Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rebuilding credit, Bad credit ,No credit.. Don't go here.

By Shalawndra Buchanan on 9/4/2019 at 2:30 PM. Helped by Jonathan Miller.

First time car buyer awful experience was asked what i wanted my monthly payments to be & what I can afford to put down they offered cars out of my payment budget & asked for more down payment then I said I could do.. I talked to several different people which was very overwhelming & felt pressured I asked question salesman kept telling me thats handled in different department.. They even embarrassed me about my credit saying I have one credit card that has 8 late payments I told them on the phone about my credit situation.. What I don't understand is why would they put a person in a car with high car payment thats trying to rebuild their credit... Salesman had me convinced they were going try their best to get me in car around my budget & down payment I waited to see what they had to offer was at the dealer ship for 4 hours.. All they cared about was making a deal & getting my $1,000-$1,500 down payment is how I felt about the whole situation criticize me about my credit card & my 8 late payments on my credit card but want to put me in a car that's out of my budget.. So I left Tired discouraged and crying upset & took my money and paid off my 8 late payment credit card..

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Anywhere but here!

By TAYLOR00 on 8/14/2019 at 7:40 PM. Helped by Joe, Zane.

If you are looking to buy I recommend anywhere but here! The customer service is TERRIBLE! They refuse to handle any matters or call back. A down payment... DON’T AGREE TO IT. When the deal falls through they will be anywhere but their office when you call to see about getting your down payment back. Tons of other dealerships with the same deals! Shop anywhere but here. I’d rather walk then drive a rusty eck vehicle.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Just a number here!

By Maggie L on 8/12/2019 at 8:40 PM.

They are only looking for sales numbers and not repeat buyers. Customer service goes a long way! Repeat buyers influence others! This dealership could definitely benefit from some customer service training. A great dealership takes care of their customers before, during and after the sale.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very dissatisfied!

By Happy SW KS customer on 4/18/2019 at 12:56 AM. Helped by Kesten Trebbe.

Purchased a new truck, but we are very dissatisfied with the after sales experience! Never purchase here! They definitely lack in customer service after the sale.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By rick 1961 on 7/20/2019 at 4:23 PM. Helped by Darrell Brown Justin Frazier.

Went to Rusty Eck Ford work with Darrell Brown he was a great sales man he answered my questions and explain how every thing on the new f-150 Lariat worked he help download the ford pass smart link showed me how the app worked great job

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Kinny282 on 6/20/2019 at 8:39 PM. Helped by Douglas Ford.

I was constantly told no on getting a new vehicle so I was prepared for that, but I drove home in a new to me truck. Douglas Ford was amazing and truly has work with us a lot, I appreciate his time and patience. Going to recommend him to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By okay123 on 6/7/2019 at 5:15 PM. Helped by Marino Lujano, Rosa, Brian in Finance.

Just purchased a brand new vehicle and love it! Marino Lujano was very patient with me and answered my questions. He was very friendly and knowledgeable. Would recommend Rusty Eck Ford to anyone looking for a good quality vehicle. Stop by and tell Marino I said hello.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased

By WichitaGuy on 6/6/2019 at 2:26 PM. Helped by Nancy, Rosa.

Nancy was very friendly and patient. Showed my wife and I several used vehicles. We didn’t feel rushed and she was very hospitable. Rosa the customer service rep was also very nice and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By bradyogden on 5/31/2019 at 1:51 AM. Helped by Kesten.

Kesten was amazing! Very helpful, and guided a first time car buyer in the right direction. Will definitely be coming back for any future cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman ever!!

By mservis on 5/31/2019 at 2:24 AM. Helped by Keaton Trebbe, John Trotter, Jill.

Keaton Trebbe made our buying experience the best one ever, very knowledgable, but mostly Patient!! We were ready to look at every pickup there and he was willing to let us. He really listened to our needs and was helpful and attentive through the entire process, so glad we came from out of state to Rusty Eck! John Trotter in finance was a great help as well!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend!

By My on 5/31/2019 at 1:48 AM. Helped by KESTEN T..

Great place to buy a vehicle! Easy, they’re helpful, great options. KESTEN was a great sales help. Made sure everything was good till the end! BIG THANK YOU TO THE GENERAL MANAGER I appreciate your great customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By Happy customer on 5/30/2019 at 2:22 AM. Helped by Doug Ford.

