Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience in buying the car I WANTED.

By Kgar on 9/10/2019 at 2:41 PM.

I loved working with Rusty Wallis Honda to find the I was looking for. They found it, got it to the dealership. Saved me time and gas. Kenneth Boyd was very patient with me and my questions. He addressed them all and I never felt pressured. Once the purchase was complete, Kenneth did not leave me hanging. He showed me the "bells and whistles' in the car and took his time making sure I understood. He even said, "never hesitate to call if I had any questions." He was very professional and personable. Great place and people to work with when looking to buy a new car......

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

This is 'The Guy'

By Charles Lowry on 9/10/2019 at 1:29 AM. Helped by Ruben Quiroz.

Eric found us on the lot and took care of us from the moment he approached us until the time we left in our certified pre-owned CR-V. Quality people like Eric are hard to come across and when there is a quality product being sold you just can't go wrong. And a big thanks to Ruben Quiroz for helping us feel at ease and crossing all the Ts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Overall Experience

By Alexis on 9/8/2019 at 1:08 AM.

I had an incredibly positive experience when purchasing my new vehicle from Rusty Wallis Honda! From the moment I called to schedule an appointment, everyone I interacted with was extremely friendly and helpful. In particular, Manny Morales was the best! He went above and beyond to help make my car buying process a positive one. He really went the extra mile including surprising me by programming all the radio stations from my old car into my new one before I got in it! I would definitely recommend this dealership to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Kandyandapril on 8/30/2019 at 3:27 AM.

This man is the best of the best . He did not make me feel pressured , he kept saying we are gonna make this happen today and he did . He got it In my price range and I was able to leave with a new car . My first new car ever . He was so kind and patient with me and that ain’t easy lol . I would recommend him to anyone . Thank you Kenneth for all your help

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Personable

By Alexg21 on 8/26/2019 at 7:01 PM.

Eric is awesome! He answers all of my questions any time of day. The guys at Rusty Wallis were able to get me into a civic I loved, then a couple of years later they made it easy for me to trade for a CR-V I love because a two door car wouldn’t do anymore! Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A good time.

By dulcemulche on 8/25/2019 at 1:50 PM. Helped by Alfonso.

Manny was very knowledgeable and didn’t hesitate to answer any questions or provide additional resources that could help you learn more about your car after having bought it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rusty Wallis Honda employees are the best

By BWCW71 on 8/23/2019 at 8:46 PM.

The employees make the dealership, and Rusty Wallis Honda has outstanding employees. The buying experience was easy, and I believe I got a good price on my CR-V. Kenneth Boyd spent a lot of his time with my wife and I to insure that we were familiar with all the great technology that is built in to the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Experience in Years

By Dorseys on 8/22/2019 at 9:07 PM. Helped by Robert Granger, Jeremy, Allen, Jesus...more that I cannot remember names.

My husband and I purchased two new vehicles this week, Touring CRV and RTL-E Ridgeline truck, from Rusty Wallis Honda! We were greeted by the best car salesman, Robert Granger! He was great! He was calm, well-mannered and asked all the right questions. We were not prepared to purchase as we had our Odyssey in the service area and wanted to look around at the CRVs (I have wanted one for a long time). He answered all our questions and let us test drive one which I loved!?? We started talking about a truck, and he let my husband test one while we were there. Of course, it was immediate love for it! We had two much older cars, and we knew these would be our last car purchases, so we were careful in our decision. The sales department worked with us, and the deals were made. Robert worked very hard for us as my husband is VERY particular and cautious as well as being knowledgeable himself. We would highly recommend Robert and Rusty Wallis!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Garry on 8/14/2019 at 11:32 PM.

John Hargis made our experience at Rusty Wallis Honda a breeze. He was very professional and was in our corner all the way. He was very knowledgeable and made us feel at ease. Thanks John for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy - great experience!

By Sharon on 8/12/2019 at 9:33 PM.

Everyone at the dealership was easy to work with. The sale was quick and painless. Service area is nice and they took care of all our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Lola on 8/9/2019 at 9:29 PM.

Chinh Le was precise in what I wanted. He made the deal smooth and clear, very efficient. Coming back to do business with him. Thank you Chinh Le.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Pedherr3 on 8/7/2019 at 1:50 AM.

Very friendly. Ready to answer all my questions. They let me know all my options and and exactly what I was buying without being pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Honda Ridgeline

By BarbieP on 8/5/2019 at 12:49 AM.

Jim Beeson & Kenneth Boyd were awesome to work with!! This is the 3rd Honda I purchased from Rusty Wallis. Top notch dealer!! I will definitely come back for more!! Barbie P.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Kenneth Boyd was outstanding!

By jimdap on 8/2/2019 at 10:22 PM. Helped by Abbey Spencer.

