM.

I walked in at 5:00 pm, negotiations were smooth and friendly, i got the first price I asked for (This is my second Sonata from same dealer) and finished paper work within 2 hours, shout-out to Oscar, Max and Fares for making it work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Paz on 5/13/2019 at 7:35 PM. Helped by Ray as well as Favio.

I had a great experience from start to finish... They assured me that all of my needs and concerns would be handled! I need to go back to the dealership and get my car detailed and they will be addressing another issue, and I'm confident that I will be satisfied with the finished product...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience!

By Gsanchez79 on 5/12/2019 at 5:53 PM.

Oscar went above and beyond to make sure I found the right car for me and my family. He was patient with me as I went through 4 different cars until I made my decision.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Masters of Incompetence

By frustrated on 5/4/2019 at 7:20 PM.

It has taken 4 separate attempts to satisfy a dashboard display electrical problem plus many days that required my Genesis to remain at the dealership. Each time I was told the problem was fixed. It was NOT. The last time, before I picked up the car, I asked Mario to personally make a visual inspection and verify the fix. He said it was fixed and the car was ready for pick up. I picked up the car and immediately noted the display was NOT fixed. They replaced the entire dashboard cluster and didn't check to see if it worked. Incredible incompetence. I GOT AN EMAIL SAYING SOMEONE IN SERVICE WOULD REACH OUT TO ME (AFTER A BAD REVIEW). Not a word. Hyundai of America was involved with two case numbers and also failed to solve anything. I love the car but will never buy another Hyundai (I have a Genesis and an Elantra presently). I'm going to try Tustin Hyundai for future service. I doubt if my dashboard problem will ever be fixed. No one at Hyundai America would give ma a contact number of someone in the organization that cares.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Great Experience

By Sean949! on 5/2/2019 at 4:49 AM.

My family and I have leased 3 Vehicles and bought 2 Vehicles from Hyundai in Anaheim over the past 6 years. We have always had a Good Experience and would recommend this dealership to anyone thinking about buying or leasing a Hyundai!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service !

By Sara Salerno on 3/2/2019 at 5:50 AM.

My experience here at Russell Westbrook Hyundai was outstanding! Frank Yu was the best salesman I’ve ever had. I was treated with total respect. 5/5 star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By nikkimusubi on 3/1/2019 at 12:09 AM. Helped by Fred.

Great customer service and friendly staff. Easy to work with. They're open to ideas on what car do you want. Walk you through what are the new features of the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By VelocitorT on 2/23/2019 at 8:15 PM.

Frank was very helpful and friendly. He also did everything he could to make the experience excellent. Any questions or concerns we had he was able to help us without a problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and super professional staff

By Vicky Tsao on 2/21/2019 at 5:46 AM.

Super knowledgeable staff Frank. Knows everything about the car. Solved it in a second even when I threw a question which nobody asked before and also very patient and thoughtful with client. Provides practical information and always welling to go an extra mile for you. Excellent service, very easy, definitely recommended. Just got my new Elantra delivered. Everything is perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Driver91 on 2/17/2019 at 9:23 AM.

It was an excellent experience as this is my 3rd time buying a car this time however was fast and the people were very cooperative and easy going as well. Would definitely recommend this dealership

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2016 Tucson Limited

By Kleimanscott on 2/11/2019 at 5:16 AM.

Kudos to Oscar for hooking me up with the vehicle I was not even considering! The deal did not look like it was going to happen but in the end the team did what it took to make it happen!!! I would highly recommend anyone to buy from them!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

The Employees in service are a joke.

By Carl123 on 2/6/2019 at 6:54 PM.

I bought a new 2018 Sonata, told didn't have my color I wanted. Next day they had 3 after my sale. Told it's to late to exchange, paper work been done. 2 days later the salesman gets fired. I make appointment 3 months later for battery discharge warning , told leave the car they will try to get to it that day. Asked about loaner they laughed at me. Told me come back in 3 days. When you can wait all day.Talk to the Manager, he is a frigging joke. He only cares about making a sale. Took my car to Garden Grove Hyundai, they jumped rite on my problems and even gave me a loaner for the day. Trust me. It's worth the extra 5 mile drive to Garden Grove. People in Anaheim Service are a joke

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oscar went above and beyond

By Leo12333 on 1/20/2019 at 7:54 AM.

Oscar is a great man and salesman. Very knowledgeable and we have come back FOUR TIMES to deal through him. Very outstanding work and every time goes above and beyond to get us a deal that satisfies our needs. Will always definitely recommend this place and a huge props to Oscar. He’s the man

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome Sta Fe buying experience

By Certified Santa Fe on 12/31/2018 at 7:12 PM.

It was an amazing experience at Russell Westbrook Hyundai of Anaheim. They found me the SUV that I was looking for, and made the process easy for me. The sales person Oscar was very accommodating to us! Thank you so much!! Have a great New Year!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kona sale

By Eontiv on 12/31/2018 at 5:25 PM.

It was a great experience, buying my first car! Thanks to Oscar for accommodating my entire family. They have free coffee and popcorn. 😊 happy new year

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

CAR PURCHASE

By guillermoc1959 on 12/30/2018 at 7:43 PM. Helped by Elisa Allen.

Oscar, was an integral part of the process to get two cars at the dealer Profesional, dedicated, and more important at front with all the details. He went up and beyond the call of duty on this transactions . Also, Ms Elisa Allen, sales manager worked together with Oscar to deliver a great dealer relationship experience. Guillermo Canahuati

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By HuertaLey on 12/25/2018 at 8:45 AM.

I was very impressed on how easy, profesional and knowledgeable my car sales associate is during purchase of my first leased vehicle. I love the chiice I made and how easy the process was. Thank you Oscar C. for such a curteous service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He was a miracle worker and we were blessed for his help

By Joel Langrine on 12/5/2018 at 2:16 AM.

The dealer that I have was the best one I’ve ever dealt with. He helped my family in getting our new car but he insisted that we did all the heavy lifting when really it was him. I was blessed to meet him and thankful for all the work he has done in order to get our new car. He deserves the best and I wish more people meet this fellow. Anyways thanks for what you have done and making things possible. God bless you and your family and have a happy Christmas and a happy new year!. Thanks Oscar Cantarero.

I would recommend this dealer.