Doug Ford provided us the necessary information to make a decision while purchasing a new truck. He was friendly and low key. He made the whole experience easy and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfying

By Satisfied on 5/30/2019 at 2:08 AM. Helped by Doug Ford.

Doug Ford helped us find the truck that had all the features we needed. He was concerned with getting it exactly right, and went to great lengths to try to meet all of our requests. He was extremely knowledgeable and responsive, but was not overbearing or pushy. We also received really helpful assistance from Ken Sens, who went out of his way to help us set up our Ford Pass app and explain many of its functions. Doug followed up with us the next day and took the time to answer a couple of minor questions. The day was a little bit frustrating because of short-handed staff in finance, so we were there a long time, but that was not anyone's fault. Overall, we walked away happy with our purchase and pleased with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Found exactly what we were looking for

By Jake Calhoun on 5/25/2019 at 7:11 PM. Helped by Doug Ford.

Doug Ford was fast, friendly, and honest. We will be back for a next purchase and we will be recommending our friends and family to come here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doug for the win!!

By Igys94 on 5/25/2019 at 12:35 PM.

I went in to the dealership having an appointment with Doug Ford, unfortunately he was already with another client so I ended up with Joe which wasn't an issue, at first. Joe asked a couple questions. I had told him about a deal I had heard about and wanted to check out a focus. He asked me what color I preferred and he went and brought the car around. Mind you, if I would have been told about other deals or was even given the opportunity to look at different vehicles, I probably would have gotten a bigger one. I went out with Joe to test drive the car. I was pretty irritated that my test drive was only in the parking lot... Who does that? I didn't even make it to 20 mph. I had asked some questions such as something about the transmission and Joe was unknowledgeable. After my extremely short "test drive" I wanted to look in the trunk, Joe was unaware of where the trunk button was so I just used the key fob. I asked Joe if there were any that had a black interior. He went to check and told me no, later to find out he only looked in the blue cars. At this point I was frustrated and just ready to leave beings as I had to get back to work and didn't plan on being at the dealership all day so I finally said screw it, let's just buy it. Joe was very short and to the point. He was not knowledgeable about the car at all. When the car was delivered he handed me the keys, asked for a picture and that was that, leaving me very uneducated about the car. Since Doug was supposed to be my original seller, he followed up with me after I bought the car. Doug was AMAZING!! He told me about several things I was unaware of... Like my car just automatically shuts off when I stop some times, that was super fun to learn.. from experience... NOT! Doug apologized multiple times for me not being given the information I should have originally received. He answered all of my questions, was extremely knowledgeable about the car and even offered to go over absolutely everything with me like it should have been originally done in the first place. I was very upset with my purchase and had no intentions on ever going back to Rusty Eck until Doug got ahold of me and helped me out. From now on, he's the only person I'll be going to, to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Satisfied Customer

By gray40532203@2 on 4/25/2019 at 12:47 AM. Helped by Kesten Trebbe, Jay Lewis.

Kesten Trebbe was very professional and patience with helping me and my wife purchase our new Ford Escape SUV. We were very please and happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Ianwr85 on 4/17/2019 at 3:41 PM. Helped by Daniel In Sales.

Daniel, Jay, Wayne and the rest of the staff were great! Traded in two cars for a new F-150. Did the whole deal remotely! They delivered my new truck (3 hours away) and picked up the two trades. Did all the paperwork when the drivers arrived, and it was a done deal! I highly recommend doing business with Rusty Eck Ford, and you should definitely ask for Daniel in the sales department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kesten Trebbe

By doliver2008 on 4/18/2019 at 12:51 AM. Helped by Kesten Trebbe.

Kesten Trebbe made the entire experience amazing. Talked to him on a Wednesday and he had my new truck delivered on Thursday. He was very informative and helpful throughout and we will be back to see him again. He also helped my parents get my little brother into a new truck just a few days before and his professionalism and willingness to help them lead me to contact him! Thanks again for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Terry Williams

By Tommy on 4/16/2019 at 2:23 AM. Helped by Terry Williams.

I came to the dealership looking for a good gas mileage car that I could afford Terry Williams was my sales associate and he took the time to show me all my options I would recommend him if your in the market I am very happy with my new to me Ford Fusion

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry Williams

By Tommy on 4/16/2019 at 2:58 AM. Helped by Terry Williams.

Terry assisted me in finding a great used truck for school. Not only did he provide wonderful service he was knowledgeable on every vehicle I looked at. I highly recommend Terry at Rusty Eck Ford!!!

I would recommend this dealer.