Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. JD Kyle

By Louis on 3/29/2019 at 9:33 PM. Helped by JD Kyle.

Mr Kyle was a good salesman very respectful helpful and considerate. Helped me even after the sale. An asset to the dealership. Very nice man

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Camry

By Brad & Cindy Roberts on 3/24/2019 at 1:08 AM. Helped by Philip Dykes.

Had an Awesome experience! Definitely ask for Philip Dykes! He was the Best car salesman we have ever had!!! He is not pushy, very knowledgeable about the vehicles, and most important, he was genuinely a super nice guy!!! He made buying a car an easy experience, with No hassle. I’m so glad that he was our salesman!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal with Brian Rineheart

By CargirlTBW2015 on 3/10/2019 at 12:41 AM. Helped by Brian Rineheart.

I wasn’t even looking to buy a vehicle and as soon as we pulled in we were met by a man named Brian Rineheart and he was amazing. He took us directly to the vehicle we wanted and I ended up purchasing at the end of the day. He never once told me any final offer price or anything very straight forward and friendly guy. You can really tell he is trying to deal with people the right way and that’s the kind of Car Saleman everyone needs. Thank you again Rusty wallce Toyota and especially Brian Rineheart! I love me Toyota RAV4 and I wouldn’t have bought it from anyone else. Great salesman! Everyone go see Brian Rineheart for a good honest deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marvin Houston and dealership are the best!!!

By Love my Toyota on 3/20/2019 at 5:01 PM. Helped by Marvin Houston and online with Rodney Shropshire.

Marvin Houston’s the best agent to work w/ u on purchasing a vehicle. I’ve had 2 other Toyota’s and now a third. Staff is great to work with also. Marvin goes way out of his way to help you with your purchase. Be sure to ask for him for a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Experience Ever

By Fast eddie on 3/6/2019 at 8:40 PM. Helped by Allen Redmond and the sales manager and the finance manager.

Buying A Car At Rusty Wallace Toyota Was The Best Experience I've Ever Had Buying A new Car, Allen my carsalesman was the best ever

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rusty Wallace and Grover Cheek are exceptional!

By Sandy Reagan on 3/2/2019 at 12:20 AM. Helped by Grover Cheek and Heath.

My sister was looking for an SUV so we stopped at Rusty Wallace Toyota in Morristown. That day she bought a Pathfinder and although I wasn't looking, I bought a Lexus RX 350 with only 18,000 miles - practically new. We both got great deals and Grover Cheek answered all of our questions and helped us navigate the purchase process. Approximately 18 months after I purchased the Lexus, the paint finish on the driver's side began to fade. The front fender, the doors, and the back fender - the whole driver's side of my Lexus. I was heartbroken and worried about how much it was going to cost me to repaint my car. I took it to Lexus thinking that the problem may be a factory issue. They said that it had been painted by a third party so I pulled the Carfax for the vehicle and found that the vehicle had been in an accident before Rusty Wallace received it. I decided to call Grover and ask if I could bring it back to him to see if there was anything they could do since they had not made me aware of the previous accident. He agreed to take a look to see if they could do anything so I drove from Maryville to meet with Grover and Heath. I didn't expect that they would help me because of the time that had passed since I had purchased the car. When I got there they both looked at the finish and Heath immediately said "we will take care of this for you". I was so surprised! Grover and Heath said that the information that they had received with the car didn't indicate that the car had ever been in an accident.They gave me a loaner car while they repainted my Lexus and did not charge me for the repainting or the loaner! I have bought a number of vehicles from various car dealers, but I can say that I have never been treated so well by any of the other dealers. I recommend Grover Cheek to anyone that is car shopping and tell them that his honesty and commitment to his customers is the real deal!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

4Runner

By Mason on 2/8/2019 at 3:04 PM. Helped by Garth Nowlin, Nick Pollock, Mike Crutchfield, Jason Morris, Jessie Seal.

We just bought 2019 4 Runner and the salesman Garth Nowlin was very friendly and helpful through the whole process he was not a pushy salesman which made the process easy and smooth. All the people that we had to deal with and spoke to were very friendly and helpful. A good place to purchase a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Over all a very good car buying experience.

By Staceman on 2/1/2019 at 12:52 AM. Helped by Scott Winstead.

And purchased a new truck at this location. I found that all of the staff where friendly, helpful, and courteous. When I comes time for me to purchase another vehicle or have service done, I would not hesitate to come back to this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the "extra mile" ~

By Toyota~styling on 1/30/2019 at 5:45 PM. Helped by Scott Winstead, Jessie Seal, David Barton, Mike Crutchfield.