This was the 4th or 5th CRV we have bought from Rusty Wallis Honda since 2007. We keep coming back because we feel we are always treated fairly. This time we drove to Dallas from central Oklahoma to buy the CRV and Kenneth was excellent! He patiently answered all of our questions and understood our expectations. It was our best experience yet! We are totally satisfied with him and with our purchase! We really like the new CRV performance and the safety features!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING CUSTOMER SERVICE

By Lotriggs on 8/1/2019 at 9:03 PM. Helped by Rubin and Greg.

My wife and I are already part of the Rusty Wallis Family and one thing has remind consistent over the years...PLATINUM CUSTOMER SERVICE! Manny and the Rusty Wallis Team did every thing possible to make our car buying & leasing experience a success. They patiently work us through the car programs, vehicle selection, education and contracting process. We are thrilled with our new CRV and the Rusty Wallis awesome customer care. God bless, Lee & Michele Triggs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific

By Tommy on 7/31/2019 at 6:11 PM.

Me and my wife have bought several cars from John Hargis will not buy anywhere else. John is very knowledgeable and takes his time to ensure you know everything about your new car..its like talking to your family with john if you haven't bought a vehicle from john and rusty wallis honda then your missing out...go see john A1 sales guy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service from sales to accounting

By Abel C on 7/31/2019 at 3:37 AM.

John Hargins really showed us what great customer service at a dealership is all about. First time I visited, I was upfront and told him, I just wanted to test drive and didn’t have any interest in buying at that moment. He let us test drive and answer all our questions on the vehicle. We spend at least 3 hours testing different vehicles trying to figure out which one we truly liked; knowing we were not going to buy at that moment. We left and came back to see him 2 days later; again, no pressure. Somehow he knew we were going to come back. We negotiated the price and went through the process fairly quickly. Their finance person was great too; offered additional stuff but never felt over pressured to do it. Overall, it was a great experience at Rusty Wallis Honda.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Review of John Hargis, Sales & Leasing Consultant

By dlf1134 on 7/30/2019 at 8:17 PM.

I went to the dealership ready to buy a car. However, the first salesman that I worked with was a bit young and I preferred to work with someone with more experience, so I walked out of the dealership. John Hargis came out and approached me and asked: "What can I do to win your business?" I told him I wanted a new vehicle at a reasonable price without any haggling back and forth on price. I told him what price I wanted to pay. He said as long as I took a vehicle that they had on the lot, I could have it for the price I wanted to pay. I said "you have a deal." In the process of working with him during the pre-sale process and post-sale, I found him to be a good listener, very accommodating and provided ready follow-up for me in areas that I needed help with him. John is great to work with and I recommend him to anyone wanting a straightforward, honest salesperson.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

WARNING!! PLEASE BE CAUTIOUS!!

By Kimberly on 7/30/2019 at 2:52 AM.

WARNING!! PLEASE BE CAUTIOUS!! THIS IS NOT OKAY!! I’m writing this review because I do NOT want this to happen to someone else! I bought a used car from Rusty Wallis Honda last April (2018) it was a 2009 Hyundai Genesis. It was in good condition, they just received it on a trade in and I happened to be there looking. I was interested but not convinced so I told them what I was willing to spend and it also needed 2 new ties on the back. They agreed to put the 2 new ties on as part of the deal and I could pick the car up the next day. All went fine, they took my money, I got the car and that should be the end of it. Except 1 year later I am at a car shop being told that I have 2 ties on my car that were made in 2008!!! (Before the car was even made!) They were dry rotting with perfectly good tread on them! I was told it was only a matter of time before I would have had a blowout, most likely while driving at a high speed because that’s when they would get really hot and blowout. This could have been very dangerous, and cost myself or someone else their LIFE! Of course the date stamp on the tire had been placed towards the inside of the car so I couldn’t have known, in addition they put the wrong size tires on, my car should have 50’s and they used 55’s, someone was allowed to pull a fast one. I’ve been told since this happened that you’re not allowed to even store tires past 5 years due to issues like this, and they knowingly put 10 YEAR OLD ties on my car and called them NEW!!! I live out of state or I would have gone back and insisted they make this right! Instead I contacted them (in particular Freddie the sales manager who worked with me on the deal) in hopes they would do something to help fix the mistake and make it right. I reached out 4 different times over a months’ time and was told they were looking into it? I will have to eat the cost of replacing my “new” tires but what bothers me the most is that I don’t want this to happen to anyone else! Its poor business and I think they make enough money not to have to shaft people on a tire deal!!! THIS IS NOT OKAY!! PLEASE BE CAUTIOUS!! Insist on seeing the dates on your tires!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By SKY74 on 7/29/2019 at 10:27 PM.

Overall great experience with Manny. I told him exactly what I wanted and he delivered it. We were in and out within less than 3hrs from the minute we drove in until we drove out in our new car. THANK YOU for the experience!! Also...thanks for the Tacos.

I would recommend this dealer.