Scott Winstead went the "extra mile" to ensure that I will be as pleased with my new Avalon purchase as I have been with the previous Avalon that I purchased from him. He helped me select the "right" car for me. I sincerely appreciate Scott's patience, due diligence, sincerity and willingness to answer all of my questions during the process of making my final selection. You can tell that Scott's focus is making sure the customer if fully informed and that the customer makes a selection that will provide the service expected. In addition, my experience with everyone listed below who was involved in my purchase was great. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Sales Experience!

By ToyotaLuvr on 1/20/2019 at 7:11 PM. Helped by Rodney Shropshire anc Marvin Houston.

Rodney was very responsive on-line and greeted us at the dealership immediately when we arrived. Rodney referred us to Marvin, who was completely knowledgeable of the vehicle we were there to test drive. Rodney was a very friendly and pleasant salesman to work with who made our sales experience very enjoyable! This is our 2nd vehicle purchase with Rusty Wallace within 6 yrs! We’ll certainly be back!! We HIGHLY RECOMMEND Rusty Wallace Toyota!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The J D Kyle Experience

By Darthrcf on 12/31/2018 at 6:08 PM. Helped by J D Kyle.

JD was very helpful in the purchase of my new Tacoma. Very friendly and an awesome guy to work with. No high sales pressure and very easy going. Might have to come back and see him for my wife’s new RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn’t buy anywhere else!

By ToyotaPappy on 11/30/2018 at 9:15 PM. Helped by J. D. Kyle.

We were introduced to Rusty Wallace 3 years ago. From the moment we walked in, we knew this would be our forever Toyota home. The staff there is amazing. This visit, my wife and I were introduced to J. R. Kyle. Mr. Kyle was most informative and very helpful in the selection of our 2019 Toyota Platinum Tundra . The atmosphere in the dealership is so calm. They provide a couple of rooms dedicated to children. The community is so important so that they are sponsoring a “ fill a Toyota” with toys for children in the community for Christmas. J. D. was so important in our decisions in buying “New Max”. We also knew they would find a good home for “Old Max”. My wife names our vehicles. We can’t say enough good about Rusty Wallace, and especially J. D. Toyota is the only vehicle we will buy and Rusty Wallace in Morristown is the only location we will visit. We will return for J. D. To help us again too. Mr. Wallace, if you are reading, these guys need a good pat on the back for the most wonderful car buying experience you can have. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always helpful

By Rhester72 on 11/30/2018 at 11:02 AM. Helped by Scott Winstead.

Over the past 10 years I have purchased 3 vehicles from Rusty Wallace. Recently I purchased a RAV4 and Scott Winstead was very helpful with finding me exactly what I wanted. I highly recommend this dealership and Scott to anyone I know that is looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Rav4Owner on 11/29/2018 at 5:40 PM. Helped by Scott Winstead.

Rusty Wallace Toyota was good to me. Scott Winstead helped me out with purchasing a Rav 4 and I look forward to doing business at Rusty Wallace Toyota again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great.

By Dr.D on 11/26/2018 at 1:44 AM. Helped by Grover Cheek , finance manager.

Grover was a pleasure to work with. He helped us with bed liner and bed top so it will be all done before we take ownership. I wold recommend this dealership to anyone looking for a new TOYOTA.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great to do business

By tundrabuyer on 11/19/2018 at 4:00 PM. Helped by Phil Dykes, Nick Pollock.

Bought a 2019 Tundra, had done my homework and got a better deal than expected. Phil Dykes and Nick Pollock were very professional, courteous and did everything I ask.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience for a 2019 Tacoma went amazingly well!

By TravenF on 11/15/2018 at 3:01 AM. Helped by Marvin Houston, Shaun.

The easiest and quickest buying experience I've ever had purchasing a vehicle thanks to the magnificent staff here. I highly recommend checking them out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott Winstead is the BEST!

By KarenB on 10/30/2018 at 10:46 PM. Helped by Scott Winstead.

We have been buying and trading vehicles with Scott Winstead since moving to the area in 2013. We were confirmed Honda owners in the past. It is rare to find a sales person who is dedicated and honest in the car business. Scott is that and so much more. If it were not for Scott we would not be repeat customers at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fifth vehicle purchased from Rusty Wallace

By Countrygirlnyou on 10/30/2018 at 12:35 PM. Helped by Marvin Houston.

I wanted to share what a great experience I had that separates my past purchases from this one. His name is Mr. Marvin Houston. Professional and Pleasant. Highly recommend this guy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the extra mile

By Cgood on 10/27/2018 at 8:55 PM. Helped by Grover Cheek.

I can’t say enough about the great experience I had buying my Toyota @ Rusty Wallace in Morristown TN...especially the salesperson Grover Cheek. He took so much care in explaining everything about the car to me & spent extra time even though it may have caused him to miss another sale. I never felt rushed or neglected. I will definitely deal with him & that dealership in the future.

I would recommend this dealer.